Review from Judith J (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

My 98-year-old Mom was in a residential care home when she contracted Covid in January 2021. She spent 3-weeks in hospital, and to everyone’s surprise, she did survive. As she now needed nursing care, she was discharged to Woodgreen Nursing Home. She was unable to return to her previous home due to

the amount of care she needed. We knew nothing at all about Woodgreen, and at that time, were unable to visit to assess the home for ourselves. The staff were amazing, sending photos of Mom and giving us regular updates. Mom was so poorly that she was not expected to recover, but thanks to the excellent care from the staff at Woodgreen, she rallied and regained some of her cheeky mojo. Sadly Mom passed away on July 4th, but we had the knowledge that she was very well looked after both physically and emotionally during the last few months of her life. I can recommend Woodgreen without reservation, the manager and his team do a wonderful job. Thank you for looking after Mom when we couldn’t.

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Review from Jason S (Great Great-Nephew of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

It has been difficult to visit my family member for the past year due to the ongoing COVID pandemic. However, the team at Woodgreen, management, and staff have only made this difficult time easier. I have been able to contact the home using various platforms such as skype, facetime, etc., and even when

connections have been difficult a phone call has always been facilitated. The general manager is happy to assist with whatever queries I may have and if he is unsure of an answer he will always get back at some point. Overall my experience with the home has been nothing but perfect. Would I recommend this home? The answer is yes, yes, yes!!

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your comments. I will certainly be passing your kind remarks on to the team here at Woodgreen.

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Review from Scott R (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience

We, as a family, cannot thank Woodgreen Nursing home enough as they have been so dignified while Mom was living with them. The last few days of Mom’s life were great, they even looked after my brother and I while we were at Mom's bedside. Every now and then while we were there, they would ask if we

were okay or if we needed anything, like refreshments. Also, they'd come in to see Mom and check her like she was one of their own family which was nice and you could tell it was genuinely sincere, from the cleaners to the managers, who came to see Mom. They kept in constant contact with us, like we were with them, any problems they would ring us. I put “don’t know” on the value for money because it was funded so we didn’t have any dealings with that side.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you Scott for your very kind review of our home. My team and I only want the very best for our residents. Your family is our family, so your lovely review will help future families choose our home also.

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Review from Cheryl S (Daughter-in-law of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law was admitted into Woodgreen, I have nothing by praise for the staff. The care and consideration are outstanding. The staff and management are always cheerful, friendly and helpful, giving the best possible love and care to residents. The atmosphere is very homely. I think Woodgreen

have a wonderful team - so glad we found this place. Well done!

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your review. We always appreciate receiving such positive reviews, knowing that the care we provide is the best care possible. It was a please to look after your mother-in-law and she is dearly missed here at Woodgreen Nursing Home.

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Review from Garry S (Son of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience

Mom has been a resident for just a few months but has been made so welcome. She has been very well cared for by an amazing team of carers and management. The staff have been so kind and caring, and I know my mom has been so well looked after, especially through these difficult past few months of the

Covid pandemic. Well done to the Woodgreen team for their support and utmost care.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your review. We always appreciate receiving such positive reviews, knowing that the care we provide is the best care possible. It was a please to look after your mom and she is dearly missed here at Woodgreen Nursing Home.

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Review from Nate H (Respite Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience

Have been at Woodgreen for respite for 2weeks, normally go to their sister home, but unfortunately was full for the weeks, which was requested. When arriving the staff were kind, introduced me to the manager, and asked about my needs and what like and dislike. Had a brief stay in a room due to awaiting

COVID result. The staff treated me with respect, and nothing was to0 much hassle for them.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your review. On behalf of the team and myself, I would like to say thank you for your kind remarks. It’s been a pleasure to have you. Look forward to welcoming you back.

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Review from John H (Husband of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

My dear wife was a resident for nearly three and a half years and I a daily visitor till the Covid-19 lockdown.
From the time you entered the front door you where made welcome and the care and devotion shown by carers and staff were fantastic. As a visitor, I was shown total respect and consideration

and was treated like a resident. Carers were always there to go the extra mile. The home is always clean and tidy and well looked. My wife was well looked after and treated with great respect and we were both happy for her to be a resident there. I would recommend the Woodgreen Nursing Home to anyone.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind words, it was a pleasure to be involved in your wife's care and she is deeply missed here at Woodgreen Nursing Home. Please feel free to come to visit us at any time, we look forward to welcoming you back to the home.

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Review from B R (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

Thank you to you and your amazing staff for always going above and beyond in the care of my mother; a 91-year-old teenager who is with you for palliative care. My mother's every physical care need is met also the carers spend time chatting to her. She says she feels "part of the Woodgreen Nursing Home

family". My mother is happy and content.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your review; I will pass on your kind remarks to all of the 'Woodgreen family'.

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Review from L S (Resident) assisted by family/friend published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

9/10 for most things. The staff look after me well. It's not home but it's homely enough.

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Review from L C (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

I enjoy living at Woodgreen and always feel supported. The staff are friendly and always happy to spend time and chat with me.

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Review from Sharon B (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience

Woodgreen offers a wonderful experience to its residents; there’s always something to keep the resident's spirits up either on trips out or entertainment. The staff are kind, caring and considerate of the needs of everyone, be it residents or family of residents. I would strongly recommend Woodgreen

to anyone needing help; they treat my mom as though she’s family.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

On behalf of my staff and I, I would like to thank you for your very kind comments. We aim to offer the very best in person-centred, family orientated care and truly welcome your feedback. Once again many thanks for your review.

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Review from Y M (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

I would recommend this nursing home to anyone. I am very happy here and well looked after. Plenty of opportunity for games and exercise (if you can do it). I consider the home excellent, clean, beds, rooms, chairs, tables everything.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind words. We are pleased to know that you are happy and feel well looked after.

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Review from R C (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience

This home not only cares for all my mother's needs but supports us as a family. It has a home from home approach with the additional benefits of being able to cater for your needs should your loved one's care needs change. The facilities provided are excellent along with experienced nursing, managerial,

catering, entertainment, activities, carers and cleaning staff. Without them the outlook for my mother would be quite different.

Reply from Adam Toomer-Smith, Care Home Manager at Woodgreen Nursing Home

Thank you for your kind words. All the staff here appreciate your kind comments and look forward to offering our continued support.

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Review from R W (Daughter-in-law of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law came to Woodgreen Nursing Home from the 13th September till 5th December 2019. The care she received was extremely good. Staff very helpful, food was very good.

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Review from Michele S (Daughter of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience

Mum was admitted to Wood Green in February of 2019. She has vascular dementia and poor mobility. The staff, from the manager, nurses, activities staff, cook and kitchen staff, caretaker to the all-important carers show remarkable empathy and genuine care for the residents.
Mum is being extremely well

fed and I have been able to share meals with her, the food is delicious.
Activities are in abundance, diverse and so engaging for the residents and their visitors to join in with should they wish.
Queries are dealt with efficiently and effectively and staff are very open and honest.
The home is very welcoming with its lounges, coffee bar, bar and related games options and a hairdressing facility. Mum's room is lovely with French windows overlooking the well-maintained garden. Indeed residents are encouraged to help maintain this facility with gardening activities should they choose.

Reply from Eva Recio Dominquez, Home Manager at Woodgreen Nursing Home

Thank you for your kind words. It is our pleasure to help our residents and relatives feel at home.

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Review from Diane H (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience

Placing our Dad into a nursing home was a very difficult decision to make and we were so glad we chose Wood Green Nursing Home. It was very reassuring to us all to know how much he was cared for and loved by all the staff. Dad didn't want to end his days in hospital and we were able to get Dad back

home to Wood Green, where the staff were so kind and caring, not just to Dad but to all of us too. We can never thank everyone enough for what they did. You will all hold a special place in our hearts always.

Reply from Eva Recio Dominquez, Home Manager at Woodgreen Nursing Home

Thank you so much for your lovely words. We are enjoying the first flowers from the lovely "Tottering By Slowly" Rose tree that you kindly gave us to honour your dad's memory.

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Review from L G (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

My Mother stayed at Woodgreen Nursing Home from December-February 2019 (7 weeks) after a fall and breaking her leg. As she is 91 she was unable to manage at home whilst in a plaster cast. The treatment (care) she received was excellent - the staff were all wonderfully attentive and caring and my Mam

is all ready to be a resident when the time comes. Food was beautifully cooked and lovely presentation. No faults at all. Thank everyone.

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Review from Liz A (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience

This home has so much love and care to give. I have commented previously but need to say even though my mom is stubborn one new recruit is a breath of fresh air.

Thank you again manager and Co.

Reply from Tracey Plant, Director at Woodgreen Nursing Home

It is a pleasure to look after this resident and we are grateful for all the fundraising the family have done for us in the past.

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Review from Elizabeth A (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience

The home is now our extended family. On behalf of my mom with terminal cancer and my father (not enough text for his issues) and me, I cannot thank the manager and her team enough.

Reply from Tracey Plant, Director at Woodgreen Nursing Home

Thank you Elizabeth for your kind comments, it is a pleasure to take care of your mum.

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Review from Dawne B (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience

My dad was transferred to Woodgreen from hospital for end of life care. At first I was a bit apprehensive as the CQC report said it needed improvement however how wrong are they. From the moment my dad arrived he was cared for with the utmost dignity, washed, shaved, fed and turned to alleviate pressure

sores regularly. All staff treated him like a human being, not just a person needing care. When my dad took a turn for the worse, I was informed straight away and everything that they were going to do was explained to me. Unfortunately he passed away but I had great comfort in knowing that although I was not there, the carer's stayed with him so he was not alone. I can't thank everyone enough for their kindness. I just wished he could have had longer there. Any one thinking of sending a loved one here PLEASE PLEASE read this review you will not be disappointed with the care.

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Woodgreen Nursing Home

Care Provided by Woodgreen Nursing Home

Good to Know

Funding & Fees Guide for Woodgreen Nursing Home

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