Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
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9.6 76 Reviews
  • Ardenlea Court Care Home, Solihull
Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays.

Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable accommodation. All bedrooms are pleasantly decorated with direct access to the gardens

Food at Ardenlea Court consists of a varied nutritious menu. Cold alternatives and light bites are always available, as well as homemade cakes and mid-morning teas and coffees.

A varied programme of activities includes film mornings in the cinema room and ever popular Pets as Therapy dog visits. All activities are organised to suit residents’ abilities and interests. Ardenlea Court boasts its own authentic pub aptly named the Court Jester, where residents enjoy sitting down with a drink and socialising.

They hold weekly pub quizzes which are a favourite for many residents. With many residents having travelled the country by train during their childhood for holidays, they have built their own "Court Express", where they can, through the assistance of video, virtually travel anywhere in the world! And to complete the experience they also have the Station Café where residents can enjoy a drink and cake.

Services include visits from GPs and opticians.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Court Care Home'.

Care Provided by Ardenlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Walmsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ardenlea Court Care Home Reviews (76)

Total of 76, showing 1-20
9.6

Ardenlea Court Care Home has a Review Score of 9.6 (9.620) out of 10, based on 14 reviews in the last 2 years. Over all time Ardenlea Court Care Home has 76 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff at all levels. Considering at offset I only had up to 7 weeks before expected death and after 9 months of 'miracle' working am now recovered enough to return home, supporting my 'independent' self. Thanks to the caring, friendly staff. Thank you.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave us your lovely review. It is wonderful to hear that you had such a brilliant time during your stay at Ardenlea Court Care Home. We are pleased to hear that you are well enough to return home. Hopefully, you will go away from this feeling like you received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you Ardenlea Court Care Home for the exceptional care that you gave to my mother during the final 6 months of her life. Mom was treated by all the staff with love, care and dignity. She was loved and cared for as if she were related to her carers and this gave me the chance to be a daughter to
her again. Thank you all.

Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after at Ardenlea Court care home. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to live in the dementia unit at Ardenlea Court Care Home in August. She settled into life there and was happy and well looked after. However, it was the impact that Ardenlea had on my wife (her daughter) which was the most heartening. After being a carer my wife was able to be
a daughter again because her mother was so well cared for in the home, her relationship with her mother was once again happy.

Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home

Thank you for your lovely review about Ardenlea Court Care Home. It is always nice to hear words like "Happy" and "Well looked after" being used to describe their stay. We will certainly pass your comments on to the manager.


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Overall Experience  Overall Experience 4.0 out of 5

Very helpful manager, got my Mom a place asap for respite care, she is now living there permanently. Carers and nurses are all very helpful and friendly, admin team are very pleasant but all new in their roles so I felt a bit lost to start with.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your lovely review. It is wonderful to hear that your Mum is receiving high-quality care and that you can feel at ease with your loved one in our care. It is always brilliant to hear when family members are impressed with how "Helpful" and "Friendly" our staff are. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My father has been at Ardenlea as a temporary resident for a few months - our first experience of care homes and I have nothing but praise for the staff and facilities there. All the staff and management are very approachable and friendly and from the interactions I've seen with my dad during visiting,
they are incredibly kind and patient to the residents. My dad was admitted to hospital with an infection recently which was quickly spotted and actioned by the staff there. I can't thank them enough for all they've done for my dad and our family in supporting him so well. Thank you to everyone at Ardenlea. You are all amazing.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

We appreciate you taking the time to leave us your comments. It is always wonderful to hear words like "Approachable" and "Friendly" being used to describe our staff. It is brilliant to hear that your father's health and well-being have been closely monitored and that you and your family feel supported and at ease. Thank you for choosing Ardenlea Court for your father's stay.


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Overall Experience  Overall Experience 5.0 out of 5

It was the second time that my late mom stayed at Ardenlea. Mom was sadly diagnosed as terminally ill. We tried to manage at home, until mobility deteriorated and it became impossible. My mom was willing to do this, but only if she could go to Ardenlea. She would not consider any other. Mom went here
Jan 24 and was very dependent as was now bed-bound and getting progressively worse with terminal illness. The whole team here is outstanding, all the nursing staff, carers, catering, maintenance, social/entertainment their care, kindness and support is beyond words. The personal connection to my mom is something I will treasure forever. Additionally, they supported me and the wider family up to and including my mom passing away. The respect, dignity and genuine care and kindness was wonderful. The complete team here ensured that my mom's last months/weeks were as good as they could make it. I will be forever grateful to the team for being so kind, caring and compassionate. Thank you everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care Home

Thank you for your kind words. We are glad that we were able to care for your mom when she needed it and be there to support your family through this difficult time. We hope that knowing how well-regarded your mom was is of comfort to you now. Thank you again for taking the time to write this lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

After spending several weeks in hospital, it was a happy experience when my husband spent time in Ardenlea. All the staff made us both feel welcome. They worked tirelessly supporting him with nursing care, assisting him with mobility issues, and always making time for a chat, which is invaluable, and
they were cheerful and caring.
As a visitor, I was always made welcome and kept up to date regarding treatment, medications, food intake, etc. Thank you to all the staff.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your kind words. We hope Ardenlea Court Care Home did everything possible to make the transition as easy as possible and we are pleased that you felt welcome and up to date. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Ardenlea Court Care Home for over twelve months now and has been looked after beautifully.
She doesn’t like to socialise with other residents but enjoys the visiting animals greatly. The staff always take the dogs to her room for cuddles, she always remembers to inform me of these
occasions even though she has dementia.
Thank you to all the staff.

Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your lovely review, we are very happy to hear your friend enjoys pet therapy at Ardenlea Court. We hope to continue providing her with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital into the care of Ardenlea Court Care Home in January 2023.
Ardenlea is our first experience of a care home but the care my mother receives means that we have not needed to look elsewhere.
A high level of attention is given to residents by the many staff who
don't seem to pass a resident’s room without looking in to say hello and check all is ok. The GP surgery and the hospital are on the doorstep.
There are many interactive activities that ensure residents are stimulated and involved with their environment. There is a hairdresser, a coffee shop, a bar and nice gardens; some rooms have French door access to a patio.
Excellent meals are supplemented with pastries, beverages and all the treats you would have if you were at home.
The management team are responsive and deals, speedily, with any queries we may raise.
My mother is happy, safe and well cared for at Ardenlea Court: we would like to extend our thanks to those who helped to create this environment.

Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My father has had to be admitted to the care home due to the onset of dementia. He has always been extremely independent, and we were really worried that at the age of 92, he would not settle at all. In reality, thanks to the exceptional care and service provided by the staff at Ardenlea, the transition
has been relatively smooth, and he is now settled and happy in his new environment.
The activities offered and care provided has made a huge difference to his state of mind.
The last few months have been very traumatic for him and for us, his family, but thanks to everyone at Ardenlea Court, the transition has been smoother than we could ever have expected.
We are so grateful for all that has been done for him.
Thanks.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Ardenlea Court family and that your Father is settled and happy in our care. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

I have been here for a few months now after being transferred from hospital and right from the off the staff were extremely kind and caring. The food is lovely and nothing is ever too much trouble. I honestly don't know what I'd do if I wasn't placed here. Thank you staff.

Reply from David Mclean, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your lovely review. It is always nice to hear from residents feeling like they are cared for and looked after. We will certainly pass your comments on to the manager. Thank you for choosing Ardenlea Court for your stay and please let us know if there is anything we can do to make your stay as comfortable as possible.


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Overall Experience  Overall Experience 1.0 out of 5

Our father was a resident for 5 weeks during the summer 2022. He was admitted for rehab following discharge from the hospital until a permanent place could be found for him or he was discharged home. He was previously diagnosed with dementia and was given a bed on the first floor due to this. He could
walk assisted when he was admitted but during his time at Ardenlea Court he lost all his dignity and respect - although he did not complain once as he was a true gentleman. He was not supported and his care plan was not followed. He was often found slumped in his chair or bed by visitors, we had to ask for drinks and the majority of staff (not all) walked past the room without acknowledging him. This was not a one-off. Just to note - we never once saw anyone in the pub - apart from staff having meetings. In summary, he was completely let down and we have made formal complaints.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager and our Quality Team, who you have been in contact with, to discuss this further.


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Overall Experience  Overall Experience 5.0 out of 5

Ardenlea Court was our first experience with a care home. We found a very caring and professional staff who were consistently kind and helpful.
Each day followed a gentle routine for our mother who was bed bound. Meal times are interspersed with morning coffee, afternoon tea and bedtime drink. The
kitchen served delicious meals, beautifully presented and for those who were nocturnal, there was always a snack available. Staff checked regularly and chatted if Mum was awake and if we were not available they would feed Mum and make it a nice occasion.
As a family, we were very grateful that the staff were so approachable and that they took the time to explain and to check we understood what was happening regards Mum's care plan. We used the hairdresser and chiropodist.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words such as “kind” and “helpful” being used to describe our care and we are pleased to hear your mum is cared for and looked after. Thank you for choosing Ardenlea Court Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

Just to say a big thank you to all of the staff who looked after my wife whilst she was in your care. The way you looked after her made me and my wife feel wanted and all of the staff were helpful with a smile no matter who passed her room, they smiled and said hello. A little thing, I know but to my
wife made her feel a lot better.
I wish we could repay you all more as a thank you does not suffice.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your lovely words. We are so happy to hear that you experienced the genuine regard we have for our residents and their relatives. We are glad to have helped you and your family through such a difficult time and hopefully you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful and friendly. Resident always looks clean and fresh, room is kept clean. I am very satisfied with everything and the resident seems happy and content. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your review, we hope to continue providing your loved one with the best possible care. Please let us know if there is anything further we can do to make the resident's stay as comfortable as possible.


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Overall Experience  Overall Experience 4.0 out of 5

My husband has been given a good standard of care. He is always clean and tidy. The food has been excellent, has a good variety and always looks appetising. The room is kept clean and hygiene is good. The staff are generally welcoming and caring.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home

We are glad to hear you are happy with the standard of care your husband has received at Ardenlea Court. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

My father was moved from hospital on a temporary placement, while a more permanent place could be found. The staff are caring, friendly and were keen to know what Dad enjoyed eating. The home was clean and well maintained. There seemed to be plenty of staff around and ready to help. We as a family were
very pleased with how Dad was cared for.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear how satisfied you and your family were with the care your Dad received and it is always nice to hear words such as "Caring and "Friendly" being used to describe our care.


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Overall Experience  Overall Experience 4.0 out of 5

I very much appreciate the kind and efficient care received during my respite stay of 4 1/2 weeks. I would like to thank the organisation for obtaining the physio sessions necessary after my plaster was removed. This has enabled me to be sufficiently mobile to return home, Overall I would rate Ardenlea
as good/excellent in all essential areas.

Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you liked your stay at our home and found the physio helpful to aid your recovery. Thank you for choosing Ardenlea Court for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round service, had to wait at times when pressing the buzzer, however no problems.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care Home

Thank you for taking the time to write us a review. We are glad to hear you find the service excellent, thank you for choosing us for your care.


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Overall Experience  Overall Experience 5.0 out of 5

It would be hard to find a more caring place than Ardenlea Court. Day and night nothing is too much trouble for the staff. It's impossible to find something to complain about.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care Home

Thank you for your kind words. Thank you for choosing us for your care.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Ardenlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Ardenlea Court Care Home is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 163 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Being a purpose built home our rooms are made with residents in mind. Many rooms have a garden view and feel very warm and cosy,


Awards / Recognitions (0)

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Meet the Team (8)

Celia

Celia Cherry

Job Title: Registered Nurse

Joined: 2017

I like my profession as I enjoy taking care of people and I like Ardenlea Court as it has a real family atmosphere.


My hobbies outside work are playing guitar, painting and I also like to take part in voluntary work with children.


Violetta

Violetta Hostman

Job Title: Senior Care Assistant

Joined: 2010

I have worked as a Care Assistant at Bupa since 2010.


Previous to Bupa I worked as a nurse in a polish ophthalmological hospital.


I like helping and taking care of people at Ardenlea Court.


Outside of work I am married with two children. I like reading and watching TV.


Maisie

Maisie Buckley

Job Title: Senior Activity Coordinator

Joined: 2019

I like my role as I can use my own personal strengths every day to help residents. I am creative and empathetic which enables me to plan fun and engaging activities which enhance the lives of our residents. I leave work each day and feel that I’ve had a positive impact on at least a few residents that day. This and the lovely feedback we get from residents and relatives makes my job so rewarding.


I like Ardenlea Court in particular as Nirmal is a brilliantly supportive and fun colleague, and all team members help to support activities where needed. This creates a great working atmosphere in the home.


Outside of work, I am a huge football fan, and supporter of Liverpool FC, so watching football is my favourite hobby. I am also a big animal lover, I love cats and dogs equally but hope to adopt a rescue dog with my husband in the near future.


Nirmal

Nirmal Kaur

Job Title: Activities Co-ordinator

Joined: 1997

I love making a difference in resident's lives and making people smile and happy.


I enjoy working at Ardenlea Court and have been working for Bupa for the last 12 years. Previously I worked as a Kitchen Assistant.


Outside of work, I am married with five children and two grandchildren.


I love gardening and live local to Ardenlea Court in Solihull.


Ellen

Ellen McCoy

Job Title: Receptionist

Joined: 2020

Previously I worked in retail for 3 years, which I loved as I got to meet loads of different people, but wanted a career change and decided I would like to be more involved with the social care industry as I like helping people, so when I got the receptionist role here at Ardenlea Court it meant so much to me.


I love being a receptionist and working at Ardenlea Court as I get to greet/meet visitors and different types of staff as the first point of call.


I also really enjoy helping the residents and staff by brightening up their day to day life by making them smile.
Outside of work I love spending time with my family, shopping and travelling.


Amandeep

Amandeep Matharu

Job Title: Administrator

Joined: 2018

I've worked as a carer for 3 years and I love meeting new people every day and helping to make a difference to residents lives.


It is extremely rewarding and gives you a real sense of achievement.


Outside of work I am married and have two children. I enjoy spending time with my family, going out for walks and cooking.


Riley

Riley Cooper

Job Title: Head Chef

Joined: 2021

I have worked at Bupa since April 2021 and am really enjoying my new role as head chef. I have always had a passion for cooking and it is so rewarding to provide our residents fresh, nutritious meals on a daily basis and watching them enjoy their meals. My favourite part of this role is meeting new people from various backgrounds. Outside of work I like to socialising and watching football at Villa Park.


Stephen

Stephen Knowles

Job Title: Maintenance Manager

Joined: 2005

I've worked as a Maintenance Manager for Bupa for 13 years.


I have a caring nature and like to do what I can for people to make life better.


I enjoy working in care services because no two days are ever the same.


Outside of work I am married with two sons and three grandchildren. I enjoy DIY, gardening and going for walks with my Jack Russell.


Frequently Asked Questions about Ardenlea Court Care Home

What types of Care is Ardenlea Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ardenlea Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ardenlea Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ardenlea Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ardenlea Court Care Home to the centre of Solihull?

0.7 mile(s) as the crow flies, distance by road may be significantly further.