Ardenlea Court Care Home has a Review Score of 9.6 (9.620) out of 10, based on 14 reviews in the last 2 years. Over all time Ardenlea Court Care Home has 76 reviews.
Review from B S (Respite Resident) published on 21 February 2025
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Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home
Thank you for taking the time to leave us your lovely review. It is wonderful to hear that you had such a brilliant time during your stay at Ardenlea Court Care Home. We are pleased to hear that you are well enough to return home. Hopefully, you will go away from this feeling like you received the best possible care.
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Review from Jane T (Daughter of Resident) published on 24 January 2025
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Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home
We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after at Ardenlea Court care home. Hopefully, you will go away from this feeling like your mother received the best possible care.
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Review from G T (Son-in-law of Resident) published on 24 January 2025
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Reply from Lisa Henderson, Customer Care Advisor at Ardenlea Court Care Home
Thank you for your lovely review about Ardenlea Court Care Home. It is always nice to hear words like "Happy" and "Well looked after" being used to describe their stay. We will certainly pass your comments on to the manager.
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Review from M W (Daughter of Resident) published on 19 December 2024
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Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your lovely review. It is wonderful to hear that your Mum is receiving high-quality care and that you can feel at ease with your loved one in our care. It is always brilliant to hear when family members are impressed with how "Helpful" and "Friendly" our staff are. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from Claire H (Daughter of Resident) published on 3 October 2024
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Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home
We appreciate you taking the time to leave us your comments. It is always wonderful to hear words like "Approachable" and "Friendly" being used to describe our staff. It is brilliant to hear that your father's health and well-being have been closely monitored and that you and your family feel supported and at ease. Thank you for choosing Ardenlea Court for your father's stay.
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Review from Richard C (Son of Resident) published on 21 May 2024
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care Home
Thank you for your kind words. We are glad that we were able to care for your mom when she needed it and be there to support your family through this difficult time. We hope that knowing how well-regarded your mom was is of comfort to you now. Thank you again for taking the time to write this lovely review.
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Review from Jill B (Wife of Resident) published on 15 December 2023
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Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your kind words. We hope Ardenlea Court Care Home did everything possible to make the transition as easy as possible and we are pleased that you felt welcome and up to date. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Lynne W (Friend of Resident) published on 21 November 2023
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Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your lovely review, we are very happy to hear your friend enjoys pet therapy at Ardenlea Court. We hope to continue providing her with the best possible care.
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Review from Patricia F (Daughter of Resident) published on 8 November 2023
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Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Debra C (Daughter of Resident) published on 28 July 2023
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Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Ardenlea Court family and that your Father is settled and happy in our care. We hope to continue providing your loved one with the best possible care.
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Review from S P (Resident) published on 5 July 2023
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Reply from David Mclean, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your lovely review. It is always nice to hear from residents feeling like they are cared for and looked after. We will certainly pass your comments on to the manager. Thank you for choosing Ardenlea Court for your stay and please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from S W (Daughter of Resident) published on 21 June 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager and our Quality Team, who you have been in contact with, to discuss this further.
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Review from D G (Daughter of Resident) published on 23 May 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home
Thank you for taking the time to leave your review. It is always nice to hear words such as “kind” and “helpful” being used to describe our care and we are pleased to hear your mum is cared for and looked after. Thank you for choosing Ardenlea Court Care Home.
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Review from Stewart P (Husband of Resident) published on 6 April 2023
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Reply from Fran Donno, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your lovely words. We are so happy to hear that you experienced the genuine regard we have for our residents and their relatives. We are glad to have helped you and your family through such a difficult time and hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Christine K (Wife of Resident) published on 8 August 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home
Thank you for your review, we hope to continue providing your loved one with the best possible care. Please let us know if there is anything further we can do to make the resident's stay as comfortable as possible.
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Review from Joyce B (Wife of Resident) published on 5 August 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home
We are glad to hear you are happy with the standard of care your husband has received at Ardenlea Court. Thank you for your kind words.
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Review from Diane R (Daughter of Resident) published on 4 August 2022
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Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Court Care Home
Thank you for taking the time to leave your review. We are pleased to hear how satisfied you and your family were with the care your Dad received and it is always nice to hear words such as "Caring and "Friendly" being used to describe our care.
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Review from Isabel W (Respite Resident) published on 22 April 2022
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Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Court Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you liked your stay at our home and found the physio helpful to aid your recovery. Thank you for choosing Ardenlea Court for your stay.
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Review from Paul S (Resident) published on 22 November 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care Home
Thank you for taking the time to write us a review. We are glad to hear you find the service excellent, thank you for choosing us for your care.
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Review from B H (Resident) published on 22 November 2021
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Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Court Care Home
Thank you for your kind words. Thank you for choosing us for your care.
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The Review Score of 9.6 (9.620) out of 10 for Ardenlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.620 for Ardenlea Court Care Home is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 163 Ratings = 4.62
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ardenlea Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2021
Caring
Effective
Responsive
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Being a purpose built home our rooms are made with residents in mind. Many rooms have a garden view and feel very warm and cosy,
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Job Title: Registered Nurse
Joined: 2017
I like my profession as I enjoy taking care of people and I like Ardenlea Court as it has a real family atmosphere.
My hobbies outside work are playing guitar, painting and I also like to take part in voluntary work with children.
Job Title: Senior Care Assistant
Joined: 2010
I have worked as a Care Assistant at Bupa since 2010.
Previous to Bupa I worked as a nurse in a polish ophthalmological hospital.
I like helping and taking care of people at Ardenlea Court.
Outside of work I am married with two children. I like reading and watching TV.
Job Title: Senior Activity Coordinator
Joined: 2019
I like my role as I can use my own personal strengths every day to help residents. I am creative and empathetic which enables me to plan fun and engaging activities which enhance the lives of our residents. I leave work each day and feel that I’ve had a positive impact on at least a few residents that day. This and the lovely feedback we get from residents and relatives makes my job so rewarding.
I like Ardenlea Court in particular as Nirmal is a brilliantly supportive and fun colleague, and all team members help to support activities where needed. This creates a great working atmosphere in the home.
Outside of work, I am a huge football fan, and supporter of Liverpool FC, so watching football is my favourite hobby. I am also a big animal lover, I love cats and dogs equally but hope to adopt a rescue dog with my husband in the near future.
Job Title: Activities Co-ordinator
Joined: 1997
I love making a difference in resident's lives and making people smile and happy.
I enjoy working at Ardenlea Court and have been working for Bupa for the last 12 years. Previously I worked as a Kitchen Assistant.
Outside of work, I am married with five children and two grandchildren.
I love gardening and live local to Ardenlea Court in Solihull.
Job Title: Receptionist
Joined: 2020
Previously I worked in retail for 3 years, which I loved as I got to meet loads of different people, but wanted a career change and decided I would like to be more involved with the social care industry as I like helping people, so when I got the receptionist role here at Ardenlea Court it meant so much to me.
I love being a receptionist and working at Ardenlea Court as I get to greet/meet visitors and different types of staff as the first point of call.
I also really enjoy helping the residents and staff by brightening up their day to day life by making them smile.
Outside of work I love spending time with my family, shopping and travelling.
Job Title: Administrator
Joined: 2018
I've worked as a carer for 3 years and I love meeting new people every day and helping to make a difference to residents lives.
It is extremely rewarding and gives you a real sense of achievement.
Outside of work I am married and have two children. I enjoy spending time with my family, going out for walks and cooking.
Job Title: Head Chef
Joined: 2021
I have worked at Bupa since April 2021 and am really enjoying my new role as head chef. I have always had a passion for cooking and it is so rewarding to provide our residents fresh, nutritious meals on a daily basis and watching them enjoy their meals. My favourite part of this role is meeting new people from various backgrounds. Outside of work I like to socialising and watching football at Villa Park.
Job Title: Maintenance Manager
Joined: 2005
I've worked as a Maintenance Manager for Bupa for 13 years.
I have a caring nature and like to do what I can for people to make life better.
I enjoy working in care services because no two days are ever the same.
Outside of work I am married with two sons and three grandchildren. I enjoy DIY, gardening and going for walks with my Jack Russell.