Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
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9.6 76 Reviews
  • Ardenlea Court Care Home, Solihull
Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays.

Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable accommodation. All bedrooms are pleasantly decorated with direct access to the gardens

Food at Ardenlea Court consists of a varied nutritious menu. Cold alternatives and light bites are always available, as well as homemade cakes and mid-morning teas and coffees.

A varied programme of activities includes film mornings in the cinema room and ever popular Pets as Therapy dog visits. All activities are organised to suit residents’ abilities and interests. Ardenlea Court boasts its own authentic pub aptly named the Court Jester, where residents enjoy sitting down with a drink and socialising.

They hold weekly pub quizzes which are a favourite for many residents. With many residents having travelled the country by train during their childhood for holidays, they have built their own "Court Express", where they can, through the assistance of video, virtually travel anywhere in the world! And to complete the experience they also have the Station Café where residents can enjoy a drink and cake.

Services include visits from GPs and opticians.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Court Care Home'.

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Care Provided by Ardenlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Walmsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ardenlea Court Care Home Reviews (76)

Total of 76, showing 21-40
9.6

Ardenlea Court Care Home has a Review Score of 9.6 (9.620) out of 10, based on 14 reviews in the last 2 years. Over all time Ardenlea Court Care Home has 76 reviews.

Overall Experience

  • 48
  • 25
  • 2
  • 0
  • 1

Date Published

76
5
6
14
62

Review from D H (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff were excellent, all of the staff were at least good. Getting in touch by telephone was difficult and out of hours answering the door was slow. A few care items could be improved; ensuring the call button is always within reach, the same for the TV remote. Prompt responses to
the call, to go to the toilet would be good. The food was good and the facilities nice too.

Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Court Care Home

We appreciate you taking the time to leave us your comments. We will certainly pass your comments onto the care manager.


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Review from Andrew M (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 88 and alert, joined the home in September 2020 as he had Parkinson's. He had 4 or 5 weeks rehab first, and then decided to stay owing to the good care, excellent meals (he loves breakfast), the room with ensuite, and the modern facilities in a medium sized building. He has now been
there 5 months and is happy there in spite of no visits (due to covid travel restrictions etc). Daily visits to the lounge, daily activities (games, visit to the "Pub" etc), but the opportunity to stay in his room if he wishes, has kept him occupied. Carers are lovely and are always jolly and happy to talk on the phone when I ring. Carers work hard to look after him - GP visits once per week, and the home have organised visits from a therapist (to encourage walking) and dietician. No landlines in the rooms, so residents must use their own mobile, or a communal (phone) handset - sometimes I cannot get through or the phone is in use. (Financial) admin is good. Good, all-round care and he is happy!

Reply from Melanie Cope, Customer Service Adviser at Ardenlea Court Care Home

Thank you so much for taking your time to leave such a detailed, touching and wonderful review for us at Ardenlea Court. We appreciate your touching words so much. We are so glad to hear your father and your family are happy in our care - please let us know if there is absolutely anything else we can do for you!


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Review from Dave W (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and comfortable rooms which are serviced by an enthusiastic and sensitive group of staff carers. Leisure activities are appropriate and varied, with residents encouraged to take part in activities on a regular basis. Food options are of a high quality with a wide choice at every meal. Communication
from the home is adequate.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Ardenlea Court Care Home

Thank you for your review and for taking the time to send it through. It always pleases us to hear such nice comments regarding our staff and the care your loved one is receiving. Our residents' health and well being are our priority and will always remain so. If there is anything else you would like us to do please let us know.


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Review from H L (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the Ardenlea Court staff and patient care more highly. The staff consistently went above and beyond to look after Mum. They were compassionate, patient and accomodating, not just with Mum but also with us, her family. We will never forget their kindness, dedication and hard work. These
are people who care and they made all the difference in our remaining time with Mum. From the bottom of our hearts, thank you.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Ardenlea Court Care Home

We are glad to help you and your family through such a difficult time. Hopefully, you can go away from this feeling like your loved one received the best possible care. Thank you for trusting us with your loved one’s care and for your kind words.


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Review from Sandra N (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted for end of life care in June 2020.
We made the decision that Mom would join him on a respite stay so they could be together for his final days and Mom was sat beside him when he passed away in August. The staff treated both Dad and Mom with compassion and kindness.
Mom has stayed
at the home as she settled well, enjoying the varied and stimulating sessions provided by the Activity Coordinators.
Activities such as baking, crafts, singing, bingo, games and exercise have been a real boost to Mom. Plus socialising in the pub!
The staff are very accommodating organising FaceTime, Skype and currently window visits.
Mom seems more cheerful than she’s been in a long while.
The staff I’ve had contact with from reception to carers and nurses are caring, cheerful and helpful in the really difficult circumstances during the pandemic.
The regular email updates from the new manager are also a great way of keeping families informed and are very much appreciated. Thank you.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ardenlea Court Care Home

Please let us know if there is anything else we can do for you or your family. Thank you for your kind words.


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Review from Emma B (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ardenlea Court looked after my mom for the last 3.5 years of her life. They were caring, kind, friendly and compassionate. They build strong relationships with their residents and go the extra mile. They should be very proud of what they do, providing care to those at the end of their lives.
They have an amazingly difficult job and undertake this with dignity and respect for those in their care. Thank you, team.

Reply from Emily Wilson, Customer Services Adviser at Ardenlea Court Care Home

Thank you so much for your lovely comments regarding Ardenlea Court Care Home. We really appreciate it. It is always so nice to hear words like “compassionate” and “kind” being used to describe our care. We are very sorry about your loss but thank you sincerely for trusting us with your Mum's care.


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Review from Kelly H (Niece of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care was provided to my aunt who was admitted for end of life care. We were told she wouldn’t last the week but with the care and support of the team she picked up and enjoyed a few months with loved ones.
Ardenlea Court was a home from home, not only did they care for my aunt but they
welcomed my uncle who found it difficult to cope with my aunt being in care. He spent each day at her side and the staff looked after him too offering support and refreshments.
The care and compassion showed by the team made it easier for us as a family knowing my aunt was getting the best care possible and nothing was ever too much trouble.
The support provided to us during the last days of my aunt's life was phenomenal and I would have no hesitation in recommending the manager and the team to others in the future. I will always be grateful.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

We are very saddened to hear about your loss. Hopefully, you can go away from this feeling like your aunt received the best possible care.


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Review from Elaine R (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff, attentive and helpful to family who they are looking after. Nice food and drinks and treats. Taken out for coffee, good activities.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for the lovely comments, we are glad to hear you can feel at ease with your loved one in our care.


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Review from W D (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some very caring staff members but poor communication between teams and also with next of kin. Staff never consulted records in answer to my questions. Significant errors in admin system resulting in incorrect medical info being used for my mother - wrong allergy info, the wrong reason for admission,
wrong tel no. Fortunately, no harm was done but it could have been so different. Physios produced a good outcome - improved mobility but compromised privacy. Decisions from one team meeting reported to Mum in front of several residents. Poor care from a couple of carers - not treating my mother with dignity or respect and gossiping about her within earshot.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for your feedback. Our residents' health and well being is an absolute priority, so we will certainly discuss your feedback with the home’s manager to help us improve our service.


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Review from Pat B (Son of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom received excellent care and support with immediate effect after arriving at Ardenlea Court. Mom's rehabilitation and return home was thanks to the excellent professional help from nurses, occupational therapist, geriatrician and management team.
Thank you for helping mom to return home to independent
living.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for your kind words. We are very happy to hear about your mother's amazing recovery. Please let us know if you need any help in the future.


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Review from Pauline P (Sister of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Simple requests such as a cup of tea or visit to the toilet are ignored. Patients cry out for help but no one comes.
Care and food, etc. are not worth £1200 a week.
It's just appalling. Pills are not handed to patients sometimes as late as 12 am in the evening.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

We are very concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from Les F (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough. They were caring and nothing was too much trouble. It was 100% excellent, thank you every single one of you all who looked after my mother in her final days.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time.


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Review from Marie S (Respite Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received has been really good, with some carers better than others. Everyone has been very kind and looked after me well.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for your feedback. We hope to see you again soon.


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Review from Dora B (Resident) assisted by family/friend published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Room was nice and comfortable and very clean. Staff were friendly and caring. Food was generally of a good standard. Overall my stay here was as pleasant as it could be under the circumstances.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for trusting us with your care and please come back to visit us soon.


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Review from Donna B (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the care and support they give to anyone who comes to Ardenlea Court. The staff are dedicated and polite and always ready to help. They are always smiling and happy. The food is excellent up there with restaurant quality. I would recommend the place to anyone.
I couldn't thank them
enough for the care they give.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from Margaret H (Friend of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant 2 week recuperation. Room good with nice green outlook. Staff friendly and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Brian M (Husband of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is very happy with her care and so am I.
Being blind (recently) she does need a lot of attention.

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Review from T C (Daughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel there could be more entertainment at weekends and we need to be let in sooner at weekends. We have wanted 10 minutes sometimes.

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Review from Rosemary W (Respite Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were kind and very good to me at night as well.
Thank you all very much

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Court Care Home

Thank you for your review of Ardenlea Court Care Home. We are pleased to hear that you had a positive experience with the home and appreciate your comments regarding the staff being kind. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from I S (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and good food. Enjoyable entertainment.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Court Care Home

Thank you for your review of Ardenlea Court Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the excellent care, enjoyable entertainment, and good food. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Ardenlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Ardenlea Court Care Home is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 163 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Being a purpose built home our rooms are made with residents in mind. Many rooms have a garden view and feel very warm and cosy,


Awards / Recognitions (0)

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Meet the Team (8)

Celia

Celia Cherry

Job Title: Registered Nurse

Joined: 2017

I like my profession as I enjoy taking care of people and I like Ardenlea Court as it has a real family atmosphere.


My hobbies outside work are playing guitar, painting and I also like to take part in voluntary work with children.


Violetta

Violetta Hostman

Job Title: Senior Care Assistant

Joined: 2010

I have worked as a Care Assistant at Bupa since 2010.


Previous to Bupa I worked as a nurse in a polish ophthalmological hospital.


I like helping and taking care of people at Ardenlea Court.


Outside of work I am married with two children. I like reading and watching TV.


Maisie

Maisie Buckley

Job Title: Senior Activity Coordinator

Joined: 2019

I like my role as I can use my own personal strengths every day to help residents. I am creative and empathetic which enables me to plan fun and engaging activities which enhance the lives of our residents. I leave work each day and feel that I’ve had a positive impact on at least a few residents that day. This and the lovely feedback we get from residents and relatives makes my job so rewarding.


I like Ardenlea Court in particular as Nirmal is a brilliantly supportive and fun colleague, and all team members help to support activities where needed. This creates a great working atmosphere in the home.


Outside of work, I am a huge football fan, and supporter of Liverpool FC, so watching football is my favourite hobby. I am also a big animal lover, I love cats and dogs equally but hope to adopt a rescue dog with my husband in the near future.


Nirmal

Nirmal Kaur

Job Title: Activities Co-ordinator

Joined: 1997

I love making a difference in resident's lives and making people smile and happy.


I enjoy working at Ardenlea Court and have been working for Bupa for the last 12 years. Previously I worked as a Kitchen Assistant.


Outside of work, I am married with five children and two grandchildren.


I love gardening and live local to Ardenlea Court in Solihull.


Ellen

Ellen McCoy

Job Title: Receptionist

Joined: 2020

Previously I worked in retail for 3 years, which I loved as I got to meet loads of different people, but wanted a career change and decided I would like to be more involved with the social care industry as I like helping people, so when I got the receptionist role here at Ardenlea Court it meant so much to me.


I love being a receptionist and working at Ardenlea Court as I get to greet/meet visitors and different types of staff as the first point of call.


I also really enjoy helping the residents and staff by brightening up their day to day life by making them smile.
Outside of work I love spending time with my family, shopping and travelling.


Amandeep

Amandeep Matharu

Job Title: Administrator

Joined: 2018

I've worked as a carer for 3 years and I love meeting new people every day and helping to make a difference to residents lives.


It is extremely rewarding and gives you a real sense of achievement.


Outside of work I am married and have two children. I enjoy spending time with my family, going out for walks and cooking.


Riley

Riley Cooper

Job Title: Head Chef

Joined: 2021

I have worked at Bupa since April 2021 and am really enjoying my new role as head chef. I have always had a passion for cooking and it is so rewarding to provide our residents fresh, nutritious meals on a daily basis and watching them enjoy their meals. My favourite part of this role is meeting new people from various backgrounds. Outside of work I like to socialising and watching football at Villa Park.


Stephen

Stephen Knowles

Job Title: Maintenance Manager

Joined: 2005

I've worked as a Maintenance Manager for Bupa for 13 years.


I have a caring nature and like to do what I can for people to make life better.


I enjoy working in care services because no two days are ever the same.


Outside of work I am married with two sons and three grandchildren. I enjoy DIY, gardening and going for walks with my Jack Russell.