Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
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9.6 76 Reviews
  • Ardenlea Court Care Home, Solihull
Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays.

Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable accommodation. All bedrooms are pleasantly decorated with direct access to the gardens

Food at Ardenlea Court consists of a varied nutritious menu. Cold alternatives and light bites are always available, as well as homemade cakes and mid-morning teas and coffees.

A varied programme of activities includes film mornings in the cinema room and ever popular Pets as Therapy dog visits. All activities are organised to suit residents’ abilities and interests. Ardenlea Court boasts its own authentic pub aptly named the Court Jester, where residents enjoy sitting down with a drink and socialising.

They hold weekly pub quizzes which are a favourite for many residents. With many residents having travelled the country by train during their childhood for holidays, they have built their own "Court Express", where they can, through the assistance of video, virtually travel anywhere in the world! And to complete the experience they also have the Station Café where residents can enjoy a drink and cake.

Services include visits from GPs and opticians.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Court Care Home'.

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Care Provided by Ardenlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Walmsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ardenlea Court Care Home Reviews (76)

Total of 76, showing 41-60
9.6

Ardenlea Court Care Home has a Review Score of 9.6 (9.620) out of 10, based on 14 reviews in the last 2 years. Over all time Ardenlea Court Care Home has 76 reviews.

Overall Experience

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  • 25
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Date Published

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14
62

Review from Glenyse H (Respite Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Ardenlea Court Care Home from hospital and I felt I had come home. I am in a lovely little room which is immaculate, cleaned every day. The care and carers are excellent nothing is too much trouble. I shall miss the home tremendously. I feel as is I have made some new friends. I have to mention
physiotherapy which has been first class and very supporting.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Court Care Home

Thank you for your review of Ardenlea Court Care Home. We are happy to hear that you have had a positive experience at the home and appreciate your comments regarding the care you received and the support from the physiotherapist. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Valerie H (Respite Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

99% of your staff were friendly helpful and efficient. The atmosphere was good. Only one staff member seemed lacking. Asked for flannel which she didn't get and heard that on nights she didn't pull her weight. The chef always provided excellent food. Room was of a high standard.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Court Care Home

Thank you for your review of Ardenlea Court Care Home. We are pleased to hear that overall you have had a positive experience at the home and appreciate your comments regarding the staff situation. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from J J (Resident) assisted by family/friend published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good. Friendly, caring staff.
Lovely meals.

Reply from Gabriella Mills, Customer Advisor at Ardenlea Court Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience of our care home and appreciate your comments. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Pat D (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly. Excellent care. Food good. Sometimes understaffed.

Reply from Gabriella Mills, Customer Advisor at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience within our care home. We will discuss your feedback on staffing with the home's manager. The Bupa Customer Care Team


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Review from Millicent W (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy here, shame I have to go.

Reply from Natalie Krisman, Customer Service Advisor at Ardenlea Court Care Home

I am so pleased to hear that you have been happy at Ardenlea Court! Thank you for your review.


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Review from Audrey R (Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming and caring, comfortable stay.

Reply from Jayne Duck, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your review. I'm so pleased to hear that you enjoyed your stay with us.


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Review from Margaret E (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff were unbelievable with care and kindness.

Reply from Jayne Duck, Customer services administrator at Ardenlea Court Care Home

Thank you for your review and such kind words about our staff.


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Review from Michael L (Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleasantly surprised by the care I received.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Diana C (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay, I have been treated with the utmost respect and dignity.
My rehab and care have been second to none and I feel very lucky to have spent time here.

Reply from Jayne Duck, Customer services administrator at Ardenlea Court Care Home

Thank you for your review. I hope you are now feeling better and hope that you will come and stay with us again for some respite care.


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Review from M J (Respite Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for your care and attention. It got me back on my feet ready to go home. I would definitely recommend this home.
Thank you.

Reply from Jayne Duck, Customer services administrator at Ardenlea Court Care Home

Thank you for your review. I'm so glad that you are feeling better and have now returned home. I hope that if you wish to have a bit of pampering in the future you will come and stay with us again for some respite care.


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Review from H S (Son of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who tend to all your needs including dietary needs.


Very friendly and would recommend to anyone.


Reply from Jayne Duck, Customer services administrator at Ardenlea Court Care Home

Thank you for your review and kind words about our staff.


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Review from Olive M (Respite Resident) assisted by family/friend published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apprehensive about the home and worried I would not walk again. But the kindness, support and encouragement from everyone gave me confidence and spurred me on.
Care was excellent and sympathetic to my needs. I never felt anything was too much trouble. Everyone was so kind and always had a smile.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Diane H (Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was moved to Ardenlea Court from the hospital. My husband and I would like to say that the staff are excellent. The food is lovely. My room was very clean and tidy. I would recommend Ardenlea Court to everybody. Keep up the good work.

Reply from Jayne Duck, Customer services administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Roslyn T (Friend of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the home daily since Monday 7th August and have been particularly impressed by the kindness and care shown to residents by the events organiser. She is light-hearted and happy in her contact with everyone. She is keen to encourage residents to participate in activities - essential to
keeping people upbeat and optimistic in their outlook!


Many of the staff are helpful and very pleasant too. Many thanks to them.


Reply from Jayne Duck, customer services administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Kemp P (Respite Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed being in Ardenlea for my rehab. I have been well treated mostly and well fed. My room has always been well cleaned and with little fuss. A very enjoyable stay with helpful staff.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. I'm so glad to hear that you have enjoyed your stay with us and enjoyed the food.


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Review from Kathleen L (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very kind and couldn't do enough to help me. Thank you so much.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Greta N (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and support my mother, of 91, had at Ardenlea Court during her recent stay, after a fall at home. The staff were wonderful - caring and kind at all times and they helped to return my mother to independence once again with their encouragement and support. Ardenlea
Court has a happy and welcoming atmosphere and the residents also benefit from an excellent activities calendar, particularly very uplisting musical entertainment to lift the spirits. Thank you Ardenlea.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. I'm so glad to hear that your mum is now back at home and living independently again and how good the staff were with her.


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Review from June B (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, everything is very satisfactory with a happy atmosphere which is everything when you are not well.

Reply from Jeanette Holding, Customer Service Advisor at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Michael V (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very good.
The care home was very clean.
The food was good.

Reply from Jeanette Holding, Customer Service Advisor at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Pauline P (Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have spent two weeks here. I find all staff easy to approach and talk to. If assistance is needed urgently, they are with me very quickly. I find the place very clean and tidy at all times. They are ready to help me wash and dress and don't mind if personal requests are made, such as washing lower
half of body, in my case lower legs, to apply cream given by the doctor to cure very dry flaky skin. I would recommend this home to anyone, as service here is first class.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Ardenlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Ardenlea Court Care Home is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 163 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Being a purpose built home our rooms are made with residents in mind. Many rooms have a garden view and feel very warm and cosy,


Awards / Recognitions (0)

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Meet the Team (8)

Celia

Celia Cherry

Job Title: Registered Nurse

Joined: 2017

I like my profession as I enjoy taking care of people and I like Ardenlea Court as it has a real family atmosphere.


My hobbies outside work are playing guitar, painting and I also like to take part in voluntary work with children.


Violetta

Violetta Hostman

Job Title: Senior Care Assistant

Joined: 2010

I have worked as a Care Assistant at Bupa since 2010.


Previous to Bupa I worked as a nurse in a polish ophthalmological hospital.


I like helping and taking care of people at Ardenlea Court.


Outside of work I am married with two children. I like reading and watching TV.


Maisie

Maisie Buckley

Job Title: Senior Activity Coordinator

Joined: 2019

I like my role as I can use my own personal strengths every day to help residents. I am creative and empathetic which enables me to plan fun and engaging activities which enhance the lives of our residents. I leave work each day and feel that I’ve had a positive impact on at least a few residents that day. This and the lovely feedback we get from residents and relatives makes my job so rewarding.


I like Ardenlea Court in particular as Nirmal is a brilliantly supportive and fun colleague, and all team members help to support activities where needed. This creates a great working atmosphere in the home.


Outside of work, I am a huge football fan, and supporter of Liverpool FC, so watching football is my favourite hobby. I am also a big animal lover, I love cats and dogs equally but hope to adopt a rescue dog with my husband in the near future.


Nirmal

Nirmal Kaur

Job Title: Activities Co-ordinator

Joined: 1997

I love making a difference in resident's lives and making people smile and happy.


I enjoy working at Ardenlea Court and have been working for Bupa for the last 12 years. Previously I worked as a Kitchen Assistant.


Outside of work, I am married with five children and two grandchildren.


I love gardening and live local to Ardenlea Court in Solihull.


Ellen

Ellen McCoy

Job Title: Receptionist

Joined: 2020

Previously I worked in retail for 3 years, which I loved as I got to meet loads of different people, but wanted a career change and decided I would like to be more involved with the social care industry as I like helping people, so when I got the receptionist role here at Ardenlea Court it meant so much to me.


I love being a receptionist and working at Ardenlea Court as I get to greet/meet visitors and different types of staff as the first point of call.


I also really enjoy helping the residents and staff by brightening up their day to day life by making them smile.
Outside of work I love spending time with my family, shopping and travelling.


Amandeep

Amandeep Matharu

Job Title: Administrator

Joined: 2018

I've worked as a carer for 3 years and I love meeting new people every day and helping to make a difference to residents lives.


It is extremely rewarding and gives you a real sense of achievement.


Outside of work I am married and have two children. I enjoy spending time with my family, going out for walks and cooking.


Riley

Riley Cooper

Job Title: Head Chef

Joined: 2021

I have worked at Bupa since April 2021 and am really enjoying my new role as head chef. I have always had a passion for cooking and it is so rewarding to provide our residents fresh, nutritious meals on a daily basis and watching them enjoy their meals. My favourite part of this role is meeting new people from various backgrounds. Outside of work I like to socialising and watching football at Villa Park.


Stephen

Stephen Knowles

Job Title: Maintenance Manager

Joined: 2005

I've worked as a Maintenance Manager for Bupa for 13 years.


I have a caring nature and like to do what I can for people to make life better.


I enjoy working in care services because no two days are ever the same.


Outside of work I am married with two sons and three grandchildren. I enjoy DIY, gardening and going for walks with my Jack Russell.