Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
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9.6 76 Reviews
  • Ardenlea Court Care Home, Solihull
Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays.

Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable accommodation. All bedrooms are pleasantly decorated with direct access to the gardens

Food at Ardenlea Court consists of a varied nutritious menu. Cold alternatives and light bites are always available, as well as homemade cakes and mid-morning teas and coffees.

A varied programme of activities includes film mornings in the cinema room and ever popular Pets as Therapy dog visits. All activities are organised to suit residents’ abilities and interests. Ardenlea Court boasts its own authentic pub aptly named the Court Jester, where residents enjoy sitting down with a drink and socialising.

They hold weekly pub quizzes which are a favourite for many residents. With many residents having travelled the country by train during their childhood for holidays, they have built their own "Court Express", where they can, through the assistance of video, virtually travel anywhere in the world! And to complete the experience they also have the Station Café where residents can enjoy a drink and cake.

Services include visits from GPs and opticians.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Court Care Home'.

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Care Provided by Ardenlea Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha Walmsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ardenlea Court Care Home Reviews (76)

Total of 76, showing 61-76
9.6

Ardenlea Court Care Home has a Review Score of 9.6 (9.620) out of 10, based on 14 reviews in the last 2 years. Over all time Ardenlea Court Care Home has 76 reviews.

Overall Experience

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Date Published

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Review from T O (Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff were helpful if approached in a friendly manner. Food was often very good.

Reply from Tom M, Customer Service Administrator at Ardenlea Court Care Home

We're thankful for your feedback.


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Review from A F (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and supportive recovery facility. Good support from all members of staff. Room is clean and comfortable.

Reply from Simone Berkeley, Customer Service Advisor at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Ronald T (Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.
Staff very good.

Reply from Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. I am so pleased that you would recommend this home to others. The Bupa Customer Care Team.


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Review from G T (Husband of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff.

Reply from Simone Berkeley, Customer Service Advisor at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from J J (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was well looked after and taken care of.
My treatment could not really have been any better.

Reply from Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your kind review. I am so pleased that you are happy with the care you received at Ardenlea Court. The Bupa Customer Care Team.


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Review from Jack T (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Second visit here, 100% improvement. Facilities and staff very good and most can't do enough for you. Physio has helped me greatly, a welcome relief. Nursing is excellent.

Reply from Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.


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Review from N N (Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came back to Solihull and arrived here for rehab and physio from another hospital. All the staff are great people and Solihull is lucky to have them. Thank you.

Reply from Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home

Thank you so much for your lovely review, I am so pleased that you are happy with the home. The Bupa Customer Care Team.


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Review from Reysheda P (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care was very good and the staff there are very helpful at all times facilities and comfort and excellent. Entertainment and a live singer on another day. I enjoyed it very much, very therapeutic. I enjoyed my recovery stay at Ardenlea Court and I would definitely recommend it.

Reply from Jamie, National Development Manager at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Maureen M (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are wonderful and work very hard. I think it is good to have such good staff.

Reply from Jamie, National Development Manager at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Reysheda P (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Ardenlea Court Care Home is excellent. I am making a good and fast recovery in such a short time. I would highly recommend Ardenlea Court Care Home.

Reply from Jamie, National Development Manager at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J U (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an NHS patient using Ardenlea Services, I have found the facilities to be of a very high standard. The staff are polite, helpful and friendly enabling me to benefit fully from the home's facilities in my rehabilitation programme.

Reply from Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J H (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that I am well looked after, well fed and people care and that is a good thing in this day and age. I realise that under the circumstances, this is the best place I could be. I know that my children have peace of mind now because they know I'm safe and well cared for.

Reply from Emily Wilson, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from W J S (Wife of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been warm and comfortable. Night shift staff are wonderful. Response from carers in the day is not as fast. Food very good.

Reply from Jayne Duck, Customer services administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Paul T (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has looked after my Mum for the last nine months with all the care, safety and security I would expect from a good Home, The rooms are clean and well maintained. The caring staff are great and very helpful, Mum entered the home for end of life care and she is still there today with the
best care you could wish for. Yes, I would say a very well run home.

Reply from Rose Pickering, Customer Service Administrator at Ardenlea Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Irene J (Sister of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is AMAZING. We could not fault anything, from the cleaners to the nursing staff, they were brilliant. Be proud of this care home. It's the best there is, Ardenlea Court Care Home - Solihull. It should be an award winning home!

Reply from Jayne Duck, Customer Servicies Administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Gillian (Daughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into Ardenlea Court Care Home, you are warmly greeted by their receptionist. It is a 'busy' Nursing home. The nursing staff/carers are dedicated to looking after their residents, and to me, they give 100%. My father's room is always clean and tidy. My fathers enjoys his cooked breakfast,
and hot meals every day. The activities co-ordinator is warm and friendly to all residents and their families, plenty of activities to join in. My father looks forward to the PAT dog that visits weekly.


It is difficult when you are faced with the task of finding a home for your loved one, and the staff at Ardenlea Court Care Home make that road a little bit easier to go along.


Reply from Jayne Duck, Customer Services Administrator at Ardenlea Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Ardenlea Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Ardenlea Court Care Home is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 163 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Being a purpose built home our rooms are made with residents in mind. Many rooms have a garden view and feel very warm and cosy,


Awards / Recognitions (0)

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Meet the Team (8)

Celia

Celia Cherry

Job Title: Registered Nurse

Joined: 2017

I like my profession as I enjoy taking care of people and I like Ardenlea Court as it has a real family atmosphere.


My hobbies outside work are playing guitar, painting and I also like to take part in voluntary work with children.


Violetta

Violetta Hostman

Job Title: Senior Care Assistant

Joined: 2010

I have worked as a Care Assistant at Bupa since 2010.


Previous to Bupa I worked as a nurse in a polish ophthalmological hospital.


I like helping and taking care of people at Ardenlea Court.


Outside of work I am married with two children. I like reading and watching TV.


Maisie

Maisie Buckley

Job Title: Senior Activity Coordinator

Joined: 2019

I like my role as I can use my own personal strengths every day to help residents. I am creative and empathetic which enables me to plan fun and engaging activities which enhance the lives of our residents. I leave work each day and feel that I’ve had a positive impact on at least a few residents that day. This and the lovely feedback we get from residents and relatives makes my job so rewarding.


I like Ardenlea Court in particular as Nirmal is a brilliantly supportive and fun colleague, and all team members help to support activities where needed. This creates a great working atmosphere in the home.


Outside of work, I am a huge football fan, and supporter of Liverpool FC, so watching football is my favourite hobby. I am also a big animal lover, I love cats and dogs equally but hope to adopt a rescue dog with my husband in the near future.


Nirmal

Nirmal Kaur

Job Title: Activities Co-ordinator

Joined: 1997

I love making a difference in resident's lives and making people smile and happy.


I enjoy working at Ardenlea Court and have been working for Bupa for the last 12 years. Previously I worked as a Kitchen Assistant.


Outside of work, I am married with five children and two grandchildren.


I love gardening and live local to Ardenlea Court in Solihull.


Ellen

Ellen McCoy

Job Title: Receptionist

Joined: 2020

Previously I worked in retail for 3 years, which I loved as I got to meet loads of different people, but wanted a career change and decided I would like to be more involved with the social care industry as I like helping people, so when I got the receptionist role here at Ardenlea Court it meant so much to me.


I love being a receptionist and working at Ardenlea Court as I get to greet/meet visitors and different types of staff as the first point of call.


I also really enjoy helping the residents and staff by brightening up their day to day life by making them smile.
Outside of work I love spending time with my family, shopping and travelling.


Amandeep

Amandeep Matharu

Job Title: Administrator

Joined: 2018

I've worked as a carer for 3 years and I love meeting new people every day and helping to make a difference to residents lives.


It is extremely rewarding and gives you a real sense of achievement.


Outside of work I am married and have two children. I enjoy spending time with my family, going out for walks and cooking.


Riley

Riley Cooper

Job Title: Head Chef

Joined: 2021

I have worked at Bupa since April 2021 and am really enjoying my new role as head chef. I have always had a passion for cooking and it is so rewarding to provide our residents fresh, nutritious meals on a daily basis and watching them enjoy their meals. My favourite part of this role is meeting new people from various backgrounds. Outside of work I like to socialising and watching football at Villa Park.


Stephen

Stephen Knowles

Job Title: Maintenance Manager

Joined: 2005

I've worked as a Maintenance Manager for Bupa for 13 years.


I have a caring nature and like to do what I can for people to make life better.


I enjoy working in care services because no two days are ever the same.


Outside of work I am married with two sons and three grandchildren. I enjoy DIY, gardening and going for walks with my Jack Russell.