The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA
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9.6 77 Reviews
  • The Priory Care Home, Solihull
The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival.

Situated in the pleasant area of Monkspath, the home has been specifically designed to meet the needs of older people. The Priory is surrounded by large enclosed gardens and benefits from a close location to local amenities and bus routes, while a GP surgery is just a short distance away. All bedrooms have en-suite facilities, a flat-screen TV and a 24-hour call system.

Nutritionally balanced meals are prepared using fresh ingredients and a wide range of dishes are available to choose from. Residents' birthdays are celebrated as are all traditional holidays ranging from Pancake Day to Christmas.

A dedicated activities room allows residents to pursue their own hobbies and share interests and a mobile library visits regularly.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Priory Care Home'.

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Care Provided by The Priory Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cheryl Harbourne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Priory Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Priory Care Home Reviews (77)

Total of 77, showing 21-40
9.6

The Priory Care Home has a Review Score of 9.6 (9.599) out of 10, based on 16 reviews in the last 2 years. Over all time The Priory Care Home has 77 reviews.

Overall Experience

  • 53
  • 19
  • 2
  • 2
  • 1

Date Published

77
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Review from B R (Granddaughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so tentative towards my nan and have got to know her so well, they can always tell when she is not herself and are quick to respond with the appropriate care. They're very understanding of my nan's changes in attitude and treat her with respect. The room is always kept clean and tidy.
Sometimes it is frustrating when staff are always changing as they do not know how to deal with my nan and can sometimes do the opposite of what is asked. Apart from that, I would highly recommend.

Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel our staff are understanding of your Nans care needs and know how to respond with the care needed. Thank you for your recommendation.


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Review from J D (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all fantastic, not just the caring staff, but also cleaning/laundry/reception. Very responsive to queries, work hard to get other agencies involved where necessary and happy to help with everyday things. Nice choice of food. Very clean environment. Activities co-ordinators are excellent,
even trying very hard to include reluctant residents to join in.

Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. It is nice to hear that you find all of our staff fantastic and happy to help. Thank you for your kind words.


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Review from Bernard O (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant and helpful; they are very good with my wife and constantly talk to her and advise what they are undertaking, personal care, etc.
Not only do they provide constant care for my wife, but also look after me when visiting on a daily basis.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for your review. We are glad to hear that you feel your Wife is being well cared for at The Priory. Thank you for choosing us to care for her.


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Review from Keith C (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent some time in the Priory Care Home. He received excellent care, so when our mother needed care, the Priory was the ideal choice. Our mother has received excellent care during the pandemic. The staff were excellent in securing the best contact by means of video calls, and pod visits and
would spend time keeping us updated on Mother's well-being. Mother is always kept clean and tidy. The staff members are always helpful and friendly. They deliver an excellent care service and I would recommend The Priory Care Home to anyone looking for a place for their loved ones to be cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for taking the time to leave your review. We are glad to hear that you have found the communication to be really effective from The Priory. It is always so nice to hear from family members feeling like their loved one is well cared for. Thank you for your recommendation.


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Review from Malcolm C (Son of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first moment we contacted the home, they were very helpful, despite the effort of the covid virus outbreak. After discussing our situation with the home manager, we were able to place my mother into the care home. The care received and compassion have been excellent from a very dedicated team
of care staff. The planned activities have readily contributed to my mother's well-being and have definitely helped my mother adapt to care home life. The staff are friendly and have made a bond with my mum. The experience of placing my mum into the home in which the cleanliness and conditions are second to none, well exceeded my expectations.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for your lovely feedback. We are so happy to have been able to exceed your expectations. Thank you for choosing us to care for your Mother.


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Review from B T (Sister of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the home clean and tidy. Caring and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for your feedback, we really appreciate you taking the time to write this review.


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Review from Duncan B (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been resident since August 2021. The manager and his team were very helpful and accommodating at short notice when it became necessary to change from planned respite to full time care. Since then, the level of nursing and domiciliary care has been excellent as she moves towards end of
life. The regular attendance of local GPs means she receives much better access than would have been available at home, particularly during Covid. We cannot speak highly enough of the support given and care shown to us all by all the staff, including leaders, both over the telephone and when visiting. I would highly recommend the Priory Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for taking the time to leave your lovely review. We are glad to hear that everyone at The Priory has been there to support you through this difficult time. Thank you again for your recommendation.


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Review from Y W (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was in The Priory Care Home from August 2020 until she sadly passed away in July 2021. The atmosphere was calm, warm and homely; very much one big family. The care, kindness and support given to my friend whilst she was a resident were second to none. The management and staff were friendly,
helpful, hardworking and always treated my friend with dignity. As visitors, we were always made welcome. They kept us informed and dealt with any of our concerns. I would highly recommend The Priory Care Home.

Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your friend received the best possible care.


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Review from David S (Husband of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at The Priory for two years, after experiencing a 3rd and 4th stroke impact, which left her incapacitated in movement and slurred speech. Entry into the Priory was in 2019, with intermittent visits to the hospital and back, bringing us into 2021, past the dreaded Covid. I
commend The Priory for keeping my wife safe and in care through the difficult times and the demands placed on staff to cope with her ailments. The Priory staff team show patience and understanding through difficult issues with patients, and that includes my wife, but they pressed on relentlessly with due care. The Care team has shown the responsibility of being committed and I applauded all, given such a demanding role. I wish to say, in appreciation, thank you to all who helped my wife along the way at The Priory and I am aware it has had its difficulties. She is now being cared for at home. I would recommend The Priory for anyone seeking personal care. Thank you to all.

Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. It is lovely to hear how happy you have been with the care given to your wife. It is always nice to hear words like “Patient” and “Understanding” being used to describe our care. Thank you for choosing The Priory for your wife's stay.


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Review from Ronald H (Husband of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife was a resident on the nursing floor of The Priory for almost four years, until her recent death. Throughout that time, until enforced visiting restrictions due to Coronavirus, I visited regularly. She was always clean and well cared for by welcoming and hardworking staff. Even during the
lockdown, every effort was made to keep me informed of her condition, and to support window visits to see her. The atmosphere was warm and friendly to my wife, myself and my family with respect, dignity and affection. I always felt she was in safe hands. Staff involved as many residents as were able in entertaining and stimulating activities. I have nothing but praise for all staff in all departments of the home. Indeed, they became friends with us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Priory Care Home

Thank you for taking the time to leave your review. Please accept our sincere condolences. We are, however, glad to hear that you felt your wife was well looked after throughout her time with us and that she was treated with respect and dignity by all the staff.


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Review from Amanda R (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at The Priory are second to none, they are the most wonderful, kind and caring people, and I couldn't have wished for anything better for my mother. From day one, in January 2018 until her last breath in March 2021, the staff have been excellent. Caring, considerate, warm, gentle, kind sensitive,
nice, generous, warm are all words I would use to describe the staff at The Priroy. Thank you to you all.

Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for taking the time to leave your review. It is really lovely to hear that our staff were so caring and considerate during your Mothers final days. Hopefully, you will go away from this feeling like your Mother received the best possible care.


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Review from C B (Niece of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely welcoming staff, clean and tidy rooms and a happy atmosphere. My aunt has been in The Priory for 5-years and is very happy here. Good communication with the staff, and plenty of activities.

Reply from Amanda Barnes, Customer Service Adviser at The Priory Care Home

Thank you for your kind words. It is lovely to hear that you feel welcomed by our staff and that your aunt is happy in our care.


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Review from Mollie M (Respite Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the care home overtired and somewhat stressed. My stay of over six months at the Priory has been helpful in my recovery (and freedom from anxiety). Activities here have kept me alert and at age 95, increased my energy levels. I have found this a rewarding experience all round and I leave with
pleasant memories of the staff and fellow residents. Kindness abounds.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Priory Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Liz B (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mother having had a stroke in 2018 and being in and out of hospital we were faced with the difficult and heartbreaking decision to find a care home. After visiting several and becoming despondent, I walked into the priory care home one afternoon to an oasis of calm the atmosphere was so
homely and I was made so welcome. I knew immediately this was the place for mum.
The staff have looked after my mum like a member of their own family, they are kind and caring and show respect to the residents and relatives alike, they always make time for me and keep me updated and deal with any concerns. I am extremely grateful for all their care and how hard they work particularly in the recent pandemic, where they went above and beyond to take care of all the residents and I can’t thank them enough.
It gives me peace of mind to know mum is being cared for so well.
If mum is happy then I am happy
Thankyou The Priory!

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

We are very happy to hear you are satisfied with the quality of our care. Please let us know if there is anything else we can do for you or your family.


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Review from Alison H (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very fortunate to move both our parents into The Priory, the residential floor and the nursing floor providing for different needs. Whilst there are single rooms only, this arrangement proved to be appropriate for us. Our dear father passed away after 7 weeks and since then our mum has been
very well supported. My brother and I cannot fault the caring attitude of all the staff. Despite concerns about Covid-19, the atmosphere has remained cheerful and positive. My mum appreciates the small human touches which help to enrich her stay at The Priory.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Linda S (Power of Attorney of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are such wonderful caring and professional people, whatever their role, they have all shown my mother such warmth and wonderful care. They are so friendly when I visit, always offering us drinks etc. But what amazes me most is when I ring, especially at the moment when I can't visit,
they recognise my voice and can give me a complete update of my mom's health and day, without having to look up notes.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for taking the time to leave us lovely comments.


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Review from Sue H (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom has been a resident for four months and throughout we have been very pleased with the care she receives. During the lockdown, the efficient implementation of measures, as well as the communication from the management, administration and nursing team has been excellent. As a result, I have felt
totally reassured that Mom is very well looked after and I would not hesitate to recommend The Priory.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for such a lovely comment.


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Review from Diane E (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received from all the lovely staff was wonderful. I am so grateful to each and every one of them, they work very hard and always with a smile always willing to stop and talk, explain and ease any concerns we had. They truly helped my father and us, his family, through a very hard
couple of years. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

We really appreciate you taking the time leave us such lovely feedback. Thank you.


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Review from Linda S (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whist the standard of the majority of the nurses is very high the fact there are safety issues, poor management and a lack of training in cross infection make this a place I would definitely not recommend.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from H H (Niece of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Priory are loving, caring and excellent, nothing is too much trouble. My uncle needed regular dressings which were dealt with cleanly, quickly and efficiently. The rooms cater for the individual client and are clean. I felt very comfortable placing my uncle into their care.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for leaving such lovely comments.


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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for The Priory Care Home is calculated as follows: ( (139 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 182 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Priory Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Feb 2025

Situated in a quiet residential area with good transport links right outside the home makes it easy to get to Shirley, Solihull and Birmingham. Furnished bedrooms available with en-suite toilet facilities. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (0)

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Meet the Team (3)

Katie

Katie McCauley

Job Title: Home Manager

Joined: 2021

I qualified as a nurse in 2013 and specialised in cardiology and high dependency care. I joined Bupa in 2021 and I am extremely passionate about providing gold standard care for the residents we care for. I have a huge interest in diversity and inclusion and staff wellbeing. I attend regular D&I sessions to ensure I am up to date with my knowledge. I take a holistic and methodical approach to my role which drives me to provide person centred, excellent care. I have started to build a strong relationship with the local community and its residents to broaden the range of activities for our residents, enabling them to fulfil their own individual interests; and therefore enhancing quality of life.


Lisa

Lisa Kenaghan

Job Title: Senior Housekeeper

Joined: 2007

We are all like a large family here at The Priory. My passion is leading the team to perform exceptionally in infection control procedures as I am the infection control champion for the home. I am also an engagement champion which involves me linking with other local homes to share best practice ideas and cascade to the team here. I thoroughly enjoy my role and look forward to many years to come. In my spare time I enjoy spending time with my family, listening to Reggae and I love a nice cold rum and coke.


Pat

Pat Boyle

Job Title: Activity Co-ordinator

Joined: 1996

I first started at The Priory as a Care Assistant. In 2019 I stepped into the role of activity co-ordinator. I love my role and providing a variety of stimulating activities for the residents. We particularly love doing themed days such as beach days, bastille day and various charity events involving the community. In my spare time I love holidays and dancing as I am part of a local dance organisation.