The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA
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9.6 77 Reviews
  • The Priory Care Home, Solihull
The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival.

Situated in the pleasant area of Monkspath, the home has been specifically designed to meet the needs of older people. The Priory is surrounded by large enclosed gardens and benefits from a close location to local amenities and bus routes, while a GP surgery is just a short distance away. All bedrooms have en-suite facilities, a flat-screen TV and a 24-hour call system.

Nutritionally balanced meals are prepared using fresh ingredients and a wide range of dishes are available to choose from. Residents' birthdays are celebrated as are all traditional holidays ranging from Pancake Day to Christmas.

A dedicated activities room allows residents to pursue their own hobbies and share interests and a mobile library visits regularly.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Priory Care Home'.

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Care Provided by The Priory Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cheryl Harbourne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Priory Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Priory Care Home Reviews (77)

Total of 77, showing 41-60
9.6

The Priory Care Home has a Review Score of 9.6 (9.599) out of 10, based on 16 reviews in the last 2 years. Over all time The Priory Care Home has 77 reviews.

Overall Experience

  • 53
  • 19
  • 2
  • 2
  • 1

Date Published

77
5
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61

Review from D W P (Respite Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend The Priory Care Home to family and friends. Very friendly, all my needs met, nurses, carers were extremely nice and look after me and were there when I needed them.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for your praise. We are very happy to hear you enjoyed your time with us.


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Review from R B (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residential part of the home is bright and airy with a well laid out dining room that is very inviting. The 1940's room is a lovely addition which we appreciated on various occasions.
The activity room is separate from the lounge, allowing for choice to residents who may not wish to leave the lounge.
The
carers are, in the main, dedicated and compassionate. Mum loved most (but not all) of them and they were very friendly to family and visitors.
However, by the very nature of the establishment, there will always be emergencies or demands from multiple residents. This is not reflected in the staffing levels. For example, residents can be left longer than is ideal waiting for toilet assistance, especially if two carers are required for hoisting, this, therefore, compromises their dignity. The carers are very stretched in order to be available to varying needs of residents/patients. More staff are needed at mealtimes in the evening and at night times. The environment of the home is excellent, even a little hairdressing salon. More staff on the frontline would make it outstanding.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Valerie C (Respite Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

10 days post-operative respite care provided a valuable link between hospital care and managing at home.
The staff at Priory Care Home could not be faulted.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for your praise. We are very happy to hear we could help with your recovery.


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Review from Tracy H (Granddaughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care shown by the staff to both my grandmother and the members of our family has been second to none. I cannot praise them highly enough, they have all been wonderful throughout.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for your positive feedback. We are very pleased about you choosing the Priory for you grandmothers stay and hope to continue providing you and you family with the best possible care.


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Review from Susan S (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died at The Priory Care Home on 7th January 2019 at the age of 104 1 month and 1 day having been a resident for almost three years. It is difficult to find words that adequately express how grateful I am to all the wonderful staff who not only cared for her but also for us her daughters especially
during her final days. How fortunate we were to find such a lovely care home for her. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Helena A (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so very much for the care and support you all gave to my mother, she was on respite care for one month. The difference physically and mentally has been outstanding. Our whole family cannot thank you enough.

Reply from Greta Narbutaityte, Customer Adviser at The Priory Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team


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Review from L R (Wife of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and caring and I was happy to have my husband in the Priory.

Reply from Gabriella Mills, Customer Adviser at The Priory Care Home

Thank you for your review of The Priory Care Home, we are pleased to hear that you were happy with the care your husband has received. We appreciate your comments on the staff at our care home and will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from John H (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care offered to Mum has been exemplary. The staff always go that extra mile for mum. I always receive a cheerful welcome when I visit from the staff. If we have any problem the staff always help and provide advice. I have recommended The Priory to friends in similar circumstances with
their relatives.

Reply from Gabriella Mills, Customer Adviser at The Priory Care Home

Thank you for your review of The Priory, we are pleased to hear that you are happy with your Mum's care and that the staff have been supportive. We appreciate your comments and are glad that you feel welcome when you visit. Your comments will be shared with the care home's manager, The Bupa Customer Care Team.


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Review from T M (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for better care of Mom in her final weeks of life. The whole staff were so caring and sympathetic not only to Mom but also to us, her family and friends. The facilities were excellent. Always a cup of tea and biscuits offered to us on arrival. I have marked N/A to three boxes
as these simply did not apply due to Mom's circumstances.

Reply from Gabriella Mills, Customer Adviser at The Priory Care Home

Thank you for your review of our care home, we are pleased to hear that you have had a positive experience whilst visiting your Mom in her home. We appreciate your comments and will share these with the care home's manager, The Bupa Customer Care Team.


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Review from Sylvia B (Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience as a resident at The Priory has been very positive, including a warm welcome, an attractive, well-appointed en-suite room, always warm with good views. Good, well-cooked meals with choices from the menus, a sheet showing the activities chosen for each day, caring staff to assist when whenever
needed, especially with early morning showers. Freedom for family and friends to visit at any time. A general attitude of caring.

Reply from Jayne Duck, Customer Service Administrator at The Priory Care Home

Thank you for your review. I am pleased that you are enjoying your experience at The Priory, we appreciate your comments of our home.


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Review from Pat C (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents moved into The Priory together in April 2014. My mother passed away in 2015 and my father in February 2018. The care they received was excellent, the staff were efficient, friendly and fun. Their end of life care could not be faulted and the support given to the family made a distressing
time more bearable.

Reply from Natalie Krisman, Customer Service Adviser at The Priory Care Home

Thank you for your review and I'm pleased that you and your family were well supported during this time. I am sorry for your loss.


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Review from Janet C (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

For the amount of money my mother pays per week in the nursing section, there are many times when they are short staffed and my mother has to wait long periods of time for a staff member to see to her needs e.g toilet.
So she is "not" getting what she paid for.

Reply from Natalie Krisman, Customer Services Administrator at The Priory Care Home

Thank you for your review and I'm sorry to hear about your concerns. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Jackie F (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been at The Priory Care Home in Solihull for 2.5 years and during this time she has always been treated with the utmost care and respect from all the staff. There is always a happy and homely feel which is of particular importance to Mum. There is a good range of activities, interesting
progressive exercise classes, bingo, arts and crafts and I know Mum really enjoys the singer and visits from the local nursery children. I would have no hesitation in recommending The Priory Care Home.

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Review from Janet B (Niece of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication from staff is excellent.

Reply from Jayne Duck, Customer services administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Susan F (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very good, the staff are particularly thoughtful and caring.
My mother has to have liquidised food, unfortunately, she doesn't like mashed potato so this causes a problem.

Reply from Jayne Duck, Customer services administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Susan F (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in residence for 22 months until she passed away. She enjoyed her stay in a friendly and caring environment. The staff were attentive to both residents and visitors. Her end of life care was exemplary.

Reply from Jayne Duck, Customer services administrator at The Priory Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is lovely to hear that your mother was happy in our care. I'm sure this will give you peace of mind when you look back on the time that your mother spent with us.


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Review from Susan G (Friend of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend went to The Priory in 2014 to recover from a time in hospital with a damaged hip. She and her family decided she should stay permanently. Her mobility improved, she took part in activities has her meals in the dining room and was able to go out and about, much of this due to the excellent
care she received and regular nutritious meals. Her health, mobility and mental conditions deteriorated and she is now confined initially to her room and now to her bed. All this time the staff have been caring and attentive, coping with her moods and occasional bad language with good humour and patience. Staff retention is good which is comforting for residents and families. The home is welcoming, warm, clean and tidy and the food appears varied and appetising. I would have no problem recommending The Priory for either short or long-term care.

Reply from Jayne Duck, Customer services administrator at The Priory Care Home

Thank you for your review and kind words. I'm sure that knowing your friend is safe and well cared for must give you and your friend's family peace of mind.


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Review from Ruth R (Power of Attorney of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Priory Care Home for six years during which time I have felt a strong sense of responsibility for a vulnerable lady.
I was impressed at the standard of care when choosing this care home and I have not changed my opinion. The residents are offered a varied daily activity programme.
Staff are friendly and kind.

Reply from Jayne Duck, Customer services administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Catherine C (Resident) assisted by family/friend published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my first experience of a care home, I was there for respite. My room was lovely and sunny, the food was excellent.
The staff were very nice and came when I needed help. I only joined in with one activity as I was only there just under a week, but it was very enjoyable.

Reply from Emily Wilson, Customer Service Administrator at The Priory Care Home

Thank you for sharing your kind comments with us, I am so pleased you enjoyed your stay at The Priory. I will share your feedback with the home's manager. The Bupa Customer Care Team


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Review from Alan K (Son-in-law of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are pleased with the priory care home. My only complaint is parking marked for visitors only, is constantly taken up by staff owned cars. We, therefore, have to park on the street which is awkward for my disabled wife.

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for The Priory Care Home is calculated as follows: ( (139 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 182 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Priory Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Feb 2025

Situated in a quiet residential area with good transport links right outside the home makes it easy to get to Shirley, Solihull and Birmingham. Furnished bedrooms available with en-suite toilet facilities. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (0)

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Meet the Team (3)

Katie

Katie McCauley

Job Title: Home Manager

Joined: 2021

I qualified as a nurse in 2013 and specialised in cardiology and high dependency care. I joined Bupa in 2021 and I am extremely passionate about providing gold standard care for the residents we care for. I have a huge interest in diversity and inclusion and staff wellbeing. I attend regular D&I sessions to ensure I am up to date with my knowledge. I take a holistic and methodical approach to my role which drives me to provide person centred, excellent care. I have started to build a strong relationship with the local community and its residents to broaden the range of activities for our residents, enabling them to fulfil their own individual interests; and therefore enhancing quality of life.


Lisa

Lisa Kenaghan

Job Title: Senior Housekeeper

Joined: 2007

We are all like a large family here at The Priory. My passion is leading the team to perform exceptionally in infection control procedures as I am the infection control champion for the home. I am also an engagement champion which involves me linking with other local homes to share best practice ideas and cascade to the team here. I thoroughly enjoy my role and look forward to many years to come. In my spare time I enjoy spending time with my family, listening to Reggae and I love a nice cold rum and coke.


Pat

Pat Boyle

Job Title: Activity Co-ordinator

Joined: 1996

I first started at The Priory as a Care Assistant. In 2019 I stepped into the role of activity co-ordinator. I love my role and providing a variety of stimulating activities for the residents. We particularly love doing themed days such as beach days, bastille day and various charity events involving the community. In my spare time I love holidays and dancing as I am part of a local dance organisation.