The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA
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9.6 77 Reviews
  • The Priory Care Home, Solihull
The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival.

Situated in the pleasant area of Monkspath, the home has been specifically designed to meet the needs of older people. The Priory is surrounded by large enclosed gardens and benefits from a close location to local amenities and bus routes, while a GP surgery is just a short distance away. All bedrooms have en-suite facilities, a flat-screen TV and a 24-hour call system.

Nutritionally balanced meals are prepared using fresh ingredients and a wide range of dishes are available to choose from. Residents' birthdays are celebrated as are all traditional holidays ranging from Pancake Day to Christmas.

A dedicated activities room allows residents to pursue their own hobbies and share interests and a mobile library visits regularly.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Priory Care Home'.

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Care Provided by The Priory Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Cheryl Harbourne (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Priory Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Priory Care Home Reviews (77)

Total of 77, showing 61-77
9.6

The Priory Care Home has a Review Score of 9.6 (9.599) out of 10, based on 16 reviews in the last 2 years. Over all time The Priory Care Home has 77 reviews.

Overall Experience

  • 53
  • 19
  • 2
  • 2
  • 1

Date Published

77
5
13
16
61

Review from John A (Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks respite care after full hip replacement. The operation set me on the long road to recovery and improved mobility. Excellent staff. Many different personalities but all very kind and caring. No problems or complaints, only compliments. Some people might think rooms are a bit small.

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Elizabeth V (Granddaughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I went to view The Priory for my Gran I knew that she would get the most wonderful care. All the staff at The Priory are just simply fantastic, so caring, so friendly, they listen to the service user and the whole family and make their stay as comfortable as possible. Nothing is too
much trouble. The team all work so well together and keep such a positive spirit. A special thank you to the nurses who cared for my Gran so well. We could not have asked for better support during those difficult days. From a health care background myself I could not recommend The Priory highly enough. (Special thanks to the chef for the cakes too!)

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Peter M (Husband of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are extremely satisfied and delighted by the level of care and support offed by The Priory. The staff are wonderful and very caring and attentive. The food provided is excellent and very good choices.

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Anne E (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care at The Priory was impeccable. From the time we arrived to be shown around through to the time of her death on 6th June. Staff- nurses and carers befriended mum, were kind, caring and very professional. She has some episodes of becoming very unwell and these difficult situations were
managed very well. The liaison with the GP and Macmillian team was excellent in ensuring mum had the best possible care considering she has cancer, diabetes and needed pain management, as well as other symptoms. Mum and the family here always informed about her plan of care involved us always. The home was v.clean, comfortable and dietary and food intake monitored daily. The manager always visible and involved, activities good.

Reply from Jayne Duck, Customer Services Administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Christopher C (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very caring, thoughtful and considerate. Always ready to answer any questions. Caring and nursing standards were very high as were the hygiene and cleanliness. Good activities programme. Overall experience excellent. Would certainly recommend this care home.

Reply from Rachel Elliott, Customer Service Administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John D (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at 'The Priory Care Home, Solihull' for 5+ years. During that time, she was extremely well cared for and was treated with respect by the staff. They were friendly and attentive at all times. We could come and go at any time and she was always well dressed and cared for. I have absolutely
no complaints. She was very happy there.

Reply from Rachel Elliott, Customer Service Administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Judith M (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose The Priory because of it's care rating and homely feel. My mother has always been very independent and this was her first time in respite care. She felt at home immediately and every time I rang she said all the staff without exception were wonderful and life was much easier there than at home.
I had to be away for three weeks for medical reasons and was so relieved that she was so well cared for. Excellent many thanks.

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Tracey (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last few months being cared for at The Priory Care Home in Shirley. The staff where so attentive and really looked after him. We were honoured to have met such wonderful staff. Dad sadly passed away here on 11/4/16.

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Firstly, please accept our condolences. Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Albert B (Brother-in-law of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law and his wife were given two rooms side by side, he was recovering from a stroke. His wife had dementia, both were well cared for. The staff were very caring and realised that my brother-in-law wanted to spend as much time as possible with his wife in the days before she died. The rooms
were well appointed and contained everything that was needed. A special bed was provided for his wife. My brother-in-law enjoyed his food and the staff did their best to feed her. I don't think anything more could have been done for them. Thank you.

Reply from Rachel Elliott, Customer Service Administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Jean T (Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100% care and attention. Wonderful staff and activities.

Reply from Rachel Elliott, Customer Service Administrator at The Priory Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Dr P N (Son of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 90, needed to recuperate from major thoracic surgery after being discharged from hospital and before moving to a permanent home in Oxford. Knowing the temporary nature of her stay the staff at The Priory have been kind, attentive and professional from the very moment of her arrival.
She has recovered as well as one could possibly hope for and this is in no small measure due to the time she has spent there. A huge thank you and well done to all.

Reply from Rose Pickering, Customer Service Administrator at The Priory Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Jan J (Daughter-in-law of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law with late diagnosis of terminal lung cancer (metastasised) Prognosis of weeks. Died on 10th day of being in end of life care. Her view was "nothing is too much of them here - I couldn't ask for more". Her view was "nothing is too much trouble for them here I couldn't ask for more". She
was treated with dignity at all times, with care and friendship, as were we, her family. We were able to spend time with her on Xmas Day, memories we will hold dear. The staff were amazing. Thank you.

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Review from Sara (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have wished for a better place for dad to spend 2 weeks respite. The staff are so caring and kind, nothing is too much trouble.

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Review from Diana T (Niece of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were informative and offered a sympathetic understanding of a difficult situation.

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Review from Jadwiga M (Friend of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our neighbour had made a decision to go to a care home. As she had no children she asked us to look at care homes. We sorted our a few and visited The Priory. She liked it from the first visit. We came again and still wanted it to be her new home. From the moment we saw it the staff were obliging and
helpful, very clean not to big and a wonderful cosy feel. Exactly what my neighbour needed home from home. Not a typical care home. All the people staying there look happy and not sitting zombielike . If ever my husband and I needed to go somewhere this is really lovely.

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Review from Angela H (Daughter of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a very nice atmosphere and superb staff at all levels. Their care of my mum until her death at the end of August was exemplary. Mum loved here for 21 months and I never had a moments worry.

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Review from Richard P (Son of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to the home in June 2015, away from her home area to be closer to us. She immediately felt at home and all of the staff showed a high level of care and treated her like someone from their own family. They were very quick to identity potential health concerns and quickly contacted professionals.
My mother enjoyed the range of activities or just the opportunity to review personal photos, sadly she had a bad fall but the staff quickly contacted the ambulance service and us. As we were on holiday she was accompanied to the hospital and supported until we arrived. The carers visited her several times and were always in contact.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for The Priory Care Home is calculated as follows: ( (139 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 182 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Priory Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Feb 2025

Situated in a quiet residential area with good transport links right outside the home makes it easy to get to Shirley, Solihull and Birmingham. Furnished bedrooms available with en-suite toilet facilities. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (0)

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Meet the Team (3)

Katie

Katie McCauley

Job Title: Home Manager

Joined: 2021

I qualified as a nurse in 2013 and specialised in cardiology and high dependency care. I joined Bupa in 2021 and I am extremely passionate about providing gold standard care for the residents we care for. I have a huge interest in diversity and inclusion and staff wellbeing. I attend regular D&I sessions to ensure I am up to date with my knowledge. I take a holistic and methodical approach to my role which drives me to provide person centred, excellent care. I have started to build a strong relationship with the local community and its residents to broaden the range of activities for our residents, enabling them to fulfil their own individual interests; and therefore enhancing quality of life.


Lisa

Lisa Kenaghan

Job Title: Senior Housekeeper

Joined: 2007

We are all like a large family here at The Priory. My passion is leading the team to perform exceptionally in infection control procedures as I am the infection control champion for the home. I am also an engagement champion which involves me linking with other local homes to share best practice ideas and cascade to the team here. I thoroughly enjoy my role and look forward to many years to come. In my spare time I enjoy spending time with my family, listening to Reggae and I love a nice cold rum and coke.


Pat

Pat Boyle

Job Title: Activity Co-ordinator

Joined: 1996

I first started at The Priory as a Care Assistant. In 2019 I stepped into the role of activity co-ordinator. I love my role and providing a variety of stimulating activities for the residents. We particularly love doing themed days such as beach days, bastille day and various charity events involving the community. In my spare time I love holidays and dancing as I am part of a local dance organisation.