All staff have been extremely friendly, and professional and provide exceptional care.
Polly W (Daughter-in-law of Resident)
I have had direct experience with four similar homes and this was the best out of the four.
N L (Respite Resident)
The carers are so tentative towards my nan and have got to know her so well,
B R (Granddaughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The Priory Care Home has a Review Score of 9.6 (9.583) out of 10, based on 20 reviews in the last 2 years. Over all time The Priory Care Home has 81 reviews.
Review from Richard P (Son of Resident) published on 1 October 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.583) out of 10 for The Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for The Priory Care Home is calculated as follows: ( (167 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 230 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Priory Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
Situated in a quiet residential area with good transport links right outside the home makes it easy to get to Shirley, Solihull and Birmingham. Furnished bedrooms available with en-suite toilet facilities. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.
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Job Title: Home Manager
Joined: 2021
I qualified as a nurse in 2013 and specialised in cardiology and high dependency care. I joined Bupa in 2021 and I am extremely passionate about providing gold standard care for the residents we care for. I have a huge interest in diversity and inclusion and staff wellbeing. I attend regular D&I sessions to ensure I am up to date with my knowledge. I take a holistic and methodical approach to my role which drives me to provide person centred, excellent care. I have started to build a strong relationship with the local community and its residents to broaden the range of activities for our residents, enabling them to fulfil their own individual interests; and therefore enhancing quality of life.
Job Title: Senior Housekeeper
Joined: 2007
We are all like a large family here at The Priory. My passion is leading the team to perform exceptionally in infection control procedures as I am the infection control champion for the home. I am also an engagement champion which involves me linking with other local homes to share best practice ideas and cascade to the team here. I thoroughly enjoy my role and look forward to many years to come. In my spare time I enjoy spending time with my family, listening to Reggae and I love a nice cold rum and coke.
Job Title: Activity Co-ordinator
Joined: 1996
I first started at The Priory as a Care Assistant. In 2019 I stepped into the role of activity co-ordinator. I love my role and providing a variety of stimulating activities for the residents. We particularly love doing themed days such as beach days, bastille day and various charity events involving the community. In my spare time I love holidays and dancing as I am part of a local dance organisation.
