Prince of Wales Nursing Home

246 Prince of Wales Lane, Solihull Lodge, Shirley, Birmingham B14 4LJ
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8.5 18 Reviews
  • Prince of Wales Nursing Home, Birmingham
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Care Provided by Prince of Wales Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Edggbasston Investments Ltd
  • Person in charge
  • Alka Sahnan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Prince of Wales Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Prince of Wales Nursing Home Reviews (18)

8.5

Prince of Wales Nursing Home has a Review Score of 8.5 (8.549) out of 10, based on 5 reviews in the last 2 years. Over all time Prince of Wales Nursing Home has 18 reviews.

Overall Experience

  • 10
  • 7
  • 0
  • 1
  • 0

Date Published

18
3
3
5
13

Review from D B (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom entered the care home 3 years ago, at the time visiting was very much regulated due to Covid. My biggest concern was that mom was used to daily contact with myself, because while her dementia progressed she frequently refused to take food from anyone other than myself. The manager was completely
reassuring and established safe visiting for me to carry on with this routine. And this is a reflection of how things continue to run in this home - any concerns are addressed immediately and resolved.
Excellent care is provided by a small team - always the same faces, who know the residents very well. Kindness and dignity is at the forefront.
The residents have 3 communal areas in which they spend their daytime, with music or films. Residents are encouraged to take part in daily activities, for which there is dedicated staff member for a morning program. Relatives are warmly welcomed to join in the many organised events or if weather permits to sit in the newly established courtyard terrace.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Thank you for taking the time to write a review about your overall experience over 3 years. I would like to thank you as well for attending and supporting us in all the family meetings & all the events. Thanks for complimenting me on my management of the home. On behalf of my team, I want to thank you so much for acknowledging their great efforts and I will let all staff know in our next staff meeting.


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Review from Donna F (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Prince of Wales for a couple of years now & after a bad experience with his last home. I thank god we found The Prince of Wales! From the minute he went there we have been happy with how he is looked after, he is treated with love, dignity & respect by all of the staff
there, and it feels like we're all One big family at Prince of Wales! There's always a party going on & every month there's a live work celebration where we the family, the staff & the residents all get together to celebrate something from the month, whether it's a birthday or promotion or anything!
The entertainment & activities lady does a great job making sure there's always something going on for everyone, I was really impressed with a memory game she played with the residents recently where she got them to recall memories from their lives, it was so interesting to hear the memories they recalled.
I wouldn't hesitate to recommend this home to anyone, thank you to everyone at POW.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Thank you for taking the time to write a review about your experience of our home. You and your family have been supportive by attending the family meetings and all the events hence I thank you for your contribution. I thank you for acknowledging their great efforts.


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Review from Susan W (Niece of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The food is good and it is clean enough. Only basic needs are met, nothing for the residents to do, occasional "party". There's no stimulation, no daily activities. Just sitting around looking at four walls. Very large TV in the lounge but it only seems to play an online music channel, more for the
staff than the residents. I've never seen any programmes on for the residents to watch. There is the occasional film night (not often). My aunt has gone downhill since arriving here and has been very unhappy, she often says that there is nothing to do. The resident's rooms are basic and tired-looking. There's no outside space, residents never get any fresh air. For reasons out of our control, we never got to visit this home beforehand. My Aunt has now been moved and is very happy with lots of activities for her to do and daily fresh air.

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Review from Sally S (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Prince of Wales Nursing Home for a few weeks before she passed. I cannot thank the staff enough. They were loving and caring to us all. Mom retained her dignity even when she passed. The empathy and compassion for us as a family was outstanding. Whilst there they encouraged my
father and family to visit as much as possible. We participated in activities and events with my mother making ever-lasting memories. We were constantly informed about mom's situation and the care she received was exceptional. If mom didn't fancy something on the menu they would tempt her to eat with things they knew she liked. On her final day, all the family were accommodated. Every member of staff asked if they could say goodbye. We were not alone we were part of a family. I will never be able to thank the staff enough as they made a devastating event bearable.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Good to hear from you. Hope your Dad and family are doing well. Thank you for your great feedback. It was great to know your family Thank you for allowing us to support you and your mum(RIP)


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Review from Carol H (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Prince of Wales Nursing Home since December 2022 and has been consistently treated with dignity and kindness by all members of staff and management.
We are very happy with the level and standard of Mum's care and appreciate being fully informed and involved in any recommended
changes.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Thank you for your feedback, Carol. I am pleased to know that you are satisfied with the experience at Prince of Wales.


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Review from M G (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away on 2nd February, in the 2 years and four months she lived at Prince of Wales Nursing Home, she was treated with love and dignity at all times. Not only did they care for mum but they cared for the family too, especially in her last few weeks. We were with her in her last few days
and she was surrounded by such love and compassion by all the staff we are still in touch with the home it will always be a part of our lives.

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Review from K H (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very well cared for during her time at Prince of Wales Nursing Home, she sadly passed away on 2nd February 2020, the staff and manager were so caring and made her last days very comfortable they also made sure we as a family were well informed and looked after too. Prince of Wales is an amazing
place.

Reply from Alka Sahnan, Registered Manager at Prince of Wales Nursing Home

Thank you for your feedback. As a manager it's heartwarming, it is great feedback to know that we could support you and your family. Your mum was a great personality and a loving lady. God bless her soul.


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Review from J H (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 8 years, my mother has been a resident in the Prince of Wales Nursing Home I have to say she has received the best standard of care possible. Whatever difficulties or concerns have arisen the manager and nursing/care staff always do their utmost to discuss the matter and resolve the issue
in an appropriately careing and professional way.
We are more than happy with the nursing care provided at the Prince of Wales.

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Review from A B (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing about the Xmas party at the Prince of Wales Nursing Home. I've been to about 8 of these Xmas parties and they have been good. This years party was the best so far as it had everything and more. There were plenty of residents, carers and relatives there. I felt it was enjoyed by all and
that includes friends that went. There was lovely food, singing and dancing and just a great atmosphere. I finally want to say a big thank you to the staff who made it possible.

Reply from Alka Sahnan, Registered Manager at Prince of Wales Nursing Home

Thank you for taking the time in writing a review about the Xmas party. Our home welcomes families and friends on all occasions and we are pleased that we had a great attendance. On behalf of my team, I thank you for acknowledging their great efforts.


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Review from M S (Daughter of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over three years. The home is a happy well run home and the management and staff always treat residents and visitors with care and respect. They've just held this year Christmas party was a really good event and a very good turn out, enjoyed by all.
Well done to all
who organised the event.

Reply from Alka Sahnan, Registered Manager at Prince of Wales Nursing Home

Thank you for your lovely comments. Our team at Prince Of Wales aim to provide a homely atmosphere and try to involve families and friends in all the parties and extracurricular activities. It gives me great satisfaction to receive a great response from one of our regular visitors.


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Review from Kay T (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To the manager and the wonderful staff.
I want to thank you for making my friend feel at home. He is a changed man since he came two months ago. He is not lonely anymore. I really cannot put into words how I feel about your home. Every member of staff is so kind and helpful. Every time I visit he is
so happy and I noticed how clean he is even his shirt is ironed.
I cannot get over how the manager interacts with everyone. You should be very proud of what you have achieved "A place called home".

Reply from Alka Sahnan, Registered Manager at Prince of Wales Nursing Home

Thank you, Kay, for your feedback. I am so pleased that your friend has found a "home away from home" and he has made friends and he is not lonely any more. I have a great team who work together in order to provide a homely atmosphere for our ladies and Gents. I am so pleased that you are happy with the overall care we provide. A big thank you for acknowledging that My Home (Our Home) Is recognised as "A place called Home"


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Review from E L (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home surroundings and décor wasn't the best, however, the staff were extremely helpful and supportive.
When mom's health deteriorated, I felt comfort with the support and kind words I received from staff on all levels.
Sadly mom passed away February 2018.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Thank you for your response. It gives me immense satisfaction to know that my staff supported you whilst your mum was living with us. Please visit us anytime and you will notice the changes in the decoration. Take Care.


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Review from Ann A (Sister-in-law of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a visitor from New Zealand and have been visiting quite frequently to see a family member. I have always found the staff, and management very caring and extremely friendly to both myself and other family members and friends. My reason for activities is I didn't see or hear anything going on. The
family member I visit is usually very happy and friendly towards the carers and management.

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Review from Meena S (Daughter of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Prince of Wales were brilliant with my dad. He had very complex needs after suffering a stroke. He was unable to speak, communicate in any way and had to be hoisted as he was paralysed down his right side. He was always cared for with respect and dignity and he adored the staff who adored
him too. They kept me updated each day I visited and were very supportive throughout and during his final days. I am very grateful to them.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Thank you for completing the review and acknowledging the staff's efforts. Your dad was a special man and I am proud that my staff maintained your dad's dignity and respect and effectively communicated with you.


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Review from A B (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Prince of Wales Nursing Home for just over one year. I have been very impressed by the quality of all grades of staff in the home. The home is kept clean at all times and the service users are well looked after both physically and emotionally. The service users all always dressed
in clean clothes and are well groomed. The food is always excellent and they have catered to my mother's dietary requirements very well. The manageress and administrative staff have offered good support. The setting down area in front of the building is not ideal.

Reply from Alka Sahnan, Home Manager at Prince of Wales Nursing Home

Thank you for your review. I am proud of my dedicated team, who take great pleasure in looking after service users at prince of Wales. It gives me immense satisfaction to read that you are overall satisfied and happy with us looking after your mother.


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Review from P H (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was taken into the care home as an emergency to give my mom respite after being hospitalised. This has now become permanent. We are more than happy with the help and treatment that we have received!

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Review from Maria T (Daughter-in-law of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home clean and tidy, the staff very pleasant and caring, not only do they look after the residents but make sure the families are looked after in the way of making them welcome with tea and biscuits. The day my mother in law died I was extremely impressed with the way the carers looked
after us with their sympathy. Finding a home is difficult but I would recommend this home to anyone.

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Review from Martin R (Nephew of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff at The Prince of Wales Nursing Home have looked after my Aunt for over 6 years. My Aunt had vascular dementia and had been expected to live for only 2 years when she became a resident at the home. The care she received was exceptionally good. The Owner, Management & Care staff were always
very friendly and kept us informed as to my Aunt's well-being. My Aunt died recently and the Staff at the care home made all of the arrangements for the funeral as all the family now live a long way from Solihull. I'd like to say a very big thank you to everyone involved with my Aunt's care.

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Current Review Score: 8.5 (8.549)

Overview of Review Score

The Review Score of 8.5 (8.549) out of 10 for Prince of Wales Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for Prince of Wales Nursing Home is calculated as follows: ( (47 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 60 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.116 Points relating to the number of positive Reviews for Prince of Wales Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 4 Positive Reviews ÷ 5.4 = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Prince of Wales Nursing Home

What types of Care is Prince of Wales Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prince of Wales Nursing Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Prince of Wales Nursing Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Prince of Wales Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prince of Wales Nursing Home to the centre of Birmingham?

5.2 mile(s) as the crow flies, distance by road may be significantly further.