Royal Star & Garter - Solihull

Tudor Coppice, Solihull B91 3DE
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9.8 60 Reviews
  • Royal Star & Garter - Solihull, Solihull
Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.

Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.

The care team work hard to ensure that life for residents is comfortable, stimulating and fulfilling.

The staff support residents to live a full and enjoyable life. The award-winning home is well designed and informal, with spacious lounges where residents can enjoy activities or find a cosy nook to read or chat with visitors.

Residents can visit the hair salon or join friends in the café-bar for a drink. Each resident has a large, en-suite bed-sitting room for enjoying time alone or with family.

The Solihull home is also equipped with a sophisticated and discreet nurse call system in all areas, individually programmed underfloor heating, and in-house laundry.

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Care Provided by Royal Star & Garter - Solihull

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie McCauley (Home Manager)
  • Admission Criteria
    • Ex-Service Men or Women & Partners
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Royal Star & Garter - Solihull

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,815 – £1,815
    • Self-Funded Nursing Dementia Care £2,020 – £2,020
    • RESPITE Self-Funded Nursing Care £1,815 – £1,815
    • RESPITE Self-Funded Nursing Dementia Care £2,020 – £2,020
  • (these prices are only a guideline, please contact Royal Star & Garter - Solihull to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available at the Home, however pay and display car parks nearby that can be used.


Royal Star & Garter - Solihull Reviews (60)

Total of 60, showing 1-20
9.8

Royal Star & Garter - Solihull has a Review Score of 9.8 (9.786) out of 10, based on 18 reviews in the last 2 years. Over all time Royal Star & Garter - Solihull has 60 reviews.

Overall Experience

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Review from R B (Husband of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at the Royal Star & Garter since August 2023. She suffered a serious fall in June 2022 and entered into care but I moved her to the present care home where she is receiving first-class care and stimulation.

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Review from B H (Day Care) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day care user once a week. I am 91. Generally very good service.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for your wonderful review. We are thrilled that you are able to use our daycare service. I have forwarded this information to the daycare supervisor to see if there is anything we can do to improve your time here in terms of activities. Your feedback helps us to come up with innovative and individually tailored activities.


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Review from David J (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into RS&G Solihull in early 2024, during her time here I have been delighted with the care she has received. I have observed the kindness and commitment of the various staff members who have looked after her; They know and treat her as a valuable individual, they all know what she needs
and deal with her cheerfully and professionally. She does physio, exercises, and movement to music classes, so gets stimulation and support. The food is very good, the room ad corridors are very clean. The home is expensive, but management was able to apply for and obtain available government support. Overall I could not be happier.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are extremely happy to hear how delighted you are with the care we provide for your mother. We do our very best to treat everyone individually and with kindness. It's fabulous to hear your mother enjoys all of the wellbeing activities. Thank you so much for taking the time to leave us such a lovely review.


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Review from David C (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place. Beautiful surroundings and a five-star appeal. Rooms are clean, nicely fragrant and have everything needed. My mum is settling in which is always difficult for anyone, especially after living in their own house for 50 years. The peace of mind I have as a relative is fantastic.
Great staff with a lovely cheery attitude. Thank you.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We understand how hard it can be to make that transition to a care home, so we are really pleased to see that Mum's experience has given you the peace of mind you need. The care we provide is shaped around our values which means doing so with love and working as one team, one family and one community. Thank you so much for taking the time to leave us a review. We will be sure to share this with the team.


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Review from R F (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management staff were very good in arranging for Dad to be taken into the nursing home, all went smoothly. The care assistants and nursing staff have been very helpful and considerate. I thoroughly would recommend your home.
PS Dad says why can't he have mushrooms with his cooked breakfast?

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for providing such lovely feedback. We appreciate your recommendation, as this will help other veterans and their partners to choose a place that's right for them. Dad can absolutely have mushrooms with every cooked breakfast. Our dining team has monthly meetings with the residents to create the menu together, and they will take any requests for whatever takes your fancy on that day.


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Review from W W (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-quality care over the last 30 months for my father who has dementia.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to share your review. We are so happy to hear your view on the care that we provide for your father. We take pride in providing top-quality care for him.


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Review from L W (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom started to attend daycare once a week after she developed dementia. She so enjoyed it. When she became ill and went into hospital, we knew she wouldn't be able to go back home and live independently. It is a difficult decision to make but has been the right one for all of us. Mom is so happy, relaxed
and well cared for. The staff are really friendly, caring and professional. The meals are delicious. Mom is eating much better, and we book in to enjoy lunch with her. It's spotlessly clean with excellent facilities. Mom enjoys all the activities and has regained her confidence.

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Review from J G (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into RS&G having initially been a day care user there. The transition was seamless, undoubtedly helped by the familiarity of the building and staff members. Having been elsewhere for respite last year, we were anxious how Mum would settle (she has Alzheimer's), but worries were unfounded as
the staff are genuinely so helpful, caring and friendly - and above all, happy! The vibe at RS&G is so welcoming, the place is spotless, the staff are also very supportive towards my dad, recognising the massive adjustment for him. Mum is now getting the stimulation she needs - so many activities planned and care is tailored to the individual. All the staff, without exception, are warm, kind, caring and empathetic. The most important thing of all is that Mum is happy!

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to write such wonderful feedback. We take pride in making sure that all of our residents receive individualised care, creating a warm and happy environment. The Royal Star and Garter isn't just a home for residents to live in; it's a place for families to continue spending time with loved ones in a safe, warm and happy environment. The team will be so grateful to hear how their work has such a positive impact.


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Review from Kay W (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team are so friendly and professional. One lady was so helpful when transferring our dad from the hospital, which was an awful time for the family. All the carers are so full of love and friendly too. The activities and entertainment are great fun and all are welcome. Lovely trips our
for scenery trips.
The food is so tasty and presented well, the restaurant is a credit to the home.
Overall, the nurses and carers make this home excellent.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so pleased to read your kind words, which of course we will pass on to the team, including the restaurant staff. It's fantastic to read about your positive experience. We understand how difficult moving to a care home can be, so we are grateful to hear how the team supported you through this.


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Review from H M (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Royal Star & Garter-Solihull for nearly a year. She had a warm welcome, and all the staff have been very friendly and caring. Any issues or problems that have cropped up have been dealt with quickly and the staff are always very approachable. She feels very happy
here and enjoys the activities and socialising with other residents.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

We are so pleased to read how happy your mother is at Royal Star and Garter. We love being part of the activities and social aspects with the people that live at the home. I will pass on your kind comments to the team.


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Review from R E (Husband of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the Royal Star & Garter. The staff are wonderful and very helpful.

Reply from Katie McCauley, Regsitered home manager at Royal Star & Garter - Solihull

Thank you so much for taking the time to leave a review for us. We are very happy to read how pleased you are with the Royal Star and Garter.


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Review from Samantha F (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Star & Garter Solihull for just over a year. It would be fair to say that he did not want to leave his own home and did not accept that he could no longer safely live independently or need any help whatsoever. There have been some difficult times during the first year
but the care and patience Dad has received from all members of staff has been exceptional. From the manager through to nursing staff, carers, catering staff and social team everybody works together like a family to support both residents and their families. Dad is now firmly part of that family and so much more settled and less agitated in his daily life. It is comforting to know that he is safe and very well cared for and visiting is now a happy occasion. Thank you to everybody. As a family we wish the manager all the best as he moves onto new adventures.

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Review from P J (Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My first experience of the Royal Star and Garter was when my husband came in because as was no longer able to look after him due to a spell in hospital. He really loved it here especially going out on our special trips and pub lunches with staff that were extremely helpful and informative.
Four years
after his passing I found myself in need of help and my brother knew what an outstanding home this is. So it is thanks to his observations of my poor health that I chose to come along.
I was in respite for a few weeks initially and decided that as the care was so good I made the decision to become a permanent resident. Having been here for several months I am being looked after superbly in terms of reassurances of my medication and dignity and choices. Compared to life at home on my own, it is fantastic to have made friends with so many residents and staff.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am delighted to read that you chose to come and live at the Royal Star & Garter Solihull because of your husbands experience of the Home previously. We aim to deliver the highest standards of care and hope to enrich the lives of all of the residents who live here. I am so pleased that you feel that you are being looked after superbly and that you have made friends with so many of the residents and staff.


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Review from J F (Daughter-in-law of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the home has been a wonderful place for my own Dad in 2014 and still today the same now for my mother-in-law who loves it and the way the home feels like home to her and safe and caring and I can say when I had to visit, many potential homes for my father in 2013, nothing comes close
to the Royal Star & Garter and the high standards in every department and staff are all caring and nothing is ever too much. Well done to all the staff who make this home perfect. My family truly thank you for giving our mother back and enjoy our precious time.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank for this excellent review of the Home and how you have found the service. I am touched to read that your mother-in-law feels like it is home and that she feels safe and cared for.


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Review from H F (Son of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the Royal Star & Garter - Solihull is two fold. First my father was here for a few years. Then years later my mother. Since my mother has has been living within the Royal Star & Garter - Solihull her mental health has been more positive and lively. She interacts with other residents
whom she now refers to as ‘friends’, and talks about the family ethos within the home. One of the first things that come to mind is how quickly medical situations can be addressed, for example access to a GP and receiving medication. Access to in-house physiotherapist services too. First impression of arriving is you are entering a 5* hotel, which is always reassuring.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am so pleased to read that since your mother came to live at the Royal Star & Garter Solihull that your mothers mental health has been more positive and lively. We are extremely proud of the services that we provide to the residents that live in the Home. The staff team at the Home excel in what they do and they always put the resident and their needs at the center of the service.


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Review from Elizabeth D (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team is totally on the ball, monitoring health issues to tackle them before they are an issue. There is also a strong sense of care for the individual and what they need. I feel so much happier now that my relative is there.
The opportunities for exercise relative to the capability is great and
the encouragement to take part has achieved a much better result than I could have imagined.
The ‘house’ approach works very well and I am getting to know both staff and residents. The staff are always helpful and reassuring if I have any queries.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you for your kind words in your review. We always aim to to put the resident and their needs at the center of the service. The staff team strive for excellence on a daily basis to ensure that the resident enjoys the highest possible level of care.


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Review from Nicola F (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Royal Star & Garter - Solihull since the beginning of June 2023. After a few initial problems, I think that she has become a little more settled and the carers have gotten used to her and her ways. Many of the carers are amazing and have loads of patience with the residents. There
are however some days when agency staff are in and to be honest, are not as engaged with the residents as the regular staff.
Some days there is live music which is great and my mother loves this. Other times residents are taken out for a ride on the mini bus which again is a lovely thing for them to do.
My only criticism would be about the decor and furnishings in Roundel. It probably could do with updating and reconfiguring to allow more comfortable seats for the residents. Some appear to spend a lot of time sitting on hard dining chairs and others on individual chairs around the room on their own.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thanks for your feedback. We try to minimise the use of Agency staff but it is sometimes necessary in order to cover staff absences. We are increasing our bank staff so that we can have a regular pool of trusted familiar faces to help provide cover and reduce future requirements for agency use. Our Roundel house was independently assessed by a specialist care and dementia consultancy in August and it achieved their highest rating, with no specific concerns flagged about the environment. We manage a regular programme of cleaning and maintaining our furniture to ensure this is of a high standard and this may have contributed to a brief shortage of chairs at the time of your feedback. We would like to point out that this is unusual as there is normally plenty of comfortable seating in other parts of Roundel house.


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Review from Chris B (Son of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently experienced a two week respite stay in Linley wing Royal Star & Garter - Solihull. Before she came she was very nervous as she had not previously experienced life in a care home and is very keen to stay in her own home. Although two weeks is a short stay in the context of getting
fully involved in all the many and varied activities which are provided, she was enthusiastic about her stay and said that she would be happy to come back for a two week 'holiday' in the future. Importantly, it has taken the fear away from my mother about life at the Royal Star & Garter - Solihull. From my perspective, I am very happy with the way that Mum has been treated and cared for by everyone she has met who all played their part in making her feel at home. Every effort was made to try to meet my mother's quite exacting requirements. Thank you very much for your patience and care.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

I am delighted that your mother has had such a positive respite stay at the Home. I am pleased that she felt at home and that all of your mother's requirements were met.


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Review from Jane W (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think the care provided is excellent, the majority of the permanent carers (especially the lead carers) are fantastic, they treat Mum well, making sure she is treated with respect and are always warm and welcoming when I visit. The nursing care is also really good although sometimes I do feel
that we have to push a little on Mum's behalf, however, she is treated exceptionally well.
There are a significant number of activities within the home, the majority of which Mum really enjoys, only comment might be to try and include Mum in more activities outside of the home but do understand this is subject to the number of carers on duty.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you very much for your positive comments surrounding the care that is provided for your mum. Your comments in relation to Mum attending outside activities are noted and I will communicate this with the Wellness team.


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Review from A I (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Star & Garter in May 2022. It was difficult as she did not want to leave her home, Mum has dementia. The staff have worked very hard to help Mum to settle. Mum still has difficult times, but the staff are very supportive and caring.

Reply from Jamie Stubbs, Home Manager - Solihull at Royal Star & Garter - Solihull

Thank you very much for leaving your lovely comments in relation to the care and support that your mum is receiving. It is a pleasure and honor to be able to look after your mum within this home. The staff will continue to support Mum with her needs to ensure that Mum becomes more settled in the environment that she now calls home.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Royal Star & Garter - Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Royal Star & Garter - Solihull is calculated as follows: ( (174 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 215 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Star & Garter - Solihull is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Katie

Katie McCauley

Job Title: Home Manager

Joined: 2024

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.


I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.


Frequently Asked Questions about Royal Star & Garter - Solihull

What types of Care is Royal Star & Garter - Solihull registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Royal Star & Garter - Solihull provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Royal Star & Garter - Solihull have?

There are 60 Single Rooms.

What are the Facilities & Services at Royal Star & Garter - Solihull?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Star & Garter - Solihull to the centre of Solihull?

1.0 mile(s) as the crow flies, distance by road may be significantly further.