Royal Star & Garter - Solihull

Tudor Coppice, Solihull B91 3DE
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9.8 60 Reviews
  • Royal Star & Garter - Solihull, Solihull
Royal Star & Garter - Solihull offers a warm welcome to residents and families. The home is rated ‘outstanding’ by Care Quality Commission and staff provide specialist dementia and nursing care tailored to the needs and wishes of each individual.

Every aspect of the home has been designed with residents’ well-being in mind, including a dedicated activities room.

The care team work hard to ensure that life for residents is comfortable, stimulating and fulfilling.

The staff support residents to live a full and enjoyable life. The award-winning home is well designed and informal, with spacious lounges where residents can enjoy activities or find a cosy nook to read or chat with visitors.

Residents can visit the hair salon or join friends in the café-bar for a drink. Each resident has a large, en-suite bed-sitting room for enjoying time alone or with family.

The Solihull home is also equipped with a sophisticated and discreet nurse call system in all areas, individually programmed underfloor heating, and in-house laundry.

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Care Provided by Royal Star & Garter - Solihull

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie McCauley (Home Manager)
  • Admission Criteria
    • Ex-Service Men or Women & Partners
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Royal Star & Garter - Solihull

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,815 – £1,815
    • Self-Funded Nursing Dementia Care £2,020 – £2,020
    • RESPITE Self-Funded Nursing Care £1,815 – £1,815
    • RESPITE Self-Funded Nursing Dementia Care £2,020 – £2,020
  • (these prices are only a guideline, please contact Royal Star & Garter - Solihull to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available at the Home, however pay and display car parks nearby that can be used.


Royal Star & Garter - Solihull Reviews (60)

Total of 60, showing 41-60
9.8

Royal Star & Garter - Solihull has a Review Score of 9.8 (9.786) out of 10, based on 18 reviews in the last 2 years. Over all time Royal Star & Garter - Solihull has 60 reviews.

Overall Experience

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Date Published

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Review from Elaine F (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at The Royal Star & Garter Home is second to none. All staff are extremely friendly and make my relative feel part of a family.


The residents are treated like individuals and their personalities and needs are all met.


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Review from A C (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of the care my mother has received in the past 3 years has been exemplary. The carers on her wing are friendly, respectful, cheerful, polite and provide all the care she needs efficiently and well. The physiotherapy has been extremely beneficial.

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Review from Graham J (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Total nursing and service care for my father is exceptional and without a doubt has extended his life. He has bonded well with many of the volunteers and staff who enjoy his company as much as he does theirs. They engage well with him and he responds accordingly.

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Review from Jane T (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a home in every sense. The residents are treated with the utmost respect. Everyone from the cleaning staff to the senior nurses is forever cheerful and welcoming. The other day a resident was sitting on his own and at least 3 members of staff who could have walked by stopped and spoke to
him. My mother is in the best place.

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Review from Jill L (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (who is the oldest resident at the home) came to Star and Garter when she was '95'. The family were delighted with the choice of home for her and she settled very well. The care is exemplary, the staff very thoughtful in their caring and every aspect of her life there is commendable. She's
now '101'!!

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Review from Vivien F (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management and really excellent and I know that my mother has the best of care. The activity programme and trips out all make a huge difference and a great help.

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Review from Jenny F (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Star & Garter Home provide friendly, compassionate and efficient all-round care.
The environment is a happy one. Fun and games for those that want that. Privacy and quiet for those that wish.
Nursing care is second to none.

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Review from Pam W (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very caring, safe and kind environment and my mother is well settled and comfortable there. The standard of care is exceptional. I cannot speak highly enough of the staff.

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Review from Sue A (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot imagine a safer, more caring and happy environment for my mother after a prolonged hospital stay prevented her returning to her own home. Beyond the first class medical and dietary provision, together with excellent and extremely well-maintained facilities, the wellbeing of the residents is
clearly foremost in the minds of all staff - in whichever part of the home they are working. Within her wing, Mum is directly looked after by a consistent team of care assistants and other staff who have got to know her well. They are always cheerful, kind and understanding and always go the extra mile to keep her contented. After a visit, I leave feeling she is in the best of hands.

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Review from Caroline L (Daughter of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the consistently good overall standard of care my mother has received over the last 4 years. Minor issues do not detract from this.

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Review from Sarah S (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming to Royal Star and Garter Mum had spent 3 months in hospital and 4 months in a residential home. When Mum arrived at the Royal Star and Garter is was the first time our family could relax and not worry about her. We know all her needs are met and with genuine care and concern and that she
is safe. All the activities and fun created in the home is outstanding and the care to detail and getting the residents involved is overwhelming.

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Review from Patricia F (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to my husband is above and beyond anything we have previously experienced. They care, not only for the resident but also for the families.

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Review from Richard D (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Star & Garter Home is a caring and dignified care home.
Lovely staff in a delightful environment.

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Review from S S (Resident) assisted by family/friend published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the second I have lived in and by far the best. The home is open to military personnel and their spouses so there is good community spirit.
We have regular outings in the wheelchair, accessible charity owned bus. My favourites being shopping trips, meals out and theatre trips which sometimes
my family accompany me on. We have monthly residents meetings to air our views to the team and get the lowdown on upcoming events. Our rooms are comfortable with hoist track from the bedroom to bathroom and staff always knock before entering. The carers get to know us and our interests. I love chatting to them and during crosswords. They are like my extended family.

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Review from J D (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were extremely welcoming of Mum and ourselves. Both day and night staff were skilful and kind to a very high degree.
Nursing staff were particularly thoughtful regarding Mum's individual needs and maintained a happy and positive atmosphere.
The standard of the living environment inside and outside
was extremely high.
We are very grateful and cannot speak highly enough of the care that was extended to both Mum and ourselves as a family.

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Review from Annette C (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at many homes until I found The Royal Star & Garter Home. It is by far better than any others I looked at.
From the facilities, activities to the amazing staff - The Royal Star & Garter exceeded our expectations.
My father has been there 18 months mow and is extremely well cared for.
The
staff are wonderful and so kind and caring.
My father moved to the dementia wing a few months ago as his dementia progressed.
It is comforting knowing he didn't have to move homes and that the dementia team are so well trained.

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Review from Donald K (Husband of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very difficult to compare The Royal Star & Garter with other homes as it is so obviously outstanding - this is obviously so in the dementia wing, where my wife has been a resident for six years.
My daughter and I are so glad that we were able to obtain a place for her, taking into account my
military service.
It is such a relief to know that she is so well looked after when I became unable to cope by myself.

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Review from Kevin R (Son-in-law of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in this home in 2013 and my mother in law is currently here.
This home is so different to any care home I have ever been in, the residents are treated with such respect, love and dignity by very dedicated people.
The residents are really well looked after and seem very happy, which
is so important. The home is extremely clean and well maintained and they provide stimulating Dementia care in the specialist Dementia unit which has won them an award.

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Review from Norman W (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes in the West Midlands area and in every aspect, this home far exceeds everything that any other care home could differ. My wife has been a resident here over three years, both my family and friends all state how fortunate we are for her to be in such an excellent home.

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Review from R C (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband living with advanced vascular dementia has been resident at The Royal Star & Garter Home for over two and a half years. Throughout that time he has been professionally cared for with great insight, understanding, warmth and humour. His emotional well being and contentment have always been
the top priority of his care plan, although of course his physical needs have also been carefully addressed. Family and other visitors have always been welcomed so we and staff all work together as an extended family team.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Royal Star & Garter - Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Royal Star & Garter - Solihull is calculated as follows: ( (174 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 215 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Star & Garter - Solihull is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Katie

Katie McCauley

Job Title: Home Manager

Joined: 2024

I qualified as an adult nurse in 2013 and specialised in Cardiology and High Dependency care at Solihull Hospital. I then went on to manage a local care home for three years before I had the pleasure of joining Star & Garter – Solihull, in June 2024.


I am extremely passionate about leading the team to provide gold-standard care for our residents, enabling them to provide person-centred, individualised care. I have a special interest in diversity and inclusion and keep up to date with the most recent research to support both the residents and staff. I have an excellent relationship with the local community, including adult health and social care, churches and schools to widen the access to and delivery of multiple well-being activities for the Home.