Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 85 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.

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Care Provided by Ardenlea Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ardenlea Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ardenlea Grove Care Home Reviews (85)

Total of 85, showing 1-20
9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Ardenlea Grove Care Home has 85 reviews.

Overall Experience

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Review from Terence J (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has thrived since he has been in the care home. He has been well looked after by the staff working in the home and has settled well into his new environment. It's a very friendly and welcoming care home.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.


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Review from Vicky M (Granddaughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been in Ardenlea Grove Care Home for 4 weeks and loves being around people, always getting involved in the range of activities daily and as a family, seen glimpses of the man who was cheeky and always dancing! The staff and facilities are amazing and so friendly.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words like "amazing" and "friendly" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Lee L (Son of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Ardenlea Grove since October and is extremely comfortable, the staff are amazing with her and all other residents. Very friendly, warm and welcoming on each arrival. Helpful with all aspects of Mom's care plan and available to help with any questions you may have whilst your loved one
is here. Couldn't of wished for better care for my Mom.

Reply from Rosie Smith, Customer Advisor at Ardenlea Grove Care Home

Hello and thank you for leaving such a lovely review! We are thrilled to hear that the staff are so great with Mum and that she has comfortably settled in. We hope she continues to enjoy her stay with us!


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Review from Pamela B (Wife of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have always been very pleased at the care and compassion the staff have given to my husband and seem genuine in their support for all the family. Although my husband is now unable to speak, he can convey his feelings and would have made it known if he was unhappy with any aspect of his care.

Reply from Maria Ricketts, Customer Care Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words like "compassion" and "genuine" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from C C (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided in Ardenlea Grove Care Home for nearly two years. Mother has always been very happy and has been looked after exceptionally well. The staff and medical staff are always carrying out their job 100% and I'm happy with their care. I would like to mention especially one of the nurses
who really cares for the residents and one of the carers who is also a caring and sympathetic person I would wish to look after my mother.

Reply from Rosie Smith, Customer Advisor at Ardenlea Grove Care Home

Hello and thank you for taking the time to leave Ardenlea Grove Care Home such a lovely review. We are thrilled to hear that your mother is enjoying her stay within the home and that she has always been happy and "looked after extremely well". We will of course pass on your kind comments to the home. Best wishes!


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Review from R K (Granddaughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here just under one year and it is lovely to see how the staff know her and have built a rapport with her. She is well cared for and looked after. One carer has been incredible and shows high levels of care towards my nan and has truly taken the time to get to know her. The room could
be kept slightly cleaner/tidier.

Reply from Rosie Smith, Customer Advisor at Ardenlea Grove Care Home

Hello and thank you for taking the time to leave the staff at Ardenlea Grove Care Home such a lovely review. It is wonderful to hear that your Nan is so well cared for within the home. We will of course pass on your comments to the home. Best wishes!


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Review from Wendy B (Friend of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my neighbour for nearly three years in the care home. The care home is spotlessly clean, lovely en-suite room. When my neighbour first came to the care home she was very poorly but after a while, she has improved. The staff are friendly and professional, it does not feel like a
care home at times.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave us your lovely review. We are so pleased to hear that you are impressed with the clean environment, bedroom facilities and the care provided at Ardenlea Grove Care Home. It is wonderful to hear that your Friend has improved whilst staying with us at Ardenlea Grove. Hopefully, you will go away from this feeling like your Friend received the best possible care.


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Review from G J (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is in need of a refurbishment, the furniture is fine and the rooms need to be made a little bit more homely. The staff are lovely, very caring and patient but feel there should be more to deal with the amount of residents. I also believe that the doctor should inform any visiting relatives
of what health info they may need. There also need more car parking.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words like "lovely, very caring and patient" being used to describe our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from N B (Daughter-in-law of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been in Ardenlea Grove Care Home for approximately 8 weeks in total. Her care has been extremely good and we are notified as a family of any important changes to her health and welfare. She is treated with dignity and is continually monitored for any health problems. She is now bedridden
which isn't easy but everything possible is carried out to make her comfortable. Her room is bright and has her own bathroom, TV, large window, and armchair. She eats very little but drinks are always available plus nutritious drinks and yoghurt. There are organised activities for those able to participate. Visiting is from 10 am. We feel confident that mum is being well looked after which is the most important thing.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are glad to hear that your Mum-In-Law is comfortable at Ardenlea Grove Care Home. It is lovely to hear that you can feel at ease with your loved one in our care and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S J (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with Ardenlea Grove. The staff without exception have been excellent. They have always answered any queries or issues efficiently and listened to our concerns.
The staff are always polite and cheerful and Mom receives excellent care here. She is treated with compassion,
kindness, and respect, from the nursing staff down to the cleaners!
Mom does have some issues with the food which she says is often only lukewarm. Also, the meal times are too condensed together with too long a gap from tea to breakfast the next morning.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. We are pleased to hear that you feel supported by our staff at Ardenlea Grove Care Home and that you can feel at ease with your loved one in our care. It is always wonderful to hear words like "Compassion" and "Respect" being used to describe our care. We will certainly pass your comments, regarding the meals, on to the manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.


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Review from Judith P (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only at Ardenlea Grove for 3 weeks before he passed away but throughout that time he received excellent care from all the staff. He was on end-of-life care and the staff made sure he had everything he needed. They were very supportive to us as a family, answering all our questions and supporting
us through a difficult time.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

We appreciate you taking the time to leave us your review. We are saddened to hear about your loss and we hope Ardenlea Grove did everything possible to support you through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Sue E (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mom receives from the carers is excellent. They know exactly what Mom wants i.e. how she likes her pillows and not to cover her feet.
The carers are genuinely happy and do care about the well-being and happiness of the residents.
The only thing I could say anything negative about is sometimes
the food is cold, although it is usually nice tasting and cooked well.
Also Mom has mentioned when she is washed she is stripped naked. I think 1 half of the body should be covered when the other is being washed.

Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like excellent and genuinely happy being used to describe our staff and overall care. Our resident's health and well-being is an absolute priority so we have discussed your feedback with the homes manager to help them continually improve their services


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Review from F T (Daughter-in-law of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law has been well cared for at Ardenlea for about six years now. Some very happy times have been had with the help of wonderful care staff. Parking can be a problem at times. Not always easy to get into building at weekends. Staff on Sapphire great!

Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We will discuss your feedback with the home's manager to help them continually improve their service.


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Review from J B (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been here a short time but I feel safe leaving her. One member of staff in particular is outstanding and goes above and beyond.

Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your lovely review. We understand the importance of family members feeling comforted by the care and safety we provide residents, so it's lovely to hear you can feel at ease leaving your mum in our care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Louise S (Granddaughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the care and attention our nan receives here. She is happy, cared for and safe. The staff go above and beyond for both of us and her.

Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care Home

We are very happy to hear you can feel at ease with your nan in our care, and we appreciate you taking the time to leave us your comments. We hope to continue providing her with the best possible care.


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Review from Louise B (Niece of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been here for some months and he tells me he is very happy here.
It is a great place to stay and he is very happy here.
The lady at the door is so lovely and friendly and helpful.

Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your kind words. It is always nice to hear words such as "friendly" and "lovely" being used to describe the staff at our home. We hope to continue providing your uncle with the best possible care.


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Review from Val S (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend who became a resident last year after her husband died. I see her every 3/4 weeks and over the months have noticed that slowly she has settled in and seems happy now joining in many of the activities and making friends.
As I am an active 87-year-old but have no family I may need to
become a resident myself at somewhere like this so I find it interesting to see how things are run and I must say I am impressed.

Reply from Grace Langfield, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We are happy to hear that your friend has settled into our care home, it's nice to know she is feeling so comfortable and well cared for that she's been able to come out of her shell, join in on our home's activities and begun to make new friends. We are looking forward to seeing you again, and hope to continue providing your loved one with the best possible care.


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Review from Kevin N (Brother of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful.
The place is very clean.
My brother seems happy.

Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave a review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Andrew H (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were all so impressed with the level of care and dedication that every member of staff provided for our mother throughout her nine months at Ardenlea.
I have never had any previous experience with any care homes but can honestly say the care, commitment and much-needed humour were exactly
what my mother needed.

Reply from Eden Tomlinson, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Ann E (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family has very much appreciated the help Ardenlea Grove Care Home has given us in caring for our seriously ill mother. We have found a high standard of nursing care which we had difficulty accessing in the community, to be readily available ar Ardenlea Grove, thereby ensuring Mum's comfort and
dignity. All staff have been welcoming and continue to help in many different ways, whether with administrative matters, providing quick changes of the menu, helping Mum get more comfortable and even providing an in-room tea tray for the family to use, Mum is a great tea drinker! Staff get to know residents and their needs and it is pleasing that residents are cared for, largely by the same team, and that residents and their families get to know the staff in return. Ardenlea Grove is decorated and furnished to a high standard. Rooms look like those in a comfortable, family home. It is always warm and both the buildings and residents are immaculate. Any problems with the building or equipment are addressed quickly and efficiently by the on-site handyman, a welcome 'extra' we were not expecting.

Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are so pleased to hear that you are impressed with our facilities and beautiful furnishings. We hope Ardenlea Grove Care Home did everything possible to make the transition as easy as possible and we are happy to hear you feel like a part of our Ardenlea Grove family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Ardenlea Grove Care Home is calculated as follows: ( (141 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.


Awards / Recognitions (7)

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Meet the Team (5)

Lisa

Lisa Hughes

Job Title: Home Manager

Joined: 2024

I have previously worked in hospitals all over the UK - across A&E, medical and surgical wards. I started working in care homes during nurse training and loved working in a homely environment where you build relationships as it's like your extended family.


I enjoy working here because of the residents, my team and the ability to make a difference to a family.


I am married with two children. In my spare time, I love watching rugby, going to the gym and being creative. I love the outdoors! Surfing, skiing and climbing are a huge passion for me.


Sanah

Sanah Zahid

Job Title: Clinical Deputy Manager

Joined: 2024

I started working as a care assistant at the age of 18. I qualified in 2020. I have previous experience working in hospitals.


I enjoy working in a care home as you become part of a family - I love caring for people and working in our great team.


I am married with two children. In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!


Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse

Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!


Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper

Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.


John

John Billing

Job Title: Maintenance Operative

Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.


Frequently Asked Questions about Ardenlea Grove Care Home

What types of Care is Ardenlea Grove Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ardenlea Grove Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ardenlea Grove Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Ardenlea Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ardenlea Grove Care Home to the centre of Solihull?

0.6 mile(s) as the crow flies, distance by road may be significantly further.