Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 85 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.

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Care Provided by Ardenlea Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ardenlea Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ardenlea Grove Care Home Reviews (85)

Total of 85, showing 21-40
9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Ardenlea Grove Care Home has 85 reviews.

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Review from D E (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was discharged from hospital to Ardenlea Grove Care Home for end-of-life care. We have visited every day and found the staff to be friendly, kind, caring and compassionate. They are a wonderful team supporting the residents and each other, They have managed any problems my father has encountered
with empathy finding solutions to suit his needs, they haven't adopted a one size fits all approach at all. The care home is always clean and tidy from the reception area through to the communal areas and the bedrooms. We are so pleased with the care our father has received whilst at Ardenlea Grove Care Home and are grateful for the support they are providing at such a difficult time.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Friendly” and “Kind” being used to describe our care and we are pleased to hear the staff find solutions to suit his needs. Thank you for choosing Ardenlea Grove Care Home.


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Review from H M (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother has been ill, the care has been outstanding. The staff have shown so much love and have really gone the extra mile to help Mum and support the family.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like “outstanding” and “going the extra mile” being used to describe our care. We hope Ardenlea Grove Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Willma M (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at this care home for the past 6 months, and I have been so impressed with the care and attention she has received. The staff are friendly, knowledgeable and always willing to help. My mum has been very well looked after and is always happy when I visit. She has been able to enjoy
a number of activities, as well as making new friends and forming relationships with the staff. The care home has made sure that my mother is comfortable and happy throughout her stay and I would highly recommend this care home to anyone looking for a caring and supportive environment. The manager is always available to answer any questions and are very responsive to any concerns or feedback. My mother was very poorly when she first arrived, but now she is looking forward to independent living. I am so grateful to the care home for all they have done for her and I would highly recommend them to anyone.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave us your lovely review. We are so pleased to hear that your mum is well looked after and she is always happy when you visit her. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Angela W (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers and nursing staff were excellent - they deserve a lot more respect from management. They all treated Mum in an excellent way and very professional with all relatives. Overall the home does not provide what it says it does eg pet therapy. It was only with perseverance that I got clean/new flooring
in Mum's room. Walls needed a repaint and overall the whole home needs improvement. Generally did not feel the manager listened.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for leaving your review. We have passed on your feedback to the home's management team to help them continually improve their service.


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Review from Sandra P (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any family member that can no longer look after themselves is very stressful time, and having to put them in care is a very emotional time. Over the past three months, the outstanding home has provided my mother with the utmost care. They have helped us as a family in such worrying times. The care given
is above and beyond, always putting their devotion to the job. I am happy to say that Mom has been treated with love, respect and dignity.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Samantha B (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The NHS discharged my mother without my consent for rehabilitation. My mother has dementia and is bed-bound needing full nursing care. She was left lying in her own excrement, half-dressed, and her food and drinks were left on the side when she requires full assisted eating. The situation was so bad
that my brother physically moved our mother and took her home in his car when really she needed an ambulance. The place was also dirty. At the end of the day, you have to blame the management and nurses for allowing such poor care.
Please, please check this place before anyone in your family is moved by the NHS into this place.

Reply from David Mclean, Customer Service Adviser at Ardenlea Grove Care Home

We are really sorry to hear about your experience with us. We take this feedback seriously and have made relevant teams aware of the items mentioned in your review. If you would like to discuss this further please email feedback@bupa.com.


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Review from Michelle A (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardenlea Grove Care Home is just an amazing place. My Dad was sadly only with them for a short amount of time but he was treated with the utmost care, dignity, love, and laughter. He loved it there and so did we. We cannot fault the care he received. Nothing was ever too much trouble. The people who
work there are people who genuinely care not just carers. Cannot speak highly enough of this wonderful place.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for your lovely review. It is so nice to hear the way you describe our staff and the care they provide. Thank you for your recommendation.


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Review from Malcolm H (Son of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom came to Ardenlea nursing home, of her own choice having struggled with underlying mobility and health issues. She was looked after with kindness and humour, by a number of care workers some of whom became mom's favourites. Following brief spells in hospital while in care, she returned to Ardenlea
recently for end-of-life care as her cancer advanced. I have full praise for those staff who gave that little extra to mom, right up until her recent passing. Myself and mom were treated in a warm and compassionate way, as a very frequent visitor, it was a pleasure to experience the supportive environment. The rooms are light and cheery, I would recommend it to anyone in need able to fund their excellent place to be a resident.

Reply from Rebecca Kellegher, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about the loss of your Mom but hopefully, you will go away from this feeling like she received the best possible care.


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Review from N A (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred to Ardenlea Grove to recover from a hip operation following a fall at home. Unfortunately, her Dementia deteriorated meaning Mum needed 24/7 care which she got from the very patient and caring staff and management throughout her stay, despite the restrictions due to covid. Our thanks
to everyone at Ardenlea Grove for all their efforts.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for your kind words. We appreciate you taking the time to leave us your comments.


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Review from Diane L (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was discharged to Ardenlea Grove for end-of-life care. The level of care he received allowed me to spend the last few months of his life as his daughter again, rather than his carer. Their Covid arrangements are excellent and align to the quality of care they provide. Dad was always kept clean
and comfortable and the meals were varied and freshly cooked. They treated both dad and myself like friends/family. The staff are always there for you, they greet you with a friendly smile, they kept me informed at all times and when the time came for dad's passing, I was able to be there by his side with staff nearby to comfort me. The staff had got to know my dad during his short stay there and were also saddened by his passing. I will never forget the kindness shown by the staff.

Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Grove Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. It is nice to hear that you felt at ease with dad in our care and happy with the care provided to him. Thank you for trusting us to care for your dad.


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Review from Belinda W (Friend of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a former nurse and carer, I have visited many care homes over the years. I consider Ardenlea Grove to be the best and I myself would be happy to reside there. The staff are always helpful and the way they have rehabilitated my friend over the past 2 and a half years has been exemplary.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for taking the time to leave us your lovely review. We are so happy to hear that you feel our care is exemplary.


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Review from Helen R (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ardenlea Grove is a helpful place, it caters for all types of ills. Staff are caring, efficient, and firm. Helping to get up and hand out pills.
The meals were varied, delicious, nutritious. All served with a welcoming smile. The rooms were clean, spacious, well-planned. Essential if staying a while.
Most
folk are grateful for Ardenlea's care. Running on well-oiled wheels. The rehab care worked out just fine. Back home now to continue to heal.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for your lovely review. We are glad to have been able to help you get better enough to go back home and we wish you all the best for your continued recovery.


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Review from Susan W (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The receptionist and nursing staff are excellent, very friendly, professional, willing to help especially in these (covid 19) times. The bathroom in my mother's room smells and I told the nurse and he took care of that. The carpets on Sapphire floor look like they should be replaced. WiFi should be
offered to relatives while here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

We appreciate you taking the time to leave us your comments, will certainly pass the information about the carpets on to the home manager to look into. We are glad to hear that you have found the staff to be excellent, friendly and helpful. Please let us know if there is anything further we can do to make your mother as comfortable as possible in our care.


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Review from Julie C (Daughter-in-law of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ardenlea Grove Care Home go out of their way to help their residents and family.
The manager is so happy to help and assist you where she can, the receptionist always has a smile for you and a friendly word. The care staff are both diligent and extremely caring, ensuring that your person
is always well looked after. Nobody ever minds if you want a chat to see how things are going and will always keep you well informed. I believe that Ardenlea Grove Care Home has a happy well-led team of staff who all work together with the goal of ensuring that every resident is happy, safe, comfortable and well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for your kind words. We are so glad to hear that you always get a friendly welcome by all of our staff and that you feel that the carers are diligent and caring with your loved one. Thank you again for your recommendation.


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Review from S R (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving is excellent and even though she is in the last stages of her life she smiled for the first time in ages and this is due to the exemplary care she is getting.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We are so happy that your Mum is now smiling again. Please let us know if there is anything we can do for you in this difficult time.


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Review from J M (Friend of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely kind, helpful, and professional. Dedicated to their work to provide good service, dignity, and support. One staff member, in particular, is extremely helpful, supportive, and kind.

Reply from Amanda Barnes, Customer Service Adviser at Ardenlea Grove Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words like 'Professional' and 'Dedicated' to describe our staff. Please let us know if there is anything else we can do to make your friend's stay as comfortable as possible.


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Review from Angela Y (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's stay at Ardenlea Grove was in short stay for only 4 weeks before she passed away, but we were all made to feel welcome as part of a family with all the staff from the reception to the nursing and caring staff. The dedication of all the staff is commendable and always shown a generosity od compassion
and care especially at the time when mum passed away.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We are glad to hear that even in such a short time you felt welcomed into the family at Ardenlea Grove. Hopefully, you can go away from this knowing that your Mum received the best possible care and compassion at the end of her life.


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Review from Robert A (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was virtually impossible to decide which nursing home for our wonderful Mom. We decided on Ardenlea Grove because of the 'feel' and 'pride' exuded from the manager and staff. We were not wrong. Our mother has now settled in and been a resident for some 8 weeks. She is well looked after and the staff
are always there for her. We now can settle as a family, that our fantastic Mom is being treated with dignity and care. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We hope Ardenlea Grove did everything they could to make the transition as easy as possible for you. We hope to continue providing your Mum with the best possible care.


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Review from Sarah S (Granddaughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan was cared for so well. The management and staff work so hard and nothing was too much trouble. Nan came for a short stay and spoke highly of the care and attention she received. We were worried about Nan being in a home but we were completely reassured.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for your kind words. We are glad she felt well cared for while she was with us, thank you for choosing Bupa for her care.


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Review from Katherine W (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ardenlea Grove for just over three years. The purpose of this review is to comment on how the staff have dealt with the pandemic. A massive thank you to the staff and management who have had to adapt to this fluid situation and keep residents safe and comfortable during the most
worrying of times. Communication from management has been very good, keeping relatives informed of current visiting rules, and using technology to maintain communication between relatives and residents in a safe way.

Reply from penelope kudelnitzky, Customer Service Adviser at Ardenlea Grove Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. We have tried to keep families up to date with the progress of their loved ones and used whatever technology that has been available which hopefully has given you peace of mind. Your praise for our staff will be passed on to the home manager.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Ardenlea Grove Care Home is calculated as follows: ( (141 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Lisa

Lisa Hughes

Job Title: Home Manager

Joined: 2024

I have previously worked in hospitals all over the UK - across A&E, medical and surgical wards. I started working in care homes during nurse training and loved working in a homely environment where you build relationships as it's like your extended family.


I enjoy working here because of the residents, my team and the ability to make a difference to a family.


I am married with two children. In my spare time, I love watching rugby, going to the gym and being creative. I love the outdoors! Surfing, skiing and climbing are a huge passion for me.


Sanah

Sanah Zahid

Job Title: Clinical Deputy Manager

Joined: 2024

I started working as a care assistant at the age of 18. I qualified in 2020. I have previous experience working in hospitals.


I enjoy working in a care home as you become part of a family - I love caring for people and working in our great team.


I am married with two children. In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!


Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse

Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!


Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper

Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.


John

John Billing

Job Title: Maintenance Operative

Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.