Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 85 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.

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Care Provided by Ardenlea Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ardenlea Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ardenlea Grove Care Home Reviews (85)

Total of 85, showing 41-60
9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Ardenlea Grove Care Home has 85 reviews.

Overall Experience

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  • 30
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Date Published

85
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Review from L C (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our now 97-year-old mom has been at Ardenlea Grove for two years. Again, high praise for the staff on Emerald floor for their continuing kindness and care given to our mom. When phoning for updates, staff are happy and reassuring with all information regarding her well being. Thank you to all the team
on Emerald and management for all your hard work, especially during these unprecedented times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you for taking the time to leave us a review. It is always nice to hear from family members feeling like their loved one is cared for and well looked after.


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Review from Ian E (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, 94, was in Ardenlea Grove for 5 weeks. She had to be stretchered in on admission and was very weak. When she left she was fully dressed, in day clothes and in a wheelchair but with some mobility. Within a few days she was back to her old self - and continued to gain strength the longer she
stayed. She enjoyed the home-cooked food very much - it was cooked from scratch every day. Myself and the rest of her family appreciated the responsiveness of staff. There were a few issues that were resolved quickly and efficiently. I found staff friendly, helpful and caring.
There were certain times of day when they were unavoidably busy - these are extraordinary times and therefore this was understandable. At her own very definite wish she wished to return to her sheltered accommodation - this time with live-in care. The family would have been happy should she have decided to stay. We would definitely choose this care home again if necessary. Thanks to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

We are so happy to hear about Mums recovery after the care she received at Ardenlea Grove. Please let us know if we can help again in the future.


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Review from Deborah M (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted just before Christmas after an admission to hospital after breaking her hip. She was anxious and upset at times. She needed a lot of reassurance. The staff at Ardenlea Grove were understanding, compassionate and caring. They took their time to get to know Mum and I am sure this
aided her recovery. She had a private room with an en-suite bathroom which was important to a lady who values her privacy. We, as a family were reassured that our mum was in good hands during this very worrying time.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

We really appreciate you taking the time to leave us some feedback, thank you for your lovely review. We are so pleased to hear that you felt at ease with your mother in our care.


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Review from P B (Wife of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all helpful and nothing is too much trouble for them. I have no worries about my husband and I know he is being well looked after and cared for.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ardenlea Grove Care Home

Thank you so much for your really lovely comments. We are so pleased that you can feel at ease with your husband in our care. Please let us know if there is anything more we can do for you and your family.


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Review from J P (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care at Ardenlea Grove Care Home. She loves the activities each day and day to day care is top standard. The carers are so competent, professional and caring and my mum is very content at Ardenlea. Thank you to all the staff.

Reply from Customer Adviser at Ardenlea Grove Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Yvonne P (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In February, the day before my mother's 100th Birthday, my mother moved into Ardenlea Grove Care Home, where she died 3 months later.
I wish to express a massive thank you to all the staff and nurses on the Emerald Floor for the excellent care and affection that showered my mother during her stay.
The carers, of which 3 were young men showed such compassion, not just to my mother, but to other residents with dementia. Sincere thanks again.

Reply from Emily Wilson, Customer Services Adviser at Ardenlea Grove Care Home

We really appreciate you taking the time to leave us such lovely comments. It is so nice to receive praise, and we thank you for sharing your feedback with us. We will certainly pass your kind comments on to the manager.


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Review from Susan G (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Ardenlea Grove enough for the way that they have cared for my dad during this pandemic. We have managed to see dad twice through the window and two of the staff have pushed his bed to the window so that we can see him. He looks immaculate, his room is clean and fresh. How
the staff have kept this level of hygiene up is a credit to them. When Mum phones for an update they are happy and reassuring and have put my mum's mind at ease. I really cannot thank them enough - they are a fantastic bunch of people and they have all worked together for a long time now - you're doing wonders all of you. Thank you for looking after my dad so well!

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Sara (Great-Niece of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one my aunt had outstanding care. The room was beautiful with a lovely garden view. It was always clean. Most of all the staff were so caring and dedicated. Thank you to the team and management at Ardenlea Grove. I would highly recommend for anyone looking for a care home.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We always appreciate feedback from family members and friends. Thank you for the kind comments.


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Review from Robert R (Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, staff are very caring and friendly. Highly professional staff and work together as an excellent team. Food and accommodation are very good. The floor I was on was Sapphire Suite.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave such a lovely review, we are very glad to hear you are happy with the quality of our care.


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Review from J M (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was due to go to Ardenlea 2 weeks ago. My visit to them was excellent as I was doing it as an emergency as the hospital were discharging Mum. The staff could not have been more helpful when I told them that Mum had died. I wish my mum could have spent her last two weeks there.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We are very sorry about your loss, thank you for the kind words.


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Review from Alan W (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant time; with consistent care and attention from most caring staff.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for the kind comments, we really appreciate it.


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Review from L B (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was looked after very well. The only criticism I have is that more often than not the food was lukewarm. This may be because mom preferred to eat late and I appreciate it is difficult to manage. My only other observation is that rooms should have telephones as my mother cannot use a mobile
phone!

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We really appreciate your feedback. We will discuss it with the home’s manager to help us continually improve our service.


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Review from Caroline P (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Daughter of 66yr old Lady placed in the care home for respite care and physio to get well enough to go home. She spent two nights in the care and her mobility was improving when the agency nurse took it upon herself to call 999 and dispose of my mother to hospital citing deterioration (not true). Total
disregard for the patient's mental health and to up and move her at 5 pm alone to then have her wait in hospital corridors. In my opinion, they have a lack of care for their patients in most need. Their decision-making process does not involve discussing with the family the best options for the patient.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.


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Review from Tracey W (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely poor care to 93-year-old end of life resident.
Countless errors in nursing care. Ambulance services called several times due to lack of care by nursing staff.
No water in the room for long periods of time.
Resident had two falls with no report done or safety measures put in place.
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appalling.
Staff rude and unsympathetic to end of life resident.
Disgusting.
Do not put your loved one in this place, you will regret it.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from Susan G (Daughter of Resident) published on 24 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Ardenlea now for four years now. The staff there are so lovely and it has a warm cosy feel. My dad has advanced dementia and is now in bed 24/7. Whenever I walk into his room, it always smells clean and fresh and Dad always looks well kept. Big thanks to the staff - you care about
my dad and I thank you. It has been nice over the years observing the other residents and sad too when they pass. All the staff are nothing but respectful and I often have a giggle to myself when I see one of them sat down painting a residents fingernails - well done - I wouldn't/couldn't have wanted better for my dad.

Reply from Catherine Smith, Senior Marketing & Development Manager at Ardenlea Grove Care Home

Thank you for your lovely review. I am so pleased to hear how happy you are with your Dad's home. I will pass on your comments to all the staff. Best wishes


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Review from Diane B (Wife of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found Ardenlea Grove Care Home for my husband. He is well looked after by all the staff who are kind, caring and respectful of individuals needs. The home is well run, clean and tidy and the day room is bright and cheerful. I know my husband is well cared for. He is quite poorly at the
moment but I know he is in safe hands.

Reply from Greta Narbutaityte, Customer Advisor at Ardenlea Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care.


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Review from Eileen P (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treat my father with respect and are all very friendly. His dignity is ensured at all times. I couldn't have hoped for a better care home experience. Excellent food.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We appreciate your kind words. Thank you for trusting us with your father's care.


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Review from R P (Husband of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

General care is good. Not impressed by management - too little continuity.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from B B (Niece of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The regular staff team on Sapphire are kind and helpful, however, their approach to care changes noticeably when understaffed and overworked. They have supported my aunt with improving her health and confidence in mobility, however, socially I feel the residents would value less time spent in the room
and more activities that are engaging and graded better for ability and awareness. Meals are almost the same every week, more variety needed.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Diane T (Friend of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second friend who has been in Ardenlea Grove and both have been happy here and well looked after by the staff.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

We really appreciate the kind words, thank you for your review.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Ardenlea Grove Care Home is calculated as follows: ( (141 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Lisa

Lisa Hughes

Job Title: Home Manager

Joined: 2024

I have previously worked in hospitals all over the UK - across A&E, medical and surgical wards. I started working in care homes during nurse training and loved working in a homely environment where you build relationships as it's like your extended family.


I enjoy working here because of the residents, my team and the ability to make a difference to a family.


I am married with two children. In my spare time, I love watching rugby, going to the gym and being creative. I love the outdoors! Surfing, skiing and climbing are a huge passion for me.


Sanah

Sanah Zahid

Job Title: Clinical Deputy Manager

Joined: 2024

I started working as a care assistant at the age of 18. I qualified in 2020. I have previous experience working in hospitals.


I enjoy working in a care home as you become part of a family - I love caring for people and working in our great team.


I am married with two children. In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!


Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse

Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!


Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper

Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.


John

John Billing

Job Title: Maintenance Operative

Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.