Ardenlea Grove Care Home

19/21 Lode Lane, Solihull B91 2AB
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9.5 85 Reviews
  • Ardenlea Grove Care Home, Solihull
Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care, whether that's for long or short stays or for respite.

The attractive purpose-built home is set over three floors and offers well-equipped facilities and accommodation. Rooms offer ensuite bathrooms and 24-hour call systems and most have views of the landscaped gardens.

Residents can choose to eat in the welcoming dining room or in the privacy of their own rooms, enjoying meals that are freshly prepared to suit individual tastes and diets. Snacks and drinks are available throughout the day and include sandwiches, drinks and fruit.

Residents can enjoy varied activities and events programme as well as regular trips and outings. Residents can also benefit from an onsite salon along with additional therapies and services.

The home boasts a pub within the Emerald Uni, aptly named the 'Emerald Inn' that care home staff tirelessly built. With its authentic look and feel it's a great place for residents to come together and enjoy a drink, play some games and even listen to music on the jukebox.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Ardenlea Grove Care Home'.

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Care Provided by Ardenlea Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ardenlea Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ardenlea Grove Care Home Reviews (85)

Total of 85, showing 61-80
9.5

Ardenlea Grove Care Home has a Review Score of 9.5 (9.506) out of 10, based on 22 reviews in the last 2 years. Over all time Ardenlea Grove Care Home has 85 reviews.

Overall Experience

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Date Published

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Review from Linda W (Daughter of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are engaging and caring. Understanding my mom's medical needs and making her comfortable and safe. I can't thank the staff enough.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.


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Review from P J (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum arrived, she was a shell of her former self. All of this changed within a few days. Her confidence and overall well-being returned and it was a joy to see the mum we all knew come back to us. Mum went home after rehabilitation but to the day she passed away, on the 19th September 2019, she
never forgot (and neither did we) the brilliant treatment she received. Thank you to everybody.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave such a lovely review. We are very saddened to hear about your mothers passing. Please accept our sincerest condolences and let us know if there is anything we can do to help you through such a difficult time.


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Review from E C (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had a very comfortable stay at Ardenlea Grove. Staff are very friendly and caring with patients and visitors.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you. We are very happy to hear you can feel at ease with mum in our care.


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Review from Marcus S (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only thing letting the side down was cleanliness of utensils.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We will certainly pass your comments on to the manager.


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Review from Rex R (Stepson of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was only here 12 hours before she passed away.
Her care was first class and my aftercare by the staff was also first class.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for your kind words. We are saddened to hear about your loss, we hope we did everything possible to help you and your family through such a difficult time. Hopefully you can go away from this feeling like your stepmother received the best possible care.


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Review from Margaret H (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to Ardenlea on 3 occasions and every time received a warm welcome and cheerful professional care. The food is well prepared and delicious. My mobility is poor and I stay when my family are away. I look forward to my visits.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for your kind words. We are delighted to hear you enjoy staying in our care home. We hope to see you again soon.


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Review from Jacky Y (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care given to our mother in her final weeks. Every member of staff treated Mum with respect and dignity. We can not thank you enough for the support given to our families and to Mum at this very difficult time. Her room was always clean and tidy despite the amount of family in and
out. Mum was clean and comfortable which was a comfort to us.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your mother received the best possible care.


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Review from Elaine W (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Ardenlea Grove Care Home 6 days before he passed away. He received great care. The carers and nurses were more than helpful and very caring towards myself and my family when he passed away. From walking into Ardenlea Grove, until we left, we all experienced a wonderful
sense of caring.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for your kind words. We are saddened to hear about your loss. We hope Ardenlea Grove did everything to help you and your family through such a difficult time.


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Review from V S (Brother of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering my brother had great difficulty in communicating with the staff due to the nature of his illness (motor neurone disease) he was treated with kindness and consideration by the friendly staff.

Reply from Greta Narbutaityte, Customer Adviser at Ardenlea Grove Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from C R (Respite Resident) assisted by family/friend published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very comfortable as soon as I was admitted, after a three-week stay in the hospital. Everyone made a great effort to personalise my care, listening to my preferences regarding food and personal care. Staff were friendly, helpful and caring to me and to my visitors and family. Therapists were
very supportive and encouraging, helping me to regain strength and confidence.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home

Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the personalised care your received and staff being friendly. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Peter S (Nephew of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very happy while she was in the care of Ardenlea Grove Care Home. She was always clean and contented. The staff was helpful, always professional and caring.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home

Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being helpful and caring. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Les W (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff to be very friendly and professional in everything they did for our mother. She was well looked after, kept clean and cared for as we would have done and treated with total dignity.
Our thanks goes to all for their total support.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home

Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you and you mother have had a positive experience with the home and appreciate your comments regarding your mum being treated with total dignity. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from J C (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant!

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home

Thank you for your review of Ardenlea Grove Care Home. We are pleased to hear that you have had a positive experience at the home and will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Susan W (Wife of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor in all aspects. No care package had been arranged for nursing care and no management involvement. Communications between hospital/doctor/wheelchair services/physio were lacking. The bed extension was only resolved after 3 weeks of admittance. My main complaint was of 'manhandling' by one staff
member. Disciplinary action is in process. Food is poor.

Reply from Josephine Gaupholm, Customer Adviser at Ardenlea Grove Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Lynda T (Partner of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been a resident at Ardenlea Grove since May 2016 and during this time he has resided on both Pearl and Emerald floors. We have always found the staff to be extremely good. During the last two months, my partner has deteriorated and the staff have been so caring and attentive to his needs
and mine and deserve recognition for this. Theirs can be a thankless job sometimes but they always remain cheerful and positive.

Reply from Gabriella Mills, Customer Adviser at Ardenlea Grove Care Home

Thank you for your review of Ardenlea Grove, we are pleased to hear that your partner has been well cared for at the home. We appreciate your comments about the staff and will share this with the care home's manager. The Bupa Customer Care Team.


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Review from H C (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom enjoys staying at Ardenlea Grove. The staff on the Sapphire floor are very good - caring, helpful etc. I am a regular visitor to see my mom to check she wants for nothing and is happy. I happened to call in during the "St Patrick's Day celebrations", the lounge decorations were great, there was
a lovely atmosphere and I was also offered to join in and made to feel very welcome. Irish music, hats and a quiz added to the fun. Well done for arranging this and thank you to all the team for what you all do to look after my mother. Keep up the good work and I look forward to attending future events - sounds like a busy calendar is taking place.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mum is enjoying all the different things that are on offer and hope that you may also join in with some more activities.


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Review from C H (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to this care home two years ago and this meant she had to accept her loss of independence as it became sadly clearer she would not go home again, she was in her late sixties. With tenderness and respectful care, my mum came to think of Ardenlea Grove Care Home as her home, she was bedbound
but her life was still fulfilled and she managed to be positive and to look forward. All staff have been professional, caring and friendly. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Richard P (Son of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom moved into Ardenlea Grove in September when she was in need of greater nursing care and was starting to suffer from dementia. From the first day, I contacted Ardenlea Grove, I have continued to be delighted with the manager and the nurses' attention and response.

Reply from Jayne Duck, Customer services administrator at Ardenlea Grove Care Home

Thank you for your review. I hope that your Mum has settled well and that you have peace of mind knowing that she is safe and well cared for.


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Review from Pauline P (Wife of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and kindness my husband received at Ardenlea Grove Care Home was really wonderful and I thank everyone there form the bottom of my heart.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Robert S (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as we are concerned, night and day staff on Sapphire give beyond the care of duty. Hope they get paid accordingly. Personally, I found the services of the care assistant especially useful - helped with dressing etc and the night nurse was extremely helpful in washing me and cutting my fingernails.


Food

is disappointing and often cold but here again, chef may have a limited budget.

Reply from Jayne Duck, Customer Services Administrator at Ardenlea Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Ardenlea Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Ardenlea Grove Care Home is calculated as follows: ( (141 Excellents x 5) + (103 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardenlea Grove Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for permanent and short stay. Contact us for latest vacancies.


Awards / Recognitions (0)

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Meet the Team (5)

Lisa

Lisa Hughes

Job Title: Home Manager

Joined: 2024

I have previously worked in hospitals all over the UK - across A&E, medical and surgical wards. I started working in care homes during nurse training and loved working in a homely environment where you build relationships as it's like your extended family.


I enjoy working here because of the residents, my team and the ability to make a difference to a family.


I am married with two children. In my spare time, I love watching rugby, going to the gym and being creative. I love the outdoors! Surfing, skiing and climbing are a huge passion for me.


Sanah

Sanah Zahid

Job Title: Clinical Deputy Manager

Joined: 2024

I started working as a care assistant at the age of 18. I qualified in 2020. I have previous experience working in hospitals.


I enjoy working in a care home as you become part of a family - I love caring for people and working in our great team.


I am married with two children. In my spare time, I enjoy spending time with my family and like learning new things - I love to be creative!


Skaria

Skaria Kakkamadathil Joseph

Job Title: Registered Nurse

Joined: 2004

I have been a nurse for 25 years and I have been working for Bupa since 2004.


I was born in India where I was working as a nurse before I moved over to the UK. My favourite part about my job is taking care of residents and making them comfortable and happy.


I live locally in Ardenlea Grove with my wife and two teenage children. In my spare time I enjoy spending time with my family, and my hobbies include swimming and sport, especially cricket!


Nutee

Nutee Mitchell-Barnes

Job Title: Senior House Keeper

Joined: 2012

I have been working for Bupa for 6 years. I love my job because it is varied from day to day. I am proud of my team, we all work together to keep our Home looking beautiful and clean.


John

John Billing

Job Title: Maintenance Operative

Joined: 2021

I have worked for Bupa for a number of years, my previous role being Chef Manager. As the Maintenance Operative, l found my role to be a highly dynamic and interesting one. I have new tasks to face every day, and I like that no day is the same. I enjoy the challenges that this position brings and ensuring everything is of the best quality for our residents.