Review from Phil G (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

Mum has been a resident since March 2018, and since her arrival, she has been made very welcome and well cared for. Due to her deafness, she has elected not to get involved socially but from what I have seen the entertainment provided keeps the residents well occupied, happy and stimulated. The management

keeps us well informed and are always willing to help us communicate with Mum. Any issues we have experienced, which has been rare, have been very quickly addressed and resolved. Catering has varied over the two years with changes of chefs, but it is currently at a high standard. We appreciate the provision of the private dining room to have meals with Mum when we can, particularly on special occasions.

Reply from Heather James, General Manager at Blossomfield Grange

Sunrise of Solihull appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your Mother has settled in well.

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Review from Christine R (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience

I find Sunrise care home to be a lovely friendly environment. The staff are very helpful and always seem willing to help you. The place is always lovely and clean and the variety of food and entertainment is good.

Reply from Heather James, General Manager at Blossomfield Grange

Our activities team here at Sunrise of Solihull have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Mark F (Son of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience

We have greatly appreciated the attention and care offered through the whole process of moving my Mother into Sunrise, from viewing rooms and facilities to sorting personal furniture and arranging a care assessment at a long distance. A potentially difficult move has been very smooth and the continuing

care of the staff has led to my Mother settling in very quickly. She is always commenting on how caring everyone is and how good the food is.

Reply from Heather James, General Manager at Blossomfield Grange

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Solihull, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Marilyn F (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

I love this place. Lovely atmosphere and friendly staff. Coffee great. I enjoy my visits to see my friend who loves it here. Nice visits for residents too.

Reply from Heather James, General Manager at Blossomfield Grange

Here at Sunrise of Solihull we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from A P (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

At the time of writing, our Mother has now been a resident at Sunrise for one year. After initially settling in well she did go through a difficult phase after 2 or 3 months wondering and asking when she would be returning to her own home. She has however now settled into a routine and appreciates

that the move, with all the upheaval that it brings, is very much for her benefit. She has struck up a friendship with other residents and enjoys regular trips out on the minibus and now appears settled and enjoying her time at Sunrise.
Without a doubt, this is, in part, due to the staff who are found to be pleasant and helpful and have of course been key to this process, despite difficult periods where a few temporary staff were having to be recruited. It is appreciated that staffing is one of the key areas within this sector and thankfully as well as hopefully moving forward there is now a settled and focused team in place, overall delivering a very high standard of care and compassion.

Reply from Heather James, General Manager at Blossomfield Grange

Sunrise of Solihull appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from Steve C (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

My parents have been residents for just over 2-years. Having been reluctant/anxious about moving they settled easily and have received good quality care/support.

Reply from Heather James, General Manager at Blossomfield Grange

We are thrilled with your positive experience and are so glad your parents have settled in so well to Sunrise of Solihull. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Julie (Daughter-in-law of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

We chose Sunrise on the recommendation of a friend who had moved there a few months earlier, and because it offered the opportunity for our parents to continue to live together in a double suite. The offer of a 30-day respite stay gave plenty of time to reassure everyone that it was the right move,

and the opportunity to bring furniture from home allowed us to personalise their living space and make it homely and familiar. All the staff are very friendly and professional, the admission process ran smoothly and ongoing support as we continue to understand how processes work on a day-to-day basis has been good. Despite our parents having quite different care requirements, the home provides for their needs as individuals, while allowing them to continue to live together as a couple for the foreseeable future.

Reply from Heather James, General Manager at Blossomfield Grange

We are thrilled with your positive experience and are so glad your parents have settled in so well to Sunrise of Solihull. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Helen R (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

The staff are kind and caring and very helpful. There appears to be a good selection of food on offer and a variety of activities that residents can take part in, including trips out in the minibus. Truly this is more like a hotel than a care home.

Reply from Heather James, General Manager at Blossomfield Grange

Our team here at Sunrise of Solihull are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Richard D (Friend of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

My friend has been there just a year, the staff are always very helpful and caring towards her, nothing seems too much trouble.
The facilities are very good and the food selection at mealtimes is first class.

Reply from Heather James, General Manager at Blossomfield Grange

Here at Sunrise of Solihull, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Michele B (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

My dear Mum broke her hip last year and intended to stay in the Sunrise for a few weeks.
She was made to feel like part of the family and enjoyed it so much she decided to make it her new home.
Nothing is too much trouble to all the wonderful carers and staff! I am so relieved my mum is in such

a happy caring place!
I would absolutely recommend this beautiful home!
Thanks so much for all the continued support!

Reply from Heather James, General Manager at Blossomfield Grange

We are thrilled with your positive experience and are so glad your Mum has settled in so well to Sunrise of Solihull. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Y C (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience

Mom has been in Sunrise for almost a year, all the staff have been very kind and helpful in helping Mom settle as she gets very anxious. All the staff make everyone feel welcome. The activities person's not only entertain residents, they also include family, friends etc. Residents all seem happy and

well looked after. Mom always looks clean. Both myself and my brother are happy with Mom's care and feel that she has people around 24hrs that will look after her.

Reply from Heidi Hunt, General Manager at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from T L (Son of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and helpful to residents and family members. Good communication between staff and family members regarding care of the resident. Facilities and food first class. All in all a very positive respite experience. Will definitely use again.

Reply from Heidi Hunt, General Manager at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from K K (Son-in-law of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

The level of care and support constantly provided by the carers goes far beyond expected. They are fantastic. It is often the little things that matter and their proactive caring nature shines through on every visit. They deserve every accolade.

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team

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Review from S L (Daughter-in-law of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

Both my mother and father-in-law are here at Sunrise. Both are cared for very well which give all of the family peace of mind.
The family are always made welcome when visiting, including the young great-grandchildren and the elderly dog who has become a great favourite here. Thank you.

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team

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Review from D M (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience

Visitors are welcomed and made to feel part of the Sunrise family. There is a general feeling of warmth and cheerfulness generated by staff.
As a family living at a distance, we feel Mum's needs are met and appreciate the ongoing kindness since her husband died. Her independence is respected. Even

as someone registered blind, there is plenty for her to do.
We do have a perception care hours are stretched. We don't live in a perfect world, so there will always be minor events which don't go to plan, especially around staff recruitment, but overall Sunrise of Solihull does pretty well.

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team

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Review from Catherine C (Daughter of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience

We were immediately struck by the happy but calm atmosphere in all the units. The care staff work extremely hard and are very alert to resident's needs.
They understand the difficulties faced by people with dementia (and their families) and are kind and supportive. The rooms are airy, spacious and

clean.
Every effort is made to accommodate individual needs. Managers and staff go the extra mile to be helpful even when under pressure.

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Review from Jane W (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been in Sunrise since December, she has flourished as a person. The staff are excellent, very kind, very caring, I cannot fault her care while she has been in Sunrise. I believe they are going to be refurbished next year, which will only benefit the residents more. I am very happy with the

love and care she has received and would highly recommend Sunrise to friends and family.

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team

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Review from Ann G (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

My mom has been here 2 years this June. She likes being here as she meets lots of people. She enjoys the entertainment when they have singers on, normally every week. They have some nice trips out too. Lots of lovely staff here too, very caring place it is.

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team

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Review from P R (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

My experience is very positive. The carers and staff at Sunrise Solihull have been taking care of my mother for 3 years. She is now 89 and has memory loss, but is happy in her home at Sunrise. The rooms are clean, the meals are very high quality and the atmosphere is very warm and generous. I live abroad,

but Sunrise has been good about keeping in touch over email when questions crop up. Mum is very well taken care of and safe. Thank you!

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team

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Review from T K (Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

Pleasant environment. Very happy.

Reply from Marketing, Marketing at Blossomfield Grange

Thank you for taking the time to share your experience of Sunrise of Solihull.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Solihull Team.

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