Swallows Meadow Court

33 Swallows Meadow, Shirley, Solihull B90 4PH
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9.7 61 Reviews
  • Swallows Meadow Court, Solihull
Swallows Meadow Court provides Nursing Care and Residential Care for older people in Solihull and the surrounding area.

Solihull Care Ltd is a 'not for profit' organisation.

The home offers modern accommodation and facilities with residents benefiting from a range of personal space and communal areas to maximise their preference and comfort. Staff are fully trained in the skills required to enable high standards of care in a clean, warm and homely environment.

Swallows Meadow Court offers a regular residents activity programme from individual (one to one) to group sessions, a personal laundry service and a fully equipped hairdressing salon is open for appointments three times per week.

The team endeavours to make the residents stay as comfortable and care free as possible consists of Nursing and Care Staff, Housekeeping, Laundry, Catering and Administration all working to the same objectives - the Residents' Health and Well Being and their relatives, friends or advocates peace of mind.

The service is responsive and in the rare event of any concerns being raised, the team is available to help you sort out any issues.

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Care Provided by Swallows Meadow Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Solihull Care Ltd
  • Person in charge
  • Geraldine Mary Banham (Registered Manager)
  • Admission Criteria
    • No restrictions on admissions the principle is that Swallows Meadow Court can meet the care needs of the resident.
    • Ages 45+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Swallows Meadow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,290 – £1,390
    • Self-Funded Nursing Dementia Care £1,290 – £1,390
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • We are a not for profit organisation and offer competitive fee rates based on your loved one's level of need. Please enquire to discuss.
  • (these prices are only a guideline, please contact Swallows Meadow Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Swallows Meadow operates an open visiting policy allowing people to visit their loved ones or friends whenever it is suitable. People must take into account that the residents care needs and wishes will take precedence.


  • Parking

  • Sufficent parking available.


Swallows Meadow Court Reviews (61)

Total of 61, showing 41-60
9.7

Swallows Meadow Court has a Review Score of 9.7 (9.700) out of 10, based on 32 reviews in the last 2 years. Over all time Swallows Meadow Court has 61 reviews.

Overall Experience

  • 47
  • 9
  • 4
  • 1
  • 0

Date Published

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Review from A B (Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care given at all times. Very good carers.

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Review from Daniel M (Brother of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have EPA. I and him find every member of the staff that works here to be polite, caring and a pleasure to talk to. There are "no" words to express my sincere thank you for all the care that you are giving. Thank you from the bottom of my heart.

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Review from B H (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are some very caring, thoughtful staff, especially in the events team and working days. There are real staffing issues at nighttime and weekends; they are regularly understaffed and can't supply the level of care and support. Covid has made it difficult fo the events team, but events are now opening
up and being enjoyed.

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Review from T W (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very welcome and was made very comfortable. Any concerns were put to rest. Staff could not have done more.

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Review from J H (Wife of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has lived in the home for seven months. During this time, the staff have been kind, caring and understanding. He has advanced dementia and needs care 24/7, as unable to mobilise. On the whole, I have been very happy with the care provided, and if there have been small things to address, these
have been sorted out. My husband is happy, enjoys activities and interaction with the staff. He says the food is good, and he is never hungry!

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Review from Marcus C (Brother of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Swallows Meadow, my brother has been well cared for and looked after by the staff. From the moment you enter the home, it is evident that it is managed and staffed by professionals who go about their duties in a calm and caring way. My brother is treated with respect, kindness and
humour, maintaining his dignity and self-esteem. All members of staff are communicative, open, friendly and willing to offer help when required. The home offers a very safe and hygienically clean space for residents and visitors. I would not hesitate to recommend Swallows Meadow to others - well done!

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Review from M T (Daughter of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Activity girls and carers are so kind and helpful. They have been superstars during lockdown. However, we have been frustrated by the lack of a regular update on the situation in the home and regarding mum's welfare at this stressful time. A regular update on the website generally on the situation in
the home and a simple email once a month to concerned relatives on their loved ones should have been received from the management team.

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Review from Jean H (Sister of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and helpful. My sister always has a lovely smile. I feel when I leave her she is in safe hands and happy when I go home.
Thank you.

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Review from P S (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been in this home on and off over the past 2 years. I am very satisfied with everything they do for Mom. She is made comfy and is given very good support at all times.
If I have any concerns they are dealt with straight away.
Would definitely recommend this home.

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Review from Dave M (Nephew of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt first came here she was a very poorly lady but with care and support she has improved beyond belief.
Staff are wonderful and always happy and interested in the resident.

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Review from Judy A (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Swallows Meadow Court for 14 months. He has been cared for so well. The staff really care about their residents and do all they can to be helpful. I have been so impressed with the standard of nursing. We have a good relationship with the staff after all this time and they are
so friendly and supportive to us, as family, as well as to my father. Thanks to them all.

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Review from Helen F (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Swallows Meadow in October 2019 after a hospital stay and not being able to stay at home on her own. It is lovely to see her so happy and safe. I can't fault the care that she is given, it is done with respect, dignity and kindness. All of the staff here are lovely and always willing
to help in any way they can.

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Review from V W (Friend of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is always treated with care and attention from all staff, from carers to cleaners, plus all staff/residents tested negative to Covid-19. Reception staff/office staff are always welcoming and helpful.

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Review from John D (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am honestly truly thankful to the staff and all involved at Swallows Meadow. My Mother has been treated with kindness, consideration, and compassion during her stay. The facilities and the staff are brilliant.

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Review from Christine L (Daughter of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Found the staff overstretched and people who needed attention didn't receive it in a timely manner. Staff training lacking in dementia. Hydration not given in a timely manner inc help with eating and swallowing. Moving and handling training should be reviewed and medical staff could be more approachable.
I didn't feel happy about my father staying there.

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Review from Sheila C (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Swallows Meadow for the last 6 months of her life. The staff made every effort to ensure that those months were as safe, comfortable and pleasant as possible. I could not have asked for better care for her.
It has been a great comfort to me to know that she was so well cared
for. I would not hesitate to recommend Swallows Meadow to anyone seeking quality care for a relative.

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Review from J S (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only a resident at Swallow Meadow for seven months, she was treated with kindness and respect at all times.


All the staff treated her as family and we couldn't have asked for more.


Reply from Tony Parker, Acting General Manager at Swallows Meadow Court

It is heart-warming to know that the care and compassion shown by our staff is appreciated by residents and their families.
Thank you.


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Review from G M (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for our mum with advanced dementia. The staff are kind, gentle and caring. Mum was always clean and smart. Staff were always on hand to care for mums needs.

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Review from M D (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last month's of his life at Swallow Meadow Court, from day one he felt at home, all the staff where very professional, efficient and friendly nothing was to much trouble. The meals are of a good standard and always served on time. I would highly recommend Swallow Meadow to anybody
looking for high-quality nursing care.

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Review from Joy M (Daughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Swallows Meadow Care home from December 2015 until March 2016. He had Lewy Body Dementia which brings it's own difficulties that are very hard to manage. As a relative to place a loved one into nursing home accommodation is one of the hardest decisions that will need to
be made. My father made his home in Heron House, he loved it there and he enjoyed the company of the residents, loved all of the staff, was happy and content. I visited him every day at different times but often at tea time once I had finished work and was always made welcome, always offered a cup of tea, a sandwich or biscuit. During his time at Swallows Meadow Court my father was always treated with the utmost respect, dignity and kindness that anyone could wish for. My father passed away on the 25th March 2016 surrounded by the people that really did love and care for him. I could not have wished for better and I will be eternally grateful.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Swallows Meadow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Swallows Meadow Court is calculated as follows: ( (274 Excellents x 5) + (49 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 350 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swallows Meadow Court is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Geraldine

Geraldine Banham

Job Title: Registered Manager

Geraldine has been a nurse at Swallows Meadow for over 25 years and has overseen many changes. Now working with her team to implement digital social care records, Geraldine is bringing Swallows Meadow into the 21st century while maintaining the excellent care reputation the home has achieved.