What types of Care is Delves Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Delves Court provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Delves Court have?

There are 60 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Delves Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Delves Court to the centre of Walsall?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Delves Court care home, 2 Walstead Road, Walsall, West Midlands WS5 4NZ

Review from Jonathan R (Power of Attorney of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

My aunt for whom I also have LPA was a resident at Delves Ct for over 18 months. At all times she was cared for with respect and dignity by the Manager and her hard-working team. All issues (including a couple which required trips to hospital) were dealt with promptly and I was quickly informed. The

family were always made welcome and were able to speak to staff and management with concerns and questions being addressed quickly. As a family, we were very happy with the care and support given at Delves Ct and we would recommend the care home to other families.

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Review from Debbie R (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience

My amazing dad spent the final 6 months of his life at Delves Court. From the minute he moved there the staff have been amazing with him. They helped him adjust to living a less independent life by making him feel so comfortable and never once made him feel he was losing his dignity. The manager was

particularly special to my dad, she always gave her time when he needed to talk and was present for doctors' calls if I wasn't available. They treated him like a family member and we will never forget the love and care he was shown by all the staff. Thank you.

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Review from Mark H (Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience

Being a resident at Delves Court I speak from personal experience. The managers and staff are very friendly and will go out of their way to help you. Your room will be nicely decorated with wooden flooring, and underfloor heating, an ensuite toilet and a TV. The garden is well maintained with neat lawns,

patios, tables and chairs. Apart from having your own private room, there is a communal room on each floor if you want to mix and chat with other residents so if you're looking for a care home, I would look no further than the Delves. It's a 10/10 from me.

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Review from S D (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience

We are pursuing a case of neglect and negligence against the care home and Walsall Health Service as the home failed to recognise the demise of our father (he was dying from dementia); they failed to keep the family informed that he had stopped eating and drinking and they sent him to die in a cubicle

at the A&E department in the local hospital.
In their incredulous response to our complaint, they have admitted their negligence and also have stated they are not an acute unit as they advertise on their website they are so I would not leave your relatives here.
I would give them a zero as they do not deserve a one star.

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Review from Donna C (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

Having experienced the very worst scenario at a step down assessment bed placement and a prolonged hospital stay as a result of poor care, my dad became a resident at Delves Court, initially with one to one nursing care in September.
From the day we looked around the staff have endeavoured not only

to treat Dad with empathy, understanding and genuine care, but they have also supported us as a family with the transition.
I cannot thank the manager, care staff, housekeeping, cooks, not forgetting maintenance and activities girls who took him for a day out last week that I am informed was as enjoyed by staff as much as Dad, he was genuinely happy and settled, he had the best day for too many months.
Real team work goes into providing this level of care, you should be very proud of yourselves, there are many facilities that could learn a lot from the way you do things.
Thank you all.

Reply from Patricia Burton, Interim Manager at Delves Court

Thank you very much for your positive feedback and support. I will share this with the team at Delves Court. Patricia

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Review from Lesley E (Friend of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

My ex-partner has been a resident at Delves Court for three weeks now and I am really pleased with the way he has been looked after, the managers and staff are amazing and treat residents with care and they will go above and beyond to do this, they are really friendly and listen to what the residents

need. I would absolutely recommend Delves Court to anyone that needed them for family members or loved ones to be cared for, nothing is any trouble for the staff to do, meals are really good and drinks are not only given to residents but also relatives.

Reply from Patricia Burton, Interim Manager at Delves Court

Thank you so much for the positive feedback. I will pass this onto the team at Delves Court. Patricia

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Review from Diane S (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience

Such a lovely home for my mom and dad. They have received nothing but kindness and support. Both have challenging needs as both are a bit deaf and Dad is nearly blind as well as having Alzheimer's. Any queries or concerns are always dealt with quickly. Always something going on there, painting, a quiz,

bingo, word searches and sometimes an entertainer. They listen to residents as well as relatives. Very happy.

Reply from Patricia Burton, Interim Manager at Delves Court

Thank you so much for the positive review/feedback. It is an absolute pleasure to care for your parents. I will pass this review on to the team at Delves. Thank you. Patricia

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Review from Pat P (Wife of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience

My husband has been a resident at Delves Court for seven weeks now after being in the hospital since July. This has been a very difficult decision for us as a family. We need not have worried, the staff work tirelessly to provide loving care for all the residents. From management to everyone else who

works there, nothing is too much trouble for any of the staff. Yesterday was my husband's birthday, his first one away from home, I arrived at 10 am to the sounds of laughter coming from his room, the celebrations had already started. The activity girls were there with maracas, xylophone and tambourines singing to him and laughing with him, it was a heartwarming sound, the celebrations continued all day with relatives coming and going and all were made welcome. Personally, I know I have made the right decision as family are looked after as well as residents. After a very brief stay at another home (1 week), which was very unsuccessful, I know now that I can safely walk away at the end of my daily visits.

Reply from Patricia Burton, Interim Manager at Delves Court

Thank you so much for your positive review/feedback. The Delves Court team will be delighted and it is a pleasure to care for your husband.
Patricia

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Review from R W (Nephew of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

My elderly aunty was given end-of-life care at Delves Court for just over two weeks. In that time we found the staff to be both experienced and caring. Furthermore, the property was very clean and tidy and we were very happy with the room my aunty had. Staff would sit with her for a chat in addition

to looking after her needs. My family and I would like to thank all the staff for their excellent care.

Reply from Patricia Burton, Manager at Delves Court

Please accept our sincere condolences, it was our pleasure to look after your loved one (aunty). Thank you for taking the time to write this positive review. The team and I at Delves Court really appreciate this feedback. Take care of yourselves. Patricia

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Review from Brian J (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mother was taken into Delves Court in October 2021, following a six week stay in hospital, to receive end of life care. This was a difficult time for both my sister and I, but having not been able to see our mother since she was admitted to hospital it was a great relief to see her being so well

cared for by the nurses and carers at Delves Court.
Her stay at Delves Court was unfortunately far too short and she passed away on Christmas Day. I cannot thank the nurses and carers enough for the kind way they treated my mother in her last days.

Reply from Patricia Burton, Interim Manager at Delves Court

Many thanks for your positive feedback this is greatly appreciated by all the team here at Delves Court.

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Review from Ruth C (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience

My mother was a resident at Delves Court since September 2019. She has dementia is partially sighted and profoundly deaf. The care she received whilst resident has at times been very good with some individually excellent staff to being very lacking at others. Since March 2020 we have not been able to

see our mother other than one window visit and a visit outside the foyer for her 90th Birthday. During this time my mother has deteriorated, losing a large amount of weight and noticeably becoming withdrawn during Skype calls. The family decided it was in my mothers best interests to move her to a specialist dementia home and after four weeks she has gained weight, engaging with care staff, had her medication reduced and not demonstrating any aggressive behaviour we had been informed she had started displaying. The decision to move her although hard has been the right one for her. We will be able to visit my mother in March.

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Review from Sara B (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

Regretfully, we removed Mum from the home in Feb 21, we felt we had no option. We were very concerned that there were no arrangements in place for visiting and no details of how and when this would be possible. Since March 2020 we had two brief window visits. We were very concerned that Mum’s health

and wellbeing were deteriorating as the months went on. Seeing her on the Skype calls getting thinner, more distressed and ill was heartbreaking. Within a couple of weeks in her new home, she is looking brighter, she has colour in her cheeks again, she is more alert and is now eating well. We also have had information about how and when we can visit. We felt that we made the right decision.

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Review from Nigel R (Son of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience

It is hard to say how profoundly impressed our family is with everyone at the Court. For complex reasons, my father was entrusted to your care much too late. He ultimately only spent one week with you before going into hospital, where he passed away a week later. Yet in that one week at Delves, he was

treated with such kindness, warmth and respect by every member of staff we encountered: cooks, cleaning staff, nurses/carers, "activity lady", the management - literally everyone.
My father was virtually unable to speak at this stage, but everyone took time to talk to him, be with him, try to understand his needs and wants and make life as comfortable and enjoyable as possible for him. The other residents too reached out and sought to befriend him, although he was unable to respond. My sole regret is that he was unable to experience this haven of love and humanity for longer, when his health was still better. We are deeply grateful for all you did for him, and for us, his family, too.

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Review from Joseph H (Son of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience

All staff were friendly and would help us if asked. Activities were advertised clearly and we would always donate to the causes. They looked after my Mom and I am extremely grateful for their hard work. I have gone there today with some chocolates for the staff 1 year after Mom passed away and had £5

worth of tickets for their raffle. God bless all the staff.

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Review from Kirsty G (Friend of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the love, care and support shown to my dear friend. The carers will go out of their way to help and nothing is too much trouble. Everybody is happy and comforting to be around. My friend has now grown much stronger and is able to return home. This would not be possible without

Delves Court care home.

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Review from Brigid P (Resident) assisted by family/friend published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience

I have really appreciated the care received. The staff are delightful, the food is lovely and the home itself is a beautiful place.

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Review from Linda W (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

I find the people very helpful, activities are very good for residents. Care is good and a very happy home.
I would say it's a good place to be and management are very friendly and helpful.

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Review from Anita W (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for 4 years and I couldn't wish for a better place for her to spend her final years. It is a lovely home, well kept, clean, no smells, staff are very friendly and caring, we are always made welcome and any queries are always answered and sorted out. New management has

taken over this year and it is still run very efficiently and caring. Nothing is too much trouble, they have a variety of things to keep them occupied for those that wish and I cannot thank them enough for all they do.

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Review from Ruth C (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience

If members of the new management team and the members of staff continue working hard and continue making improvements as they have done in the past few months I feel that there is o reason as to why this home cannot be one of the best in the area. I can only speak for myself and family but I am more

than happy with the service provided and the respect that is given to us as a whole.

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Review from Olive S (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience

The care home has changed dramatically over the last 6 months. The staff have been trained to a much better standard. Friendly and safe, I would highly recommend Delves Court. The management are very friendly and caring. All staff genuinely care for the residents. I feel that I have confidence in the

care they give my mother.

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Delves Court

Care Provided by Delves Court

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Facilities

Delves Court Reviews (24)

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Detailed Breakdown of Review Score

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Requires improvement

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Frequently Asked Questions about Delves Court

What types of Care is Delves Court registered for?

What additional types of Care does Delves Court provide?

How many Rooms does Delves Court have?

What are the Facilities & Services at Delves Court?

How far is Delves Court to the centre of Walsall?

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Delves Court

Care Provided by Delves Court

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Facilities

Delves Court Reviews (24)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Requires improvement

Bed Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

Frequently Asked Questions about Delves Court

What types of Care is Delves Court registered for?

What additional types of Care does Delves Court provide?

How many Rooms does Delves Court have?

What are the Facilities & Services at Delves Court?

How far is Delves Court to the centre of Walsall?

Overall
Requires improvement