Delves Court

2 Walstead Road, Walsall WS5 4NZ
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8.1 24 Reviews
  • Delves Court, Walsall
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Care Provided by Delves Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Elaine Banks (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Delves Court Reviews (24)

Total of 24, showing 21-24
8.1

Delves Court has a Review Score of 8.1 (8.073) out of 10, based on 2 reviews in the last 2 years. Over all time Delves Court has 24 reviews.

Overall Experience

  • 15
  • 6
  • 2
  • 0
  • 1

Date Published

24
1
1
2
22

Review from Amanda P (Sister of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have seen a few changes at Delves Court over the last 8 years our sister has been there. Always feel more staff is needed. Generally, the staff are lovely, friendly and do their best.

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Treated with Dignity

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Review from Mary L (Wife of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Delves Court since February 2017 because he has dementia and went off his legs so he needs to be hoisted up which is something I can no longer do. Like everyone, he does not like being away from his own home but has had to accept it. We find Delves Court to be very acceptable
for our needs. The staff from management down to cleaner are all very friendly and good at their job. They all put the patients first and also make visitors welcome no matter what time you go.

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Review from Graham W (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Delves Court for 2 and a half years. She is very happy and content and refers to it as home, which for us is lovely to hear and she says "you can not find a nicer place to live". Her room is beautiful, newly refurbished last year and mom says it's like a 5-star hotel. From management
to all staff, they work hard to provide the best of care and attention to detail to make sure that Delves Court is the best it can be and to provide the care and love given to not only mom, but every resident. This is all we could have wished for mom. They have a team of three activity ladies who arrange all sorts of activities daily for the residents from one to one chats, games, bingo and entertainment with films and singers. How lovely.

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Review from Maureen H (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here four years in June. I have always been treated with respect by nice happy staff. If you need someone to talk to there is someone to listen it is a relaxed atmosphere no overbearing rules. Relatives and friends are made to feel welcome and are allowed to visit all day. Living here I
am comfortable and well looked after by the staff.

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Current Review Score: 8.1 (8.073)

Overview of Review Score

The Review Score of 8.1 (8.073) out of 10 for Delves Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Delves Court is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.281 Points relating to the number of positive Reviews for Delves Court is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 2 Positive Reviews ÷ 12.8 = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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