Parklands Court Care Home

56 Park Road, Bloxwich, Walsall WS3 3ST
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9.0 146 Reviews
  • Parklands Court Care Home, Walsall
Parklands Court ensures that 24-hour assistance is available for all residents. Nursing and residential dementia care is offered, in addition to Parkinson's, palliative, respite and convalescence care.

Situated in a pleasant suburb of Bloxwich, close to all local amenities and bus stops, Parklands consists of six individual buildings each offering a high standard of care and accommodation. The home is surrounded by large landscaped gardens with furnished patio areas and a sensory garden, providing the perfect setting to relax or socialise. Residents have access to a Memory Box, reminiscence sessions and an optician, and Wifi hotspots are available within the home. A hairdresser and a cafe specially designed for residents with dementia are also available.

Whether it is a hot or cold meal residents enjoy, their tastes are catered for at Parklands. By using seasonal produce, the home guarantees an exciting and changeable menu to ensure residents receive the nutritious food they need.

Care assistants are active in engaging residents in hobbies or pastimes that they enjoy such as gardening to keep both mind and body stimulated and active. Monthly celebrations such as Mother’s day and Christmas are a highlight of the home’s busy calendar.

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Care Provided by Parklands Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 163 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Bristow (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (163)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Parklands Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,195

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Parklands Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Parklands Court Care Home Reviews (146)

Total of 146, showing 61-80
9.0

Parklands Court Care Home has a Review Score of 9.0 (8.960) out of 10, based on 13 reviews in the last 2 years. Over all time Parklands Court Care Home has 146 reviews.

Overall Experience

  • 75
  • 61
  • 8
  • 0
  • 2

Date Published

146
6
10
13
133

Review from J S (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member went in on respite and is now a permanent client as his care package had changed and was more challenging. We, as a family, have found all staff are trained for all his requirements, professional and friendly and nothing is a problem and consult us of any changes. The unit manager
is a credit to the unit that our family member is on which is Marlborough House. Thank you for all your hard work and dedicated team.

Reply from Rebecca Whitehouse, Home Manager at Parklands Court Care Home

Thank you very much for taking the time to review our home. I will happily pass on your comments back to the team that have supported your loved one.


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Review from Lynne C (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff enough at Parklands Court for their love, care and support they have all shown to my mom during her 3-year stay at this home. If you have any issues - speak to the manager at each home as I have always found them to be receptive to any issues. My mom was on Marlborough for
the last 12 months of her life. The care that she received here was excellent - every member of the team treated her with dignity and respect and the end of life care they provided was exceptional. They never gave up on her and tried their best to encourage her to eat and drink. My mom had advanced dementia and was aggressive - particularly with personal care. Despite this, all the staff carried out their daily tasks with smiles on their faces. They always spoke to her as an individual and included her in their conversations. Her end of life care was excellent - it makes such a difference to families when you know that your loved one is being looked after so well.

Reply from Home Manager, Home Manager at Parklands Court Care Home

Thank you so much for taking the time to review our home and the care that your mother received with us. I am so happy that we were able to make the final few months of your mums life as comfortable as possible and that this gave you comfort as a family to know she had such good care at the end of her life.


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Review from Roy S (Son of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers on this unit were very good and always addressed any queries we had. They treated my mother with respect and dignity which helped us greatly while she was in your care.

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Review from Dawn B (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say 'Thank you' to all the staff of Harrison House who looked after my mom at the end of her life.
I could not have asked for anything more. You were all so kind and caring. Nothing was too much trouble; from basic nursing care to the love and attentiveness shown that was obvious to
us as a family. The house manager and staff went above and beyond in mom's care. Spending time just holding her hand when we were not around. That was heartwarming, knowing mom had such contact.
Mom was only with you for a short while but you all treated her like she was your own family.
Thank you all again from our whole family.

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Review from Mandy D (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the best care and it is only because of that that we had an extra four years. Collins House is amazing and the staff go above and beyond. The only thing is you definitely need more staff!

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Review from Wendy T (Wife of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Collins House at Parklands Court treat residents with dignity and go above and beyond.
Management needs to listen to staff needs.
My husband was safe and clean in the best possible way.

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Review from Paul G (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience and care for my mother.
Very caring and careful staff.
Highly recommend.

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Review from Michael B (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Parklands for seven years, during which time I have always found staff extremely caring and helpful. The administration staff, especially one, always looking out for both my father and myself. I know they will miss my father and always felt it was a family environment.
Thank you.

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Review from W K (Brother-in-law of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant and attentive. Happy to oblige if you have a concern or problem.

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Review from Sue C (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home is currently undergoing a lot of changes which I believe will improve the overall standard of care. Staff are caring and familiar with the needs of residents; they show genuine fondness and attachment to residents. The environment needs some improvements and this is underway. I feel confident
that staff will respond to my mother's health and care needs.

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Review from Sally H (Mother-in-law of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elmore House is brilliant for my mother in law. There has been a dramatic improvement in her physical, emotional and mental condition.
The staff on Elmore appear to be very resident focused with a good manager in charge.
Please strive to keep improving!

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Review from Pamela P (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfied with my husbands care satisfied with his appearance. My husband is settled and content which makes me feel better. My communication with his carers is very good. Christmas day I was invited to dinner which was excellent and enjoyed by all. As was boxing day with a singer providing
entertainment, some of the residents danced! The home seems to have problems with pairing pyjamas.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. I'm so glad to hear that your husband is settled and happy. It is lovely to hear that you had a lovely Christmas and enjoyed the entertainment. I hope that you enjoy other activities at the home with your husband.


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Review from C O (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I had a lovely Christmas Day. We congratulate the staff, they were fantastic, really caring and helpful, I would not fault them at all. They looked after everyone making it a lovely day. Decorations were lovely too.


I have one complaint about pyjamas and t-shirts going missing.


Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that you and your husband had a lovely Christmas day.


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Review from D W (Husband of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has received excellent care in every area of need. Despite having advanced Vascular Dementia and having been rejected by another home because they were unable to cope with her, she seems to have an enjoyable time during the 11 days respite. Able to take part in activities but enjoying "company"
the care home have coped ably with her despite the fact that she can be stubborn at times, particularly with eating, drinking and dressing.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from R D (Wife of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are hard working, kind, full of empathy and have a happy attitude towards the dementia patients.
The entertainments are excellent. The patients are obviously treated with such love, patience and care. Thank you all.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Lynn P (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has a lovely room which has just been refurbished. The staff work really hard to ensure all of my dad's needs are fully met. He is always smartly dressed and changed many times in a day and this is done effortlessly. The staff have a nickname for dad and although dad has no capacity responds well
to "Gaffer". The staff also offer time and support to us as a family. I couldn't have chosen a better second home for Dad.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. I'm so glad to hear that your dad is well cared for and that you and your family have all the support that you need and look upon Parklands Court as your dads second home.


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Review from R T (Granddaughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan entered Samuel House when her dementia started to develop which meant she could no longer live at home. She was disengaged with everything. Now she appears to have a new lease of life and a more positive outlook! Thank you to all at Samuel House.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. It is lovely to hear that your aunt is doing so well.


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Review from Joy C (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved to have my mother somewhere safe, secure, clean and caring. I struggle to come to terms with and deal with her dementia but all the staff in Clarendon House at Parklands Court, Bloxwich are so understanding and helpful, they help me cope.
The house manager is brilliant, the staff are
all superb at dealing with Mom, plus the activities coordinator always has something going on to encourage the residents to stay active - and she's brilliant with them. They knit, sing and help in the garden.


Last week they went to Chester Zoo and had a fantastic time - Mom even remembers going and what a lovely day she had, loving all the animals and especially the monkeys! Mom also has her hair done once a week by the visiting hairstylist which gives her a lift and keeping her looking like my Mom, despite the fact that most of the time she's not really with us in 2017.


Just in September, they've had a French week, Spanish week, Italian Week and Greek week. I think a German week is on the cards (Mom is not so keen on that as she remembers the war!!) Relatives and visitors are always welcome at whatever time they choose and we can always ring up and speak to Mom or ask how she is.


I am so grateful for Parklands Court, Clarendon House and the wonderful care given to Mom. A huge thank you!!


Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. It is so nice to hear such kind words about our staff. I'm so glad to hear that your mom is settled, happy and that she enjoyed her day at the zoo. It must give you such peace if mind knowing that she is well cared for and safe.


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Review from Kathy K (Wife of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When my husband deteriorated to the point of needing a care home, I was devastated, and wanted to provide him the best, most caring place I could. I was so dismayed by many other homes, whereby some didn't even want my beloved husband as he was too active, requiring more work.
My first visit to Parklands
and I was won over by the way the staff interacted with the residents, encouraging them to make choices, providing activities and environmental triggers to bring back memories. They were and are treated like individuals, with respect for their past and future. I wasn't sure how I could afford financially to bring him here, but morally I couldn't justify not giving him this.
This place is wonderful. The meals are good, with great choice but more than that, they encourage spouses to come and share meals with their beloved, as they would at home. The staff here truly do care, and they do a brilliant job. I have peace of mind knowing my husband is actually cared for here.

Reply from Jayne Duck, Customer services administator at Parklands Court Care Home

Thank you for your review. It is so nice to hear that you have peace of mind knowing that your husband is well cared for and lovely to know that you are enjoying the meals and activities as well as your husband.


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Review from K H (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All excellent. Fantastic care home. Not seen anything bad. All good.
Management and carers are fantastic and very skilled.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with everything, including management. The Bupa Customer Care Team.


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Current Review Score: 9.0 (8.960)

Overview of Review Score

The Review Score of 9.0 (8.960) out of 10 for Parklands Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Parklands Court Care Home is calculated as follows: ( (104 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.368 Points relating to the number of positive Reviews for Parklands Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 163 registered maximum number of service users is 32.6. 12 Positive Reviews ÷ 32.6 = 0.368

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Rebecca

Rebecca Bristow

Job Title: Home Manager

“I am a registered nurse who prides herself on delivering the best possible care.


I have many years of experience in elderly care and have worked in various roles in nursing homes.
I am delighted to be part of the team at Parklands Court.
My hobbies are travelling and spending time with my family. “