Parklands Court Care Home

56 Park Road, Bloxwich, Walsall WS3 3ST
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9.0 146 Reviews
  • Parklands Court Care Home, Walsall
Parklands Court ensures that 24-hour assistance is available for all residents. Nursing and residential dementia care is offered, in addition to Parkinson's, palliative, respite and convalescence care.

Situated in a pleasant suburb of Bloxwich, close to all local amenities and bus stops, Parklands consists of six individual buildings each offering a high standard of care and accommodation. The home is surrounded by large landscaped gardens with furnished patio areas and a sensory garden, providing the perfect setting to relax or socialise. Residents have access to a Memory Box, reminiscence sessions and an optician, and Wifi hotspots are available within the home. A hairdresser and a cafe specially designed for residents with dementia are also available.

Whether it is a hot or cold meal residents enjoy, their tastes are catered for at Parklands. By using seasonal produce, the home guarantees an exciting and changeable menu to ensure residents receive the nutritious food they need.

Care assistants are active in engaging residents in hobbies or pastimes that they enjoy such as gardening to keep both mind and body stimulated and active. Monthly celebrations such as Mother’s day and Christmas are a highlight of the home’s busy calendar.

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Care Provided by Parklands Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 163 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Bristow (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (163)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Parklands Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,195

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Parklands Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Parklands Court Care Home Reviews (146)

Total of 146, showing 81-100
9.0

Parklands Court Care Home has a Review Score of 9.0 (8.960) out of 10, based on 13 reviews in the last 2 years. Over all time Parklands Court Care Home has 146 reviews.

Overall Experience

  • 75
  • 61
  • 8
  • 0
  • 2

Date Published

146
6
10
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133

Review from L S (Relative of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my wife's grandmother's 100th birthday. The staff at Parklands made every effort to welcome us to the nursing home and had made such a special effort to provide food, drinks, cake and balloons for the occasion.


It is quite clear that all the staff who work here make a great team and take

great pride in their work. Most importantly, they put the residents first.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your feedback. It's so lovely to hear about the special occasions that occur in our homes, and the events the home organise! I hope you had a lovely day celebrating! The Bupa Customer Care Team.


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Review from Michael D (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for over three years now and I have always found the staff helpful and supportive.
An excellent home with much care for my mum.

Reply from Jayne Duck, Customer Services Administator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Irene D (Wife of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Elmore are very good and caring, they keep my husband very clean and tidy and the Unit Manager is always there if I need advice or any questions answering.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. This must give you great peace of mind knowing that you can ask anything and will get the information that you need and that your husband is well cared for.


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Review from Joyce H (Daughter-in-law of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmore Unit - I cannot fault the staff in anyway and they have a very good, honest and reliable nurse in control. All of our questions are answered and they care for my brother in law to their best ability.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Tony B (Brother-in-law of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is by far the best I've visited. The staff are super, friendly, jovial, they make patients and visitors relaxed.
Nothing is too much trouble for them, they are truly the best. It's a pleasure to come here. It's clean, tidy, fresh. Two people are exceptional carers, but that's not taking
anything away from the others, they are all 'great'.
Keep it up Parklands.

Reply from Simone Berkeley, Customer Service Advisor at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Review from Z S (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were always smiling and treated my mum with dignity. Every time we visited they were always smiling. She looked clean, comfortable and happy. The premises always looked clean. She enjoyed the food.

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Review from Jackie (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and management have supported the family during this difficult time. They have been professional and treated mum with dignity and respect. They have been approachable, warm and friendly towards us all. The service provided has been excellent!

Reply from Jamie, National Development Manager at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Patricia E (Sister of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased to leave my brother in your care. The food is excellent, my brother eats everything! The home is so clean and the staff are so friendly.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. I am happy to hear that your Brother is enjoying his stay with us, I hope he settled in well. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from B H (Wife of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed in Parklands Court Care Home for 10 to 12 weeks and passed away in hospital after leaving the home as he was very unwell. I was quite satisfied with the care he received and all the staff were very helpful and kind towards him.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you so much for your feedback, we really appreciate it. I am really glad that your husband received a good level of care and support whilst he stayed in one of our homes. Condolences to you and all of your family. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Elaine B (Husband of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager of Samual House (unit in Parklands) came to hopsital to do a review on my hubby. I found him very caring and understandable and since moving my hubby in, my doubts and concerns were halved - even though it's the worst decision I've ever had to make.


My hubby has settled in really well

and has really enjoyed the food. In fact, he's gone up a size in jeans! The staff are really good to my hubby, and they work really hard. They are always pleasant. I know I've made the right decision now he is really comfortable.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from K H (Brother-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home has provided the much-needed care that my Sister-in-law urgently required.
Staff on every level have been caring, kind and have made every effort to make her feel at home within their residence.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Veronica H (Sister of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been treated with respect, dignity and the utmost care from everyone. Food, cleanliness and attention to her needs have been paramount. The staff always have a smile and inform our family on her progress. We feel that a weight has been lifted from our shoulders now that she is being looked
after 24/7.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from A R (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been a resident at Parklands for 4 years. The staff have always been very helpful and caring at all times. Nothing has been too much trouble for any of them - when approached with any issues. Would certainly recommend the home.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from M D (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came in on a temporary basis whilst his wife was terminally ill with cancer. He was well looked after and loved the food. He always wanted to come home and this was mums wish. Thank you.

Reply from Jayne Duck, Customer servicies administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S D (Granddaughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cared for my grandad for a short period following an awful experience in hospital. He stayed at Harrison House and the whole team were brilliant caring for him and us.

Reply from Jayne Duck, Customer services administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lee M (Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, and made very welcome. Very clean environment and very homely.

Reply from Rose Pickering, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Paul R (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very caring and demonstrate a good understanding of my father's situation, putting in place specific support. They have been attentive to his health needs and keep us regularly informed of any incidents.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Steven M (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after during his end of life care stay. The staff are all exemplary and very caring, patient and attentive to the needs of dad and to the family also. Nothing was too much trouble for them. They went beyond the extra mile in so many ways and times.


Cannot recommend them highly

enough.


Thank you very much to all of the staff, very much appreciated and will not be forgotten.


Reply from Rose Pickering, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from D S (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom had a weeks respite at Parklands Court Care Home. Everyone is very helpful and kind. The level of Mom's care was good.

Reply from Rose Pickering, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jayne J (Wife of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and the manager is very attentive to my husband. All the girls are lovely as well as the male carers.

Reply from Lydia Waller, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Current Review Score: 9.0 (8.960)

Overview of Review Score

The Review Score of 9.0 (8.960) out of 10 for Parklands Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Parklands Court Care Home is calculated as follows: ( (104 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.368 Points relating to the number of positive Reviews for Parklands Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 163 registered maximum number of service users is 32.6. 12 Positive Reviews ÷ 32.6 = 0.368

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Rebecca

Rebecca Bristow

Job Title: Home Manager

“I am a registered nurse who prides herself on delivering the best possible care.


I have many years of experience in elderly care and have worked in various roles in nursing homes.
I am delighted to be part of the team at Parklands Court.
My hobbies are travelling and spending time with my family. “