Parklands Court Care Home

56 Park Road, Bloxwich, Walsall WS3 3ST
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9.0 146 Reviews
  • Parklands Court Care Home, Walsall
Parklands Court ensures that 24-hour assistance is available for all residents. Nursing and residential dementia care is offered, in addition to Parkinson's, palliative, respite and convalescence care.

Situated in a pleasant suburb of Bloxwich, close to all local amenities and bus stops, Parklands consists of six individual buildings each offering a high standard of care and accommodation. The home is surrounded by large landscaped gardens with furnished patio areas and a sensory garden, providing the perfect setting to relax or socialise. Residents have access to a Memory Box, reminiscence sessions and an optician, and Wifi hotspots are available within the home. A hairdresser and a cafe specially designed for residents with dementia are also available.

Whether it is a hot or cold meal residents enjoy, their tastes are catered for at Parklands. By using seasonal produce, the home guarantees an exciting and changeable menu to ensure residents receive the nutritious food they need.

Care assistants are active in engaging residents in hobbies or pastimes that they enjoy such as gardening to keep both mind and body stimulated and active. Monthly celebrations such as Mother’s day and Christmas are a highlight of the home’s busy calendar.

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Care Provided by Parklands Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 163 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Bristow (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (163)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Parklands Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895
    • Self-Funded Nursing Care from £1,195

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Parklands Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Parklands Court Care Home Reviews (146)

Total of 146, showing 121-140
9.0

Parklands Court Care Home has a Review Score of 9.0 (8.960) out of 10, based on 13 reviews in the last 2 years. Over all time Parklands Court Care Home has 146 reviews.

Overall Experience

  • 75
  • 61
  • 8
  • 0
  • 2

Date Published

146
6
10
13
133

Review from Ron (Son of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my sister have spoken about Parklands Court and we both agree that the staff are excellent. They look after moms every need and are really polite and we both agree that we would recommend Parklands Court to others.

Reply from Rose Pickering, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ron H (Husband of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are friendly and helpful. Hard working and compassionate. They try their hardest with sometimes difficult patients. My wife is always looked after when I am not about.

Reply from Rose Pickering, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean (Wife of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband's care, you do an excellent job. He always looks clean and well as can be. I am always telling people how well he is cared for.

Reply from Rose Pickering, Customer Service Administrator at Parklands Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Fred C (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is only okay, could be a lot better.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Liccia P (Wife of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with the personal care my husband is receiving. The staff are very helpful.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Josie (Wife of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with all the help we have received. The staff are very good with the residents. Thye are always there when you need them.

Reply from Emily Wilson, Customer Care Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Angela L (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came into Parklands Court in July. I never wanted to put my mom in a home but she was very ill due to having a stroke. They have been very good to my mom. They do not hide anything, you can come into the home whenever you want to, they are very nice to you. They make you feel at home and when
I leave my mom I know she is safe with them, so I can go home and rest. If anybody asked me about Parklands Court I would say it is a very good home and they have looked after my mom.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Alan C (Son of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering the home all the staff have been so kind to us and my mother. Someone is continually checking in to see if all is well, offering tea etc. You are truly blessed to have such caring staff. They show the utmost care, attention and indeed love to my mother. She is blessed to spend her remaining
time here.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Margaret C (Sister of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff always make you welcome and assist as much as possible.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Michael D (Son of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been very well looked after during her stay. I find the staff very helpful and sympathetic at all times when I have visited. Living in Newcastle, I often phone to check on her wellbeing. I am always given comfort in the way my mother is doing.

Reply from Emily Wilson, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Anna T (Sister of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is looked after well and cared for. She always looks clean and tidy. Her room always clean and bed always made. Staff always helpful and willing to give you their time and attention when needed.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Victoria C (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

this care home is a stop gap before my mother returns home. During her stay, all the staff have been very caring and helpful. Nothing is too much trouble for them. The home is very clean and a happy, friendly environment. I would recommend it to anyone looking to place a family member. My mother's well
being has improved more here in 2 weeks than elsewhere. Thanks to all the staff.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Palvinder K (Relative of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy, the staff are very friendly and they provide good care.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sylvia D (Husband of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care very good. The staff are caring and have an excellent sense of urgency and considering their workload, do very well.

Reply from Jayne Duck, Customer Services Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Josephine. C (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was sent to ' Parklands Court Care Home' from hospital. Some of the care was physio and was not always available for her but overall the staff and care was very good. As a family, we all feel Mum was safe and cared for when she was there.

Reply from Rachel Elliott, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sue (Wife of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring staff - from top to cleaners, handy man etc. A suitable room. I was welcomed every day, offered a drink etc. I could always find some one to answer any questions. Good lounge area and quiet, pretty garden (always requiring even more time and money).

Reply from Lydia Waller, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Harjbet K (Sister of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I want to say is the way they carry out their duties with respect, care and humour.
I want to say thank you, thank you to all of your staff and carers from bottom of my heart.
All are doing really great jobs, doing your best. I am really happy to see your service and visit here. Thank you very
very much. God bless you all. Amen.

Reply from Lydia Waller, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Roger (Son of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our initial visit to vet Parklands Court to my mothers placement there, management and care staff in Samuel House where my mother was assigned was most excellent. The management answered all our inquires courteously and without hesitation. The Samuel House day staff and night staff were always
courteous and understanding and very care focused to all residents in their care. Over the 5 short months that my mother was at Parklands Court I can say that I have no regrets or complains, only praise for the way the staff helped and nursed my mother during her last 10 days in Samuel House. Every assistance was offered to my wife and I over the final days mother was in palliative care. She passed away on 23rd Feb aged 91 yrs in the presence of a family member and the faithful caring staff to the end.

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Review from J M (Daughter-in-law of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were so pleased with the care and kindness of all the staff on Samual House. I was there with my mother-in-law 24/7 for six days while she was ill and I witnessed the staff and residents, some quite a handful, but the care staff showed them all kindness and care. If I had to go into a home II is
the one I would choose. Can recommend it. The staff also are very kind to us relatives too, nothing too much trouble.

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Review from Lesley T (Niece of Resident) published on 23 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Clarendon Unit since May of 2015. Whilst there, she has been treated with the utmost dignity by the Carers but they need more staff to help carry on the excellent work. My Aunt is always well presented, enjoys her food especially as she was a fussy eater and is very settled here.
The Unit is a very busy one and the staff are always on the go hence they do not always get the chance to spend more than a few minutes with each resident. My Aunt is happy, so I am happy.

Reply from Rachel Elliott, Customer Service Administrator at Parklands Court Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home manager. The Bupa Customer Care Team.


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Current Review Score: 9.0 (8.960)

Overview of Review Score

The Review Score of 9.0 (8.960) out of 10 for Parklands Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Parklands Court Care Home is calculated as follows: ( (104 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.368 Points relating to the number of positive Reviews for Parklands Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 163 registered maximum number of service users is 32.6. 12 Positive Reviews ÷ 32.6 = 0.368

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Rebecca

Rebecca Bristow

Job Title: Home Manager

“I am a registered nurse who prides herself on delivering the best possible care.


I have many years of experience in elderly care and have worked in various roles in nursing homes.
I am delighted to be part of the team at Parklands Court.
My hobbies are travelling and spending time with my family. “