Fees are discussed during a viewing of the home, when we have more information about care needs.
Visiting is anytime up until 7pm at night. Visitors at mealtimes are discouraged unless agreed with the nurse in charge prior to visiting
Parking onsite
Richmond Hall has a Review Score of 9.6 (9.568) out of 10, based on 22 reviews in the last 2 years. Over all time Richmond Hall has 36 reviews.
Review from A S (Son of Resident) published on 10 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thankyou for your kind review, its a pleasure to know that your Mom was happy with us. I will pass this on to all the staff.
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Review from C R (Son of Resident) published on 13 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you so much for the lovely review of Richmond Hall and its staff. We pride ourselves on giving the best care we can and it was an honour to care for your Mom. I will pass this review to the staff to see.
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Review from Tim N (Son of Resident) published on 8 January 2025
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for your recent review, and we are glad you feel that your Dad was cared for whilst at Richmond Hall. Our deepest condolences go out to you and your family.
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Review from M R (Wife of Resident) published on 2 January 2025
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Overall Experience
4.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for the kind words in your review. We are sorry we didn't get to know you both for longer. Our deep condolence's for the loss of your husband. I will pass your thanks onto the staff.
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Review from M B (Friend of Resident) published on 16 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
I shall pass your kind words onto the staff. Many thanks
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Review from S D (Daughter of Resident) published on 10 October 2024
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
What a fantastic heartfelt review. It's reviews like this that make our days worthwhile. It is always our absolute pleasure to care for people who come to live with us at Richmond Hall. Don't miss us too much, please come and visit if you feel able to at any time. I will pass this on to the staff so they are aware. Thank you once again.
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Review from J T (Friend of Resident) published on 30 September 2024
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for your kind words. I will pass onto all the staff team.
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Review from T B (Daughter of Resident) published on 30 September 2024
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
It is a pleasure to look after your dad, he makes us smile every day. I will pass on your lovely comments to the staff.
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Review from Judith D (Sister of Resident) published on 23 May 2024
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you so much for those wonderful kind words. It's reviews like this, and of course our lovely residents that make the job worth doing. We will miss you too just like we will miss your sister. Please visit us anytime you feel able.
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Review from Michelle B (Daughter of Resident) published on 9 May 2024
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for such kind words. We all loved your dad very much and he will be greatly missed by us all. Please come and visit us again when you feel able.
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Review from Ian W (Nephew of Resident) published on 8 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
That is very kind of you. It was our absolute pleasure to care for your aunty.
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Review from J W (Relative of Resident) published on 8 April 2024
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
It was our pleasure to look after her. Thank you for your kind review.
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Review from B A (Wife of Resident) published on 21 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you so much for such a lovely review. It was our pleasure to look after your husband who we miss very much.
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Review from Trevor S (Husband of Resident) published on 6 March 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for your review. We are glad you are happy with the service we offer.
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Review from D B (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for your kind words. We are so pleased that your mom is happy and content at Richmond Hall.
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Review from Dorothy C (Resident) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you, Dorothy. Glad you are very happy at Richmond Hall.
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Review from G H (Resident) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
It's nice to hear that you are happy at Richmond Hall and that you like the staff - they like you too! Thank you for your kind words.
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Review from Dorothy T (Resident) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you Dorothy for your review. We have taken note regarding your comment about the shower room, this will be discussed at the next management meeting. Glad you are happy with the staff that look after you.
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Review from M H (Sister of Resident) published on 31 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
It’s our absolute pleasure to look after your brother and we are glad that he feels safe and well cared for. Thank you for your kind words.
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Review from G W (Sister of Resident) published on 26 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Karen Beale, Manager at Richmond Hall
Thank you for your review. If you have any comments that would help us to improve our services, please get in touch.
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The Review Score of 9.6 (9.568) out of 10 for Richmond Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.568 for Richmond Hall is calculated as follows: ( (176 Excellents x 5) + (57 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.568
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Richmond Hall is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2019
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Job Title: Home Manager
Joined: 2007
Karen has managed Richmond Hall since it opened in 2008 and is passionate about the care for the elderly. This is one of two services Karen manages. Karen's dedication is unmatched as a home manager, she takes on the role of a person of support, guidance and counselling for her staff; nothing is ever too much to ask.
As a qualified nurse, Karen recognises the importance of quality nursing care and works to maintain high standards within the home. Care of the Elderly has been Karen's focus since the beginning of her carer and has worked with older people for over 30 years.
Personally, Karen has a love of horses and her new Bulldog. She has three children and two grandchildren. Karen is proud that one of her daughters has followed in her footsteps and is now a qualified Mental health Nurse.
Job Title: Unit Manager and registered mental health nurse
Joined: 2021
Sasha is the unit manager of Strawberry Fields dementia unit located on the first floor of the home. Sasha has been a qualified nurse for over a year now and has previously worked in a senior career before returning to her new role after completing her studies.
The unit manager has responsibilities to overview all care for residents living at the home on this unit. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each individual is treated using a person-centred approach to meet all their holistic needs whilst staying at Richmond Hall either permanently, respite or most recently D2A placements.
A favourite quote from our unit manager is " Individuals who have dementia have not approached the end of their life but instead started a new stage in their life we must adapt to ensure they can live a fulfilled life"
Qualifications: BNurs Hons in Mental Health Nursing
Job Title: Support Manager
Joined: 2010
Linda has been working at the home for several years where she began a career in the previous ICT Unit and was promoted to Care co-ordinator. The ICT Unit had stopped and Linda was promoted to the role of Support Manager she works between both floors dementia and general.
Linda has built good working relationships with other professionals and liaises brilliantly with other families. She is a Train the trainer in moving and handling, she, therefore, trains all staff who work at Richmond Hall to ensure safe and effective moving and handling skills are practised and maintained. Linda is a link worker for infection control with our local hospital Walsall Manor. Part of her role is to assist management to interview new staff, provide training, give care standards packages for new beginners who have no qualifications in care, completing audits.
Linda is a very keen karaoke singer and can often be found singing and entertaining our residents. She also took time during 'lockdown' due to covid restrictions to broaden her abilities and step up as the hairdresser at the home, Linda loves to make others happy and laugh.
Job Title: Unit Manager and Registered General Nurse
Joined: 2008
Ros is the unit manager for the general unit located on the ground and lower ground floor. Ros worked in the home in 2008 as a nurse caring for the elderly. She had previously completed her district training also and worked in the community for some time.
The unit manager has responsibilities to overview all care for residents living at the home on this unit. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each resident has their needs tailored to meet their personal needs, views and beliefs to ensure our care is person-centred.
Ros loves her holidays away, especially in the countryside where it is quiet. She also likes karaoke her favourite song being dancing queen.
Qualification: Registered General Nurse
