Weekly care fees are generated on a person centred basis, utilising a system called DepenSys.
Visiting policy relates to care ethos residents do not live in the workplace, work in their home' Rushall allows visitors at any time their residents would like to see them, whilst always acting in the residents best interests.
Parking available onsite
Rushall Care Home has a Review Score of 9.8 (9.838) out of 10, based on 38 reviews in the last 2 years. Over all time Rushall Care Home has 72 reviews.
Review from Matthew M (Son of Resident) published on 10 March 2025
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so much for your kind words and positive feedback! We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate and high-quality care, and it means the world to us to know that our efforts are making a difference. If there's ever anything we can do to further support you or your loved one, please don't hesitate to reach out. Thank you again for your trust and support!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M A (Brother of Resident) published on 7 February 2025
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Brother is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue P (Daughter of Resident) published on 27 January 2025
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so much for your very kind words your family is our family especially more so when delivering end-of-life care. We always strive to offer the best care possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna Teresa L (Guardian of Resident) published on 16 January 2025
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frances O (Niece of Resident) published on 16 December 2024
Submitted via Postal Card •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your very kind review. I will pass on your lovely compliments to the whole team. Your family are our family too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Friend of Resident) published on 13 December 2024
Submitted via Postal Card •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best from my team and I here at Rushall Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue H (Daughter of Resident) published on 14 November 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joy W (Daughter of Resident) published on 14 October 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven P (Son of Resident) published on 5 September 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue E (Daughter of Resident) published on 24 July 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Mom is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison M (Sister of Resident) published on 3 July 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best from my team and I here at Rushall Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura C (Niece of Resident) published on 8 May 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments to the whole team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Friend of Resident) published on 1 May 2024
Submitted via Postal Card •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you for leaving us this feedback. It's very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith M (Nephew of Resident) published on 25 April 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your kind words, my team and I are so pleased to hear that you liked the care being provided for your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen R (Daughter of Resident) published on 26 February 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan M (Daughter of Resident) published on 8 February 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew D (Resident) published on 31 January 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you for your review,
Please allow me to fact review the points you have raised.
I was there for 11 months - This is correct.
I gave it 2 as I can't fault the kitchen, domestic and some carers – Thank you for advising that my kitchen and housekeeping staff were good. My very dedicated clinical staff worked endlessly hard to support you and your care needs and your visiting family also.
The management was appalling though – I am very aware that you have raised numerous allegations through our internal complaints system, social workers, safeguarding and CQC departments, sometimes in name and sometime you have attempted to remain anonymous. All responses from us here at Rushall Care Home have been submitted without any further concerns.
As a paying resident, you are meant to feel as if staff work in your home. Not at all it is more like you live in their place of work – Your care costs were funded through social services, here at Rushall we support a lot of residents who require social funding. Despite only being a 36-40 bedded nursing environment, we support a lot of residents with complex care needs, we do our very best to ensure that our care home remains a relaxed, friendly and a caring space for all those who live here and visit us.
The manager once grabbed my wheelchair and said get to your room. Also, he slammed the office door on me shouting I'm the general manager I do as I want. No, go away. A resident's daughter witnessed all this – this “allegation” has already been reviewed through social workers, safeguarding and CQC departments. Your version of these events is very different to the facts of the event. Based on the fact that your own care needs impacted entirely on other frail residents and their family when they tried to visit. 30 days’ notice was required to be served, to protect my other vulnerable residents of risk from you and to my hard-working team of staff from verbal, physical and virtual threats made by yourself.
Anyway, I was taken to hospital once as I am high risk having 3 operations on a brain tumour and 6 weeks of radiotherapy. I was discharged and not allowed to enter and today my room has been sold – this is partially correct, clinically you were required to go to hospital for a review. Your social worker had arranged for you to go to your new placement the next day. However, as you self-discharged from hospital without medical authorisation this further impacted on your discharge from Rushall Care Home. It was deemed that allowing you in to the building to collect personal items was too much of a risk to my other vulnerable and frail residents. Your room was not sold and your family collected your items for you that afternoon.
I had to get family to collect all my belongings (tv, clothes, even my own wifi router on pay monthly sim) – this is correct.
Also, I've still not had my resident fund money returned 6 months later – At this present time there is still £7 in your resident fund ledger, despite numerous attempts to contact your family to arrange making this refund, our prompts have been ignored.
If you are thinking of leaving a family member with no capacity there please avoid! – Thank you for leaving your opinion and views about supporting residents living without capacity, however, we are currently supporting numerous residents deemed to not have capacity, these residents and their families have not raised any concerns with regards to our care delivery.
We really do hope that you are now receiving the care you require in a more suitable care environment which can support your increasing care needs, all the very best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue C (Daughter of Resident) published on 16 January 2024
Submitted via Website •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so much for your very kind words your family are our family especially more so when delivering end of life care. We always strive to offer the best care possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S F (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Postal Card •
Report
Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home
Thank you so very much for your kind words, my team and I are so pleased to hear that you liked the care being provided for your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.838) out of 10 for Rushall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.838 for Rushall Care Home is calculated as follows: ( (384 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 433 Ratings = 4.838
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rushall Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Sep 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet