Review from Jan M (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience

This home has been amazing to my mom and us as a family, the support I received is second to none! The best thing is it's genuine. I can't thank them enough. My mom sadly passed away 26/12/23, right to the very end, the staff looked after my mom and us like family. The manager always had a hug for us,

the assistant manager was the same, the lady in the office was so lovely and the nurses especially, were incredible, with me, to the bitter end the night mom passed. The night nurse was an amazing man. The carers are just amazing, wish I could name them, you are the best and such a huge part of my life like my family, forever! The kitchen staff are brilliant, helpful lovely supportive, cleaning staff lovely again very supportive and all hard working. Last but not least entertainment coordinator, you do such a great job so many fun times summer spring, autumn winter always something happening putting residents first with the help of the staff, I miss you all that's why I still pop in. Thank you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

I was there for 11 months. I gave it 2 as I can't fault the kitchen, domestic and some carers. The management was appalling though. As a paying resident, you are meant to feel as if staff work in your home. Not at all it is more like you live in their place of work. The manager once grabbed my wheelchair

and said get to your room. Also, he slammed the office door on me shouting I'm the general manager I do as I want. No, go away. A resident's daughter witnessed all this. Anyway, I was taken to hospital once as I am high risk having 3 operations on a brain tumour and 6 weeks of radiotherapy. I was discharged and not allowed to enter and today my room has been sold. I had to get family to collect all my belongings (TV, clothes, even my own wifi router on pay monthly sim). Also, I've still not had my resident fund money returned 6 months later. If you are thinking of leaving a family member with no capacity there please avoid!

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for your review,

Please allow me to fact review the points you have raised.

I was there for 11 months - This is correct.

I gave it 2 as I can't fault the kitchen, domestic and some carers – Thank you for advising that my kitchen and housekeeping staff were good. My very dedicated clinical staff worked endlessly hard to support you and your care needs and your visiting family also.

The management was appalling though – I am very aware that you have raised numerous allegations through our internal complaints system, social workers, safeguarding and CQC departments, sometimes in name and sometime you have attempted to remain anonymous. All responses from us here at Rushall Care Home have been submitted without any further concerns.

As a paying resident, you are meant to feel as if staff work in your home. Not at all it is more like you live in their place of work – Your care costs were funded through social services, here at Rushall we support a lot of residents who require social funding. Despite only being a 36-40 bedded nursing environment, we support a lot of residents with complex care needs, we do our very best to ensure that our care home remains a relaxed, friendly and a caring space for all those who live here and visit us.

The manager once grabbed my wheelchair and said get to your room. Also, he slammed the office door on me shouting I'm the general manager I do as I want. No, go away. A resident's daughter witnessed all this – this “allegation” has already been reviewed through social workers, safeguarding and CQC departments. Your version of these events is very different to the facts of the event. Based on the fact that your own care needs impacted entirely on other frail residents and their family when they tried to visit. 30 days’ notice was required to be served, to protect my other vulnerable residents of risk from you and to my hard-working team of staff from verbal, physical and virtual threats made by yourself.

Anyway, I was taken to hospital once as I am high risk having 3 operations on a brain tumour and 6 weeks of radiotherapy. I was discharged and not allowed to enter and today my room has been sold – this is partially correct, clinically you were required to go to hospital for a review. Your social worker had arranged for you to go to your new placement the next day. However, as you self-discharged from hospital without medical authorisation this further impacted on your discharge from Rushall Care Home. It was deemed that allowing you in to the building to collect personal items was too much of a risk to my other vulnerable and frail residents. Your room was not sold and your family collected your items for you that afternoon.

I had to get family to collect all my belongings (tv, clothes, even my own wifi router on pay monthly sim) – this is correct.

Also, I've still not had my resident fund money returned 6 months later – At this present time there is still £7 in your resident fund ledger, despite numerous attempts to contact your family to arrange making this refund, our prompts have been ignored.

If you are thinking of leaving a family member with no capacity there please avoid! – Thank you for leaving your opinion and views about supporting residents living without capacity, however, we are currently supporting numerous residents deemed to not have capacity, these residents and their families have not raised any concerns with regards to our care delivery.

We really do hope that you are now receiving the care you require in a more suitable care environment which can support your increasing care needs, all the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

The care my 98-year-old mom received at Rushall Care Home was simply the very best she could have had and we could have hoped for. The staff were amazing carers and nothing was too much trouble. She couldn’t have spent the last 2 weeks of her life in a better place. We would 100% recommend this care

home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words your family are our family especially more so when delivering end of life care. We always strive to offer the best care possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter-in-law of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was here for 2 weeks end-of-life. Everyone I met was simply amazing, lovely and caring people. I will definitely recommend.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words, my team and I are so pleased to hear that you liked the care being provided for your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Friend of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

I’m a friend of a resident at Rushall Care Home and although, at first, I felt upset when I heard about her going into a care home when she became unwell, I can say with my hand on my heart that she has received and continues to receive the highest standard of care over the eight years of being there.

The staff are friendly, understanding, patient and pleasant. The nurses make her feel listened to and comforted just as much as the carers do, which reassures my friend. Before she became unwell, she was always up for a laugh, the first on the dance floor and loved a Bacardi or Baileys. So to see her smiling when I see her makes me happy to know that she’s being cared for as she should and she’s also still able to enjoy the odd glass of Bacardi or Baileys too. The activities aren’t just kept to the lounge areas either, the home offers a lot of animal therapy, which is amazing! If I had to point someone in the right direction for a care home I would 100% point them to Rushall Care Home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for leaving us this feedback. It’s very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My father was extremely poorly, and following several weeks in hospital and due to his care needs, he was transferred to Rushall Care Home in December 23. As a family, we expected him to die in the care home, but my dad had expressed a wish to die in his own home, and my mom wanted the same for him.
It

was my first experience in a care home, so I didn’t know what to expect, and I was a little apprehensive. I needn’t have worried though. The care was absolutely fantastic. From the start, my dad was treated with the respect and dignity he deserved. The staff were extremely friendly and helpful, not just to my dad but to us as family members - this included the careers, nurses, manager, kitchen staff and the lady who does the laundry. They all went above and beyond, and nothing was too much trouble. The care was fantastic, and after a week, they’d stabilized my dad well enough for him to go home so he could spend his final days at home as per his wishes. Dad passed away peacefully on 19th December.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family, and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you are so very happy with the care we provided here at Rushall Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah A (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My mom has been in Rushall Care Home for over 18 months. The staff look after her really well and are very pleasant. My dad goes to visit every day, and they are equally good to my dad. We are happy with her care and know when we leave her, she will be looked after. Anytime she is not feeling well,

nurses always know what to do.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind review. I will pass on your lovely compliments to the whole team. Your family are our family too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean L (Sister of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

Rushall Care home staff, team Rushall, really do care. They can't do enough for my sister and her family. We are all welcomed with big smiles and hugs every time we visit. They listen to what we have to say and act on any requests we have, if possible. I couldn't ask for a better place for my sister

now that she can't live at home with her husband. I would highly recommend the home to anyone who needs this sort of care/nursing. Well done, team Rushall.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle H (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

It is an emotional, scary and very hard decision to make to have your loved ones cared for away from their home. It certainly was for us.
The kindness and compassion shown to us were second to none and have continued throughout Mum’s stay.
The care Mum receives is wonderful. The staff all call her

by her name, show her love and care and have the utmost patience with her.
The manager and staff are all approachable - we never feel like we are being a nuisance even though they are busy. They are always friendly and helpful.
Thank you, team Rushall. You are all amazing, and we will be forever grateful to you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this really lovely feedback; I will pass your kind thoughts over to my hard-working and dedicated team. All the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael W (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

We as a family couldn't wish for a better home to care for our mom, on her end of life journey, which ended on the 1st of December 23. The staff were brilliant and always did their best to see to mom's and our needs. Even though Mom only spent a month there it totally rebooted her and was sitting up

eating on her own and able to walk with Aid, which she could not do before going. Within days she was playing games in their communal room with the rest of the residents and staff. I was totally taken aback on how she was a changed person if only for the short time she had spent there. Thank you all and thank you for being there for us too, and Mom.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you are so very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle L (Niece of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience

Outstanding service to residents delivered by the engaged and caring staff that are well managed and clearly enjoy their roles. My aunt received personal and professional care for the four years she was here. Communication with me regarding her care was always in her best interest. She was very happy

during her time there, and she was nursed with tenderness and empathy in her final palliative stage.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback. I will pass your kind thoughts over to my dedicated team. All the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

I just want to express how incredibly grateful I am to the wonderful team at Rushall for taking care of Dad with such kindness and devotion. Dad took up residence in April 2019 suffering from symptoms of dementia and was no longer able to live independently which he really struggled to come to terms

with. The standard of day-to-day care, the food and the amazing range of activities provided in the home are truly amazing. As soon as you walk through the door, you immediately feel like you are at home, with a warm welcome, a smile or a hug when you need one. The staff really do treat each resident like a member of their own family so you can rest assured that your loved one is in safe hands. As Dad’s health deteriorated, the dedicated nursing team were fully equipped to ensure that he received the appropriate medication and end-of-life care, meaning that he was able to spend his final days in familiar surroundings and with dignity. Thank you so much to the manager and his amazing team.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind review. I will pass on your very kind compliments on to the whole team, we miss your Father (and your visits) very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

Mom has been at Rushall Care Home for the past six and a half years, until she recently passed away.

Carers who welcomed Mom into the home were there for her at the end, having cared for her throughout her time at Rushall. They knew her well and understood her needs, they knew what worked for Mom

and what didn't. Mom preferred to stay in her room so very often activities were taken to her to ensure she was included in as much as possible.

Mom always enjoyed her food and while at Rushall she received good and varied meals, usually sending back empty plates.

The staff were always approachable and supportive, no matter what. We have always been made very welcome. Staff have always talked to us about issues as they have arisen and we have always had input into mom's care.

Would definitely recommend this home to anyone looking for a good, caring, happy environment.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann S (Sister of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

Wow what can I say, only the biggest thank you for having my brother in this fantastic home, who has settled well. My brother is poor now and needs to rest and be in a peaceful, safe environment and he is in just the place. It has took many years to find somewhere where I can finally relax a bit myself,

knowing he is well looked after. All staff are fantastic, helpful and professional and good humoured. As a retired nurse myself I know excellent standards when I see them. Love you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this review, we always do our very best to ensure that our residents are living their best lives as much as is possible. I will pass on your lovely compliments to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Excellent in every way. Empathy and dignity, greeted every time we visit with a wonderful member of staff. Always smiling. Cannot do enough for my mum. Provided great support for me also.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you are so very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry H (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

My 90-year-old mum has been at Rushall Care Home for six and a half years. We have seen staff come and go but the team there now are spot on! My mum has had her ups and downs and the manager and his team have been wonderful. They listen, guide you and deal with everything that comes along. They accept

if they don’t have something quite right but they have such a strong team and systems in place that they soon sort it.
Every member of staff will listen to any concern you have, sort it or send you in the right direction to make sure everyone is happy.
Mum has recently passed away, of course, a very difficult time for us but every single member of staff helped us through it. I wouldn’t have wanted Mum to be anywhere other than Rushall.
I wholeheartedly trusted them with my mum.
The staff at Rushall are a fantastic team with the residents' needs at the heart of everything they do.
I shout out from the rooftops my praise to them all!

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra S (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

Dad is receiving amazing care from regular carers who know him well. Despite his dementia, Dad has retained his humour and occasional banter and the carers have identified how to use this to most engage Dad. Care is therefore carried out in a person-centred way. Meals are varied, balanced and of the

appropriate texture for Dad to enjoy. When unwell, with reduced appetite, supplements have been introduced. There are lots of activities adapted to meet all residents' individual needs and therefore inclusive of all. The home is welcoming and friendly with good professional knowledge. Health needs have been picked up and responded to swiftly. Watching a loved one navigate dementia has impacted on my well-being, staff recognise this and are caring to family too. I can't thank all of the staff enough for their meaningful, thoughtful care. Absolutely recommend this home-from-home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Relative of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience

Very nice, warm welcome by all staff and management. Felt very comfortable.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for leaving us this feedback. It’s very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilda T (Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

I love it here. I feel really loved here by the carers and management. Entertainment is great; I feel so included here in all that goes on. The general manager, activities co-ordinator, deputy general manager and all the carers are so good to me. I thank God the day they brought me here; after my husband

died, I was so lost, and they all picked me back up again. Thank you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy living here with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher C (Respite Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience

I have been in care for five years in three other care settings and I can categorically say that this is by far the best. The facilities are excellent and the care staff are warm, friendly and so helpful. There is a real sense of community here and it feels like my home.
Thank you to all the staff

for making Rushall such a special and pleasant place to be.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for leaving us this really lovely feedback; it is such a pleasure to look after you and help you to feel at home here with us. I will pass on your amazing comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Rushall Care Home

Care Provided by Rushall Care Home

Good to Know

Funding & Fees Guide for Rushall Care Home

Facilities