Review from J O (Friend of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

I’m a friend of a resident at Rushall Care Home and although, at first, I felt upset when I heard about her going into a care home when she became unwell, I can say with my hand on my heart that she has received and continues to receive the highest standard of care over the eight years of being there.

The staff are friendly, understanding, patient and pleasant. The nurses make her feel listened to and comforted just as much as the carers do, which reassures my friend. Before she became unwell, she was always up for a laugh, the first on the dance floor and loved a Bacardi or Baileys. So to see her smiling when I see her makes me happy to know that she’s being cared for as she should and she’s also still able to enjoy the odd glass of Bacardi or Baileys too. The activities aren’t just kept to the lounge areas either, the home offers a lot of animal therapy, which is amazing! If I had to point someone in the right direction for a care home I would 100% point them to Rushall Care Home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for leaving us this feedback. It’s very much appreciated.

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Review from J D (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My father was extremely poorly, and following several weeks in hospital and due to his care needs, he was transferred to Rushall Care Home in December 23. As a family, we expected him to die in the care home, but my dad had expressed a wish to die in his own home, and my mom wanted the same for him.
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was my first experience in a care home, so I didn’t know what to expect, and I was a little apprehensive. I needn’t have worried though. The care was absolutely fantastic. From the start, my dad was treated with the respect and dignity he deserved. The staff were extremely friendly and helpful, not just to my dad but to us as family members - this included the careers, nurses, manager, kitchen staff and the lady who does the laundry. They all went above and beyond, and nothing was too much trouble. The care was fantastic, and after a week, they’d stabilized my dad well enough for him to go home so he could spend his final days at home as per his wishes. Dad passed away peacefully on 19th December.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family, and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you are so very happy with the care we provided here at Rushall Care Home.

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Review from Sarah A (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My mom has been in Rushall Care Home for over 18 months. The staff look after her really well and are very pleasant. My dad goes to visit every day, and they are equally good to my dad. We are happy with her care and know when we leave her, she will be looked after. Anytime she is not feeling well,

nurses always know what to do.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind review. I will pass on your lovely compliments to the whole team. Your family are our family too.

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Review from Jean L (Sister of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

Rushall Care home staff, team Rushall, really do care. They can't do enough for my sister and her family. We are all welcomed with big smiles and hugs every time we visit. They listen to what we have to say and act on any requests we have, if possible. I couldn't ask for a better place for my sister

now that she can't live at home with her husband. I would highly recommend the home to anyone who needs this sort of care/nursing. Well done, team Rushall.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.

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Review from Michelle H (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience

It is an emotional, scary and very hard decision to make to have your loved ones cared for away from their home. It certainly was for us.
The kindness and compassion shown to us were second to none and have continued throughout Mum’s stay.
The care Mum receives is wonderful. The staff all call her

by her name, show her love and care and have the utmost patience with her.
The manager and staff are all approachable - we never feel like we are being a nuisance even though they are busy. They are always friendly and helpful.
Thank you, team Rushall. You are all amazing, and we will be forever grateful to you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this really lovely feedback; I will pass your kind thoughts over to my hard-working and dedicated team. All the very best.

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Review from Michael W (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

We as a family couldn't wish for a better home to care for our mom, on her end of life journey, which ended on the 1st of December 23. The staff were brilliant and always did their best to see to mom's and our needs. Even though Mom only spent a month there it totally rebooted her and was sitting up

eating on her own and able to walk with Aid, which she could not do before going. Within days she was playing games in their communal room with the rest of the residents and staff. I was totally taken aback on how she was a changed person if only for the short time she had spent there. Thank you all and thank you for being there for us too, and Mom.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you are so very happy.

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Review from Michelle L (Niece of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience

Outstanding service to residents delivered by the engaged and caring staff that are well managed and clearly enjoy their roles. My aunt received personal and professional care for the four years she was here. Communication with me regarding her care was always in her best interest. She was very happy

during her time there, and she was nursed with tenderness and empathy in her final palliative stage.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback. I will pass your kind thoughts over to my dedicated team. All the very best.

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Review from Steve W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

I just want to express how incredibly grateful I am to the wonderful team at Rushall for taking care of Dad with such kindness and devotion. Dad took up residence in April 2019 suffering from symptoms of dementia and was no longer able to live independently which he really struggled to come to terms

with. The standard of day-to-day care, the food and the amazing range of activities provided in the home are truly amazing. As soon as you walk through the door, you immediately feel like you are at home, with a warm welcome, a smile or a hug when you need one. The staff really do treat each resident like a member of their own family so you can rest assured that your loved one is in safe hands. As Dad’s health deteriorated, the dedicated nursing team were fully equipped to ensure that he received the appropriate medication and end-of-life care, meaning that he was able to spend his final days in familiar surroundings and with dignity. Thank you so much to the manager and his amazing team.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind review. I will pass on your very kind compliments on to the whole team, we miss your Father (and your visits) very much.

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Review from S F (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

Mom has been at Rushall Care Home for the past six and a half years, until she recently passed away.

Carers who welcomed Mom into the home were there for her at the end, having cared for her throughout her time at Rushall. They knew her well and understood her needs, they knew what worked for Mom

and what didn't. Mom preferred to stay in her room so very often activities were taken to her to ensure she was included in as much as possible.

Mom always enjoyed her food and while at Rushall she received good and varied meals, usually sending back empty plates.

The staff were always approachable and supportive, no matter what. We have always been made very welcome. Staff have always talked to us about issues as they have arisen and we have always had input into mom's care.

Would definitely recommend this home to anyone looking for a good, caring, happy environment.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best.

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Review from Ann S (Sister of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

Wow what can I say, only the biggest thank you for having my brother in this fantastic home, who has settled well. My brother is poor now and needs to rest and be in a peaceful, safe environment and he is in just the place. It has took many years to find somewhere where I can finally relax a bit myself,

knowing he is well looked after. All staff are fantastic, helpful and professional and good humoured. As a retired nurse myself I know excellent standards when I see them. Love you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this review, we always do our very best to ensure that our residents are living their best lives as much as is possible. I will pass on your lovely compliments to our team.

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Review from A B (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Excellent in every way. Empathy and dignity, greeted every time we visit with a wonderful member of staff. Always smiling. Cannot do enough for my mum. Provided great support for me also.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you are so very happy.

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Review from Terry H (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

My 90-year-old mum has been at Rushall Care Home for six and a half years. We have seen staff come and go but the team there now are spot on! My mum has had her ups and downs and the manager and his team have been wonderful. They listen, guide you and deal with everything that comes along. They accept

if they don’t have something quite right but they have such a strong team and systems in place that they soon sort it.
Every member of staff will listen to any concern you have, sort it or send you in the right direction to make sure everyone is happy.
Mum has recently passed away, of course, a very difficult time for us but every single member of staff helped us through it. I wouldn’t have wanted Mum to be anywhere other than Rushall.
I wholeheartedly trusted them with my mum.
The staff at Rushall are a fantastic team with the residents' needs at the heart of everything they do.
I shout out from the rooftops my praise to them all!

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review from Debra S (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

Dad is receiving amazing care from regular carers who know him well. Despite his dementia, Dad has retained his humour and occasional banter and the carers have identified how to use this to most engage Dad. Care is therefore carried out in a person-centred way. Meals are varied, balanced and of the

appropriate texture for Dad to enjoy. When unwell, with reduced appetite, supplements have been introduced. There are lots of activities adapted to meet all residents' individual needs and therefore inclusive of all. The home is welcoming and friendly with good professional knowledge. Health needs have been picked up and responded to swiftly. Watching a loved one navigate dementia has impacted on my well-being, staff recognise this and are caring to family too. I can't thank all of the staff enough for their meaningful, thoughtful care. Absolutely recommend this home-from-home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.

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Review from P K (Relative of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience

Very nice, warm welcome by all staff and management. Felt very comfortable.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for leaving us this feedback. It’s very much appreciated.

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Review from Hilda T (Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

I love it here. I feel really loved here by the carers and management. Entertainment is great; I feel so included here in all that goes on. The general manager, activities co-ordinator, deputy general manager and all the carers are so good to me. I thank God the day they brought me here; after my husband

died, I was so lost, and they all picked me back up again. Thank you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy living here with us.

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Review from Christopher C (Respite Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience

I have been in care for five years in three other care settings and I can categorically say that this is by far the best. The facilities are excellent and the care staff are warm, friendly and so helpful. There is a real sense of community here and it feels like my home.
Thank you to all the staff

for making Rushall such a special and pleasant place to be.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for leaving us this really lovely feedback; it is such a pleasure to look after you and help you to feel at home here with us. I will pass on your amazing comments to the team.

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Review from E D (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

My mom moved into Rushall Care Home recently and I’m so pleased that she’s now standing with assistance and sitting in a chair. The staff have been encouraging her and even though she was very ill before Christmas and not able to do anything she is gradually gaining more independence and returning to

her ‘old self’.
She turned 90 years of age when she moved in and the manager and staff were very accommodating, allowing us to use their beautiful newly refurbished lounge for the family to gather together. She loved it. Thank you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind words. My team and I really appreciate your kinds and and always put our residents at the forefront of everything we do here at Rushall. We offer choices without rules, ensuring that person centred care is paramount. Thank you.

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Review from June P (Mother of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

My daughter was transferred here from a hospice. She has spent the last 5 weeks of her life here, she has been cared for by all staff with love and tenderness. She settled very well and looked after all her visitors by staff always offering to feed us. As her mother, I offer all my love and thanks for

all they did.
God bless you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words, my team and I are so pleased to hear that you like the care being provided for your loved one.

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Review from Jacquie C (Wife of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

The home is very friendly - welcoming and caring to residents and family.
My husband is well cared for and looked after.
The home is clean and pleasant to walk into.
The staff are very friendly and caring.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words, my team and I are so pleased to hear that you like the care being provided for your loved one.

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Review from Maureen K (Sister of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care my sister has received. She is very well looked after and she loves her food. Everyone is very happy to help when needed. I thought Christmas was lovely and a great effort, she loved her presents.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words, we did have a very fun Christmas. I will pass your lovely commments on to my team.

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Rushall Care Home

Care Provided by Rushall Care Home

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Funding & Fees Guide for Rushall Care Home

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