Review from Anita L (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience

My mother was a resident for 15 months until her passing in August 2022.
All her time there she was treated with love, compassion and dignity.
The staff were very caring, professional and friendly, I couldn't have managed the last months without them. They became part of our family. Thank you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind review. I will pass on your compliments to the whole team, we miss your mother a lot.

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Review from Karen C (Niece of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

My uncle was on end-of-life care. The staff here did everything they could for him during the short time he was there. Very friendly warm environment and when the time came he had a wonderful send-off from them.
Thank You.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my team. All the very best.

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Review from Maureen J (Respite Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

I have been a resident in Rushall Care Home for two weeks of respite care and I can honestly say I have enjoyed it. I have never laughed so much. The staff are all wonderful, they work so hard. You get a cuddle if you are feeling a bit down. The activities are great. I had lost weight in the hospital

but the food is lovely and fresh, they have fed me up. Well done to the manager and the girls.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your lovely feedback, it has been such a pleasure to look after you and help you feel better. You are welcome to come and visit us at any time. I will pass on your comments to the team. All the very best.

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Review from Tracey M (Daughter-in-law of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

All staff were excellent and treated my mother-in-law and all family members with respect, They kept us informed at all times and were very helpful and friendly, we were told that we could visit at any time day or night.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words and fantastic feedback. We really appreciate it and future families will find this information very helpful. Kindest regards.

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Review from Barry M (Respite Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience

Rushall care home welcomed my mother with open arms. Their support and professionalism is second to none and we as a family can't thank all the staff, (you are all lovely) and the manager enough, you should all be very proud of yourselves. Mom was very unhappy since the passing of our father recently

and you have put the sparkle back into her life. To the Manager thank you for your quick response to our urgent situation. Top man.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Again, thank you so very much for your very kind words. My team and I really appreciate your lovely feedback. We only aim to do the very best we can. Thank you.

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Review from Anita M (Daughter-in-law of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience

I am very pleased with how they have treated my mother-in-law, she lost her husband of 47 years in July and has been very lonely and frightened at home, within a day we all saw the difference in her, they all have a good chat, treat her so good, she is so happy there, they do everything she wants can't

thank them enough, you can tell they really do care and take great care in their work, I was a carer and have seen so many bad carers over the years, but they are all so great very pleased no complaints.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind words. My team and I really appreciate your kinds and and always put our residents at the forefront of everything we do here at Rushall. We offer choices without rules, ensuring that person centred care is paramount. Thank you

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Review from J F (Respite Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience

When I was first admitted to Russell Nursing Home I really didn't want to stay. Because I was so out of it and not well, but after a couple of weeks I was feeling really well again and getting about, because of the care I have received from the people in here from management, carers and kitchen staff.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your resident review, it is so refreshing to have a care review from someone we have looked after. I will pass on your lovely comments to all the team.

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Review from J T (Husband of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

Excellent overall experience. Could not be any more satisfied with the care and comfort provided to my wife.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thak you so very much for your lovely review, we always strive to do our very est at all times. I will pass on your comments to my team.

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Review from Alistair S (Uncle of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Excellent care home. My niece suffered from Huntington's Disease which is an extremely debilitating condition. She was a resident with Rushall Care Home for around 6 months, and in that time she received excellent care. The staff were invariably caring and showed her the respect that she deserved. The

care home made excellent adjustments to her diet when she became unable to chew and managed to create tasty food in spite of this. There was a regular range of activities for residents and my niece was able to partake in these. There was also good communication to me when needed. Strongly recommend the care home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your amazing care home review, we always strive to do our very best for all of our residents here at Rushall. I will pass your kind comments on to my team.

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Review from Kerrie C (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My dad came into Rushall Care Home from hospital, not a well man he was only 63 years old the Home Manager and day staff and night staff and the nurses looked after him really well he got on with everyone there, even seen a smile which it had been a long time since he did that, my dad liked his own

company in his room and all the staff always popped in for a chat he loved his TV and DVDs. Towards the end of his life, everyone was so caring and always came in to ask if we were ok and if we need anything, when he did pass away everyone was there for us giving us the time to say goodbye to my dad, I could not ask for a better care home so glad he went there. If anyone is looking for a good and friendly care home I would recommend it to anyone five stars keep up the good work. And again thank you for everything.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for the really kind review, your dad is very much missed. I will pass your thanks over to the whole team here at the home.

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Review from C C (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience

My mother was 92 when she was transferred to Rushall Care Home after spending three weeks in hospital for end-of-life care. The care my mother received was excellent, every member of staff was kind and caring and made my mother's last few weeks very comfortable. My mother's visitors were treated with

respect and kindness. I would recommend Rushall Care Home to anyone. Thank you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for your very kind comments about our home and our team, we always strive to do our very best. All the very best from us here at Rushall.

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Review from Denise H (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience

I visited five care homes and was feeling broken, I had made my mom a promise I couldn’t keep months before and she was the end of life and I could not have her at home due to her complex health issues. Then I visited Rushall Care Home, the minute I entered the home my worries started to fade. The warmth

that comes from every member of staff within the first five minutes of waiting to be seen left me feeling lighter. Mom moved in for two weeks before she passed and I can honestly say she got exceptional care. Nothing was too much trouble. Banter was a plenty and kindness was abundant. My mom was treated with dignity and respect and I can honestly say if you can have a good death, that is what she got. My family were made to feel so welcome and Mom was happy there and that is all that mattered. When the manager showed me around he had so much passion for the home and it showed in all his staff. l 100% recommend this wonderful home and am happy to speak personally to anyone to verify.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for all of your amazing comments about our home and our team. Your mother was such a character and really was a pleasure to care for, if only she’d moved in sooner. I will pass on your very kind words to my team here at Rushall. All the very best.

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Review from Susan W (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience

Mum had approx 1 week of care at Rushall before she passed away. In that one week, she had more care than the months spent at her previous nursing home combined. The staff were knowledgeable, helpful, respectful to my brother and I when mum passed away. They couldn't do enough for mum or the family.

They actually 'care'. I can't praise them highly enough. Thank you so much for making mum comfortable in her last days.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words your family are our family and we always do our very best for our residents here at Rushall. Such a shame your mother wasn’t here longer with us. I will pass on your lovely comments to my team. All the very best.

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Review from D R (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

Overall, the care given and received was carried out with compassion, dignity and kindness. Although the team were obviously busy, they always gave their time when needed for either intervention or answering questions. There is a warm, friendly atmosphere between the team and also in the environment.

Although the home was mid-refurbished, it was clean and furnished well. The floors and rooms which were complete, were very nice.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for your lovely review, yes my team do work really hard to ensure that everyone is well looked after, I will pass on your positive comments. Also, our complete refurbishment is going so very well, most of the public areas are nearly completed, we will be moving on to the private bedrooms next. We have a fun 2022 ahead, and all the very best to you.

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Review from Samantha B (Sister of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My brother was transferred from hospital to Rushall Care Home for end of life care and have to say the staff were exceptional during such a difficult time. They were understanding, friendly and patient. We couldn’t have asked for a better place for my brother to spend his final weeks.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review from Mark D (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

Dad couldn't have spent his last six months in any better place, management were very quick to sort out one or two initial issues, to begin with. Dad needs were very well accommodated, he was very well fed and always had drinks to hand, socialising was always an option and available if he wanted it.

In particular dads carers have been fantastic, he was so well looked after, with a smile, good banter, and a laugh, and I know he grew rather fond of many of the carers, and had a very good relationship with most of them. Dad was the favourite of a few lol. I also can't fault management, The Manager, and the team for allowing dad to return from hospital for his last few days, allowing family as much time as we wanted to spend with dad, which we took full advantage of, we were very well treated, and accommodated. Ten out of ten most excellent service. Thank you Rushall Care Home for making my dad's last month's a pleasure, thank you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words your family are our family especially more so when delivering end of life care. We always strive to offer the best care possible.

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Review from Diana T (Niece of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

Sincere thanks to the amazing staff at Rushall Care Home. My aunt was lucky enough to get a place here after being discharged from hospital in 2021. She was nursed to the highest of standards by a team of dedicated staff who always welcomed us with a smile. Sadly passing away at 92 years of age she

was given 10 months of stress-free life and enjoyed every moment. The care manager runs an amazing team. Credit to all of you and thanks on behalf of our family. You are a credit to the profession.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words, your family are our family and we always strive to do our very best. Your words of encouragement will be relayed back to my team.

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Review from Martin H (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

When admitted, my mother was confused and recovering from a fractured hip and breast cancer. The care home staff have helped her start walking again and also encourages her to take part in the activities that the home puts on every day. The staff are friendly and the rooms are in good condition and

my mother has started to put weight back on as she enjoys the meals provided.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your review, we really do appreciate your kind thoughts.

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Review from Sandra T (Wife of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

Words cannot express our gratitude for the care, compassion and kindness given to my husband during his time at Rushall Care Home. The staff and manager are simply wonderful, we cannot fault anything. The home is spotlessly clean, smells fresh and the staff go above and beyond what is expected of them,

they give care and support not only to the residents but to the family also. We could not have asked for kinder people to look after him and will always be eternally grateful for the empathy, kindness and dignity given to him during his last few days. If you are looking for a care home for a loved one, in our experience you could not get better than Rushall Care Home, in our opinion, it is how all care homes should be run.

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Review from Claire T (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

Dad was only at the home for a very short time before passing away on Friday. Staff were wonderfully attentive to my father, courteous towards us and kindly arranged video calls for our family. As my father's care became end of life, they invited my mother and I to visit him. This gave us precious time

with him that we shall cherish and my daughters were allowed to see their Grandad before he left the home. They were touched that staff had lined up in respect and that they'd placed a rose on their Grandad's chest. This has helped us all, we know that the care my father received was exceptional. We'd like to thank the staff and especially the manager for their kindness, understanding and support. If you're looking for a care home for your loved one with kind and respectful staff, a clean comfortable environment and a genuinely caring team then Rushall Care Home is hard to beat.

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Rushall Care Home

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Funding & Fees Guide for Rushall Care Home

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