Review from Geraldine J (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience

My father came into Rushall Care Home in July. He has been looked after with a high level of care. Lovely meals, personal care 100% and encouraged to join in with activities, which my father really enjoys. The staff are wonderful, they want to help you, and so caring for all the residents.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for the really kind review. I will pass your thanks over to the whole team here at the home.

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Review from Phil P (Son of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

Not being able to look after a much-loved parent, for whatever reason, is a cause for much frustration, soul searching and sadness. Mom was an absolute star in bringing up myself and my dear brother and in later life, giving all she had to make the lives of her grandchildren the best and happiest that

they could be. As we get older our faculties gradually deteriorate until we reach the stage where we are unable to look after ourselves. When this happens, someone needs to look after us. Mom was fast approaching this stage and neither my brother nor myself were in a position whereby we could provide the 24-hours-a-day care that Mom needed. So we began our search to find the best Care Home that we could. Rushall Care Home was that place. All my family would like to show our gratitude to everyone who works there, from the bottom of our hearts, for your humour, your caring and wanting to do your best for the residents always. You are true professionals and should be so proud. Bless you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you Phil for leaving us such a heartfelt review, my team and I really appreciate your amazing comments. I have no words to match yours, apart from saying that we will always do our very best for all of our residents here at Rushall.

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Review from Jonathan P (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

When the time comes for a loved one to be placed in the care of others, it can be a very unsettling period for both the relatives and the family member too. I visited a number of other, less nice care homes before having to take the decision of which one to place Mom in. The weight of such a decision

can sometimes feel overwhelming and feels like such a huge responsibility to have to make - placing the person who has spent all of your life loving, caring and looking after you into the hands of strangers. I don't mind admitting that I had many, many sleepless nights over the prospect of doing this, but when the time came, the decision was made so much easier because of the wonderful attitudes of the staff, manager and even the owner who kindly helped me move some of Mom's possessions from her house to the Home. Mom's time there was spent being looked after by caring, committed and loving people who treated her with dignity and humanity. Our family have a lot to thank them for. Thank you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you, Jonathan, for such a lovely review of our home, I will most certainly pass on your lovely comments. Thank you so much.

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Review from Barry W (Nephew of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience

My aunt sadly passed away in September 2020, but was a resident at Rushall Care Home for the last four years of her life. From day one we as a family had been very satisfied with the care and support provided by the care home through carers, management and administration staff. From having been a frequent

in-patient in hospital in the months prior to entering residential care my aunt's situation was quickly stabilised, dramatically improving her quality of life. Whilst she was bed-ridden and her mental health deteriorated through dementia over time we believe staff always treated her in her best interests and with respect for her dignity. We were contacted individually about aspects of her care, but also highly valued collective communications such as the monthly newsletter with stories and photos. Whilst living remotely, whenever we visited we were welcomed, any questions we had were answered and we were very confident she was in safe hands.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you Barry for your lovely review, your Aunt remains very much missed from our home. I will pass your comments on to our team here at Rushall.

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Review from Lynn R (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

My Mum has been in Rushall Care Home since November 2019. During her stay, she continues to receive excellent nursing care and support from the whole team. To know that she is safe in a very caring environment is a great comfort for me and the rest of my family. I am also thankful for the ongoing support

I am given by everyone to try and make these difficult times manageable. A great example of how dedicated all members of the team are to provide a happy, safe and caring environment for our loved ones.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for leaving us such a positive review. We really appreciate your heartfelt feedback.

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Review from H J (Granddaughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

My nan was a resident at Rushall Care Home, she was only in there for a week or so but she was made very comfortable. I couldn't have asked for a better place for my nan to spend her final days. The staff were very caring, they treated my nan with dignity and nothing was too much trouble. The care home

is very welcoming and was always clean and tidy. I highly recommend Rushall Care Home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you very much for your kind comments, we are glad to hear that you found our home to be welcoming. We are currently having a refurbishment (starting with the public areas), we are eager to make the home even more welcoming.

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Review from Teresa O (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience

Rushall Care Home is very warm and welcoming, Mom has settled in very well, it's like home from home.
The staff are very friendly and caring to both residents and visitors - nothing is to much trouble. There is always plenty of activities and trips with a great variety of different things happening

daily. The nursery visits are a brilliant idea, the residents look forward to their visits as much as the children do.
The food is lovely, homemade with plenty of choice and also catering for Mom's diabetic diet.
Rushall Care Home is clean and tidy with its whole team of dedicated staff.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

I am so pleased to hear that you find our home to be warm and welcoming, we always do our very best here at Rushall. Your family is our family.

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Review from Kate D (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience

Mum was transferred here from hospital, the staff have been fantastic at taking care of her needs and keeping us up to date with Mum's wellbeing. The activities that are provided for the residents to do are fantastic along with social media updates makes knowledge of how your loved one is doing invaluable

certainly in the current climate with COVID looming. Well done to the Rushall Care team, you do a great job.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for your review. Activities are a key part of making each day fun. The Activities Co-ordinator is always coming up with fun ideas which everyone can get involved with if they want to. I will pass on your kind words to the whole team.

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Review from Cathryn W (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience

My mom was only at Rushall for a short time as we accessed the nursing care for her progressing dementia. A nurse took us through an induction, care plan and also included an end of life plan so sensitively when we moved her there. As hard as it was to do this was a huge comfort to us as Mom deteriorated.

Mom died sadly during the COVID shutdown, but the home went above and beyond to keep in touch with us. I am so glad we moved her, the staff were friendly, caring and knowledgeable and gave us every confidence she was in the right place.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you, Cathryn, for leaving us this feedback. It’s very much appreciated.

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Review from K L (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

Generally and overall the care is good, sometimes excellent and sometimes not so good but Mum is happy, content and generally well in herself, despite having dementia. The staff and management have a good understanding of Mum's needs.

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Review from Lorraine H (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience

We have been fantastically impressed with the individual and personalised care that Rushall offers.
The activities co-ordinator organises a great array of activities. The visits from the children of a local nursery are lovely and Dad has also been involved in VR research as well as exercise, games

and crafting.
The home always feels like there’s something going on and every single member of staff greets Dad and every other resident personally every time they see them. Visitors are also made welcome.
The manager was very reassuring in the early days, sending photos and updates daily at first (and when he was poorly) - we have more photos of Dad in the past few months than we’ve taken in years and he’s probably done more things too. The food is also excellent, home cooked with a varied menu and choices available.
Where we thought using a care home would be a stressful and difficult choice, it has turned out to be hugely reassuring, and we are able to feel that Dad is safe, cared for and above all, happy.

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Review from Dave D (Son of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience

We have been very impressed with the level of Care that my Father has at Rushall Care Home.

The staff are excellent and do a fantastic job and this ensures that he is very happy there. There are always staff around and they are extremely helpful and friendly.

The other highlights are the food,

there seems to be a full and varied menu every day and also the activities that the staff encourage the residents to take part in, such as exercise, day trips out and visits from a local school etc.

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Rushall Care Home

Care Provided by Rushall Care Home

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Funding & Fees Guide for Rushall Care Home

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