Swan House

Pooles Lane, Short Heath, Willenhall WV12 5HJ
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9.8 70 Reviews
  • Swan House, Willenhall
Swan House in Willenhall, West Midlands is run by Absolute Healthcare Swan House Ltd. Swan House is a purpose built care home that accommodates up to 61 people. Care includes Residential, People Living with Dementia and Nursing Care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a variety of local shops.

Each bedroom contains a fully adjustable bed, a call point, Wi-Fi, wardrobe, lockable bedside table and an en-suite toilet and hand wash basin.
Lovely communal dining rooms and lounge areas are spread across the 2 floors, all accessible by lift.

There is a dedicated activity coordinator and hair salon with a weekly hairdresser offering all hair services.
Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.

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Care Provided by Swan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Absolute Healthcare Swan House Ltd
  • Person in charge
  • Shirley Gibbs (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Swan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The costings as advertised are dependent on a full pre-admission assessment and therefore these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No limitation on visiting hours


  • Parking

  • On-site Car Park Available


Swan House Reviews (70)

Total of 70, showing 1-20
9.8

Swan House has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time Swan House has 70 reviews.

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Review from D B (Sister of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swan House is a very caring and comfortable home. I have never been to a care home before and I was very impressed how all the staff were very caring towards the residents. Nothing is to much trouble for any of the staff.
I can say that I feel more easy knowing my sister is in Swan House.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your lovely comments. It is a pleasure to have your sister with us and you are always welcome as we now consider you a part of our Swan Family. I will pass on your kind words to the rest of the team.


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Review from J A (Sister of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care that my Brother is receiving from the wonderful staff at Swan House.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind words. It's an absolute pleasure having your brother stay with us, he always brings a smile and is a true gentleman. I will pass on your comments to the team.


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Review from C D (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was unable to live at home alone anymore so we researched a few homes and after visiting Swan House we knew this was the perfect place. All staff are so friendly and helpful, they ensured Dad settled quickly. We are always kept up to date with how Dad is getting on. We are sure we made the right
choice!

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind words. Your Dad has settled in really well and you and your family are always welcome. I will pass your comments onto our team.


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Review from E D (Daughter-in-law of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has moved into Swan House from living in his own home. He was reluctant, to say the least, but has settled unbelievably well. The staff engage with him and explain everything to him. He is encouraged to be independent but also make his own choices. Swan House is full of excellent staff
who always make time for the residents and family. It is extremely well-run and resident-focused.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your comments. The staff always encourage our residents to be as independent as they can but are always ready to support them when required. It is important to us to make any new resident feel welcome and strive to create a homely atmosphere. We're glad that you feel happy with the care provided.


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Review from Charles S (Husband of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, the staff are very caring, home is very clean with a lovely friendly atmosphere.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind words. I will pass on your comments to our team. We're so glad that you're happy with the care we provide and pleased that you feel welcomed as a family.


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Review from Dawn H (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how wonderful this care home is. I hated to have to place our very much loved mom into a home. She has vascular dementia and we would no longer cope or give her the care she needs. I shouldn't have worried. Mom is so happy and so well cared for on all levels. Every member of
staff including management is fabulous. I can now sleep at night knowing how well my mom is cared for. They are simply amazing!

Reply from Swan House Home Manager, Home Manager at Swan House

What wonderful words, we are so very lucky to have such lovely Residents and Relatives here at Swan House. Your Mum brings a huge smile to everyone who comes into contact with her, our team all feel very privileged to be in the caring profession especially here at Swan House.


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Review from L S (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has resided at Swan House for nearly a year now. During all this home I cannot speak highly enough for the care my dad has received. The staff are exemplary, they have cared for my dad with respect and love, treating him as one of the family. Throughout this time they have kept me informed about
all aspects of Dad's health and wellbeing. For anyone who is thinking of having a loved one stay at Swan House, I would highly recommend this lovely home.

Reply from Shirley Gibbs, Registered Manager at Swan House

Thank you for your kind words. It's an absolute pleasure to have your dad reside here with us. We always have an open-door policy and it's good to know that you are happy with our service. Family members are always welcome here at Swan House.


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Review from Lesley N (Niece of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident of Swan House for nearly 12 months. She moved in at the age of 96 (having previously lived independently in her own house for nearly 70 years) Sadly she passed away in recent weeks but staff gave our family amazing support during that time. During her time there my aunt was well
looked after and supported by a hardworking and caring staff team who are always ready to listen to the residents and their relatives. The home is light and airy and has a welcoming atmosphere, from management and right through the staff team. As a family, thank you for the dedication and commitment shown.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind words. Your Aunt was a much-loved resident here at Swan House. We not only miss her but miss you as a family. You were all extremely supportive and you are always very welcome to visit for a cuppa and a chat.


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Review from J H (Niece of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff appeared kind and caring, treating residents with dignity and respect. The facilities were clean and tidy. Meals were plentiful and looked appetising. Always lots of activities for residents to enjoy. Management and staff team approachable.

Reply from Shirley Gibbs, Home Manager at Swan House

Thank you for your lovely feedback, it is very much appreciated and it is a pleasure to care for your Uncle. He has such a good sense of humour and always puts a smile on our faces.


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Review from Kevin D (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with all the staff and management that provide care not only to our mother by as we have observed care also given to other residents. Our mother is always in good appearance when we visit, and all staff are friendly and approachable at all times. Overall, we think Swan House
is a fantastic home and would recommend it to anyone.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your lovely feedback. Your mum never fails to put a smile on our faces and it is an honour to care for her. Our aim here is to create a family environment which includes relatives. Our open-door policy, active listening and two-way communication are extremely important for all parties, so we can enhance the care for your loved ones. Thank you again for your positive words.


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Review from Vivienne F (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager came in in February the home is going in an upwards direction. The whole atmosphere in the home has changed for the better it's a warm and welcoming experience. The staff are fabulous they give the residents the care and dignity they deserve always with a smile on their faces.
I highly recommend anyone looking for a care home in Willenhall to consider Swan House it is such a difficult decision for a family to make you won't be disappointed.

Reply from Shirley Gibbs, Home Manager at Swan House

Thank you so much for your kind words. It is a pleasure to care for your Dad - we aim to create a family atmosphere including relatives who are our extended family. We operate an open-door policy. Two-way communication and active listening are essential for all parties to enhance resident's care. Thank you once again for your positive feedback.


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Review from A F (Grandson of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Really good support for my nan going through the end of life. Treat the residents with dignity whatever the case and the staff seem absolutely lovely and the facilities are good and quite spacious for Nan to rest. A big thank you to all the staff for supporting my nan for the last few years.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind comments. It was an absolute pleasure to care for your Nan, we will miss her very much. Sending our heartfelt condolences to your family. If you require any support, please do not hesitate to contact us.


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Review from Richard W (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? In February 2020, after nearly five years of looking after Dad, it was sadly time for Dad to go into full time care and the thought of it filled me with dread. Would/will he receive the care he deserves, that I expect for him, and that he would expect also?
I went with Swan House Care
Home after looking at the reviews and what a care home!
Yes, it's not the swankiest of places, but spotlessly clean and run like clockwork from staff who clearly care. One of the things you hear about care is the constant turnover in staff, well not in this place.
Three staff members in particular, I thank you for everything you did for Dad. You did him, me, yourselves and Swan House proud and I thank you from the bottom of my heart.
Your care, devotion, courtesy, love and respect was always evident. You called me always regarding Dad's care day or night.
He loved being there, he felt safe, protected and at home, thank you! I can't put into words my gratitude and thanks.

Reply from Theresa Ingram-Gettins, Manager at Swan House

Dear Sir,
We thank you for your kind words, they mean a lot to the staff. The post will be shared. On a personal note, I know I speak for all the staff when I say it was an honour and privilege to be part of your father's life and to support him in his care needs. Thank you again.
Home Manager.


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Review from Gary P (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Originally unsure about putting Mom into care, we need not have worried. The staff and management at Swan House are superb. The building is well kept internally and whilst plain is spotlessly clean. Mom, who at best could be described as a picky eater, assures me of how good and plentiful the food is.
From what I have seen when visiting, which by the way visitors are welcome all day, the staff are extremely caring and very experienced in the way they handle and communicate with the residents. I only hope that when it's my time in life to receive care that the likes of Swan House are still there.

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Review from Alan C (Son of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has said she never knew that people could care as much as the staff here. The food is also very nice.

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Review from J M (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is 100, has been a resident here for 12 months, and of course, initially, I was concerned about him moving from home into care.
I should not have worried. The staff are all excellent in every way, which is the most important thing as far as I am concerned.
Dad is well looked after,
the food is very good, and his en-suite room is lovely and sunny and faces the garden.
There are plenty of activities planned if residents want to join in, and for his 100th Birthday, a real fuss was made about him.
The home is kept clean and tidy throughout, and we can visit every day if we want to.
Overall, I am delighted with Swan House, not just for him but for me too.

Reply from Swan House Admin at Swan House

Thank you for your lovely review. I will pass your kind words on to the team.


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Review from J N (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, care and support, good food choices and meals served hot, rooms are always clean, and Mom kept safe and checked regularly.
Family and friends welcome with a smile and a homely atmosphere.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review, Jacqueline. I am so pleased that you are happy with the support and care your mom receives.


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Review from Ann F (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like Swan House because it's very clean.
Staff are very friendly.
They look after my mother very well.
It takes a lot of worry off me, knowing she's being looked after.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review, Ann. I am so glad you are happy with the care that your mom receives.


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Review from Kim P (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so helpful, especially in these difficult times. It's been a last resort placing my mum in a care home, but she seems happy and well settled.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for the review you have submitted, Kim. I am glad that you feel your mom has settled well and she is happy.


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Review from M C (Daughter-in-law of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to make a decision to put my mum-in-law to Swan House, which caused the family great distress but was not a worry once we got there. She was made very welcome, and they looked after her really well. It is all new to us all, but the staff there answered questions, kept us in touch on how she is,
as she has dementia, this is hard, but the staff are great with her.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review. I am so pleased that you are happy with the care your Mom receives.


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Swan House is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Shirley

Shirley Gibbs

Job Title: Registered Manager.

Joined: 2024

I joined the team here at Swan House on 5th February 2024.


I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.


I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.


I have a passion for person-centred care and best practice.


I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.


Leanne

Leanne Fletcher

Job Title: Deputy Manager

Joined: 2024

I joined the team at Swan House on 26th April 2024.


I have been working in Care since leaving school 17 years ago.


My experience being previous Deputy Manager roles for large Care providers.


I have a passion for getting things right and maintaining a family atmosphere.


I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.


Julie

Julie Keay

Job Title: Business Administrator.

Joined: 2024

I started my journey at Swan House in June 2024.


My experience is in office management for 12 years.


I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.


I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.


Michelle

Michelle Poyner

Job Title: Clinical Lead

Joined: 2024

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.


My healthcare experience over 2 decades has given me the resources to put passion into my work.


Providing dignity and respect in a way that is person-centred to our Residents.


I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.


Ian

Ian Pritchard

Job Title: Chef Manager

Joined: 2023

I have worked at Swan House for 19 months now.


I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.


I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.


Yolly

Yolly Tubis

Job Title: Activity Lead.

Joined: 2019

I have been employed at Swan House since December 2019 as activity lead.


I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.


I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.


I am married and been in the UK for 24 years moving from the Philippines.


Frequently Asked Questions about Swan House

What types of Care is Swan House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swan House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Swan House have?

There are 61 Single Rooms.

What are the Facilities & Services at Swan House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swan House to the centre of Willenhall?

1.9 mile(s) as the crow flies, distance by road may be significantly further.