Swan House

Pooles Lane, Short Heath, Willenhall WV12 5HJ
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9.8 70 Reviews
  • Swan House, Willenhall
Swan House in Willenhall, West Midlands is run by Absolute Healthcare Swan House Ltd. Swan House is a purpose built care home that accommodates up to 61 people. Care includes Residential, People Living with Dementia and Nursing Care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a variety of local shops.

Each bedroom contains a fully adjustable bed, a call point, Wi-Fi, wardrobe, lockable bedside table and an en-suite toilet and hand wash basin.
Lovely communal dining rooms and lounge areas are spread across the 2 floors, all accessible by lift.

There is a dedicated activity coordinator and hair salon with a weekly hairdresser offering all hair services.
Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.

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Care Provided by Swan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Absolute Healthcare Swan House Ltd
  • Person in charge
  • Shirley Gibbs (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Swan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The costings as advertised are dependent on a full pre-admission assessment and therefore these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No limitation on visiting hours


  • Parking

  • On-site Car Park Available


Swan House Reviews (70)

Total of 70, showing 21-40
9.8

Swan House has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time Swan House has 70 reviews.

Overall Experience

  • 50
  • 19
  • 1
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70
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Review from Geoffrey A (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Swan House is always fantastic; she feels happy and well cared for, which puts us at ease even more so during these uncertain times to know she is being given the best care possible.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review. I am glad that you and your mom are happy with the care received.


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Review from Stephen E (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Swan House is the perfect choice for my mama care. Staff are respectful and friendly and do all they can to look after the residents. Always inform us of what going on, and have been extremely helpful during the difficult time with Covid. My mam is a lot happier in herself just being here. Well done
to everybody concerned. Many thanks.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review, I am glad that you are happy with the care she receives.


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Review from W G (Grandson of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the day of the visit, staff were helpful, explained visitation during quarantine and well on time. Grandmothers room is clean and tidy, and checks seem frequent.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review; I am glad that you are happy with the care received.


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Review from Brenda C (Wife of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Knowing things cannot be 100%, I know everyone in "Swan House" do their very best in caring for my husband. Anything I ask of them is never too much trouble. My husband is upstairs in the nursing part, so at the moment, he cannot go downstairs and mix, so there's no entertainment for him, so we depend
on staff to keep him cheerful, which they got to great lengths to do so. I Skype most days and carers are good enough to set it up for home. I bought a tablet a few days before lockdown. I cannot say enough good things about all staff.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind words; I am glad that you are happy with the care that he receives.


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Review from L G (Daughter of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my mother today. We are greeted promptly by the manager at the entrance to the home and asked to meet a nurse in the pod in the garden for a test for Covid. After text and wait for results in pleasant surroundings, we are escorted to Mother's room, wearing protective clothing. After allowed
time, the nurse returns and escorted us back to reception. I visited with my son, and we're both happy with the experience.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review, I am glad that you are happy with the experience when visiting.


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Review from S K (Niece of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Swan House have done a fantastic job over the last 12-months keeping residents safe during extremely challenging times. They have kept us fully informed of any health issues and have been responsive when contacted by phone. They continue to strive to open the home to as many visitors as
safely possible; we hope visiting can soon return to normal. A massive thanks to all the staff and their effort over the last 12-months.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review. We are glad that you are happy with the home and the staff.


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Review from Samantha B (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Swan House are really lovely and caring. The care home itself is very clean and welcoming. It would benefit from having more staff to ensure support for toileting requirements. The rooms are spacious and clean.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review; I am always available if you wish to discuss anything further.


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Review from D R (Daughter of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Swan House care home, and the care my mom receives is excellent.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review; I am glad to hear that you are happy with the care that Mom receives.


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Review from Kenneth S (Partner of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with care at Swan House.
Satisfactory in most care needs.
Given the care that she requires.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review; I am glad to hear you are happy with the care received.


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Review from Pauline C (Niece of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle have received excellent standards of care in this home during the past few years since they've been there. Everyone, from the managers, deputy managers, cooks, cleaners, nurses and all carers treat them with dignity and love. They know them as individuals and go out of their way to
meet their individual needs and personal likes and dislikes. On many occasions, they have even taken on duties in their own time - such as dropping off and picking up hearing aids, to enhance their personal comfort. They treat their residents like their own family, and this has been made very clear to me when speaking with my aunt and uncle, who talk about the staff as if they are an extension of our family. During the pandemic, it has been an enormous relief to me and my family, knowing that my aunt and uncle are in the care of such a professional, dedicated team. The staff are equally empathetic to me as a family member too, and I cannot praise them highly enough for their efforts.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you so much for your kind review; your Aunt and Uncle are a pleasure to look after.


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Review from C B (Son of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first experience we have with a care home. We know we couldn't have picked a better place to look after my father. The staff are genuinely caring. We haven't been able to visit him for the past year, but they have kept in regular touch with us and sent us photos. He looks happy, content
and well-fed. He refers to them all being one happy family. We cannot put into words how much the staff mean to is, and how grateful we are.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you so much for your kind review. Your dad is a pleasure to look after, always smiling and so happy here at Swan House. Hopefully, you will be able to see him very soon.


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Review from K R (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Swan House, I couldn't ask for a more loving and homely place for her to spend her last months. The care is impeccable, the staff and management are friendly and always willing to help with any issues or problems I may have had which were few. My mom loved the staff and they all
made her feel welcome and comfortable, even at the end, she had all the TLC that she and I as a daughter could have asked for. Wouldn't have wanted her anywhere else than Swan House. Thank you to all the staff for everything you do.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review, your mom was a pleasure to look after and we are glad you were happy with her care.


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Review from Michael E (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for dad at our home for nearly 3-years, the time came for dad to go into a care home.
Swan House is local to us and dad had had several respite breaks while we went on holiday. We knew dad was in safe hands when he became a resident in Jan 2020.
In the 6 months, dad was a resident, the
care team went above and beyond with looking after dad.
Then with Covid, the staff were brilliant even though I couldn't go inside I had to see dad by looking through his room window, I knew the staff were working so hard to look after everyone.
When dad passed peacefully away the staff were so sympathetic.
This meant so much to our family.
We can't thank Swan House enough for all they did for dad.
Thank you all so much.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you so much for your kind words, your dad was a pleasure to look after and will always be fondly remembered.


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Review from Dawn B (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Swan House is exceptional. We, as a family are absolutely delighted with the care our Dad is receiving there. The staff are superb, they react in an instant, and we are so happy he is with them. We have complete peace of mind, above all he is very happy there. Can't thank them enough.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your kind review, I am so glad that your dad and his family are happy with the care that he receives.


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Review from S D (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, comfortable facilities. Caring attentive staff. A wide and varied range of food. Mom always well dressed and turned out. Always made welcome as a visitor. Activities and events to generate interest.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review.


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Review from Hayley O (Granddaughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Swan House are polite and courteous they always greet us with hello and say goodbye but more importantly they treat each resident with dignity and respect. Every week the carers do their best to entertain the residents wether it be bingo or a good old fashioned sing song which they
all seem to enjoy and everyone is encouraged to join in. The home is always kept clean and tidy and the handy man is always seen about repairing or improving the facilities. I would definatley reccomend.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your lovely review.


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Review from Jayne P (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Swan House since January. He is extremely happy and contented. Care staff are very good and I feel my dad is in safe hands. Staff are always available if you need to ask questions.

Reply from Swan House Home Manager, Home Manager at Swan House

Thank you for your review.


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Review from Mandy P (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home and we are so pleased our father has settled in so well in the home and the staff are lovely.

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Review from Irene E (Friend of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting friends in Swan House since July 2017. In that time, I have been very impressed with the caring of every member of staff to residents. There is a lovely atmosphere in Swan House. I have a lovely daily visit and am happy that my friends are very happy to live in Swan House. I have
built up a great relationship with every member of staff, including kitchen staff and domestic staff. A lovely caring home indeed.

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Review from Pamela W (Sister of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is happy in the Care Home, where the staff are very friendly with her and treat her with respect. Everyone looks after her with kindness and she has become very close and fond of staff and they are like a big happy family together. The rooms are light and airy and have an en-suite, which
allows the residents their privacy. The facilities are good and the Home is always clean and tidy. The residents have access to the garden, where they can enjoy a coffee with family or friends or just sit outside in the warmer weather.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Swan House is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Shirley

Shirley Gibbs

Job Title: Registered Manager.

Joined: 2024

I joined the team here at Swan House on 5th February 2024.


I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.


I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.


I have a passion for person-centred care and best practice.


I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.


Leanne

Leanne Fletcher

Job Title: Deputy Manager

Joined: 2024

I joined the team at Swan House on 26th April 2024.


I have been working in Care since leaving school 17 years ago.


My experience being previous Deputy Manager roles for large Care providers.


I have a passion for getting things right and maintaining a family atmosphere.


I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.


Julie

Julie Keay

Job Title: Business Administrator.

Joined: 2024

I started my journey at Swan House in June 2024.


My experience is in office management for 12 years.


I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.


I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.


Michelle

Michelle Poyner

Job Title: Clinical Lead

Joined: 2024

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.


My healthcare experience over 2 decades has given me the resources to put passion into my work.


Providing dignity and respect in a way that is person-centred to our Residents.


I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.


Ian

Ian Pritchard

Job Title: Chef Manager

Joined: 2023

I have worked at Swan House for 19 months now.


I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.


I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.


Yolly

Yolly Tubis

Job Title: Activity Lead.

Joined: 2019

I have been employed at Swan House since December 2019 as activity lead.


I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.


I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.


I am married and been in the UK for 24 years moving from the Philippines.