Swan House

Pooles Lane, Short Heath, Willenhall WV12 5HJ
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9.8 70 Reviews
  • Swan House, Willenhall
Swan House in Willenhall, West Midlands is run by Absolute Healthcare Swan House Ltd. Swan House is a purpose built care home that accommodates up to 61 people. Care includes Residential, People Living with Dementia and Nursing Care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a variety of local shops.

Each bedroom contains a fully adjustable bed, a call point, Wi-Fi, wardrobe, lockable bedside table and an en-suite toilet and hand wash basin.
Lovely communal dining rooms and lounge areas are spread across the 2 floors, all accessible by lift.

There is a dedicated activity coordinator and hair salon with a weekly hairdresser offering all hair services.
Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.

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Care Provided by Swan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Absolute Healthcare Swan House Ltd
  • Person in charge
  • Shirley Gibbs (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Swan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The costings as advertised are dependent on a full pre-admission assessment and therefore these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No limitation on visiting hours


  • Parking

  • On-site Car Park Available


Swan House Reviews (70)

Total of 70, showing 41-60
9.8

Swan House has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time Swan House has 70 reviews.

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  • 19
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Review from Sandra R (Niece of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for a better place for my aunty. Staff are wonderful and caring nothing is too much trouble if they can help they will.
I would recommend this home to everyone.

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Review from Ruth M (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are also very good. I have no complaints at all. Thank you.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your kind review Ruth


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Review from Christine W (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and pro-active, always visible and approachable. Happy and welcoming atmosphere. Mum is kept clean, comfortable and all needs attended to.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your feedback, I will pass this on to the team who will be delighted.


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Review from M H (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swan House is a very friendly and caring environment which caters brilliantly for my mother's needs. The staff and management are a very professional team who interact well with the residents and their families alike. Despite obvious constraints on their time, they are always willing to discuss any
issues raised. We are always well informed as to all aspects of mother's health and general welfare. We are happy this care home is the right choice for mother.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for the review, feedback like this is great for the team and I will pass your comments onto them.


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Review from Kate F (Brother-in-law of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the way my brother-in-law is looked after. Very friendly and caring to everyone.

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Review from Claire Jane F (Uncle of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my uncle quite regularly and I'm very pleased with the whole nursing home - the staff are great and I couldn't ask for any more of them. The care I see to the residents is excellent and I thank them so much.


100% well done Swan House.


Reply from Julie Hinton, Home Manager at Swan House

Thank you for your review.


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Review from Cheryl W (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, my mother is treated very well and has settled down. Very high standards and I know she is safe and well looked after. Any issues are dealt with. I would recommend it to anyone. The staff treated her like their own family.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your review, Cheryl.


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Review from Barry B (Partner of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your kind comments Barry.


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Review from Susan W (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my father is receiving. Staff are caring, professional and kind. Food is always to a good standard and plentiful. My father is well cared for.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your kind review.


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Review from Alan S (Son-in-law of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff provide wonderful service - if it was not for them our Mom would not be with us today. They are so obliging and nothing is too much trouble.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for you kind words and for taking the time to write this review.


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Review from Paul H (Son of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management of Swan House.
I would like to thank you all for the excellent level of care and attention in all areas that you provided for my mother whilst in your care for the last year of her life.
When we decided to move my mother because she was clearly not being looked after elsewhere,
we wanted to be sure we chose the right home and so we were extra vigilant in our search.
A true measure of quality care is what you see in the faces and body language of the residents and staff is a much better indicator of performance, attention and care.
We contacted the social services and medical agencies to apply for the funding and care package. Once again, the help and support from Swan House was excellent.
We were amazed at the short space of time it took for mother to settle in.
My mother’s dignity was always respected by the staff who were always very patient and prompt to attend to her needs.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your kind review.


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Review from I A (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two months that my father has been in Swan House we have been delighted with the care he has received. It has been a great reassurance to the family to know that he is being so well looked after.

Reply from Julie Hinton, Home Manager at Swan House

The team and I would like to thank you for your kind review.


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Review from Brian F (Brother of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well organised. Staff are very friendly and helpful. Very caring to everyone. Staff also relate very well with the patients and visitors.
Standard of cleanliness is very good. Rooms are well furnished and patients are allowed to have many personal items in their rooms so that they feel very homely.
Very
good parking facilities.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your kind review.
Julie Hinton.
Home manager.


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Review from Wendy B (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous place. I had heard awful things about care homes - but not this one!
My mom is treated like a friend - Caring, considerate, nothing is too much trouble.
The carers are here for me too, a hug and kind words go a long way!

Reply from Julie Hinton, Home Manager at Swan House

Thank you Wendy for taking the time to write a review, I am so glad you are happy with your moms care.


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Review from Matthew H (Grandson of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was always treated with respect and dignity. You made the last two years of his life as happy and safe as possible. Thank you for the care you have given him. I would recommend this care home.

Reply from Julie Hinton, Home Manager at Swan House

Th0 you, Matthew for such a lovely review, we are glad we made your Grandfather's last years with us happy ones.


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Review from L H (Daughter of Resident) published on 28 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had excellent care from staff, his room was very nice and clean and he really enjoyed his stay. He stated he thought the food was very nice and felt very comfortable during his stay and was well looked after.

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Review from Josh P (Great-Nephew of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say uncle is very happy at Swan House. All the staff are very friendly and helpful. The home is very clean and the other residents and uncle always look clean and tidy. They are always treated with the respect they deserve.

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Review from Demi S (Friend of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely lovely home, very caring people always on the go. Whenever I go there they always make you feel very welcome. Activities are great to keep the residents fit and happy. A wide range of activity for all abilities so no one feels as though they can't join in on the fun. My relative is always
telling me about how very happy they are at the home and settled. Definitely, recommend to others.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for you review, I am glad your relative is happy and settled with us.


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Review from Michelle C (Friend of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went along to visit a friend and was very impressed with the friendly atmosphere at Swan House, the staff were very welcoming and it was a professional environment. It looked clean everywhere and I would definitely visit again.

Reply from Julie Hinton, Home Manager at Swan House

Thank you for your review. I am glad that you were impressed by our Home and hope you visit again soon.


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Review from Christine B (Great Great-Niece of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When l visited first noticed the cleanliness of the home the staff were very helpful and residents seemed very happy and contented and say how well they are treated and the food was very good. Staff seemed to go out their way to make sure that residents are clean and comfy l would recommend and would
even stay here if need be.

Reply from Ann Thomas, Home Administrator at Swan House

Thank you for taking the time to complete a review on our service Mrs Bonn.


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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Swan House is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Shirley

Shirley Gibbs

Job Title: Registered Manager.

Joined: 2024

I joined the team here at Swan House on 5th February 2024.


I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.


I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.


I have a passion for person-centred care and best practice.


I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.


Leanne

Leanne Fletcher

Job Title: Deputy Manager

Joined: 2024

I joined the team at Swan House on 26th April 2024.


I have been working in Care since leaving school 17 years ago.


My experience being previous Deputy Manager roles for large Care providers.


I have a passion for getting things right and maintaining a family atmosphere.


I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.


Julie

Julie Keay

Job Title: Business Administrator.

Joined: 2024

I started my journey at Swan House in June 2024.


My experience is in office management for 12 years.


I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.


I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.


Michelle

Michelle Poyner

Job Title: Clinical Lead

Joined: 2024

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.


My healthcare experience over 2 decades has given me the resources to put passion into my work.


Providing dignity and respect in a way that is person-centred to our Residents.


I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.


Ian

Ian Pritchard

Job Title: Chef Manager

Joined: 2023

I have worked at Swan House for 19 months now.


I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.


I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.


Yolly

Yolly Tubis

Job Title: Activity Lead.

Joined: 2019

I have been employed at Swan House since December 2019 as activity lead.


I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.


I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.


I am married and been in the UK for 24 years moving from the Philippines.