Swan House

Pooles Lane, Short Heath, Willenhall WV12 5HJ
Submit a Review
9.8 70 Reviews
Swan House in Willenhall, West Midlands is run by Absolute Healthcare Swan House Ltd. Swan House is a purpose built care home that accommodates up to 61 people. Care includes Residential, People Living with Dementia and Nursing Care, from respite to long-term stays.

Situated in Willenhall, near Wolverhampton, the home is a few minutes’ walk from a variety of local shops.

Each bedroom contains a fully adjustable bed, a call point, Wi-Fi, wardrobe, lockable bedside table and an en-suite toilet and hand wash basin.
Lovely communal dining rooms and lounge areas are spread across the 2 floors, all accessible by lift.

There is a dedicated activity coordinator and hair salon with a weekly hairdresser offering all hair services.
Residents are supported and encouraged to continue their current hobbies and to try new things.

A weekly menu is produced to provide a range of choices for home-cooked and nutritionally balanced food. Individual meals are created for those with dietary requirements.
... Read more
Show Swan House on the Map

Care Provided by Swan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Owner
  • Absolute Healthcare Swan House Ltd
  • Person in charge
  • Shirley Gibbs (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Swan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The costings as advertised are dependent on a full pre-admission assessment and therefore these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No limitation on visiting hours


  • Parking

  • On-site Car Park Available


Swan House Reviews (70)

Total of 70, showing 61-70
9.8

Swan House has a Review Score of 9.8 (9.756) out of 10, based on 15 reviews in the last 2 years. Over all time Swan House has 70 reviews.

Overall Experience

  • 50
  • 19
  • 1
  • 0
  • 0

Date Published

70
6
9
15
55

Review from Joanne S (Granddaughter of Resident) published on 26 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Grandmother receives from all staff at Swan House is outstanding.
The home is always clean and 'homely' and the staff are always polite, helpful and appear attentive to all service users.
My Grandmother is very happy residing here and has built up positive relations with both staff and
other service users, she is as happy here as she would be living with family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike G (Grandson of Resident) published on 25 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been to visit my granddad at Swan House care home .. this is a few times I've been here and I have to say my grandad is very happy and settled .. everyone is very friendly ... I thought they all do a fantastic job ... ( I couldn't do it ) we visited when the activities ladies was doing " fine dining"
and the food looked better than most restaurants. The ladies did tell us that the chef had done the food. It was a very nice experience for all the residents... they all seem to enjoy the food and .... alcohol free wine. The home is a nice happy place to visit. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy B (Friend of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident. The staff are always pleasant and very welcoming. They show the residence the utmost care and attention and treat them as if they were family. The place is lovely and clean and would highly recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline M (Friend of Resident) published on 8 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the best care homes in Walsall.
The staff are very friendly and caring
All ways have time for my friend even the cleaner stops and chats with her and me asking how we are etc.
The meals are very good.
Very clean.
Always a friendly face greets you when you arrive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellie M (Granddaughter of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in the home for a year, she is treated with respect and loves it at Swan House. The staff treat her like they would their own, we couldn't wish for a better home for her to live in.

Reply from Ann Simmonds, Regional Manager at Swan House

Thank you for your comments, we appreciate your time and effort in making this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave N (Nephew of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We secured a room for my Aunt at Swan House in April 2016. She is a lovely person, 87 years old and has special needs. The death of her sister in April, who looked after her for 70 odd years left her confused and essentially homeless. Following initial respite care, and feeling dismay at solutions
being offered elsewhere, we called into Swan House and asked if they could look after her. We were fortunate with the timing and she moved in a few days later. We have not looked back since and my aunt was welcomed into the home by the manager and staff .
She has settled in so well, her room is immaculate, the staff are kind and attentive, she is eating well. The staff have really taken to her and they treat her kindly and with dignity. She has gained confidence with staff and residents and we support them by visiting most days of the week.We are so pleased that Swan House took her in, will always be grateful.

Reply from Ann Simmonds, Regional Manager at Swan House

Thank you for your comments. I'm glad that you've had a very positive experience and we are happy to know the home is delivering a good service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie P (Friend of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident and have visited on many occasions. I have witnessed the staff talking to the residents with dignity and respect and nothing is too much trouble for them. One time I arrived when the residents were about to have their evening meal and was surprised and impressed by the choices
they had and also the presentation. The layout of the home is spacious and immaculately kept, staff are always on there feet and doing something whether it be taking care of the residents or maintaining the cleanliness of the home. I would strongly recommend this care home to anyone who needs 24 hour care.

Reply from Ann Simmonds, Regional Manager at Swan House

We appreciate the time and effort you've made to make this review. We value your comments. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike C (Son of Resident) published on 22 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really happy at the home, the staff are lovely. There is such a great atmosphere within the home and we are always made to feel welcome. There is always something going on to occupy the residents and families are encouraged to take part.

Reply from Ann Simmonds, Regional Manager at Swan House

Thank you for taking the time and effort to make this review. Your comments are gratefully accepted. We are happy to know the home is doing well and delivering a good service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin T (Grandson of Resident) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Swan House to friends due to the hard work that they do in caring and supporting my Pops. I know that he is not the easiest person to work with but nothing is too much trouble. I can't speak highly enough of the staff and manager there in making my Pops final few months a
better place for him to be. Gold star award guys.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgina (Daughter of Resident) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I met with the new manager who was enthusiastic and knowledgeable about the home and had a very caring attitude towards my father.
Its refreshing to see that a manager meets and greets not only the residents at the home but makes herself available to families at all different times when I'm sure that
she has a great deal of work to do herself.
Keep up the fabulous work and congratulations to the company on your choice of manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Swan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Swan House is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Shirley

Shirley Gibbs

Job Title: Registered Manager.

Joined: 2024

I joined the team here at Swan House on 5th February 2024.

I have been working in the Caring Profession for 45 years, starting out as a Care Assistant and senior Carer and then qualifying as a Registered Nurse.

I chose to return to my first love of working in Care Homes and became a Deputy Manager, Home Manager and Regional Support Manager.

I have a passion for person-centred care and best practice.

I have 3 grown-up Children who I am extremely proud of and 4 gorgeous Granddaughters.
My hobbies are music, walking and family.

... Read more
Leanne

Leanne Fletcher

Job Title: Deputy Manager

Joined: 2024

I joined the team at Swan House on 26th April 2024.

I have been working in Care since leaving school 17 years ago.

My experience being previous Deputy Manager roles for large Care providers.

I have a passion for getting things right and maintaining a family atmosphere.

I have 3 fur babies and 2 gorgeous Nephews I love to spend time with. On the days that I am not working I enjoy listening to music and visiting my family.

... Read more
Julie

Julie Keay

Job Title: Business Administrator.

Joined: 2024

I started my journey at Swan House in June 2024.

My experience is in office management for 12 years.

I am married with 3 grown-up children, 3 Grandchildren and 1 on the way.

I have been involved in Charity fundraisers for approximately 30 years enjoying every moment of this.
I enjoy reading, crosswords, Candy Crush, meals out and time with the family.

... Read more
Michelle

Michelle Poyner

Job Title: Clinical Lead

Joined: 2024

I have been appointed as Clinical Lead for Swan House starting 11th November 2024.

My healthcare experience over 2 decades has given me the resources to put passion into my work.

Providing dignity and respect in a way that is person-centred to our Residents.

I am a Mother of 5 and have a British Bull Dog. I am also a uniformed Scout Leader.

... Read more
Ian

Ian Pritchard

Job Title: Chef Manager

Joined: 2023

I have worked at Swan House for 19 months now.

I worked previously 6 years as Head Chef, and 15 years working as a Carer and Deputy Manager.

I love creating new dishes and take pride in my
I am also an avid Star Wars nerd.

... Read more
Yolly

Yolly Tubis

Job Title: Activity Lead.

Joined: 2019

I have been employed at Swan House since December 2019 as activity lead.

I enjoy my role and it still has the same feeling of excitement as when I first started until now.
I take pride in my work.

I love bringing to our Resident's faces and enjoy every aspect of my job as I can be anybody.

I am married and been in the UK for 24 years moving from the Philippines.

... Read more