Ash Grange Care Home has a Review Score of 9.7 (9.733) out of 10, based on 19 reviews in the last 2 years. Over all time Ash Grange Care Home has 103 reviews.
Review from Venita P (Daughter of Resident) published on 5 March 2025
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5.0 out of 5
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Review from Roger C (Son of Resident) published on 22 January 2025
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4.0 out of 5
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Review from C R (Son of Resident) published on 22 January 2025
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5.0 out of 5
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Review from E D (Son of Resident) published on 25 November 2024
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5.0 out of 5
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Review from M P (Husband of Resident) published on 12 November 2024
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4.0 out of 5
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Review from Faisal M (Nephew of Resident) published on 7 November 2024
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5.0 out of 5
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Review from D G (Son of Resident) published on 6 November 2024
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5.0 out of 5
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Review from K T (Daughter of Resident) published on 4 November 2024
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4.0 out of 5
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Review from D D (Respite Resident) published on 27 September 2024
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5.0 out of 5
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Review from C S (Niece of Resident) published on 27 September 2024
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5.0 out of 5
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Review from J H (Brother of Resident) published on 20 December 2023
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5.0 out of 5
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Review from Rose W (Niece of Resident) published on 4 September 2023
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5.0 out of 5
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Review from Sonia D (Daughter of Resident) published on 28 July 2023
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Grange Care Home
Thank you for your feedback. All feedback is very important to us. I wish to assure you that Ash Grange has processes in place that highlights staffing ratio to residents needs to ensure the home has adequate colleagues to care and support all residents. This is reviewed by the Home Manager and Area Director. Please can I encourage you to discuss this further with the home manager should you feel it is appropriate to do so. Thank you for your positive comments and I am pleased that your overall experience was good.
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Review from J R (Daughter of Resident) published on 21 July 2023
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5.0 out of 5
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Review from J L (Daughter of Resident) published on 8 June 2023
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5.0 out of 5
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Review from K W (Daughter of Resident) published on 25 May 2023
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5.0 out of 5
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Review from K T (Daughter of Resident) published on 6 April 2023
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4.0 out of 5
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Review from S J (Daughter of Resident) published on 4 April 2023
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5.0 out of 5
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Review from M C (Wife of Resident) published on 22 March 2023
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5.0 out of 5
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Review from Jean S (Daughter of Resident) published on 7 March 2023
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ash Grange Care Home
Thank you for your review, it is so nice to hear positive feedback and I am pleased that your overall experience at Ash Grange has been one that includes relatives as well as the people we care for. However I am sorry that you feel our activity programme is not extended to those who may be unable to use the communal areas. We have now reviewed our wellbeing programme to ensure that everyone who lives at Ash Grange benefits from positive engagement with the wellbeing team. Once again, many thanks for the review and comments.
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The Review Score of 9.7 (9.733) out of 10 for Ash Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.733 for Ash Grange Care Home is calculated as follows: ( (168 Excellents x 5) + (55 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 225 Ratings = 4.733
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ash Grange Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2019
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Job Title: Home Manager
What does ‘kindness’ and ‘kind care’ mean to you?
“Kind care to me means listening and being honest, and showing compassion in the care that we deliver. It means caring for our residents as individuals with their own unique needs and way of living.”
As a Registered Nurse, Ure has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Having worked for HC-One since 2019, Ure closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
She said:
“I believe in giving wholesome care to residents because when they are in our care, we must be dedicated to every aspect of their needs. We are able to get them involved and help them relive some of their cherished memories and make them feel part of our community. It’s like being part of a community: making a positive impact on the general well-being of people by being caring, treating them with respect and kindness, and being involved in their lives.”
When asked what she enjoys most about her role, Ure remarked:
“Working with the elderly and caring for them in their final days is very special. I enjoy learning about the lives of our residents and am always pleased to reminisce with them and their loved ones and get a glimpse into their lives before their time with us at Ash Grange.
My name badge says: ‘Treasure Life’ because life is precious and has to be cherished, nourished, and enjoyed. We strive to enable our residents to continue to experience treasured moments. It is heart-warming and fills my heart with pride knowing that my team and I have made a positive impact in a resident or their loved one’s lives.”
Ure feels she has achieved much during her career, with her proudest achievement being her career progression from an internationally trained pre-registered nurse in September 2022 to becoming a registered home manager in October 2023. She also achieved a First-Class degree at the University of Derby whilst also working full-time.
Outside of work, Ure enjoys family time, watching movies, and reading books.
