Review from D D (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience

Ash Grange is a lovely care home, my mom spent her last 18 months of life there. She was always well looked after by the staff and we were able to visit anytime (apart from the pandemic). She had a grade 4 bedsore when she first went there, and it was only with this, that it healed. The staff are lovely.

Would recommend to family and friends. No problems at all. Keep up the good work.

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Review from R M (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience

Very satisfied with the care/nursing my father is receiving at Ash Grange Care Home. My father was very confused and underweight when admitted to the home after a long period in hospital. My father with support and encouragement from the staff has settled into the home. I am reassured my dad is well

cared for. Thank you.

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Review from Cheryl H (Sister-in-law of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

My brother in law spent 4 days at this home before he passed away. During that time I visited and had a warm welcome, was extremely satisfied with everything I saw, my brother in law was as comfortable as could be expected and I was kept informed every step of the way. The undertakers we used even passed

comment to me to give credit to the home for their prompt and professional handling of handing my brother in law over to them. They reported he was clean and dressed appropriately for collection and were impressed by the professionalism of the staff. Thank you.

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Review from D W (Friend of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience

Ash Grange is a friendly caring home, all the staff are very nice and welcoming, during the covid pandemic the home have kept families updated on everything which is reassuring and a comfort to know my friend is being cared for and is happy.

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Review from D A (Friend of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

During Covid we have been able to see my dear friend via the window of the home. However, staff have been very kind and thoughtful and have kept me updated and always been polite and courteous when calling. My friend appears happy at Ash Grange and she is safe and well in a Cofid-free home. Hopefully,

I will see my friend soon but I am content and happy knowing she is safe.

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Review from M J (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

During the current coronavirus pandemic, the care home has maintained extremely high standards. The manager is always willing to listen and act on any suggestions you may have to improve contact during Covid. The wellbeing of the residents is always paramount. Great care overall. I am extremely appreciative

of all the staff who go the extra mile to care for my mum.
Care home is well presented and very clean and safe.

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Review from T D (Husband of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

It has been a real delight to visit Ash Grange, over the past two weeks. To be able to sit with my wife in reception, mask and all, has been a super experience. She looks so well. The staff have clearly worked so hard, as a team, to keep a virus free home which is safe to visit. Cannot possibly ask

for any more. The staff are kind and considerate and truly have the welfare of all the residents at heart.

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Review from K J (Granddaughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

Since my grandmother moved into Ash Grange six months ago, I feel like I have got my grandmother back. Not only has her health improved, but her mental well being has also improved. The home has managed to remain COVID free, which is truly amazing. I cannot thank everyone enough.

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Review from N G (Son of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience

We are extremely pleased with the care and support of not just my mum but us as well, we have been made to feel we are there with my mum even though we can't go to see her we have photo's, letters and videos. We are so glad we chose Ash Grange.
Thank you

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Review from Julie H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

I just want to commend Ash Grange over the care of my mom.
When she went in there in September last year, she was frail having just recovered from a broken hip, I was told she would not walk again and was also diagnosed with Dementia.
The staff have worked really hard to settle mom, and although the

dementia will never go away, mom is interacting with people and has put over a stone on in weight. (Mom is 95) Mom is also walking with a frame.
I am also in awe of the way they have cared for the residents in this trying time keeping the virus at bay and keeping them all so well.
I can not thank them enough and in my opinion, deserve to have their achievements shouted from the rooftops.
What amazing people they are and I will always be in their debt.

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Review from Elizabeth B (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience

In these unprecedented times it’s comforting to know that our mom is being well cared for. The staff at Ash Grange are doing the best they can in a difficult situation keeping our loved ones safe and well. Myself and my brother want to thank all the staff for their hard work.

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Review from B H (Niece of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

Residents are very well cared for. My Uncle is happy here.

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Review from Keith N (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience

From my initial visit, I was very impressed by the caring and dignified attitude of every member of staff. My mother has settled into her new home extremely well. Her room is excellent, all staff caring and attentive. All of the family are delighted with everything here.

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Review from Jay F (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

On entering the premises the greeting was the most friendliest I'd encountered to do with care homes. Further on the continuous help and escort along my journey was refreshing taking in a beautiful friendly, atmospheric warm surrounding, to the departure of my visit. A nice home, helpful throughout

and a pleasure to visit.

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Review from Susan E (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

I had to find a nursing home for my mom who had just had a stroke. The help I had from the initial inspection to arranging a room was impressive. The room was reserved while we sorted out mom's needs re discharge from hospital. All details were explained and the process went very smoothly. Mom's care

has been excellent which helped us at a difficult time.

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Review from P T (Son-in-law of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law is really well cared for. She has lots of interaction with staff and residents. The rooms are clean, comfortable and homely. All of the staff are very friendly and discuss her with us to relay her requirements for all of her family. It is lovely to know that she is cared for and valued.
Thank

you.

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Review from S P (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

Firstly the home is very clean, airy and welcoming. The staff are helpful and polite and always willing to assist. Yes we would recommend this home.

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Review from E S (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Ash Grange for about six months. In that time she has always been treated with care and dignity. The staff go out of their way to ensure she is well cared for. She enjoys her food and says the meals are wonderful. Ash Grange is ideal for her and we would recommend it to

anyone. Thank you.

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Review from S M (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

After moving my mum into Ash Grange in Feb 2019, everything I've seen so far has been up to my standard.

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Review from Kim H (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

My dad was admitted from the hospital at the beginning of June. Home has a very welcoming feel. Nice and bright furnishings, very clean and tidy. Staff are lovely and friendly. I feel dad is being well looked after.

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Ash Grange Care Home

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