Anville Court Care Home

188 Goldthorn Hill, Penn, Wolverhampton WV2 4PZ
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9.4 65 Reviews
  • Anville Court Care Home, Wolverhampton
Anville Court offers a range of tailored care packages for those looking for nursing, respite and palliative care.

This purpose-built modern home provides relaxing social areas and large landscaped gardens. Bedrooms are fitted with a TV, telephone point and 24-hour call system. Rooms are cleaned on a daily basis and a laundry service is available. Residents are able to personalise rooms with furniture and other personal items.

Fresh homemade food is served every day, and residents can enjoy healthy snacks, homemade biscuits and cake, tea and coffee, smoothies and juices throughout the day.

Residents can engage in a variety of stimulating activities at the home, alongside regular organised outings and trips as well as entertainment and events.

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Care Provided by Anville Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Richardson (Home Manager)
  • Admission Criteria
    • Pre Admission and Admission Policy within the Home as per QCS system.
    • Ages 35+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (44)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Anville Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,149 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,250 – £1,600
    • Self-Funded Nursing Dementia Care £1,250 – £1,800
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,800

  • Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority, CCGs and private self referrals.


    Fees quoted do not include hairdressing, newspapers, chiropody, private physiotherapy, toiletries.
  • (these prices are only a guideline, please contact Anville Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anville Court has an open visiting policy but would ask visitors to respect meal times unless they are attending to assist loved one or enjoy a meal with them for a small nominal charge.


  • Parking

  • Ample parking space.


Anville Court Care Home Reviews (65)

Total of 65, showing 21-40
9.4

Anville Court Care Home has a Review Score of 9.4 (9.443) out of 10, based on 22 reviews in the last 2 years. Over all time Anville Court Care Home has 65 reviews.

Overall Experience

  • 44
  • 18
  • 1
  • 0
  • 2

Date Published

65
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Review from L J (Friend of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your loved ones here!
A loved one was kicked out of this care home this morning after suffering a fall at the home. When he was discharged from the hospital the deputy refused to let him stay and called the police! This man is on end-of-life care for brain cancer!
I am very surprised at
the reviews on this website, as the reviews on another review platform are very poor, with other families suffering at the hands and decisions of this care home!
May God have mercy on the deputy that made this decision. Karma is real.

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Review from Andrew T (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very pleased with the home.
Mum was initially moved into the home for recovery following a short spell in hospital, the care she received was first class so much so that we have now decided (along with mum's input) to move her into the home on a permanent basis.

Reply from Kelly Richardson, Home Manager at Anville Court Care Home

Thank you so much for your feedback I will ensure that the team are updated with your review. It is our pleasure to ensure that you have received first class service, this is what we endeavor to achieve.


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Review from Paul H (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's only been in Anville Court for a couple of days but we are already very impressed with both the level of care and the condition and cleanliness of the facilities.

Reply from Helen Whitehouse, Manager at Anville Court Care Home

Thank you Paul for your comments: I will pass them on to the staff team. The team always strive to do their best for everybody.


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Review from S C (Son of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom moved into Anville Court from sheltered housing around a month ago, and the improvement in her health is marked. She looks so much better, but the biggest improvement is with her legs - for almost 2 years she’s struggled with swollen legs (Lymphodema) and had sores related to this. Within 2 weeks
of moving into Anville Court, her legs are now a normal size, she has no sores and doesn’t need dressings anymore. The home is run to a very nice standard and Mom has a choice of food from a varied menu that changes daily. The activities manager is lovely and has made such a difference in helping Mom adjust. Have to specifically praise the nurses who are excellent and the manager who has been readily available to chat with our family and make sure Mom is happy and that her care is tailored for her. It’s such a relief to know Mom is getting such good care 24/7.

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Review from Michael D (Son of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to issues with previous care for my Mom I had great concerns when she was moved again. The manager and the great team at Anville Court Care Home have done everything they could to allay our fears. This has been done through the great care they have given my Mom and the fact my Mom seems so much
more settled. Thanks again to all the team.

Reply from Sally McCoy, Manager at Anville Court Care Home

Hi Michael, it has been our pleasure. Your mum is a character who deserves the best care. She settled well and given the struggles previously I am so pleased she has found Anville a place she can stay.


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Review from Tina W (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in the home sand from day one Mum has received excellent care from every member of staff. The staff have been amazing not only with my Mum, but also with myself. Nothing is any trouble to them. They go up and beyond the call of duty, the care is amazing. I cannot thank all the staff for the
care they have given my Mum and myself. Thank you.

Reply from Sally McCoy, Manager at Anville Court Care Home

Hi Tina,
Many thanks for the lovely words and such a positive review.


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Review from S C (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom had a pleasant room that was kept tidy and cleaned daily. Most of the staff were very friendly and respectful. They answered and dealt with any queries we had. The management were very approachable and dealt with any concerns we had immediately and kept us informed. Mom was a resident for five years,
so a long time. During the last two days of Mom's life, the staff were so respectful and many came to say a final goodbye to Mom. We also, as a family, were so well looked after day and night.

Reply from Sally McCoy, Manager at Anville Court Care Home

Your mum was a lovely lady who will sit in the hearts and memories of many of our staff. Many thanks for taking the time to do this review, I will ensure the staff know how much you appreciated the care given.


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Review from Anita W (Wife of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I went to visit the manager and staff were lovely. I settled my husband in on the Tuesday and as I left one of the nurses said 'don't forget we're here for you, too'. Well, this may have been so for about four and a half days. My husband passed away suddenly at around 4 am the following Sunday.
I felt the night staff had done all they possibly could for him.
The following day myself and a friend collected his belongings. We were met by a rather surly receptionist and apart from the perfunctory 'sorry for your loss' from one of the nurses no one else came to speak to us. Myself and my friend both found this strange. Was the manager or someone senior not there, or busy?
It was five days later when the manager finally rang me and only because I'd phoned the day before enquiring about my husband's on loan wheelchair.
It just shows empathy and compassion go out of the window when someone is not making money for you. An acknowledgement in those first few days would have meant a lot to me.

Reply from Sally McCOy, Manager at Anville Court Care Home

I am sorry for your experience in a very difficult time. As you identified I was not in the building when you came to collect his belongings otherwise I would most defiantly have come to offer condolences.
I rang when I was back and I apologise for not being in touch sooner. I apologise for your experience of thinking that I couldn't be bothered. I know that the staff on shift had offered condolences at your sad loss.
I assure you that empathy and compassion are not part of money being made. The human side of care is always keenly felt by anyone who works in this challenging sector. I acknowledged your sad loss at the soonest time I was able. I know the staff in the building offered their condolences at the time.
We all wish you the best for yourself as you deal with your sad loss.


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Review from Patrick R (Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident, I have first-hand experience of Anville's qualities. The homely feel you seem to be caught up in, like being in a room full of family and friends, everyone being comforted and prepared for their day, yet no hustle and bustle. A relaxed feel, the way you like to do things, the things you
like to do, it's all kept as you would like making it a happy and relaxed atmosphere. Everything is taken care of from your aspirin to your eyes, there is really no need to worry at all.

Reply from Sally McCOy, Manager at Anville Court Care Home

Hi Patrick,
Thanks for the review. I know that you had some concerns initially so it is great to see that you feel so settled. There is no better type of review than one from someone who uses the service. You are most welcome and glad Anville is working for you.


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Review from J I (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and attentive.

Reply from Sally McCoy, Manager at Anville Court Care Home

Hi,
Many thanks for these lovely words, I shall pass this along to the staff as it is great for them to know their hard work is appreciated.


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Review from Mandy C (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum arrived at Anville Court Care home she has been made to feel welcome. All of the staff have been amazing! Nothing is too much trouble. Only kind words to say about all of the staff! Mum is very happy even though she has been sent for her final care months. I would highly recommend
Anville Court. Thanks to everyone for the support given to me too during this difficult time.

Reply from Sally McCoy, Manager at Anville Court Care Home

Hi Mandy, many thanks for this lovely review of Anville Court. It's heartening to have such positive feelings shared, even though we know that this is such a difficult time for you both. We are always happy to support any of our residents and their families in whatever way we can, so long as it is within our means. We want to make everyone feel supported and cared for when they are here. It is important to us all.


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Review from Enid T (Wife of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since November 2020, my husband had been in the care home. He is peg-fed and very comfortable there. The staff knows he loves his sports and put his TV on for him. He is well looked after by the friendly, caring staff, who in turn have looked after my family. They are so caring right from the top, to
the cleaners and nurses, carers and the people on the desk, in the office and entertainment are lovely people. Once again I cannot thank them all enough I ring twice a day to ask how he is and say good morning and good night and they always have a chat and ask how I am.

Reply from Sally McCoy, Manager at Anville Court Care Home

Thank you for the review. The families of our residents are as important to us, as we all want the best for them. We want everyone to have a positive experience when they come to Anville. I will make sure the staff are given the positive feedback you have given on them. Look forward to seeing you soon.


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Review from Victoria W (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was taken to Anville Court Care Home with end-stage dementia. All staff very friendly during a difficult time and restricted visiting due to Covid. Rooms lovely and able to take photos and mugs from home to make it feel even more like home. Only have one criticism - we received no information regarding
services available eg. hairdressers and how to pay for them. We received no information at all when Mum was taken there.

Reply from Sally McCoy, Manager at Anville Court Care Home

I am sorry that you didn't receive any information about the added extras we can provide. I am reviewing the handbook and this is something that we will include, thank you for bringing it to my attention. The information is in the contract that families are sent but I think in the handbook will be useful too. I suggest that you have a chat with our administrator either when you are next here or call her and she will help with your query. Please contact me if you need anything. My door is open.


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Review from V R (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you visit late afternoon you often have to wait up to 20 minutes for someone to let you in. No one answers the door buzzer. I also think the food looks unappetising and my mom dislikes virtually everything she is given. My mother is not a great eater but she now seems to have given up on eating altogether.
I feel the look of the food doesn't help. My mom often complains that staff take a long time to come when she rings the buzzer - perhaps you need to recruit more care staff.

Reply from Sally McCOy, Manager at Anville Court Care Home

Hi, I am sorry that you have been having such issues. I was not aware that you had such concerns and would be pleased to meet to discuss them. In regard to the doorbell, we have staff at reception until 6pm in the evening. If you ever have to wait, I would again encourage you to come and talk to me when you are here so I can look at what was happening to delay anyone answering the door.
All our food is cooked on site daily. Your mum is offered a choice of menu and should she not want what is on offer then if she wishes an alternative would be available. If you wish to be here to support your mum at meal times it might encourage her to eat more. Your mum prefers to take her meals in her room alone and not go to the dining room.
Our staffing numbers are in line with national guidance and we ensure that everyone is attended to when they call us. I will review this for your mum so I can provide you with the information when you are next here.


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Review from M G (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mom was given a room at Anville Court when she was diagnosed with terminal cancer. The home provided a caring, positive and cheerful place for her. We were able to make her room her own with photos, flowers and bedspreads from home. The staff were kind, cheerful and polite and always made
family welcome. They looked after my mom so well and I will forever be grateful to the manager and her fantastic team for that.

Reply from Helen Whitehouse, Manager at Anville Court Care Home

Dear M G,
Thank you so much for your kind words of encouragement for the staff. I will make sure that they are told of how pleased you were with your mom's care.
Kind regards and grateful thanks,
Helen Whitehouse,
Manager.


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Review from J D (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been very well cared for since arriving at Anville, (more than two years ago) and his health has gradually got better and better, for which I'm very grateful. The past six months or so have been very challenging, and I have been very impressed at the way the home has coped in such difficult
times. They have made sure residents are as safe as possible, whilst also recognising the extra importance of social activities whilst visitor restrictions are in place. I would like to thank all the staff for their friendliness, kindness and professionalism: nurses, carers, kitchen staff, cleaners, managers, activities staff, office and reception, and anyone else I've not mentioned.

Reply from Helen Whitehouse, Manager at Anville Court Care Home

Thank you for your kind words: they are greatly appreciated by all of the staff team.
We look forward to welcoming you back into the home when we are allowed.
Many thanks for your continued patience and support in these unprecedented times
Helen Whitehouse, Manager


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Review from S G (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia, survived COVID, and pneumonia. The carers have been very attentive and looked after her. They have had to feed her and give her drinks as well as joisting from bed to chair and chair to bed. I am concerned about the front entrance as it sometimes does not close properly and if
you do not check it, could be unlocked. Sometimes it is open when I arrive.

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Review from Sandra C (Daughter of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Anville Court for about 8 years she has deteriorated greatly over the last 3 years but the high level of care she receives here we are convinced has lengthened her life span, the home is spotless and the standard of nursing 1st class they have also kept us informed as a family
of everything concerning our mum and we know how much she is loved by them all. We are extremely grateful for their level of care and concern not only for mum but for us also.

Reply from Helen Whitehouse, Manager at Anville Court Care Home

Thank you for your kind words and compliments, they mean an awful lot. I will make sure that I pass your comments and gratitude's onto the team.


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Review from Sarah f (Granddaughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in here for quite a long time (about 4 years) but the staff are amazing and have cared for him so well. I would definitely recommend this to other people because of the friendly care and for the amount of effort they put into caring for him everyday.

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Review from L J (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During his stay at Anville Court, he was treated with nothing but kindness and dignity during the last few months of life. The staff and manager showed great compassion to him and fully understood and met his every need. Kindness and compassion were always shown to me too. The home has a lovely garden
and the rooms are bright and airy, many overlooking gardens. Dad took great delight watching birds as all around the garden bird feeders have been placed.

Reply from Helen Whitehouse, Manager at Anville Court Care Home

Thank you for your kind words: the staff work extremely hard to provide a high standard of care and try to meet the person's needs at all times. We are far from perfect but we care and we do try hard. Once again thank you.


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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Anville Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.443 for Anville Court Care Home is calculated as follows: ( (179 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (18 Very Poors x 1) ) ÷ 255 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Anville Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Kelly

Kelly Richardson

Job Title: Registered Care Home Manager

Joined: 2022

My name is Kelly Richardson and I am the Manager of Anville Court Nursing Home.


I began my nursing career in 1996 when I joined the Army as a Health Care Assistant and went on to qualify as a Registered Nurse in 2006 at the Royal Centre for Defence Medicine in Birmingham. I served multiple operational tours during my 14 years in the Army and left to join the NHS in 2010 to take on a new challenge. From there I developed into Management and have loved it ever since.


I have very high standards and a passion for elderly care and Dementia and I Pride myself on person-centred care as a Nurse which is why I went on to become a Nurse Manager.


I aim for all our Residents to have the best Quality of life whilst living at Anville court including meaningful activities and daily person-centred care.