Anville Court Care Home

188 Goldthorn Hill, Penn, Wolverhampton WV2 4PZ
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9.4 65 Reviews
  • Anville Court Care Home, Wolverhampton
Anville Court offers a range of tailored care packages for those looking for nursing, respite and palliative care.

This purpose-built modern home provides relaxing social areas and large landscaped gardens. Bedrooms are fitted with a TV, telephone point and 24-hour call system. Rooms are cleaned on a daily basis and a laundry service is available. Residents are able to personalise rooms with furniture and other personal items.

Fresh homemade food is served every day, and residents can enjoy healthy snacks, homemade biscuits and cake, tea and coffee, smoothies and juices throughout the day.

Residents can engage in a variety of stimulating activities at the home, alongside regular organised outings and trips as well as entertainment and events.

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Care Provided by Anville Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Richardson (Home Manager)
  • Admission Criteria
    • Pre Admission and Admission Policy within the Home as per QCS system.
    • Ages 35+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (44)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Anville Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,149 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,250 – £1,600
    • Self-Funded Nursing Dementia Care £1,250 – £1,800
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,800

  • Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority, CCGs and private self referrals.


    Fees quoted do not include hairdressing, newspapers, chiropody, private physiotherapy, toiletries.
  • (these prices are only a guideline, please contact Anville Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anville Court has an open visiting policy but would ask visitors to respect meal times unless they are attending to assist loved one or enjoy a meal with them for a small nominal charge.


  • Parking

  • Ample parking space.


Anville Court Care Home Reviews (65)

Total of 65, showing 41-60
9.4

Anville Court Care Home has a Review Score of 9.4 (9.443) out of 10, based on 22 reviews in the last 2 years. Over all time Anville Court Care Home has 65 reviews.

Overall Experience

  • 44
  • 18
  • 1
  • 0
  • 2

Date Published

65
6
15
22
43

Review from Penny R (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 20 months in Anville Court where she was treated with respect and dignity. The staff work very hard and are dedicated to the comfort and well-being of their residents. I will never forget the kindness of the very special group of people who run the Anville Court Care Home.

Reply from Daren Carnwell, Regional Manager at Anville Court Care Home

Hi.
Thank you for the review and kind words that you have made about Anville Court. The home works extremely hard to ensure that all residents and families receive the best possible care. Your comments will be passed onto the staff as this means a lot to them.
Kind Regards.


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Review from Sonia S (Daughter-in-law of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care receives for our father in law. Although his stay was unfortunately very short, the end of life he receives was exceptional - treated with dignity and respect. Thank you!

Reply from Daren Carnwell, Regional Manager at Anville Court Care Home

Hello Sonia S. Thank you so much for your positive feedback for Anville Court. I know the manager and the team at Anville Court constantly strive for the best care and attention that can be provided to all our residents. Many thanks again.


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Review from J T (Wife of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly nursing home. Staff very helpful, hardworking and dedicated, nothing is too much trouble. Residents are treated with the utmost respect and privacy.

Reply from Daren Carnwell, Regional Manager at Anville Court Care Home

A most welcome review of Anville Court. The management and staff constantly strive to provide the highest possible care to all residents and it is always a pleasure to read such positive feedback. Thank you.


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Review from L D (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident for a short time. The environment is friendly and to date, I am happy with the personal care of my mother. My mother's bedroom could do with redecoration as on one wall it is evident the radiator is blowing dirt up the wall. It is early days but at the moment I would
only criticise the care of my mother's clothing, although clean the washing of them leaves some of them ruined, more care needed with laundry as this can be very distressing for relatives.

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Review from Mary M (Sister of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent provider - I wish that the care he receives now could have been given to him in previous homes. He's content and happy. I am delighted with everything.

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Review from Grace F (Wife of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely high level of care, all the staff are very nice and helpful.

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Review from Ian R (Son of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-rate service was provided for my father in his last 3.5 months of life after palliative surgery for colon cancer. He also had a very weak heart.
He had complex needs but was psychologically sharp to the end. Palliative care was excellent.
The staff were kind and helpful. We were given notice
when the end was near and were able to be there when he died.
Overall the people were first rate and kind and attentive. Care was very good.
My wife and I will never forget what they did for us. They are still in our minds.
A special group of people.
They also allowed our Italian greyhound to visit, and he provided much comfort for my father over the time he was there and was with him at the end.
A heartfelt thanks. What you did will never be forgotten.

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Review from Glenn E (Son of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Looks ok on the outside, but don't be fooled by the swarmy staff..mom was in there for a short while(thank god) and the standard of care was very poor!! On several visits, mom was in bed and the emergency call button was on the floor near the window. I complained numerous times and just got false apologies.
On one occasion I pressed the button and no one came for 27 minutes.
Mom died in there two days ago and I went to collect her belongings today and was told by the nurse"your mother had a terrible death!! as she had no medication??

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Review from John M (Nephew of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had to look for care for our relative, it seemed like a daunting task. I must say when we walked into Anville Court we just knew he was gong to be well looked after. The staff are amazing, nothing is ever too much trouble. I have never met anyone as kind and caring as the manager, he feels so
at ease living at Anville Court, he says he feels like he's just gone home and all of his new friends have come round for a cuppa. Just fantastic, I'm thinking of booking my room now, ready for me in a few years time!

Reply from Jamie, National Development Manager at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M S (Wife of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for almost 5 years. He has always had good nursing and care.

Reply from Jayne Duck, Customer services administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Patrica T (Resident) assisted by family/friend published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I have settled in OK since my husband has been able to join me here at Anville and I now feel at home and I'm happy.

Reply from Jayne Duck, Customer servicies administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ivor T (Resident) assisted by family/friend published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have settled in well and are both happy at Anville Court and have made friends here.

Reply from Jayne Duck, Customer servicies administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S W (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been at Anville Court for ten days, but the staff have ensured that she has settled in better than we expected.
Staff are very approachable, helpful and also very friendly.

Reply from Jayne Duck, Customer servicies administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S H (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Anville Court since August 2016 and I can't fault the care he has been given so far. He has settled in and seems reasonably happy.

Reply from Jayne Duck, Customer servicies administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Steve (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had both mom and dad staying at Anville Court Care Home . Dad was paralysed from the neck down and needed total care with everything. Mom had advanced dementia and could be quite difficult.
The staff at Anville Court Care Home were amazing. The way they looked after and treated my parents could
not be faulted especially as they both neared the end of their lives.
I could not have asked for a kinder group of people thanks to all of them.,

Reply from Jayne Duck, Customer Services Administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mandy (Daughter-in-law of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Anville Court Care Home for just over two years with dementia. The carers were amazing to her until she passed away in July. My father-in-law was also in Anville Court Care Home until October 2015 until he passed away too.
Amazing carers and staff god bless them all.

Reply from Jayne Duck, Customer Services Administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Sharon S (Friend of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends has only been at this home for only three weeks, then sadly passed away. I can honestly say that she in this time was treated with loving care and dignity. The caring staff were so kind and compassionate to her, professional at all times. Letting the family stay as well really helped.

Reply from Emily Wilson, Customer Service Administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Art S (Nephew of Resident) published on 23 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle came into Anville Court on respite and loved it that much, he ended up staying, all I can say is that they have made a real difference to our uncle and the family.
We would not wish for him to be anywhere else.

Reply from Rachel Elliott, Customer Service Administrator at Anville Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Adrian (Grandson of Resident) published on 21 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Anville Court to anyone looking for a care home for a loved one. The facilities are excellent, the rooms are of a high standard and very clean. The staff are helpful and you can see they care about the welfare of the residents. It is also evident that the manager is committed
to providing a safe, comfortable environment for the residents, but both her and her staff pay particular attention to each individual residents needs, it is a joy to see.
The facilities are very good, lovely light dining rooms and day rooms overlooking lovely gardens. The food I'm told by my Nan is lovely, and the hair salon appears to be a hit with the residents. Overall we are glad we found such a lovely place where my Nan is being well cared for.

Reply from Rose Pickering, Customer Service Administrator at Anville Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lea (Granddaughter of Resident) published on 21 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Anville Court to be an excellent care home. The staff are friendly and helpful. The manager is exceptional, approachable, knowledgeable and she and her staff care about the resident's welfare. The facilities are good, day rooms, dining rooms, hair salon, a bar and a tea room. It has lovely
gardens with an area where children can play.
The food is of a good standard, lovely homely meals. Regular events for the residents and families to enjoy. This home offers peace of mind. I would highly recommend.

Reply from Rose Pickering, Customer Service Administrator at Anville Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Anville Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.443 for Anville Court Care Home is calculated as follows: ( (179 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (18 Very Poors x 1) ) ÷ 255 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Anville Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Kelly

Kelly Richardson

Job Title: Registered Care Home Manager

Joined: 2022

My name is Kelly Richardson and I am the Manager of Anville Court Nursing Home.


I began my nursing career in 1996 when I joined the Army as a Health Care Assistant and went on to qualify as a Registered Nurse in 2006 at the Royal Centre for Defence Medicine in Birmingham. I served multiple operational tours during my 14 years in the Army and left to join the NHS in 2010 to take on a new challenge. From there I developed into Management and have loved it ever since.


I have very high standards and a passion for elderly care and Dementia and I Pride myself on person-centred care as a Nurse which is why I went on to become a Nurse Manager.


I aim for all our Residents to have the best Quality of life whilst living at Anville court including meaningful activities and daily person-centred care.