Review from B C (Wife of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience

I could not have had anywhere better for my husband to be cared for. They were just the best. I hope my best wishes for the future of the home and everyone who works there; they are the best.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you so much for your kind words and support. We greatly appreciate your feedback and are glad to hear that your husband received excellent care at our home. I will ensure to pass on your best wishes and encouragement to our management team and staff at Atholl House.

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Review from Jag S (Brother of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience

My Brother has been in the home for over 3 months having had several strokes and other heart complications it was really important to choose a nursing home with a medical centre attached. He was put into Atholl House for assessment from the hospital and we never wanted him to move to anywhere else.

The senior management, the staff, nurses and support team have been great and so caring. They listen to your concerns especially as he has just moved in from his own home to hospital to the nursing home and is naturally disorientated and are so understanding and always take action whether from a medical side or a care side. Whilst he is bedbound they ensure that he has his religious hyms on being Sikh and his Bollywood films and because there are some south Asian nursing staff on his wing they have a good chat with him in punjabi and that lifts his spirits. Atholl House is a great second home for him. A special thanks to the manager and another particular member of staff although everyone is great.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your incredibly kind and lovely review. It's fantastic to hear that our team, from the senior management to the nurses and support staff, have shown such care and understanding. We strive to create a welcoming and personalised environment where our residents feel comfortable and at home, and we're thrilled to know that Atholl House has become a second home for your brother.

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Review from Barry B (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

Since my arrival at Atholl House Nursing Home, I have been treated with love, care and dignity which makes my stay happy and have regarded this as my second home. The staff are all helpful and wonderful, as I am treated to a five-star service at all times. I could not wish for better and would not wish

to be moved. Love them all - God bless.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your incredibly kind and lovely review; we are thrilled to hear that you are happy and comfortable here at Atholl House. Considering us a second home is an honour. I will ensure to pass on your kind review to our brilliant team.

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Review from Colin W (Husband of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

One word, excellent.

Reply from Abbie Shaw, Marketing Officer at Atholl House Nursing Home

Thank you for your incredibly kind and lovely review, we are glad you are happy with the service that our home provides. I will ensure to pass on your kind review to our brilliant staff team at Atholl House.

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Review from M B (Niece of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

When we ask for help we get it. Staff are very friendly and answer any questions. If they don't know they find out. My uncle seems happy.

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Review from Stewart R (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

The scuffed and damaged walls. The main item of furniture looks like it’s been brought in after being found on the street where it has been for a week or two. Pee bottles being left in the room from the previous occupant. The poor state of the fixtures and fittings or the lack thereof. The fact mum

has never been wearing her glasses when we visit. The fact that the juice jug and sipping cup are never within reach. When I last went there, there was not even an over-bed trolley table in the room. Dinners that are supposed to be hot or warm at least being at best lukewarm or even cold. Mum's personal belongings going missing. And the unexplained cuts and bruises on mum's arms and head.

Reply from Victoria Smith, Executive Assistant at Atholl House Nursing Home

We're truly sorry to hear that our care home hasn't lived up to your expectations; this comes as a surprise to us. Our ward decor has been crafted with a lively reminiscence theme to aid memory stimulation. The corridor imitates a village high-street; it even features a post office, grocery store and more. We're also excited to announce our soon-to-be opened 'Zen Room', aiming to feel just like home.
Please understand, we limit unnecessary fittings in the ward where your mother resides, whilst ensuring safety with code-operated doors, a necessity considering the potential confusion experienced by our residents. Our dependable team across all domains strives to deliver top-notch service to our residents.
Finally, our open-door policy is literal; the Home Manager's office is right next to reception, encouraging you, or anyone, to drop in with concerns. We're committed to resolving any issues promptly.

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Review from Shameer G (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

My dad became a resident at the home in February 23. He has been treated extremely well. All the staff have got to know him and his likes and dislikes. He is always treated with kindness and compassion. More recently, the staff and manager went out of their way to accommodate my mum as a resident at

the home. She is settling in really well, and I’m hopeful that this will help both my parents.

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Review from N P (Son of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience

Mum had a short stay at Atholl House before she sadly passed. Words cannot describe the brilliant care she received during her stay. The staff were kind, caring and loving. Truly made to feel like she was family rather than a patient.
Not only were the staff amazing with Mum, but they also supported

the family. This is everyone at Atholl House - Nurses, Catering Team, Care Assistants, Reception and so forth - You should all be proud of yourselves for what you do day and night with such compassion. It certainly shines that it's more than just a job. The facilities, including the room and bathroom, were a good size and kept clean. Unfortunately, due to Mum's condition, she couldn't take advantage of the activities, but we know she would have participated if she could. The family and I would recommend Atholl House to anyone considering care for themselves or a loved one. Thanks again to all the team.

Reply from Courtney Jarvis, Administrator at Atholl House Nursing Home

Thank you for your lovely review. We are so glad you and your Mum experienced a good time at Atholl House. Everyone who enters our home is considered family. Your kind message will be appreciated by the staff at Atholl House.

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Review from Alison J (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

My mother spent 11 months in your care at Atholl House, sadly she passed away in January 2022. Words cannot be expressed enough about Mom's care and the love, kindness, and care she received. The whole family would like to pass on their thanks to everyone, special thanks go to the nurses and one-to-one

carers involved in my mom's care, you are truly amazing, the level of care was outstanding, thank you from the bottom of our hearts.

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Review from Ronald O (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother was sent to Atholl House by the hospital for end-of-life care. She was a resident for 2 weeks before passing. I cannot praise the facilities and the staff at Atholl House enough. They were the best, attentive, and caring people you could wish for.

Reply from Courtney Jarvis, IT Administrator at Atholl House Nursing Home

Thank you Ronald, for your review, we are glad you are happy with the service Atholl House provided, and your kind words will be passed onto the staff at Atholl.

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Review from Lisa O (Granddaughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience

As a family when you have to make the hardest decision ever of accepting your loved one needs 24-hour care and you worry so much as to whether they will be cared for properly and as a person. This was us. Our beautiful Nan was placed at Atholl House and our worries were totally unnecessary. The care

our Nan received was outstanding. All the staff got to know her as the caring person she was and supported us as a family. Sadly we lost Nan, when we arrived following the call to say she was unwell, we arrived and the nurse was holding her hand and stroking her hair. I will never be able to thank you enough as our worst fear was she would be alone. Members of staff in particular (and one who makes the best coffee Nan said) who were brilliant and so many others. Cannot thank you all enough for the fantastic kindness and care you gave our Nan. Thank you, and I know we speak for all of our family.

Reply from Courtney Jarvis, IT Administrator at Atholl House Nursing Home

Thank you for the lovely review, we were privileged to be in a position to support such a lovely lady and her family. Your comments are greatly appreciated.

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Review from Maureen S (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother was well cared for. Being bedridden she was turned regularly, always clean with clean nightwear every day. All staff, from nurses to cleaners were polite, accomodating, and considerate. I cannot comment on activities. If they were available my mother could not participate. I have no experience

of other homes to compare value for money. We were contacted in time to be with her when she died.

Reply from Courtney Jarvis, IT Administrator at Atholl House Nursing Home

Hi Maureen, thank you for your lovely review of Atholl House, we are glad you are happy with the service Atholl House provided, your kind words will be passed onto the staff at Atholl House.

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Review from R K (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, always willing to discuss resident. Plenty of good vegetarian food and plenty of drinks provided. Mum seems very happy and settled here.

Reply from Courtney Jarvis, IT Administrator at Atholl House Nursing Home

Thank you for your review of Atholl House Medical Nursing Home.

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Review from Bill P (Son of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

Mam has been treated excellently by all staff who always seem to find the time and have a friendly chat between their roles for which they carry out with as much care and patience as possible. Although my mam sometimes finds it difficult to communicate seeing her face light up when staff members come

into her room shows she is as happy and contented as possible.

Reply from Courtney Jarvis, Administrator at Atholl House Nursing Home

Thank you for this review. We are glad you are happy with the care your Mom receives at Atholl House.

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Review from Adrian R (Son of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Atholl House Nursing Home between April and July 2021. The staff and facilities at the nursing home were excellent and everyone made a huge effort to bring a smile to my mom's face. I cannot thank everyone enough for the care and support given to myself and my mom during

a very difficult time. It is very much appreciated.

Reply from Courtney Jarvis, Administrator at Atholl House Nursing Home

Thank you for this review. We are glad you are happy with the care your Mom received at Atholl House.

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Review from P M (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

I would like to thank you for the excellent care you provided for my mother.

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Review from J B (Respite Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

I came to Athol House for 2 weeks recuperation after a month in hospital. It was very good and allowed me to recover before going home.
The staff were all extremely helpful and looked after me very well indeed.

Reply from Jo Hicks, Home Manager at Atholl House Nursing Home

Thank you for your lovely response. We hope that you are continuing to recover and please pop in whenever you are in the area to say hello.
Take care, Jo & staff

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Review from Robert K (Respite Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience

All first class.

Reply from Jo Hicks, Home Manager at Atholl House Nursing Home

Thank you Robert, for your lovely review, it was a pleasure to have you here and we look forward to seeing you again soon.

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Review from David H (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

All staff were caring and helpful. Kept us informed of any changes and how my mum was doing.
Very polite and easy to approach.
My mom was looked after very well.

Reply from Jo Hicks, Home Manager at Atholl House Nursing Home

Thank you for the lovely review, your appreciation is most welcome!

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Review from K K (Daughter-in-law of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

My father-in-law was well looked after during his one week stay at Atholl House. The staff were very caring and attentive to his needs. I would definitely recommend Atholl House Nursing Home to friends and family in the future. A big thank you to all the staff and management at Atholl House. You all

deserve a gold star.

Thank you very much!

Reply from Jo Hicks, Registered Home Manager at Atholl House Nursing Home

Thank you so much for the lovely comments made. All our staff work very hard to ensure our residents are well looked after with dignity and respect. We hope to see you again soon

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