Belvidere Court Nursing Home

Woodcross Street, Woodcross, Bilston WV14 9RT
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8.2 21 Reviews
  • Belvidere Court Nursing Home, Bilston
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Care Provided by Belvidere Court Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Belvidere Court Ltd
  • Person in charge
  • Iram Khan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Belvidere Court Nursing Home Reviews (21)

Total of 21, showing 1-20
8.2

Belvidere Court Nursing Home has a Review Score of 8.2 (8.190) out of 10, based on 4 reviews in the last 2 years. Over all time Belvidere Court Nursing Home has 21 reviews.

Overall Experience

  • 17
  • 4
  • 0
  • 0
  • 0

Date Published

21
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17

Review from Roger P (Husband of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcoming atmosphere is striking, as is the degree to which the staff are friendly and cheerful (even when residents are uncooperative). The level of staff cover, in the lounge area for instance, is reassuring. The rooms are rather basic and are not large enough to make as homely as one might wish,
but they are always clean and warm. I am pleased with how the laundry service works and also with the Christmas entertainment. There was formerly a sheet in Room 18 on which visitors could record any food and drink consumed by residents during visits. I completed one, but it was not replaced, leading me to question how effectively the record of food/drink intake is kept.

Reply from Iram Painter, Registered Manager at Belvidere Court Nursing Home

Many thanks for the review. I have spoken with the unit about the missing sheet and this was an oversight and has been rectified. Food and drink is monitored and documented and entered on to our E care-planning system. Information is passed on verbally between visitors and staff which is also documented. It is so lovely to hear you feel welcomed by staff and that they are friendly and cheerful. Residents as well as staff thoroughly enjoyed Christmas entertainment too :)


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Review from M M (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after. His needs are well met. I have not complaints. A little more stimulation - games etc., good TV.

Reply from Iram Painter, Registered Manager at Belvidere Court Nursing Home

Thank you. We will be publishing our activities timetable on our social media page. Please have a nosey at the activities schedule displayed in the lounge too. We have a great team of activities coordinators but will remind carers of their role in activities with the residents too.


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Review from Sarah R (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvidere Court Nursing Home is an excellent home. Can't fault the staff, they work extremely hard.

Reply from Iram, Registered Manager at Belvidere Court Nursing Home

Thank you so much. We love caring for your mother. She has been with us since 2018 and the team have a great bond with her as you know.


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Review from Peter C (Stepson of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression was that the interior looked like it needed redecorating, was immediately replaced by total admiration for the care and respect that the staff showed for the residents. Even the most challenging resident was being shown consideration and affection. Despite some difficult moments,
visitors too were warmly welcomed and offered drinks. My stepmom could not have spent her last months in a better place.

Reply from Iram Khan, Regional Manager at Belvidere Court Nursing Home

Many thanks for your kind words and I am immensely proud of my team for their kindness and compassion. I will feedback on your review to the team on Kingfisher where your stepmom resided. We are currently painting all the bedrooms and undergoing a full refurb as we are aware the home is looking a little tired.


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Review from M F (Brother of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very nice place and the staff all are lovely and friendly, and very helpful. I would recommend it to other people. I felt the experience was just right and I was very pleased with the way my brother is being cared for, and looked after. I am pleased he is being fed and watered and taken
care of. I am happy with how everything is.

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Review from Stephen W (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience staff are always very friendly, pleasant and helpful. Management and staff keep me informed regarding any changes to medication, changes to visiting rules either via facebook or telephone. Whenever I visit the staff are interacting with residents and offering drinks etc. The home is
always clean as are the residents.

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Review from G B (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Belvidere since November 2020 and she has settled in very well. The staff are very kind and caring to mum and to us and always make us feel welcome, especially now that we are able to visit. Mum is always well dressed, clean and well-fed. Overall as a family, we have had a very positive
experience so far of Belvidere and all the staff involved in mum's care and would unreservedly recommend the home to any family.

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Review from Hannah H (Great-Niece of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has really looked after my great uncle, the care he has received is second to none. He was in a temporary bed and now moved permanently into the home. The staff are so kind and caring and every time I ring they are so helpful and supportive. I wouldn't want my uncle to be cared for anywhere
else.

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Review from Geraldine M (Daughter of Resident) published on 28 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff showed nothing but love and care for my dad. He was always well dressed, well fed and he was happy. I was always offered a drink when visiting. Staff knew me by name and made me feel welcome. Mealtimes were protected which meant Dad got the help he needed.
When Dad became poorly, the home
went above and beyond to let me visit and I was able to say goodbye, for this, I cannot thank them enough.
For people looking to place their relative here... it is not a new build or has elaborate decor, but it does have staff who genuinely care!

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Review from B S (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service provided to my mother in the care home. I have no concerns.

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Review from Karen C (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived here very confused and scared.
He was unhappy, not eating and not sleeping.
We, his family, were very distraught as well.
The staff here were amazing and reassured my dad and my family very quickly that he would be fine and well looked after. 10 months later, he seems happy and
more relaxed.
We enjoy visiting him as well. We are made to feel very welcome.

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Review from Michael J (Husband of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and safe refuge with a high standard.

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Review from Debi D (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are both professional and efficient. They show real compassion to both my mom (resident) and my dad, who's daily visits are welcomed.
Thank you for meeting mom's needs.

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Review from F B (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff are very caring and are trained to meet the needs of the service user. Meals are good and plenty of fluids and entertainment.
Very good.

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Review from Mavis S (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no worries concerning the care of residents by the staff.
The kindness and compassion of the staff is second to none. Nothing is too much trouble for them.

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Review from Lesley R (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been in the home since March and in that time the staff have been brilliant. They showed patience while she was settling in and have proved they take notice and care of all the residents. They have encouraged, without forcing, my mother to join in the activities they provide. They are
always smiling and friendly, whilst keeping us informed about my mother's care and are quick to notice if anything is bothering her. I cannot praise them enough.

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Review from Jean T (Daughter of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I just send my sincere gratitude and thankfulness for the care, attention, dignity and respect that Belvidere Court Nursing home gave to my Dad from the moment he arrived at Belvidere Court to the time he departed and was at peace. Words cannot describe the professionalism and attention to detail
the team provided my family and I. The team gave my Dad his smile back, with their positivity and specialist techniques and skills; they reached him and gave him life again of routine, protection and safety. I know in my heart he loved and was loved by everyone that he encountered. So on his behalf, I just want to say a big Thank you and God Bless.

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Review from Lisa B (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how much the staff are loving and caring towards their residents. My mom came to Belvidere straight from hospital, when the original care home refused to accept her back saying she needed a nursing home. From day one the staff helped me and Mom to settle in.
Towards the end of Mom's life,
she was diagnosed with bowel cancer. The staff cared for Mom with love and dignity.
I cannot fault them. Mom loved to be there and I'm so glad she had her last weeks with loving, caring people.
Thank you.

Reply from Ms Iram Khan, Registered Manager at Belvidere Court Nursing Home

Many thanks for taking the time to submit this review. She was very loved here and it was such a shock when she came home with the diagnosis. She was a part of the Belvidere family and she will be remembered and is sorely missed by the care team.


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Review from Yvonne L (Daughter of Resident) published on 24 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia. After searching numerous nursing homes with poor care and poor hygiene, I found Bellevue Court to be of a very high standard. Management and staff were very friendly, helpful. I feel very relieved that my mum is being well looked after and if I have any problems, the
staff are willing to listen and resolve any issues.

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Review from A S (Daughter of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Bellevue treat my father with dignity and look after all his needs excellently. They are always very polite and friendly. I would no hesitation in recommending the home.

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Current Review Score: 8.2 (8.190)

Overview of Review Score

The Review Score of 8.2 (8.190) out of 10 for Belvidere Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Belvidere Court Nursing Home is calculated as follows: ( (32 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.669 Points relating to the number of positive Reviews for Belvidere Court Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 4 Positive Reviews ÷ 13.6 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Belvidere Court Nursing Home

What types of Care is Belvidere Court Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belvidere Court Nursing Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Belvidere Court Nursing Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Belvidere Court Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Belvidere Court Nursing Home to the centre of Bilston?

1.8 mile(s) as the crow flies, distance by road may be significantly further.