Eversleigh Care Centre

52/62 Albert Road, West Park, Wolverhampton WV6 0AF
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7.5 51 Reviews
  • Eversleigh Care Centre, Wolverhampton
Eversleigh Care Centre is located in a residential area in West Park in Wolverhampton and has good rail and road links to the nearby M54 and A41.

The care centre is ideally situated for local amenities for residents and visitors and provides personal and nursing care and a choice of single or twin rooms, including many with en-suite facilities.

Everleigh Care Centre provides long-term and respite care, as well as emergency stays and can cater for people over the age of 55-years-old.

The home is split into three units and is clean and well decorated, while residents at the home are encouraged to personalise their bedrooms with personal and familiar belongings.

Everleigh Care Centre was refurbished in 2013 and features a kitchen that has been carefully designed around the needs of those at the home. The home has a range of assisted showers and bathrooms on each floor and each unit features a lounge and dining area. Residents at the home have access to the home's spacious garden.

The home received the Investors in People accreditation in May 2016.

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Care Provided by Eversleigh Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 84 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julia Hitchcock (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Eversleigh Care Centre

  • Weekly Charges per Person
    • Self-Funded Nursing Care £750 – £1,000
  • (these prices are only a guideline, please contact Eversleigh Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Home has a free visiting policy although the residents' mealtimes are protected.


  • Parking

  • Parking is available on site.


Eversleigh Care Centre Reviews (51)

Total of 51, showing 1-20
7.5

Eversleigh Care Centre has a Review Score of 7.5 (7.482) out of 10, based on 8 reviews in the last 2 years. Over all time Eversleigh Care Centre has 51 reviews.

Overall Experience

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  • 19
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Date Published

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Review from K S (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved here in January 2024, aged 93, and has found a new lease of life. The staff are fantastic - special shout out to the care team. They are so caring and proactive in tapping into dad's interests and encouraging him to join in activities. We're currently at the D-Day sing-along and there couldn't
have been a more joyous celebration in the UK. Well done to everyone involved. Love to all residents and staff.

Reply from Annu Joshi, Office Manager at Eversleigh Care Centre

Thank you so much for the lovely review. All our team take pride in looking after and caring for the residents. Activities always encourage residents to take part in any activities in the home. I will pass your lovely comments on to our team.


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Review from J V (Husband of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in this home for five months, the staff are very friendly and the food is very good, no complaints so far!

Reply from Julia Hitchcock, Home Manager at Eversleigh Care Centre

Thank you for review. We strive to provide excellent care at all times and appreciate feedback from relatives and service users.


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Review from J Y (Wife of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after very well in every way. Our little problem is that not enough incontinence pants. He seems to have gone from pullups to tabs and now just pads (not his size).

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Thank you for your lovely review; we are glad you are happy with the care your Husband receives at Eversleigh. Hopefully, your concern will be sorted out soon; you can always call us on 01902 426323 if needed.


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Review from P T (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been pleased with the care that Dad receives, he always looks clean and tidy and always seems very content. Dad enjoys his meals provided and eats very well and drinks plenty. All the staff are friendly and professional and look after Dad well. Visiting is now very easy and unlimited
on time.

Reply from Julia Hitchcock, Home Manager at Eversleigh Care Centre

Thank you for the kind words in your review. We always pride ourselves on providing a high standard of care and appreciate your acknowledgement of this.


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Review from Hannah P (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with Eversleigh Care Centre-it felt like home from our first tour. Mum was in Memory Suite and all the team were fantastic. Mum was cared for with dignity and kindness all of the time. In the final 3 weeks of her end-of-life care, my sister and I were able to stay as much and
as long as we wanted to. We were brought endless pots and cups of tea and even offered food. Two members of staff in particular and all the other carers-thank you.

Reply from Paul O'Grady, Development and Delivery Manager at Eversleigh Care Centre

Thank you so much for your kind words. it was an honour to meet your mother and a pleasure to meet her family. I will share your lovely comments with the team who will be very happy.


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Review from N B (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad was there three weeks and was unhappy. He hated the noise, the food, the tea and the squash. Accommodation was unsuitable for a mobile person. He said he was told off for walking outside his room and had little space to move inside his room. Staff seemed too busy to spend time with him or chat.
He was too confused to use his phone so we’d ring them but it was always a fight to get to speak to him. They’d say his unit was busy, no one was answering, could they ring us back - then as often as not, they wouldn’t ring back. I came home to four missed calls one day so I rang and asked what had happened - they said they’d tell me in an hour because the nurse was in a meeting so I had an hour fearing the worst. He’d had a fall and been taken to hospital - he had two falls whilst there. Also, they didn’t provide soap! So he was going to the loo, wiping himself and washing his hands with no soap. And the flush on his loo was weak so he couldn’t use it. An unpleasant experience for all.

Reply from Paul O'Grady, Operations Director at Eversleigh Care Centre

I am very sorry to hear of your experience at Eversleigh Care Centre. It is clear that our home was not the right place for your father and could not meet his needs. We had not received accurate information from the NHS hospital that arranged the discharge which was part of the reason we were unprepared. I also apologise that further issues were not resolved. We will take on board your comments and try to ensure that we are providing a good quality of service in the future.


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Review from J P (Friend of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The management was unapproachable and not very friendly, communication is not their strong point. My loved one was not very happy here. Some of the care staff are lovely but quite clearly unhappy because of how the place is run.

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Hi Julie,
Thank you for your review of Eversleigh Care Centre. If you would like to discuss this further, please email office@eversleighcarecentre.co.uk.
Kind Regards,
Courtney Jarvis


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Review from Kerry Dee M (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I had called the care home to check on my mother and the nurse in charge spoke to me unprofessionally, which I find really disrespectful as I only wanted to know how my mother was doing. This really makes me wonder how they may speak to their residents at the care home.

Reply from Courtney Jarvis, Office Manager at Eversleigh Care Centre

Hi Kerry,
Apologies we were having problems with our phone system, we are happy to say that this has now been resolved and a brand new phone system has been put in place to ensure communication between relatives and the home is much better moving forward. If you would like to discuss this matter further, please do not hesitate to contact us on office@eversleighcarecentre.co.uk.
Kind Regards


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Review from Gary M (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On visiting my mother she was asleep on her bed but a full tub of my mother's various medication was just left at the side of her bed. I find this appalling as anyone could have taken them and also the staff will not know if my mom has taken them. Various members of staff also were ridiculing my mom.
This is totally disrespectful. This was witnessed by my daughter. My mother had told me about things like this going on but I put it down to my mom's dementia.

Reply from Brigita Gumbyte, Office Manager at Eversleigh Care Centre

Thank you for taking the time to review our home. The management team are unaware of the incident you have highlighted; however, we are keen to resolve any concerns families have. Please contact the home to speak with the home manager who will be happy to assist you further.


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Review from John L (Resident) assisted by family/friend published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff - nurses, carers (all) couldn't have been more helpful, putting themselves out in all ways to make my stay under difficult times the best it could be. I would encourage anyone if care is needed not to be afraid to go to Eversleigh Care Home. They will be made more than welcome and be made
well (if that's the outcome) by the atmosphere of the friendliness and caring of all there. From all staff to the executive staff, all were putting themselves out to be helpful in all circumstances.

Reply from Brigita Gumbyte, Office Manager at Eversleigh Care Centre

Thank you so much for such a warm and kind review. I will pass this on to the team.


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Review from J C (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Eversleigh Care Centre have always been extremely helpful, caring, and friendly. Everyone goes out of their way to make my husband comfortable, to encourage him to eat more the chef/staff will make him any meal or snack that he wants. When it was agreed he could change rooms, to have
a better view of the outside, he was moved the next day. We are grateful to everyone at the home for making us feel confident in his care and wellbeing.

Reply from Dawn Allen, Office Manager at Eversleigh Care Centre

Thank you for your kind words and we will pass them on to the team.


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Review from A T (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with my husband's care and he does seem very content at this care home. He is very well looked after and he is always clean and tidy. However, we have marked 'poor' for activities as we don't know of any that he does. Although bedridden he loves to have a go at painting. We have
provided magic painting books and a painting by numbers book. We try to do a bit with him which he loves but given only half an hour to visit there isn't time to do much. Perhaps he could have some help as his activity. Also, our adult grandchildren could be allowed to visit him as they haven't seen him for over two years.

Reply from Dawn Allen, Office Manager at Eversleigh Care Centre

Thank you for your kind words and we will pass them on to the team.


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Review from Peter M (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Eversleigh for approximately a year before his passing in October 2021. I live in Australia and have been unable to travel to the UK due to COVID border restrictions. The staff at the care home have been fantastic in arranging regular video chats with my father. Whenever
I spoke to my father, he always paid special mention to the staff and how well they looked after him. Occasionally, he would hang up as his breakfast turned up. Never get between a man and a good breakfast sandwich! I would like to thank all the staff that looked after my father. I occasionally got to speak to them before talking to my father and always had lovely chats. They even went above and beyond when I managed to send a hamper to a house next door to Eversleigh. They were able to retrieve the hamper. Although I never got to visit my father at Eversleigh, they could keep me connected to my father during his time there! Thank you all!

Reply from Kulbir Kandola, MD at Eversleigh Care Centre

Thank you for your kind words, Peter. I will pass your message on to the staff. It must have been so difficult to be so far away and not to be able to visit. It was a pleasure to look after your dad. We strive to do the best for our residents. Wishing you all the best. Regards.


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Review from Ian M (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at the Eversleigh Care Centre for the past 10 months, as a dementia patient with mobility issues, I have nothing but praise for the staff of the centre, especially with the restriction due to covid. With myself living overseas, and my father never very good for saying he was unwell
or in pain, it was very comforting to know my father was in safe hands who always made sure he got the care he needed. I was always able to make video calls on a regular basis with the help of the care staff. He always enjoyed chatting with the staff and always praised them on the calls and how good the food was. When I did get to visit the centre, it was very clean with beautiful gardens.

Reply from Kulbir Kandola, MD at Eversleigh Care Centre

Thank you for taking the time to send a review Ian. I’m very pleased to hear that you and your dad are happy with the service. This is what makes our jobs worthwhile. I will share your feedback with the staff team. Thank you.


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Review from J H (Sister of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Eversleigh Care Centre since Septemeber 2020. It is difficult that I can't see him due to 'covid' but talks to me every day on phone. He seems very happy and likes it there. He likes all the staff and says they are all very kind to him. Can't say much more as not been inside the
care home.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind words.
It's a pleasure to hear him play the harmonica every morning. We look forward to the time when you can visit the home.
Kind Regards


Mindhi Kaur


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Review from Maria M (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Eversleigh for 6 years and I must say that the care has been very good over the years.
I must recommend the staff for their commitment and care especially in the last 8 months over COVID. I have had Whatsapp face time calls with my mother which has been a great alternative to get
to see my mother. Thank you, everyone, for your hard work and making sure our loved ones are safe.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind words, Maria. Regards.


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Review from Robert W (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Eversleigh for 14-months now, as a dementia elderly patient, and I have nothing but praise for the staff and management, especially during the covid pandemic. She has always received attentive care in our absence, and I sleep safe in the knowledge that when I or family members are
not able to visit, then she is being cared for very well. I am able to make video calls on a regular basis, and just recently, on one such call, my Mum was very tired and not very responsive, so the call only lasted 3 minutes, to my surprise the next day the carer called me back to give me the opportunity to speak with Mum again as she was much more alert. It's going the extra mile that counts, and that's what my Mum gets at Eversleigh, and I am glad we found the right home for her.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Hi Robert, thank you for a lovely review, we are delighted you are happy with the care and home.
Kind Regards


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Review from J B (Resident) assisted by family/friend published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after, nice room and grounds. The carers are excellent. Due to Covid-19 restrictions, no activities only 2 phone calls a week to my wife via Whatsapp and occasional Whatsapp with my daughter.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for responding and we are glad you are happy with the care provided, it is certainly a pleasure to look after your husband. Take care and keep safe


Regards


Mindhi


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Review from J D (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the wonderful care you had given our father. I wish you all well in your commitment to provide high quality care and treat people as individuals, showing such passion as they were in their final days.

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Review from Erica M (Daughter of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in this home Eversleigh for respite care. She is very happy and has settled very well. She is thriving and she is being looked after really well. We cannot thank the staff enough for looking after Mum and I would not hesitate to recommend the home to anyone.
We are so grateful for their
care and attention to Mum's needs.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review. We are happy to know you are extremely satisfied with the care.


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Current Review Score: 7.5 (7.482)

Overview of Review Score

The Review Score of 7.5 (7.482) out of 10 for Eversleigh Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.684 for Eversleigh Care Centre is calculated as follows: ( (45 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (11 Poors x 2) + (16 Very Poors x 1) ) ÷ 95 Ratings = 3.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.798 Points relating to the number of positive Reviews for Eversleigh Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8. 5 Positive Reviews ÷ 16.8 = 0.298

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Frequently Asked Questions about Eversleigh Care Centre

What types of Care is Eversleigh Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eversleigh Care Centre provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Eversleigh Care Centre have?

There are 64 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Eversleigh Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eversleigh Care Centre to the centre of Wolverhampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.