Review from Ruth S (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience

My father was admitted to Eversleigh for palliative end of life care. The welcome both to him and to his family was wonderful - we were greeted personally by the manager and shown where we could make hot drinks and my father was quickly visited both by a nurse and by an occupational therapist and the

activities organiser. His room was pleasant and bright and we were encouraged to personalise it with his photos.
Nothing was too much trouble for the staff. The kitchen staff tried to tempt him to eat by asking us what he liked. They never stopped trying, even though he was really too ill to eat anything much. The nurses and carers checked up on him frequently. They kept him clean and groomed, and were very gentle, understanding, and kind.
When his condition grew worse, one of the carers sat up with him at night, until we arrived, and during his last few days, the staff brought us recliner chairs and blankets, to make it easier for us to stay the whole night. Thank you, everyone!

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review, it was a pleasure to look after your father, as it was to meet such a lovely family.

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Review from M W (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

During Mum's time here we have been overwhelmed with the care Mum received, the involvement with her care, the staff were very kind to me. Mum's health had improved and now she is back at home. We can't thank the staff enough for their kindness, it has certainly been a pleasure to be against and being

looked after by a splendid team.

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Review from Patricia P (Wife of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

During visiting my husband over the past five weeks I have experienced warm welcoming management and staff. Nothing has been too much trouble. My husband was very poorly when he was admitted, he's now on the road to a good recovery. Thanks to the dedicated staff and all the love and care shown towards

him.
I myself manage a residential home for 25 years and retired at 78 years, 4 years ago, so I have full admiration for the staff's kindness and patience they give to the service users. Well done to the home.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Dear Patricia P,
Thank you for your kind words which shall be passed on to the staff, it was certainly a pleasure to look after your husband and he is missed. We do hope you're all well, please pass on our warmest regards to the family.

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Review from Sylvia S (Cousin of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience

During the time that I have been visiting Eversleigh I have found the staff to be kind, caring and compassionate.
They are always friendly and accommodating with nothing too much trouble towards residents and visitors alike.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for taking time out to complete this survey, your feedback is important as we always look for ways we can improve.
Kind Regards.

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Review from Linda F (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother receives good care at Everleigh. She is moved by sling from her bed daily and placed into her own chair in the lounge. This enables her to have company and feel less isolated. She is bathed regularly and looks better than she has looked for a long time.
The home is clean and well cared for.

I have found many of the staff excellent at their jobs. Long may it continue.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you very much for your lovely comments and feedback, it's greatly appreciated by all the staff.

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Review from P L (Next of Kin) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

The resident was kept clean, tidy and cared for 24 hours a day. The staff were excellent and caring.

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Review from Paul S (Son of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience

My father was admitted after a fall at his home and the care he received was good over the two months or so he was there. The staff were caring and courteous and he was moved to the palliative wing for his final days. Looking after someone who's led an independent life is never straightforward but the

staff dealt with all issues in a very organised and caring way. I would be happy to recommend this care home.

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Review from Helen T (Daughter-in-law of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience

My mother in law went into care about six months ago. I feel the care has improved day by day as they get to know her. I feel this is the key to good care. The staff are patient and caring. The senior sister is excellent, she motivates the staff and promotes an excellent standard of care. Thank you.

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Review from Georgina B (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

My father was a resident at Eversleigh Care Centre from May to July 2018. He sadly passed away there, however, he was, during his stay, cared for by the staff with very high standards.
Staff were kind, polite and patient with him. They were also professional and courteous to us as a family.
During

his final days, he entered into palliative care. He was treated with compassion and dignity at all times for which we were extremely grateful.
Many thanks to all of the staff at Eversleigh.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for your kind works, it was a pleasure looking after your father.

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Review from Justine H (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

Fantastic staff. Very kind, considerate and caring. I wouldn't want my dad to be anywhere else.

Reply from Mindhi Kaur, Office Manager at Eversleigh Care Centre

Thank you for a lovely review, we thoroughly enjoyed looking after Dad. It was always a pleasure to meet the family too.

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Review from L B (Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

A problem with toileting had been worrying me but this was resolved promptly and efficiently with very helpful staff.

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Review from Michael M (Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff and care at Eversleigh Care Centre has been spectacular. I have my friend with me and we spend most of our time here together.

Overall, I am happy.

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Review from Mervin S (Son of Resident) published on 3 March 2018
Submitted via Postal Card • Report

Overall Experience

The experience was absolutely amazing. I was looked after, my mother was looked after and I couldn't ask for any better care that Eversleigh Care Centre gave.

We were looked after during mums last days and the staff were so caring and looked after us and served us cake and tea.

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Review from Gordon W (Son of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

Residents are looked after well, entertainment is good and activities are excellent. Food is prepared to the likes of the resident.

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Review from Sandra H (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

The staff at Eversleigh are very friendly, they are very caring and understanding. Mum is happy here and all the staff have been accommodating.

Reply from Mindhi Dhillon, Office Manager at Eversleigh Care Centre

Thank you Sandra. We are glad mum is happy here.

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Review from Susan P (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience

We looked at several care homes for dad, then we were offered Eversleigh Care Centre which suited dads needs as it was a nursing home. When we came to look at it, it was lovely inside. The staff were very friendly and polite, they make you welcome. Also, the bedrooms are lovely and the layout of the

building is also very nice. Eversleigh staff look after dad really well and that gives us 100% peace of mind.

Reply from Mindhi Dhillon, Office Manager at Eversleigh Care Centre

Thank You

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Review from P P (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience

When they told me that my mom had to go into a nursing home, I was very apprehensive, you hear such rumours about the care that residents get. On my first contact with the staff, I was put at ease straight away. The care and support that she gets is great. The activities team get Mom involved as

much as she can, smiling and laughing and are great with all the residents and family.

I can't fault all the staff. If I have any query, I can go to the office and they deal with it with a smile and get whatever is on my mind sorted.

I now have peace of mind that my Mom is being taken care of. Well done, the team.

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Review from Mary B (Resident) assisted by family/friend published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience

From when I first moved in here I have been treated with dignity and respect. The staff are pleasant and kind. As I have hearing and sight difficulties, they have soon got used to announcing themselves by name when they come into my room. There seem to be good facilities here and I very quickly settled

in.

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Review from Susan W (Daughter-in-law of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience

A very sincere "thank-you" to all the Eversleigh Care Centre staff involved in the end of life care of my mother-in-law during her short stay in January 2017. We were very impressed with the caring way that both the care and nursing staff at Eversleigh managed the last few hours of her life, and grateful

to find someone sat with her holding her hand on our arrival. As close family members, we were made to feel welcome and emotionally supported at a very difficult time. We were also deeply touched by the beautiful flowers and staff representative that Eversleigh sent along to her funeral afterwards.

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Review from James S (Husband of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

My partner has been here for four years and we have had no complaints, very good cooperation from staff and management and can't find any fault at all. I visit every day and find everything satisfactory.

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Eversleigh Care Centre

Care Provided by Eversleigh Care Centre

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Funding & Fees Guide for Eversleigh Care Centre

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