Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
Submit a Review
9.9 62 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.

Show Hampton Court Care Home on the Map

Care Provided by Hampton Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gina Cirino (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.


  • Parking

  • Visitor parking is available on-site car park located at the front of the home.


Hampton Court Care Home Reviews (62)

Total of 62, showing 1-20
9.9

Hampton Court Care Home has a Review Score of 9.9 (9.883) out of 10, based on 31 reviews in the last 2 years. Over all time Hampton Court Care Home has 62 reviews.

Overall Experience

  • 50
  • 12
  • 0
  • 0
  • 0

Date Published

62
9
17
31
31

Review from L D (Wife of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are very caring and nothing is too much trouble for them. The care my husband receives is fantastic and staff members are so patient and understanding. The staff are very good at keeping me informed. Not only do they look after my husband, they are very welcoming to myself
and my family. I cannot fault anything and would highly recommend this nursing home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to review Hampton Court. It truly means a lot to our team to hear that you feel so well supported and that your husband is receiving the care and attention he deserves. Providing a welcoming and compassionate environment for both our residents and their families is something we take great pride in, so your kind words are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Niece of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean and bright, they pay attention to making it more like a real family home not a setting.
The staff relate to the residents with dignity and compassion.
It is so much nicer and fresh since the manager took over.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're delighted that you find our home clean, bright and welcoming. It's wonderful to hear our staff's care and the positive changes we have made have made a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Hampton Court Care Home from March 29th up to his passing 24th December. I can't thank the staff enough, too many to mention for all the care my dad received. Everybody works extremely hard and are very dedicated. The home is spotlessly clean and the rooms are lovely. I also like that
the home had regular events for the residents, I would have no hesitation in recommending this care home to anyone thinking of putting a loved one in a home. Thank you all again.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for sharing such kind and heartfelt feedback about Hampton Court Care Home. It was an honour to care for Dad, and we hope it brings some comfort to know how much he meant to all of us. Your words mean the world to our team. Providing a clean, welcoming environment and meaningful activities for our residents is something we are passionate about, and it's truly rewarding to know that it made a difference for your dad and your family. Thank you for recommending our home and for recognising the dedication of our staff, it's a privilege to support families during these times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I have found mum to be well looked after, comfortable and eating cottage pie.
The staff are brilliant! It helps to know that mum is well cared for by the kind and caring staff. I would recommend Hampton Court Care Home to everyone!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing such a lovely review of Hampton Court Care Home! We're delighted to hear that your mum is comfortable, well cared for, and enjoying her meals. Our team works hard to provide kind and attentive care, so it's heart-warming to see their efforts recognised. Your recommendation means a great deal to us, and we're so pleased to be able to provide you with peace of mind knowing your mum is in safe hands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley W (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has become a resident at Hampton Court, she has shown great improvement in her condition. She is so much happier since being here and that is down to the wonderful, attentive care she is receiving. The home has a fabulous, clean, happy and caring environment. All of the staff are amazing
people that I cannot thank enough. I would recommend this home to anyone.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your positive experience. We are delighted to hear that your mother has shown such wonderful improvements and that she is happy with us at Hampton Court Care Home. Creating a caring, clean, and supportive environment is at the heart of what we do, and it means the world to us to know that it's making a difference for your mother and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Friend of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last six months of my ex-husband's life couldn't have been spent in a better place. Such kind and patient caring staff, and plenty of them. The home is bright and spacious, he had a lovely room. The reception staff were always helpful.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have been able to care for your ex-husband during such an important time. Our team takes great pride in providing compassionate care in a warm and welcoming environment, and it's heartening to hear that you found this to be the case. We will be sure to pass your lovely comments on to our staff, including the reception team, who always strive to support families as well as our residents. Your feedback means so much to us, and it reinforces our commitment to maintaining a high standard of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen D (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Hampton Court for three months. Choosing a care home has been an emotional and difficult time for the family. The carers have been very supportive of Mom and family members while Mom has been settling in.
The team have experience and knowledge in dementia and are always looking at
ways to adjust to suit Mom's needs. I feel confident that she is safe and being cared for. She is treated with dignity and respect.
The home itself is nicely decorated and clean. Bed linen is always fresh and Mom is in clean clothes. They have their own kitchen and prepare/cook everything on-site.
There is an entertainment team to organise activities. There is always something happening.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind review. We're delighted to hear that your mum's transition to Hampton Court has been positive. Our team is dedicated to providing personalised, respectful care, and it's wonderful to know you feel confident in her safety and well-being. We're glad you appreciate our efforts to create a welcoming environment, with freshly prepared meals, clean surroundings, and engaging activities. Thank you for choosing us to support your mum and family during this time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A V (Wife of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. My husband is satisfied with everything as well.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your lovely feedback. We're so pleased to hear that both you and your husband are happy with everything. It means a lot to us to know we're meeting your expectations.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deanna W (Wife of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident we visit has been a lot better, his weight is going the right way since he moved from another care home. Food is really excellent, the care is unbelievable, also the support they give me. The time and patience they show is unbelievable. When we came last week, he was outside playing football,
so happy. No better place!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review. We're thrilled to hear that the resident is doing well, and it's great to know he's enjoying activities like football. Our team is dedicated to providing excellent care and support, so it's lovely to know these efforts are making a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how amazing Hampton Court is. The facilities are second to none. The staff are so lovely and extremely caring. The support my father receives is truly amazing. He is treated with respect and dignity. Everything is spotlessly clean. My father was moved from another care home where he
had refused to eat anything except for biscuits and desserts and refused to drink. He is now eating and drinking as should be. The food is wonderful. His room is wonderful. My father is very happy here and has settled in extremely well. Cannot fault anything.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review of Hampton Court, We are absolutely delighted your father has settled in. Our team takes great pride in providing a caring and respectful environment, and it's wonderful to know that his experience with us has been so positive. It's especially reassuring to hear that he's enjoying his meals and thriving in his new surroundings. Your kind words truly mean the world to us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T K (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have been excellent with me, Mum and my dad. The nurses are well-informed. I visited my dad on numerous occasions and found everything exceptional. All rooms are clean. My dad has always been clean, shaved and well-presented. My dad had problems eating, the food was not much he enjoyed
and I saw that the meals really weren't that nice. No activities were arranged to suit my dad i.e. cooking/ shopping.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your feedback on Hampton Court Care Home. We are grateful to hear that you found our care staff excellent and well-informed and that your dad was consistently clean, shaved, and well-presented during your visits. Maintaining a high standard of cleanliness and personal care is a top priority for us, and it is reassuring to know that this has been your experience. We appreciate your honesty regarding the food and activities. We understand that your dad sometimes found the meals were not to his personal preference, and we are working closely with our catering team to better align meals with individual resident preferences. We also recognise the importance of offering person-centred activities and have already discussed ways to improve in this area.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the first day my dad arrived, he has been well taken care of. The staff are always helpful and on hand if ever needed. The care home itself is so well presented with the utmost cleanliness. The rooms are homely with private bathrooms. My dad has been eating meals, drinking more and seems so much
more peaceful since being here. I couldn't recommend Hampton Court Care Home more.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your review of Hampton Court. Our team takes great pride in providing a clean, comfortable, and supportive environment, and we're glad to know it's making a positive difference for him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at home found the place very clean and the staff welcoming. I was at first apprehensive as my father had never received care from anyone other than family, after spending some time there my apprehension was eased after observing the quality of care and I feel very comfortable knowing my father
is in safe hands.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and thoughtful review! We are thrilled to hear that your initial apprehension was eased upon observing the quality of care at Hampton Court Care Home. Our team is dedicated to creating a clean, welcoming, and supportive environment for all our residents and their families. It means a lot to us to know that you feel comfortable and confident with the care your father is receiving. We understand how important it is to trust the people looking after your loved ones, and we are committed to maintaining the highest standards of care. Thank you for choosing Hampton Court Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole C (Wife of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided for my husband. He always looks clean and happy. He seems very settled and has made slight improvement with his mental health and well-being but also his eating and drinking. The staff are very friendly and helpful and always go above and beyond to aid myself, my
family, and my husband.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review, we are delighted to hear that you are happy with the care and service provided for your husband at Hampton Court Care Home. Our dedicated staff members strive to go above and beyond every day to support our residents and their families. Your kind words about their friendliness and helpfulness mean a lot to us. We are committed to maintaining this high standard of care and ensuring that your husband continues to thrive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie L (Granddaughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for just under a year and I can honestly say the care is second to none. She has never been so happy and each drive to visit that used to hold anxiety now holds excitement and reassurance that she is cared for. Each carer knows my nan and her personality and I go away each time
knowing she is cared for as the beautiful human she is.
As someone who used to work in care, I can honestly say this care home is second to none in being the best.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review! We are overjoyed to hear that your nan has found such happiness and comfort at Hampton Court Care Home. Knowing that our care has transformed your visits from anxiety to excitement is incredibly rewarding for our team. Thank you for trusting us with your nan's care and for your kind words. We are honoured to have her as part of our family and look forward to continuing to provide her with the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad broke his hip when at his first care home.
After his hip surgery, he was subsequently moved to Hampton Court, where Dad, family and relatives were given a warm welcome from the management, all the care staff and the nurses every time we visited.
At Hampton Court, we were pleased with the care
accorded to Dad. The staff members were so patient and understanding considering that Dad suffers from dementia and can be unruly sometimes.
Sadly, however, Dad had to be moved to another care home with request from other family members for a reason that could have been solved.
On his last day at Hampton Court, the staff gave Dad a very emotional farewell where a few tears were shed among us and the staff.
My wife and I can't thank the staff enough for the help and care they've given Dad, and personally I would recommend this care home for anyone looking for a friendly, loving and caring home for a family member.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your heartfelt review of Hampton Court Care Home. We are deeply touched by your kind words and grateful for the opportunity to have cared for your dad during his stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to visit Dad. He is well cared for, and the staff always make me feel at home. I make Dad drinks and eat meals with him. I stay and play cards and games. We have a chat in his room and talk to the other residents. Dad can be difficult at times, and I know he is treated with care and kindness.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing your wonderful review of Hampton Court Care Home. We are delighted to hear about your positive experiences during your visits with your dad. It brings us great joy to know that you feel at home here and that our staff's efforts to create a welcoming and comfortable environment are appreciated. We believe that family involvement is crucial to the well-being of our residents, and we are pleased that you can spend quality time with your dad, sharing meals, playing cards, and engaging in conversations with him and the other residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete L (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was moved to Hampton Court Care Home as a result of her vascular dementia worsening and the need for her complex needs to be more appropriately managed. The family were understandably concerned at the impact that this would have on my 90-year-old mom. A few months into her new home, our concerns
have been fully alleviated. My mom has put on weight (despite losing her teeth her appetite is insatiable) and she is happy, content and her previous sparkle has returned. The care that she is in receipt of is phenomenal. Every carer we have met has a smile, a tale to tell on what my mom has been up to and importantly know her well! We have covered her room in the photos of her life (so we can discuss and gently remind her of her full life to date when we visit) and the staff have taken particular care to ensure her likes and dislikes are catered for. As we say in the Black Country...the care at Hampton Court is simply bostin!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience of Hampton Court. We are deeply touched by your heartfelt words and are thrilled to hear that your mother's transition to our care home has been met with such positive outcomes. Navigating the journey of dementia care can undoubtedly be challenging, and we understand the concerns you and your family had prior to your mother's move. It brings us immense joy to learn that your concerns have been fully alleviated and that your mother is thriving in her new home. Your kind words, especially the mention of "bostin" care, truly mean the world to us. We are dedicated to continuing to provide the highest standard of care and ensuring that your mother's happiness and well-being remain our top priority.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Niece of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management communicates very well, and nothing is too much trouble. Watching the care staff interact with the residents is amazing; they work so hard - that is clear to see, and treat the residents with kindness and respect. We arrived in the evening, unannounced, to hear the residents singing and some
dancing with care staff. The care staff involved all residents, making sure they were having a good time. I went to our aunt's bedroom and was amazed to see the effort the staff had put into her room; she is an Elvis fan, and there was a life-sized cut out of Elvis in her bedroom. The staff really do care about their residents. It was clear our aunt has personal-centred care. Management and staff took time to chat with us about how our aunt was, supplying us with valuable information - nothing was too much trouble. Knowing our aunt is in fabulous care hands is so reassuring, so thank you. Your smiles are infectious and definitely passed down to the residents; you really are all worth your weight in gold!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you immensely for your heartwarming review of Hampton Court Care Home. We are delighted to hear about your positive experience and grateful for your kind words about our management and care team. At Hampton Court, we strive to make each resident's room reflective of their interests and preferences, and it’s always such a delight for us to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natasha T (Next of Kin) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Court staff and management are fantastic in there roles! They helped my relative settle in, he had bonds with a number of staff which we was surprised at as he likes his own company and did stay in his room a lot but they checked on him regularly throughout the day and night as he doesn’t sleep
well. We are gutted that it was decided he needed to be moved! (Not by our choice) The team helped us to try and keep him there as he loved it there, he just started mixing with other residents venturing out his room into the lounge and he didn’t want to leave! We can not thank them and all the staff on the lodge for everything they did. They had patience and took time to understand his needs as well as been there for us helping us through the process. I’ve worked in homes and with experience I can put my hand on my heart and say this is the best home I’ve come across! Wish we could have kept him at Hampton Court!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt words. It really is important to us our residents feel at home at Hampton Court and form such meaningful bonds with our team. We genuinely appreciate your recognition of our efforts in providing personalised care and support. While we're saddened by the circumstances that led to the decision, we're grateful for the time we spent with your relative and we wish both all the very best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Hampton Court Care Home is calculated as follows: ( (322 Excellents x 5) + (36 Goods x 4) + (2 Poors x 2) ) ÷ 360 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Gina

Gina Cirino

Job Title: Care Home Manager

Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.


Frequently Asked Questions about Hampton Court Care Home

What types of Care is Hampton Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hampton Court Care Home provide?

Palliative Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hampton Court Care Home have?

There are 76 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hampton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Court Care Home to the centre of Bilston?

0.6 mile(s) as the crow flies, distance by road may be significantly further.