Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.9 62 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.

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Care Provided by Hampton Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gina Cirino (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.


  • Parking

  • Visitor parking is available on-site car park located at the front of the home.


Hampton Court Care Home Reviews (62)

Total of 62, showing 21-40
9.9

Hampton Court Care Home has a Review Score of 9.9 (9.883) out of 10, based on 31 reviews in the last 2 years. Over all time Hampton Court Care Home has 62 reviews.

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Date Published

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Review from Kevin B (Brother of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother sadly passed away on 03/10/2023, I can not thank the staff with enough words for how he was treated there. In every way, how caring, how I was kept informed every day of his condition. The times I sat alone a nurse would as busy as they were, would sit and talk when they had the chance to.
The aftercare phone calls asking if I was okay, and do I need any help in any way. My brother wasn't in there more than two weeks but as he slowly shut down he was treated as if he had been there for years. While I tried to work as I live alone to pay the bills Hampton Court helped in more ways than they know. Thank you so much there for helping me lose the last of my family and helping me get through things.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

We are deeply sorry for the loss of your brother, and I want to express my heartfelt condolences to you again during this difficult time. Your words are a powerful testament to the compassionate care provided by the staff at Hampton Court. We are grateful that you found solace in the support and kindness extended to you during your brother's stay.


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Review from P F (Sister of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hampton Court to be a very reliable and caring place for any resident to stay here, also all the staff and management are very helpful and very pleasant always willing to help no matter what it is.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and positive feedback about Hampton Court. We are delighted to hear that you found our home to be reliable and caring, and that our staff and management have been helpful and pleasant.


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Review from B N (Niece of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with staff has always been very good. They are caring, kind, very helpful. Always phone if there are any concerns over my aunty's health. Also ask for permission when vaccinations are due. Would not like my aunty to be anywhere else.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience and feedback regarding your aunt's care at Hampton Court Care Home. We are truly grateful for your kind words.


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Review from G W (Husband of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my wife for over 6 months at different times of the day and on different days and I can honestly say that my experience has been excellent every time. From the receptionist to the back room staff, all are very kind.

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Review from Emma D (Granddaughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home! The staff are attentive, kind, and caring, and the support they have shown to us as a family as well as my grandpa has been incredible. The care manager and her team cannot do enough to ensure that my grandad and his fellow residents are as comfortable and relaxed as possible despite
their medical restrictions. Would be happy to recommend it.

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Review from J E (Husband of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to review Hampton Court Care Home.


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Review from Bea P (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to the management team and staff for all their support during my 4-week visit and for their commitment to ensuring that we were working in collaboration to provide my father with the best possible outcomes. There were many changes I had requested for my father, which
were implemented in a timely manner and the staff were responsive, flexible and adaptive to these changes. It was reassuring for me to see the vast improvement and change in culture from the previous owner, in a short period of time. I look forward to seeing how the service flourishes with the changes ahead and I'm under no doubt, with the new leadership this home with reach a level of excellence.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear about your satisfaction with the care and service provided during your 4-week visit. Your heartfelt words of appreciation mean a great deal to our management team and staff.


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Review from Cheryl F (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mom is settled in this home. She has been in 3 since February and all staff are friendly and helpful and always on hand to help residents and family. Her room is very clean and nice.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing your kind words and review of Hampton Court Care Home.


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Review from Steven M (Son of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring environment for my 88 year old mom who has severe dementia, from the reception staff to all the carers and nurses and manager their care is outstanding and as a family, we are very grateful for this. I would highly recommend Hampton Court Care Home for people needing care nothing
is too much trouble, thank you.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to share your experience. We are so grateful for your kind words and will make sure we pass this on to the whole team at Hampton Court.


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Review from Gail M (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away on 07/06/2023.
She had been a resident for 7 years and was well cared for and even loved by staff.
The team were particularly supportive durin mom's final few days. They ensured that her diminishing needs were met, e.g. encouraging, but not forcing, drinking and eating. Talking
with Mom and joking as appropriate - the process was quite supportive and normalised.
It was so very important to me that I should be there at her passing. Nurse Staff contacted me regularly to update me and keep me informed. All staff involved were sensitive, encouraging, reassuring and supportive.
I, thankfully, attended her final moments with other family members.
On the following day, we were given fabulous advice when trying to select her clothes for her funeral service. We were given time and space but they were at hand when needed.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your feedback about your mother's experience at our care home. Our deepest condolences for your loss. We are honoured to have had the opportunity to care for your mother during her seven-year stay with us.
We are deeply touched by your kind words and are glad to hear that your mother received excellent care and felt loved by our staff. Providing a supportive and compassionate environment for our residents is at the core of our mission, and we are pleased to know that your mother's needs were met during her final days.


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Review from G W (Wife of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well cared for and staff were most considerate.

Reply from Tracey York, Marketing Assistant to Commercial Director at Hampton Court Care Home

Thank you for your kind words and taking the time to complete this review of Hampton Court.


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Review from R B (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found all the nurses and reception very caring and loving to my mum and endlessly helpful to me. My mum was 102 years old so I know this would not have been, in any way, easy. My mum sadly passed away in April and I would like to thank everyone at Newlyn Court for their compassion and
understanding and for the lovely card they sent.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Many thanks for this lovely review, it was such a pleasure caring for your mum- she was truly one of a kind.


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Review from S P (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous, caring environment! All staff are wonderfully generous with their time in keeping our mother safe and happy. Mom loves being here, and it shows in her smiles. The manager is hands-on and always free to listen to our queries and support Mom. We cannot thank Newlyn's staff enough.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

We really appreciate you taking your time to review Newlyn Court; it means so much to each and every one of us!!
Thank you.


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Review from Royston H (Son of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to work through covid, I felt the staff worked professionally. I felt from the start, my mum entered the carehome till her passing, at ease with staff at the front desk to the carers. I never worried about my mum's being mistreated. I've got total trust in the care being provided, I also feel
my Mum bonded with her carer which helped me with her been in care. I'd like to say a big thank you to all the staff.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you so much for reviewing our service Royston, your mum was a lovely character, will always be remembered.


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Review from L W (Wife of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlyn Court is a very good nursing home. Very caring and understanding. Value for money.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you for leaving such a lovely review for Newlyn Court; it's really appreciated.


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Review from Hazel C (Sister-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law took up residence at Newlyn Court on the 9th of January 2020 and during the time he was in their care we were aware of the kindness and understanding that he received from all those attending to his needs. Their patience and help was always first class and we were so happy to leave
my brother-in-law in their care and to know his wellbeing was of paramount importance to them. We will forever be grateful to all the staff who attended to his needs with such understanding and kindness.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you for leaving such a lovely review of the service we provide at Newlyn Court. Your loved one was like family to us he will be greatly missed.


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Review from Malcolm H (Son of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newlyn Court are unsung heroes! The care they gave to my mother during her time there was second to none. The home, the management and the staff at Newlyn Court are all exceptional and second to none. I would recommend this location to anyone looking to secure a safe and caring life for
their elderly relatives. Thank you Newlyn Court!

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Thank you Malcolm for such an amazing review of Newlyn Court it is so much appreciated by us all, please keep in touch.


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Review from Rachel W (Daughter-in-law of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlyn Court kindly agreed to take in our relation from a hospital stay. Our relative stayed there for her final four weeks and was treated with kindness and love until she passed away. The care staff/nursing staff/admin staff are incredible in every way. They never give up trying to feed the residents,
give them drinks, keep them spotlessly clean and turn them on a regular basis, plus making sure that the medication is in place to keep them pain-free.
Nothing is too much trouble for whoever you ask, I find this incredible. Is was nice to see that every time our relative had her clothes washed, they actually came back to her room. She was kept immaculate. We, as a family, cannot fault this care home at all. Thank you for making her final days most comfy and for going above and beyond.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Dear Rachel
Thank you for such a lovely heart felt review of our service, we are so grateful for your kind words.


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Review from B W (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife only stayed at Newlyn Court for one week in February 2020 my experience is limited, however, I was impressed by how well she was looked after by all the staff. The bedroom and the main rooms were fine. The meals were of a good standard. Generally, I felt everything that could be done was
being done and overall I felt very grateful for the kindness and care shown.

Reply from Ami Narwal, Home Manager at Hampton Court Care Home

Dear Brian
Thank you for the review, we are grateful for your kind words.


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Review from M T (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was only at Newlyn Court a short time but the care was first class.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Hampton Court Care Home is calculated as follows: ( (322 Excellents x 5) + (36 Goods x 4) + (2 Poors x 2) ) ÷ 360 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Gina

Gina Cirino

Job Title: Care Home Manager

Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.