Hampton Court Care Home

Merstone Close, Bilston WV14 0LR
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9.9 62 Reviews
  • Hampton Court Care Home, Bilston
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems.

Supporting a satisfying daily lifestyle, alongside the skilled care provision, the home offers access to activities, interests and therapies, such as reminiscence, water spa and visual therapy, as well as exercise and music classes.

The Lodge is a specialist unit set within the care home. Set over two floors this dedicated service has been carefully designed and fully refurbished to support the health and care needs of the elderly population within Wolverhampton and the West Midlands, specifically focusing on those with Complex Dementia.

The setting offers a specialist service for people, primarily over the age of 55, who have complex dementia. Individuals with complex dementia often present with multiple and challenging needs that require experienced care in a safe and appropriate environment. All staff are trained to provide the highest quality of therapeutic support and care to people who have varying forms of dementia, progressive neurological illnesses and acquired brain injuries (including strokes).

Operating as a separate care facility within Hampton Court The Lodge supports up to 20 individuals with complex dementia; all bedrooms are single rooms with en suite. The refurbishment and reconfiguration has created bespoke internal and external day spaces designed with personalised care and the challenges of dementia firmly in mind.

The Lodge benefits from it’s own secure enclosed dementia friendly garden and internal spaces which include a 50’s themed Diner, a Cinema room and a lounge/games room on the ground floor. On the first floor there is The Lodge ‘Tea Room’ providing a lounge and dining area for those individuals choosing to spend time on the first floor.

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Care Provided by Hampton Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gina Cirino (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hampton Court Care Home Visiting Information


    Welcome to Hampton Court Care Home! Dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible.


  • Parking

  • Visitor parking is available on-site car park located at the front of the home.


Hampton Court Care Home Reviews (62)

Total of 62, showing 41-60
9.9

Hampton Court Care Home has a Review Score of 9.9 (9.883) out of 10, based on 31 reviews in the last 2 years. Over all time Hampton Court Care Home has 62 reviews.

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Review from Martyn S (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a better place for my mother to have spent the last few months of her life.

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Review from Linda W (Daughter of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into this care home in March 2019. We have nothing but praise for the staff and the care given to him from all the team, along with the access to external services when required. Not only was my father well looked after on a daily basis, but my mom was also always made extremely welcome
within the home when visiting on alternative days, she appreciated the support she was given. Thank you.

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Review from M S (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and satisfied with the care my husband is getting. The management and staff keep me informed of all things with my husband, at all times.

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Review from B F (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I viewed many care/nursing homes and felt that Newlyn Court had a homely feel and could reach my husband's needs and we have not been disappointed. The inspection report put the home into special measures which we feel was totally unjustified. My husband is always clean and tidy, well-fed
(good food), well cared for and the staff in all departments work very hard. My husband has many visitors most days and they are of the same opinion. I am sure that other resident's visitors feel the same. Obviously I am not aware of all that goes on and no one would expect 100%. If the inspection found the home to be as bad as they say I would not have my husband there.

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Review from Ed D (Cousin of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin appears to have settled in well to his new home. The staff are very aware of his needs and his likes and dislikes. His new medication appears to have resolved the issues he was having.

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Review from Margaret B (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used other care homes before but I feel Newlyn Court meets the needs for my husband. It's spacious and room to move because my husband needs room to walk. The staff always friendly and always answer my questions and I never feel anxious when I leave as I know he's in good hand because family
is precious.

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Review from R F (Brother of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly, helpful and courteous.

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Review from Dardell C (Husband of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Security not good as any resident can enter the bedrooms as we found out.

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Review from Sandip B (Daughter-in-law of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried at first as we had a bad experience before. Newlyn Court changed our minds. My father-in-law was very impressed with the care. My mother-in-law's condition improved when she was in respite and was eating better, this made us very happy as a family. Also, the staff, management and
nurses were very good. On the ball and always kept us informed. We have booked mum in again for respite.

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Review from Julie R (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mom and dad reside at Newlyn Court and have been there just over a year after a previous care placement. I find the staff to be friendly at all times and they have strived to assist mom with her personal care which normally was very difficult. They always look clean and tidy and seem very settled.
Newlyn Court is always clean and the beds are always made, laundry hung in wardrobes exceptional really. The only gripe is residents are charged for live singers and not much one to one activity takes place.

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Review from Caroline M (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was placed here as he had advanced rapid dementia he settled well and was well looked after by all nursing staff and carers. Sadly my dad passed away in hospital 17/01/19 due to his illness but the home cared for him fantastic I can't fault them one bit in medals, care lovely, and I would home
highly recommend this place xxxxx.

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Review from Christine G (Daughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good, my father moved here from another care home in Birmingham. He has come on a lot putting, on weight and eating all his meals where he wasn’t before. Staff are great with him and know all his needs.

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Review from John K (Husband of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff excellent.

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Review from Catherine W (Wife of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in this care home for 4 years. The past ten months he has been bed bound, doubly incontinent and having to be spoon fed all food and drink. During this time I have had no cause to complain, he is treated well, kindly and with dignity. If I have had need to raise an issue concerning
anything it is always dealt with promptly and satisfactorily.

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Review from D L (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Newlyn Court for my Mam is very good. Staff are always pleasant and polite.

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Review from Ian C (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Newlyn Court nursing home for his continuing care. Newlyn Court has been exceptional with him. Everyone is just so welcoming and that's from the reception to nurses, cleaners and carers. I would recommend Newlyn Court to any family who is going through hard times with a family member.
We just don't know what we would have done without them.

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Review from Florence C (Wife of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is at Newlyn Court nursing home at Bilston near Wolverhampton. Everyone at the nursing home is so kind and considerate with my husband and they look after him so well.


Everyone involved with the home always says hello when you arrive there, and its just one big family. He's well looked

after and couldn't ask for any more. A big thank you to everyone involved at the home.

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Review from Michael G (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom came here November 2014, she is now 95 years of age. Over the last 4yrs, I have visited my mom every week and the staff have always been very helpful and caring.

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Review from Anne M (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over 4 years. During that time, his health has deteriorated significantly but throughout his stay, the level of care has consistently been of a very high standard. As he has become more dependant upon nursing care, the home has responded appropriately and promptly,
involving outside agencies whenever necessary.


Most importantly, my father has been treated with respect and with concern. All the nursing staff and carers are well trained and deal with residents with humanity, kindness and humour, even when residents are displaying challenging behaviour. Their response diffuses situations and ensures that residents feel safe, happy and well cared for.


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Review from Nicola A (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newlyn Court is an amazing place, the staff work so hard to keep all the residents safe and happy. I couldn’t ask for a better place for my mom, everything there gets 10/10.
The atmosphere is like one big happy family.
Thank you to every member of staff for how hard you all work. xx
I will be forever
grateful. xxx

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Hampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Hampton Court Care Home is calculated as follows: ( (322 Excellents x 5) + (36 Goods x 4) + (2 Poors x 2) ) ÷ 360 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Excellence in Care award 'Innovation in Care'

Recipient: Hampton Court Care Home

Date: Wednesday 10 Apr 2019 More details

Most Innovative and Clinically Improved Care Home

Recipient: Hampton Court Care Home

Date: Thursday 22 Nov 2018 More details

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Meet the Team (1)

Gina

Gina Cirino

Job Title: Care Home Manager

Joined: 2022

Gina has been a valuable member of the Senior Management team at Alpha Health Care Home since November 2019. Gina brings a wealth of experience in Nursing Dementia and Complex Dementia care for the elderly to our role as Care Home Manager at Newlyn Court. Gina has a real passion to help and further improve the quality of care and to support all our Service Users.