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'The fee will need to be right to cover the residents needs'
If you wish to discuss please contact the Management as they are happy to discuss with you via the phone.
Shiny Varkey - CQC REGISTERED CARE MANAGER
Alka Chaurasia - DEPUTY MANAGER
9.30 TO 7 PM
YES
Lavender Court has a Review Score of 9.6 (9.643) out of 10, based on 29 reviews in the last 2 years. Over all time Lavender Court has 76 reviews.
Review from Elizabeth Q (Daughter of Resident) published on 11 April 2025
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Overall Experience
5.0 out of 5
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Review from Diana F (Daughter of Resident) published on 7 April 2025
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from K N (Daughter of Resident) published on 7 April 2025
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Lavinia W (Daughter of Resident) published on 7 April 2025
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Review from D T (Son of Resident) published on 7 April 2025
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Sid J (Son of Resident) published on 7 April 2025
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Jan T (Daughter of Resident) published on 3 April 2025
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from C H (Wife of Resident) published on 31 March 2025
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from D B (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sylvia B (Wife of Resident) published on 3 March 2025
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from N L (Daughter of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from G W (Wife of Resident) published on 23 October 2024
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from E T (Wife of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from M P (Daughter of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Leslie H (Husband of Resident) published on 30 August 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from D B (Daughter of Resident) published on 23 July 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Lisa V (Daughter of Resident) published on 22 July 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from E Q (Daughter of Resident) published on 5 July 2024
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from T R (Son of Resident) published on 2 July 2024
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from I H (Wife of Resident) published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
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Safety / Security
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Value for Money
The Review Score of 9.6 (9.643) out of 10 for Lavender Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.643 for Lavender Court is calculated as follows: ( (234 Excellents x 5) + (102 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 347 Ratings = 4.643
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lavender Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2023
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