Lavender Court

556 Wolverhampton Road East, Wolverhampton WV4 6AA
Submit a Review
9.7 71 Reviews
  • Lavender Court, Wolverhampton
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Portway House Specialist Care Centre
Portway House Specialist Care Centre
9.6
Member Logo
Care Homes belonging to Parkfield Grange
Parkfield Grange
9.9
Member Logo
Care Homes belonging to Allenbrook Home (Halesowen) Ltd
Allenbrook Home (Halesowen) Ltd
9.3
Group Logo
Care Homes belonging to Wrottesley Park House
Wrottesley Park House
9.6
Member Logo
Care Homes belonging to Compton Manor Ltd
Compton Manor Ltd
9.5
Member Logo
Care Homes belonging to Beech Hill Grange
Beech Hill Grange
9.7
Show Lavender Court on the Map

Care Provided by Lavender Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Karelink Ltd
  • Person in charge
  • Shiny Varkey (Registered Manager)
  • Admission Criteria
    • NHS Referrals & Self-funding clients
    • Ages 55+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Lavender Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £850
    • Self-Funded Residential Dementia Care £850 – £900
    • Self-Funded Nursing Care £900 – £925
    • Self-Funded Nursing Dementia Care £925 – £950

  • 'The fee will need to be right to cover the residents needs'
    If you wish to discuss please contact the Management as they are happy to discuss with you via the phone.


    Shiny Varkey - CQC REGISTERED CARE MANAGER
    Alka Chaurasia - DEPUTY MANAGER
  • (these prices are only a guideline, please contact Lavender Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Lavender Court? View your Advertising Options

Lavender Court Reviews (71)

Total of 71, showing 61-71
9.7

Lavender Court has a Review Score of 9.7 (9.661) out of 10, based on 24 reviews in the last 2 years. Over all time Lavender Court has 71 reviews.

Overall Experience

  • 50
  • 21
  • 0
  • 0
  • 0

Date Published

71
4
13
24
47

Review from Anita C (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has moved to this home she has shown signs of improvement. She spoke on the day she arrived after not speaking for nearly a year since her stroke. All staff are so kind and caring and treat Mum like a valued human being. Mum can sense this. The room is clean and fresh. Staff are responsive
to any questions we have, but most of all we have peace of mind that Mum is being loved and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean, light and airy. Lots of room good facilities and nice food. The staff are friendly, helpful and caring. My mother is happy there and I'm confident that she is getting the highest level of care. I cannot fault the home or the staff. I would highly recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Niece of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home caring, kindness. The staff are very nice, polite and caring. It's a happy care home, clean, nice and pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is good overall. They are very understanding. Staff are a help and assist with care and any family queries. Since the new management, we are very satisfied with the care and appreciate the level of high standards of care provided to my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim W (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Lavender Court to be a nice friendly place for my Mum to reside, friendly staff, good Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June S (Friend of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Lavender Court are professional, courteous, friendly, always willing to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Surrinder J (Husband of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home every day. I am always welcomed by the staff, not only that, they even ask me if I want a cup of tea, coffee or cold drink. My wife's room is always clean. They provide the required service to my wife regularly as she is fully dependent on the staff. She is unable to communicate.
I am very pleased with the service they are providing. Care home gives me peace of mind my wife is in safe hands.

Reply from Kumaravel Shanmugam, Director at Lavender Court

Thanks for your kind feedback. Please let us know if you have any suggestions to improve the care for your loved ones and we will take those on board.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen major improvements since the change of ownership. The whole environment has changed for the good. I am always welcomed when visiting my relative. The matron is very friendly and approachable so it is very easy to raise any concerns with the management. I am now kept informed about any
issues with my relative and what is being done to sort them out.

Reply from Kumaravel Shanmugam, Director at Lavender Court

Thanks a lot for your kind words. Please let us know if you think of any suggestions to improve the care for your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was hard to face knowing my dad needed to be placed into a care home but the transition was made so easily thanks to the management and staff. The care that my dad is receiving is second to none. The home is clean, pleasant and bright. The food looks amazing. I can honestly say I do not class the
staff (from cleaners to management) as people that care for my dad, they are more like my friends. I am so glad as a family, we chose this care home.

Reply from Kumaravel Shanmugam, Director at Lavender Court

Thanks for your lovely feedback. We welcome any suggestions to improve the care for your loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is very clean and has a nurturing environment. The manager is extremely helpful and willing to support relatives to make changes that will benefit their loved ones. I would recommend this home, although there is still work to do. The management team is determined to push through improvements. Staff
are always polite and friendly.

Reply from Kumaravel Shanmugam, Director at Lavender Court

Thanks for your helpful comments. We have recently appointed a full time activity coordinator so your loved ones will have things to do that they enjoy. We are determined to raise our standards and welcome all your support in this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lin R (Daughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say how lovely it is to walk into this care home and be welcomed with smiles and hello's by all the staff. My relative appears to be well cared for and happy at this home. Any suggestions or questions I ask are always answered by carers and the nursing team and I regularly meet with care home
managers who are very welcoming, approachable and discuss my relative's needs and keep me updated with any issues, special needs and extra care measures that may be required. I must say I always feel that when I leave my relative that he is in good hands with nursing and carers looking after him. My children notice that the care home does not smell and that the staff always welcome them when they visit. The care home has undergone a recent change of ownership and I must say these changes are definitely making a positive impact on the care given to my father and other residents. Well done - keep up the good work in caring for these lovely characters who need specialist nursing care.

Reply from Sarah Thompson, Regional Manager at Lavender Court

Thank you for your kind words, and support, we endeavour to continue to provide the best quality of care and maintain the wellbeing of the people we look after at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Lavender Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Lavender Court is calculated as follows: ( (198 Excellents x 5) + (79 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 286 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet