Wrottesley Park House has a Review Score of 9.6 (9.561) out of 10, based on 10 reviews in the last 2 years. Over all time Wrottesley Park House has 10 reviews.
Review from B B (Granddaughter of Resident) published on 14 March 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your wonderful review and much appreciated. It is an absolute pleasure to care for your Nan. I will share your feedback with our team and will continue to deliver quality care to all our service users.
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Review from M R (Sister of Resident) published on 28 February 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you M for your feedback. We aim to provide high-quality, person-centred care to all our service users. I will share your feedback with my team and continue to deliver quality care to your brother and make consistent improvements where shortcomings are noticed.
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Review from Paul S (Nephew of Resident) published on 17 February 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you Paul for your positive feedback. It has been an absolute pleasure to care for your uncle whilst he was at Wrottesley Park House. I will share your feedback with our team and we will continue to deliver quality care to all our service users. Thank you
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Review from Jin T (Sister of Resident) published on 13 February 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you Jin for your feedback. We aim to provide high-quality, person-centred care to all our service users. I will share your feedback with my team and continue to deliver quality care and make consistent improvements where shortcomings are noticed. Please note that we are aware of the fact that some rooms are in need of decoration and the work is already underway. External contractors are being used to decorate the bedrooms and communal areas to a great standard. Also, residents' bedlinens are changed every single day and at times more than once depending on their needs. Besides, residents who are unable to or do not wish to join to group activities, 121 sessions of activities are being carried out for them. Please be assured that we are working tirelessly to ensure that all our residents receive top-quality care at Wrottesley Park House.
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Review from K P (Daughter of Resident) published on 31 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your wonderful review and much appreciated. It is an absolute pleasure to care for your father. I will share your feedback with our team and will continue to deliver quality care to all our service users.
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Review from S S (Daughter of Resident) published on 28 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive review. It's an absolute pleasure to care for and support your father. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Management
Safety / Security
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Value for Money
Review from L H (Granddaughter of Resident) published on 28 January 2025
Submitted via Postal Card •
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive review. It's an absolute pleasure to care for and support your nan. She will be missed. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Value for Money
Review from J H (Daughter of Resident) published on 9 January 2025
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. It's an absolute pleasure to care for and support your mother. I will share your feedback with our team and will continue to deliver quality care for our service users.
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Review from G M (Daughter of Resident) published on 20 November 2024
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. It's an absolute pleasure to care for and support your father. I will share your feedback with our team and will continue to deliver quality care for our service users.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K P (Relative of Resident) published on 15 November 2024
Submitted via Website •
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Reply from Santhosh George, Home Manager at Wrottesley Park House
Thank you for your positive feedback. We will share it with our team and use it to continue delivering quality care for our service users.
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.6 (9.561) out of 10 for Wrottesley Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.767 for Wrottesley Park House is calculated as follows: ( (97 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 120 Ratings = 4.767
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.794 Points relating to the number of positive Reviews for Wrottesley Park House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2020
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