Brockhampton Court Care Home

Brockhampton, Hereford HR1 4TQ
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7.5 94 Reviews
  • Brockhampton Court Care Home, Hereford
Brockhampton Court Nursing Home in is located in ten acres of beautiful Herefordshire countryside and provides support to anyone with a physical disability, respite and end-of-life care.

Staff have an excellent understanding of the issues involved in maintaining people's privacy and dignity.

Relatives and friends are always welcome to join residents for meals in the home's elegantly decorated dining rooms.

The main house has a galleried library and in the new wing a spacious and light conservatory.

Individuals can enjoy good quality food with meals presented in an appetising way. Meals are provided to meet the needs of people with medical conditions such as diabetes but should someone not like what is offered on the day then an alternative of their choice will be found.

The gardens include a gazebo, Victorian thatched summerhouse, ponds, an ornamental fountain designed by a local artist as well as many varieties of trees and shrubs.

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Care Provided by Brockhampton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Suzanne Park (Care Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Brockhampton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,459
    • Self-Funded Nursing Dementia Care from £1,459
  • (these prices are only a guideline, please contact Brockhampton Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are always keen for visitors, so why not pop in and see the facilities and what's on offer.


Brockhampton Court Care Home Reviews (94)

Total of 94, showing 1-20
7.5

Brockhampton Court Care Home has a Review Score of 7.5 (7.505) out of 10, based on 3 reviews in the last 2 years. Over all time Brockhampton Court Care Home has 94 reviews.

Overall Experience

  • 83
  • 9
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Review from H M (Friend of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful nursing home. My friend has been living here for a year and you get the warmest welcome from the team on every visit. A new era under new management but no complaints whatsoever. Managers are visible and have always got time to talk. My friend has access to lovely grounds, is happy and feels
safe. Bedroom is a good size, clean and comfortable.

Reply from Macie Cox, Marketing Executive at Brockhampton Court Care Home

Thank you so much for your lovely review, we are so pleased to hear that you are happy with your friends experience with us at Brockhampton!


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Review from S S (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Brockhampton Court Care Home was independently owned until 1st October 2024. It has now been taken over by Springcare Ltd. Previously, it couldn't be faulted but sadly, standards have rapidly declined since the takeover. Quality of food has declined with cheap meats served in place of a variety of good
quality ones, and lack of variety . Care staff have had wages cut and are now leaving - some had been there as long as twenty years. Activity budget has been cut to so many weekly activities have now become monthly. Telephones have not been working for over a week now. So sad when it was such a happy home for my mum before.

Reply from Macie Cox, Marketing Executive at Brockhampton Court Care Home

Thank you for your feedback which as a Company we always take seriously. We would like to invite you to meet with us so we can review your concerns in person and provide more information around your specific concerns.


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Review from J M (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positive experience. Staff are delightful, kind and caring. Beautiful setting.

Reply from Macie Cox, Marketing Executive at Brockhampton Court Care Home

Thank you so much for your kind words, we all really appreciate it so much here at Brockhampton!


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Review from J A (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff and facilities in a stunning location. There is a real family atmosphere, which is always welcoming and the quality of care is very good. My father is very happy there. However, communication can be a problem.

Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you very much for your kind response. We strive to provide the best quality of care.


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Review from Sue B (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional care. Very good standards of cleanliness, super friendly staff and a good range of activities. Dad is very happy here. This is a super home, with lots of space and consistent standards of care.

Reply from Lisa Smith, Media, Marketing & Training Manager at Brockhampton Court Care Home

Thank you very much for your kind review. We pride ourselves on providing high standards of care and support for your loved one.


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Review from Bill G (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Brockhampton Court a few months before she passed away. The facilities and the staff in the home were exceptional in meeting Mum's needs when, at times she was challenging. They were also very supportive of us and helped in any way they could. I would have no hesitation in recommending
Brockhampton, in all respects.

Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you very much for this wonderful review. We pride ourselves on ensuring both residents and families of Brockhampton feel very 'loved and cherished'. Our staff dedicate themselves fully to ensuring everyone feels valued and appreciated and that each person receives the very best care.
Kind Regards.


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Review from Valerie M (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of this nursing home is that the staff are caring and helpful to cater for my mother's needs, especially during the current Covid-19 pandemic. We, as a family, have regular updates about her health and news relating to the home.

Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you for your review. We all at Brockhampton strive to keep families up to date all the time with regard to what is happening in the home.


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Review from C P (Respite Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With the questions, I never tick a box that is marked excellent. Excellent implies perfection which does not exist. Subject to this, I cannot imagine a better care home than Brockhampton. I have described it as a four-star hotel with 24-hour nursing care thrown in. My only criticism would be that meals
in the rooms do not always arrive hot. This is because the kitchen is a long way from rooms in the new wing.

Reply from Lisa Smith, Media & Marketing Manager at Brockhampton Court Care Home

Thank you for your review. Regarding the meals, thank you for bringing this to our attention. We will look at rectifying this situation very quickly.


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Review from Caroline L (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockhampton Court Nursing Home is in a league of its own - the facilities are superb and the staff magnificent. My Father, who was extremely ill when he arrived in April, has rallied magnificently and is now almost back to his old self. He is 91 years old and had lived completely independently since
my Mother died in 2019 but he loves living at Brockhampton and does not wish to return home - he says he really feels loved and cherished where he is. We can visit whenever we wish and can take him out for visits home or for a meal - he can even have his very old springer spaniel visit him in his room. My Father has been able to personalise his room with any items he is attached to - photographs, a small fridge, and even his computer from home! As a family we are always made to feel welcome when we visit, are kept in touch with Newsletters, etc and can talk to staff if we are concerned about anything.

Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank so very much for this wonderful review. We pride ourselves on ensuring both residents and families of Brockhampton feel very " loved and cherished ". Our staff teams dedicate themselves fully to ensuring everyone feels valued and appreciated and that each person receives the very best of individualised care. Very Kindest Regards.


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Review from M K (Son of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with staff that go over and above what is required or expected. Nursing care second to none and proactively address health issues before they become a problem. Home itself is beautiful in lovely grounds and stunning views across beautiful and peaceful countryside. Strongly recommended.

Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank you for your kind words. It has been amazing having the opportunity to welcome you all into our Brock Family. We very much enjoy a positive review. I am sharing all reviews with the staff teams so everyone knows just how much their professional commitment and dedication is appreciated by our very wonderful Residents and families.


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Review from John P (Respite Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Brockhampton Court Care Home for 2 weeks respite care while my wife recovered from a knee operation.
My experience was very enjoyable, nothing was too much trouble for any staff member and always had time for you.
What I can I say about the food - EXCELLENT. I always looked forward to
the daily menu.
The management team was absolutely fantastic from our initial phone call through to arrival - Can’t thank them enough for all the help we received.
Brockhampton Court is a stunning property that has been adapted to make a wonderful care home, set in amazing beautiful well kept grounds.
I am looking forward to my next stay.

Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank you so very much for your lovely comments, John. How wonderful to hear you enjoyed your stay at Brockhampton. It was an absolute pleasure to have you come to stay with us. We truly hope you will return soon. Please keep in touch and lets us know how things are going. Meantime, take very good care of yourself and your amazing wife. Kindest Regards


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Review from Judy B (Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed with all the kindness given to me while recuperating here at Brockhampton. An idyllic environment where one appreciates all the thoughtfulness displayed throughout.

Reply from Caron Dixon, Care Manager at Brockhampton Court Care Home

Thank you so very much for your kind words. It is extremely important to the Team at Brockhampton that all our guests are treated in a kind, caring and compassionate manner. We try always to be mindful in our approach. It is an absolute pleasure and privilege to have had the opportunity to support you in your recovery.


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Review from B W (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockhampton Court Care Home is a beautiful old house situated in lovely gardens and parkland where residents are encouraged to enjoy. It is a very happy place and the staff are wonderful, very kind and cheerful although not or two might need a little more training in how to deal with 'grumpy old men'!
Brockhampton Court is privately owned.

Reply from Lindsay Hagley, Head of Care at Brockhampton Court Care Home

Thank you so very much for your kind review. Brockhampton is indeed a very special place both to live and work. We appreciate greatly feedback received from residents, families and friends. Working hard on cheering everyone up! Caron Dixon - Care Manager


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Review from T R (Nephew of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly, helpful, clean, calm and one to one care. Feels safe.

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Review from Meg M (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Brockhampton Court Care Home. She receives the best quality of care there. I had moved her from a previous care home and the difference is amazing. The staff are kind and really mind about mum's comfort and happiness. Any queries I have raised have been dealt with swiftly
and staff response to me is polite and personal. The catering and ancillary staff all go over and above their job role. I get the feeling that when I am not with her mum is listened to and her needs are met. It is worth every penny to have such peace of mind.

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Review from M T (Respite Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Interesting happy stay. The experience was amazing very warm and welcoming. Very kind environment. Fascinating feeling. the staff were very kind to me.

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Review from P N (Friend of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockhampton Court is a wonderful old mansion house set in many acres of beautiful surroundings. The home is extremely clean and the staff are very friendly and caring. You could not wish for a better place to live.

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Review from R K (Son of Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the home and my mother seems happy there. It is difficult to assess at the moment during covid, but they have kept it at bay for most of the time. During normal times there seemed to be quite a lot of activities to keep mum amused. It is very expensive, but that's the way it is!

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Review from T K (Son of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently celebrated her 99th Birthday after a year at Brockhampton Court she is thriving and seems to look better happier and more content every time I see her. I believe this is down to the care. The activities team and the comfort at Brockhampton court. As a family, we are so glad and relieved
that she has such a splendid place to live.

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Review from J L (Niece of Resident) published on 6 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockhampton Court is outstanding, the care and support for residents and families is excellent. My aunt has been at Brockhampton for a year, she has received the very best nursing care, coupled with that the cleanliness is the best I have seen. Brockhampton welcomes you when you arrive and continues
to surround you with care and compassion. It is a pleasure to visit in such beautiful surroundings both inside and out.

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Current Review Score: 7.5 (7.505)

Overview of Review Score

The Review Score of 7.5 (7.505) out of 10 for Brockhampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Brockhampton Court Care Home is calculated as follows: ( (18 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 36 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.338 Points relating to the number of positive Reviews for Brockhampton Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 2 Positive Reviews ÷ 9.4 = 0.213

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Suzanne Park

Job Title: Registered Home Manager

Suzanne is the manager of Brockhampton Court and has a fabulous team working with her to provide top-quality care within the home.


Frequently Asked Questions about Brockhampton Court Care Home

What types of Care is Brockhampton Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brockhampton Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Brockhampton Court Care Home have?

There are 47 Single Rooms.

What are the Facilities & Services at Brockhampton Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brockhampton Court Care Home to the centre of Hereford?

7.4 mile(s) as the crow flies, distance by road may be significantly further.