Brockhampton Court Care Home

Brockhampton, Hereford HR1 4TQ
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7.5 94 Reviews
  • Brockhampton Court Care Home, Hereford
Brockhampton Court Nursing Home in is located in ten acres of beautiful Herefordshire countryside and provides support to anyone with a physical disability, respite and end-of-life care.

Staff have an excellent understanding of the issues involved in maintaining people's privacy and dignity.

Relatives and friends are always welcome to join residents for meals in the home's elegantly decorated dining rooms.

The main house has a galleried library and in the new wing a spacious and light conservatory.

Individuals can enjoy good quality food with meals presented in an appetising way. Meals are provided to meet the needs of people with medical conditions such as diabetes but should someone not like what is offered on the day then an alternative of their choice will be found.

The gardens include a gazebo, Victorian thatched summerhouse, ponds, an ornamental fountain designed by a local artist as well as many varieties of trees and shrubs.

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Care Provided by Brockhampton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Suzanne Park (Care Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Brockhampton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,459
    • Self-Funded Nursing Dementia Care from £1,459
  • (these prices are only a guideline, please contact Brockhampton Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are always keen for visitors, so why not pop in and see the facilities and what's on offer.


Brockhampton Court Care Home Reviews (94)

Total of 94, showing 21-40
7.5

Brockhampton Court Care Home has a Review Score of 7.5 (7.505) out of 10, based on 3 reviews in the last 2 years. Over all time Brockhampton Court Care Home has 94 reviews.

Overall Experience

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Review from Sara W (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Higky experienced and knowledgeable staff.
Very good staff ratio.
Extremely caring and conscientious staff.
Well -being of residents is high priority.
Quality of life is a key priority, eg: busy activities calendar, trips out, Christmas Day.
Varied menus produced to a very high standard.
Residents
and family are treated with dignity and respect.

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Review from Gaynor D (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Brockhampton Court Care Home for the last 7 months. She had suffered a severe stroke resulting in very limited speech and mobility and required 24-hour care.
We have found Brockhampton to be an outstanding care home. The staff have been absolutely superb. We visit frequently
and without fail feel welcomed by everyone. Our mother is always very well cared for, comfortable and cosy and her nursing care is exemplary. She is happy and her face lights up when interacting with staff. Lately, with the Coronavirus restrictions, we feel so reassured that Mum is in the best possible place and receiving loving and respectful care. Highly recommend.

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Review from N B (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockhampton Court is a wonderful care home. The care staff and management are caring, thoughtful, approachable and very efficient. Residents are treated with kindness, tenderness, a sense of humour and love.
The food and drink are second to none and the home itself is clean, warm and has beautiful
grounds to sit in and enjoy the countryside.

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Review from John H (Son-in-law of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My knowledge of the experience of previous residents gave me the confidence to choose Brockhampton Court for Mum-in-law. The initial viewing and tour with Matron along with recommendations from the local medical centre confirmed this and the welcome and care shown to Mum-in-law has been excellent. Measures
put in place during Covid-19 have confirmed this view. The whole family know that she is in the best place for her long term health and care. Highly recommend.

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Review from Ann F (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fallen and broken her wrist and then later when she injured her neck, my mother always wanted to go to Brockhampton Court near me for two weekly care. When she was 95, she broke her hip at her home near Ascot and the local taxi service brought her back to Brockhampton for the last time. She knew
the nursing home well and wanted to be there when she died. She thought she would go in a year or so, but lived on at Brockhampton until she was 103-years-old.
She was beautifully looked after and cared for during that time. Birthdays and Christmases were remembered and all the residents were made a fuss of. We had parties there with cake and sandwiches made by Matron and the staff. The food was always delicious and well thought out and in her last two years, her food was pureed. During the time she lived there, she always looked good, her hair and nails were kept. She was very fussy.
When she died, the staff were helpful about what to do when a family has a death to deal with, for which advice, I will always be grateful.

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Review from Matthew W (Son of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted at the care being given to our mother. She has been difficult to deal with, but the patience shown by the staff has been exemplary.
The atmosphere here is friendly, informal and happy.
We are delighted with Brockhampton Court.

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Review from Shelia R (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management of this care home is exceptional. Matron is very hands-on and knows all her residents and their needs.
From seniors to staff, cleaners, maintenance, and kitchen staff, nothing is too much trouble, all going above and beyond what is expected.

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Review from J B (Wife of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful second home for resident and his visitors. Excellent nursing care, given with warmth and respect. All staff kind and courteous at all times, making for a really warm atmosphere throughout the home, including kitchen and front door staff.

Reply from Andrew Allen, Manager at Brockhampton Court Care Home

Thank you so much for your kind words, your comments mean a lot to our staff who work hard to bring about the homely and caring environment you mention.


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Review from Rachel D (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockhampton is an outstanding care home. From the moment my father moved in, he was brilliantly cared for. He felt safe and comfortable and the compassion from all the staff for both my dad and all his close family was second to none. Staff are friendly and respectful and there's always a warm welcome.
It really is a lovely place to be.
The carers and nurses were all really attentive and always followed up on any questions. On all my visits, I was always impressed by how engaged all the team were - always looking for an opportunity to see if we needed anything.
I know my dad received the very best care and am thankful for the entire Brockhampton team making his final few months as pleasurable as possible. The care provided to both him and the rest of our family in his final few days was amazing, thank you.
Keep up the great work - you've created a really special care home.

Reply from Andrew Allen, Manager at Brockhampton Court Care Home

Thank you so much for your lovely comments. It was a pleasure to look after your father and see how he was supported so well by your family. I will pass on your kind comments to the team.


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Review from A H (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has just died, stayed in a lovely room in Brockhampton Court for just over 4 years. Her anxiety at coming to live there was understood and she was made most welcome and comfortable. She had severe physical disabilities so the kindness and care taken to address her most personal needs
meant a great deal. With low staff turnover, she was surrounded by familiar faces and there was often laughter coming from her room where she was happily chatting to her carers. She enjoyed her food very much, there were plenty of activities on offer and the nursing care as she became frail was superb.

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Review from Heather A (Daughter of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best care that we could ever have hoped for. The staff, without exception, were caring, compassionate and well trained for all mum's needs and she was always pleased to see them. We never had any concerns over the care she received and always left the place knowing that she was
in safe hands. Every single visitor mum had was always made welcome and they all were extremely impressed with the home and the staff and we, as a family, were treated with that same kindness. We couldn't have asked for more, nothing was ever too much trouble. It made a horrible situation that mum and us, her family found ourselves in so much more bearable.
I would have no hesitation whatsoever in recommending Brockhampton Court to anyone.

Reply from Andrew Allen, Management team at Brockhampton Court Care Home

Thank you for your lovely review. At Brockhampton we do strive to offer the highest standard of care and the team are delighted to hear of your very positive experience.


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Review from Patrick E (Respite Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Brokhampton for 10 days following hip replacement surgery. The amount of care needed was very limited.
The care that I received was excellent and was impressed by the efficiency and friendliness of all the staff.
The facilities were very comfortable, with a detailed chart of daily activities
and the food/meals were very good each day.

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Review from Brenda E (Resident) assisted by family/friend published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well cared for. Very happy communion. Plenty of activities, good food.

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Review from Aileen H (Resident) assisted by family/friend published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless care and attention in every respect. Nothing is too much trouble, gold stars all round. The food was catered for my personal needs. With respect to the cleanliness of everything in the room, that again was faultless.

Reply from Jo Parker, Matron at Brockhampton Court Care Home

Thank you very much for your kind comments, our ethos is to make Brockhampton a home away from home and we are delighted you have thought so.


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Review from Isabel T (Respite Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed somebody to check that I can manage by myself. This was performed exactly as required at Brockhampton. Also, the staff took a healthy interest in everyone who visited me. This was a brilliant approach. The catering was fabulous as well.

Reply from Jo Parker, Matron at Brockhampton Court Care Home

Thank you very much for your kind comments. We do try hard to ensure our residents are well looked after in a homely setting and that no request is too much trouble.


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Review from Penny C (Niece of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She was admitted as an emergency after a fall and unable to cope at her house on her own.
The staff were very kind and helpful and I shall always remember how grateful my sister and I were with the care she was given. She later died.

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Review from William P (Brother of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister went into Brockhampton for palliative care. This home, surrounded by countryside was perfect. I took her out daily in the wheelchair, she enjoyed this. Carers at the home were first class, all the staff made her stay a joy. Food was excellent and we as a family were also spoiled and made welcome.
At the end of her life, the warm, dignified way she was nursed was as good as it could have been. Thank you!!!

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Review from A S (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This nursing home is excellent if you are mobile and can get in and out of bed and use the toilet without support.


If you do not fall into this category but are bedridden permanently, this is also an effective service.


If you are in between the two options this care home will struggle to meet

your needs effectively.

Reply from Jo Parker, Matron at Brockhampton Court Care Home

Thank you for your feedback.


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Review from Katriona O (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been made to feel so welcome and are looked after so beautifully. The staff are som welcoming, helpful and professional. The setting is beautiful and peaceful. My parents celebrated their 60th wedding anniversary this month and an amazing party was arranged with friends and relatives
from up and down the country made welcome in a beautiful party setting. All kindness and respect shown - we can only thank the amazing staff for everything!

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Review from H F (Son-in-law of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Mother in Law in Brockhampton 2 or 3 times a week and have only praise and admiration for the staff that work there. You are always made welcome and invited to participate in the activities for the day. The food smells and tastes so lovely with a continuous change to the menu.

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Current Review Score: 7.5 (7.505)

Overview of Review Score

The Review Score of 7.5 (7.505) out of 10 for Brockhampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Brockhampton Court Care Home is calculated as follows: ( (18 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 36 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.338 Points relating to the number of positive Reviews for Brockhampton Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 2 Positive Reviews ÷ 9.4 = 0.213

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

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Suzanne Park

Job Title: Registered Home Manager

Suzanne is the manager of Brockhampton Court and has a fabulous team working with her to provide top-quality care within the home.