Brockhampton Court Care Home

Brockhampton, Hereford HR1 4TQ
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7.5 94 Reviews
  • Brockhampton Court Care Home, Hereford
Brockhampton Court Nursing Home in is located in ten acres of beautiful Herefordshire countryside and provides support to anyone with a physical disability, respite and end-of-life care.

Staff have an excellent understanding of the issues involved in maintaining people's privacy and dignity.

Relatives and friends are always welcome to join residents for meals in the home's elegantly decorated dining rooms.

The main house has a galleried library and in the new wing a spacious and light conservatory.

Individuals can enjoy good quality food with meals presented in an appetising way. Meals are provided to meet the needs of people with medical conditions such as diabetes but should someone not like what is offered on the day then an alternative of their choice will be found.

The gardens include a gazebo, Victorian thatched summerhouse, ponds, an ornamental fountain designed by a local artist as well as many varieties of trees and shrubs.

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Care Provided by Brockhampton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Suzanne Park (Care Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Brockhampton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,459
    • Self-Funded Nursing Dementia Care from £1,459
  • (these prices are only a guideline, please contact Brockhampton Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are always keen for visitors, so why not pop in and see the facilities and what's on offer.


Brockhampton Court Care Home Reviews (94)

Total of 94, showing 41-60
7.5

Brockhampton Court Care Home has a Review Score of 7.5 (7.505) out of 10, based on 3 reviews in the last 2 years. Over all time Brockhampton Court Care Home has 94 reviews.

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  • 83
  • 9
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Review from Terri (Mother of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the staff for clients is brilliant, always plenty of staff around. The clients always look well groomed, ie. their hair is done, they have clean clothes.
The clients are always alert and have something to do. The interaction with staff is lovely, always by name.
The matron is a super lady,
very kind and caring and also looks after her staff.
They are always pleased to see her. Since my son has been with them, he is cheerful and likes being there.

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Review from Emma S (Relative of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Brockhampton are just wonderful, I have seen them provide kind and generous care to my grandfather in law and they have always given my husband, son and I the warmest of welcomes and our dog too occasionally.

Reply from Christopher Allen, Director at Brockhampton Court Care Home

Thank you for your kind comments.


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Review from Sue K (Wife of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Who wouldn't want their loved ones looked after in here. It is the most beautiful place I've ever seen. All staff are very professional, kind and most caring. My husband could not be in better hands. Everyone should be entitled to this level of care. The home and staff are amazing, always smiling and
cheerful. It's like one big happy family!

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Review from Helen R (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After just one visit to Brockhampton Court, we knew as a family that it was the right place for Mum.
She arrived from hospital four days later.
Everyone has been so very kind and helpful. Nothing is ever too much trouble. It feels like one big happy family. The building and its surroundings are stunning,
the standard of care is superb. There is always something going on to entertain the residents.
My Mum has settled in quickly. We wanted to care for her as a family. This was not to be. We did our best, we found the best home - Brockhamption!

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Review from Louise K (Granddaughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Matron came in on a Sunday to meet us and show us around. We were all very happy and knew this is where we wanted our Grandma to be.
She left the hospital on the Thursday to come here.
We are all very happy and can see our Grandma is being well cared for.
The staff are all very friendly and welcoming.
Our
Grandma is always clean and looks happy.

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Review from W B (Husband of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife left hospital after suffering a severe stroke, requiring 24 hour nursing and 'PEG' feeding.
Her subsequent treatment at Brockhampton Court was excellent in everyway.

Reply from Christopher Allen, Director at Brockhampton Court Care Home

We thank you for your kind comments.


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Review from C M (Granddaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent. Lovely place for my grandmother to live. Staff are lovely, very helpful and loving.

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Review from Craig M (Grandson of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided by Brockhampton Court are truly outstanding. If I could sum it up with one word - magical. I feel very happy with all that Brockhampton offer, from the staff to the food, all is truly amazing. Thank you Brockhampton. 10/10!

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Review from Eileen W (Resident) assisted by family/friend published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have better care, treated with dignity and respect. The carers and staff are very kind and caring. I do lots of enjoyable activities which are fun and interesting. Nothing is too much trouble for any of the staff and the food is delicious. The matron and the management team are first class.

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Review from Judith J (Niece of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Brockhampton Court Care Home since October. She looks so much better now and is joining in with the activities - always dressed well. A super room with a lovely view of the grounds, food is 1st class and all the staff are lovely.

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Review from Jane R (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit about every three weeks, the staff are always welcoming. My friend is always clean and cared for in a way that suits her individual needs. She considers it a home from home. Her room is clean and fresh with some of her own furniture in which makes such a difference to her attitude about
needing care. Nothing seems too much trouble for the staff to do or find out about. She enjoys the home cooked food and the choice available. All in all a good place to be if you can't stay at home.

Reply from Christopher Allen, Director at Brockhampton Court Care Home

Dear Jane, thank you for taking the time to write and saying such nice things about our kind staff and the 'home away from home' feeling we always try to maintain.


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Review from John H (Wife of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay here has been made very comfortable and the staff have been helpful attending to all my requests for help.

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Review from Becky B (Granddaughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home with friendly staff and management. The residents all look to be enjoying themselves and my nan loves it there. She loves the food, drink and gets involved with the activities that go on.

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Review from Carol M (Mother of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum could not be in better hands mum is looked after very well. Mum has settled in now and gets on with all the staff. Mum would recommend the food at it is very good. Mum joins in with the activities likes her nails and hair done.

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Review from Anne R (Friend of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly, warm and comfortable. Staff are very welcoming, food looks excellent. I'm always given a cup of tea.

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Review from Zabidah R (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really good and make every effort to keep mum comfortable. They could turn the TV on at times to give mum something to focus on. Food is very good, although mums diet is different to most being Muslim. Would definitely recommend the home although most would not be able to afford it. Currently,
£1000 a week. Overall an excellent home.

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Review from Hamidah D (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good nursing home. Look after mum very well. Everything is excellent which it should be for £1000 a week. Would definitely recommend but not sure everyone could afford it. Still these days you have to pay to get the best services.

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Review from Khalid D (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent nursing care home, good facilities and activities only gripe is it's expensive and so should be top rate.

Reply from Christopher Allen, Director at Brockhampton Court Care Home

Dear Mr D, we entirely agree with you and at Brockhampton, we are striving to ensure we provide the very best for our residents. We have two full-time employees whose raison d'etre is to ensure our rooms are lovely places for our residents. We have put in place a continuous programme of room refurbishment, including carpeting, painting, access, lighting and furnishing improvements. In addition to this, and as I have mentioned in other reviews, we have recently hired a completely new kitchen team, now led by a well-known local chef, and we are investing heavily in new kitchen equipment to aid the new kitchen staff in producing fantastic quality food for our residents. We will never rest on our laurels and we will always strive to make sure Brockhampton remains Herefordshire's most trusted care home.


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Review from Stanley S (Father of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, we have been made to feel at home. The staff from the matron down have always been friendly, polite, happy, approachable and most importantly concerned and caring about the residents. They have always had time to listen and carry out any requests as soon as they can. People who
have visited our son have said they would want to live at Brockhampton Court if they had to go into care. The residents are made to feel that it is their home.

Reply from Christopher Allen, Director at Brockhampton Court Care Home

Thank you for your kind words, we are delighted to hear you feel so positively about our caring and friendly staff, something we pride ourselves on.


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Review from Elizabeth G (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care/nursing home is a splendid and elegant building in the countryside. You feel your relative (friend) is sharing a home-life, where all the staff are family, and no one person is any more important than the other. The care is exceptional in every area; I cannot commend the nursing and general
support highly enough and there is always fun and laughter to be heard which is key to well-being.

Reply from Christopher Allen, Director at Brockhampton Court Care Home

Thank you for taking the time to review Brockhampton Court and for singing the praises of our staff. I notice you mention our review as excellent across the board, with food being the only exception and being rated as 'Good'. In response to recent reviews of our food, we have hired a completely new kitchen team in November. We now have as part of our happy staff a very well regarded restaurant chef who has already transformed the dining experience at Brockhampton. Our clear goal is to have superb food, well above that seen in other care homes and worthy of Brockhampton's other fantastic attributes. We will continue to strive for excellence across in everything we do at Brockhampton. Thank you for supporting us.


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Current Review Score: 7.5 (7.505)

Overview of Review Score

The Review Score of 7.5 (7.505) out of 10 for Brockhampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Brockhampton Court Care Home is calculated as follows: ( (18 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 36 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.338 Points relating to the number of positive Reviews for Brockhampton Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 2 Positive Reviews ÷ 9.4 = 0.213

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Suzanne Park

Job Title: Registered Home Manager

Suzanne is the manager of Brockhampton Court and has a fabulous team working with her to provide top-quality care within the home.