Brockhampton Court Care Home

Brockhampton, Hereford HR1 4TQ
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7.5 94 Reviews
  • Brockhampton Court Care Home, Hereford
Brockhampton Court Nursing Home in is located in ten acres of beautiful Herefordshire countryside and provides support to anyone with a physical disability, respite and end-of-life care.

Staff have an excellent understanding of the issues involved in maintaining people's privacy and dignity.

Relatives and friends are always welcome to join residents for meals in the home's elegantly decorated dining rooms.

The main house has a galleried library and in the new wing a spacious and light conservatory.

Individuals can enjoy good quality food with meals presented in an appetising way. Meals are provided to meet the needs of people with medical conditions such as diabetes but should someone not like what is offered on the day then an alternative of their choice will be found.

The gardens include a gazebo, Victorian thatched summerhouse, ponds, an ornamental fountain designed by a local artist as well as many varieties of trees and shrubs.

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Care Provided by Brockhampton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Suzanne Park (Care Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Brockhampton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,459
    • Self-Funded Nursing Dementia Care from £1,459
  • (these prices are only a guideline, please contact Brockhampton Court Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are always keen for visitors, so why not pop in and see the facilities and what's on offer.


Brockhampton Court Care Home Reviews (94)

Total of 94, showing 81-94
7.5

Brockhampton Court Care Home has a Review Score of 7.5 (7.505) out of 10, based on 3 reviews in the last 2 years. Over all time Brockhampton Court Care Home has 94 reviews.

Overall Experience

  • 83
  • 9
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Review from Mike (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has 10 days respite care.
Brockhampton was very welcoming right from the start. Mum thoroughly enjoyed her stay. She enjoyed the food and company. She was a bit disappointed not to have an en-suite shower although some rooms do have them.

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Review from Iris D (Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very caring and extremely patient and helpful.

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Review from Ruth L (Resident) assisted by family/friend published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the replacement of a dislocated shoulder, I spent two weeks rehabilitation at Brockhampton Court. On arrival I was warmly welcomed and shown to a very comfortable well furnished room with en-suite facilities and an attractive view over parkland.
Throughout my stay I was very well cared for
by the cheerful friendly staff who went to endless trouble to meet my needs. I was particularly struck by the strong impression that both staff and residents seemed to feel themselves part of a single community.

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Review from Gerry L (Husband of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a dislocated shoulder my wife has just spent a two week recovery period at Brockhampton Court. She occupied a very well appointed private room with en suite washing/toilet facilities and a wonderful view over parkland. She had access to a large well furnished communal room with coffee/tea
making facilities in which residents can socialise with guests or with each other. The cheerful caring staff organise activities in which residents can participate and socialise with each other if they wish. Brockhampton Court is a real living community- not simply an impressive country mansion in which active staff look after passive patients.

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Review from D G (Friend of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a welcome place to visit, friendly and helpful staff. Excellent level of care for patients. Very good food and drinks.

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Review from L G (Partner of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotless, efficient, welcoming, caring home. Nothing is too much trouble. Food is delicious, I have eaten with my partner on several occasions and the finer touches like "a sherry before lunch" are much appreciated. Matron is the most efficient woman and has very high standards and a great sense of
humour!

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Review from C B (Granddaughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granddad was always very happy and content. And always had a joke with the staff. If my parents has to go into a nursing home this would be the one 10/10.

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Review from Cynthia B (Daughter-in-law of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had only been in Brockhampton Court for a short while under palliative care. He settled in very quickly. The staff were all very kind to him. He had one of the best Christmas's he had had for a long time. His son worked on the ambulance service for 24 years, he said that this was the
best nursing home he had come.

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Review from Kate (Daughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Brockhampton Court for 8 weeks, following major surgery. She has made amazing progress and will soon be ready to return home to live independently. This is down to the fantastic personalised care and attention that she has received.
The nursing care combined with
the excellent food and 'tender loving care' from every member of staff has made her recovery as straightforward as it could possibly have been.
My Mother was a resident over the Christmas and New Year period, and as a family we joined her to celebrate. The atmosphere at Christmas Lunch was superb and we felt privileged to be part of what is clearly a much loved and appreciated 'family of residents and staff' at Brockhampton Court. Thank you!

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Review from M R (Private Carer of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an independent carer companion for elderly. I go to many different care homes. Brockhampton has by far the happiest atmosphere. The staff are clearly well looked after and listened to so consequently they are cheerful and willing.
The house is always clean and smells nice, there are many activities
for the residents. I would be happy to see a close member of my family this home.

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Review from Jane C (Friend of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the nursing home about once a month. It is always warm and welcoming and I am always impressed that the staff recognise me, and can make appropriate comments about my friend ( she's been very chatty today, she joined in the activity, she's been down to every meal etc) My friend's room is always
welcoming and is kept clean and tidy. The staff are always very kind and patient.

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Review from Dot G (Niece of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I needed to go into a nursing home Brockhampton Court would definitely be my choice and I wouldn't hesitate to recommend it to anyone. I cannot think of anything negative to report. The building is magnificent as are the surroundings but most importantly the staff and carers are excellent. There
is entertainment on a regular basis, crosswords, quiz, exercise etc. The whole atmosphere could be likened to staying in an extremely pleasant country house. Christmas time is amazing, nothing seems to be too much trouble to keep the residents happy. I have never seen anything untoward and I am a regular visitor. I might also add that I have had experience of at least two other care homes but this is exceptional.

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Review from R B (Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence of caring, from initial reception, matron, nurses, carers, support staff are of the highest standard. Catering produce a varied menu from fresh produce meeting dietary needs and personal choice, presented to a high standard. This spacious house is furnished with fine homely pieces, tasteful
works of art and decoration, reflect the influence of William Morris and the period.
The warmth of welcome and comfort of the facilities engenders the ambience of joining the wider family, encouraging residents to participate in their excellent activity programme.

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Review from Lesley R (Daughter of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received fantastic care during her stay, nothing was too much trouble for any of the staff, there was always someone on hand. The Activities Coordinator keeps everyone amused with a variety of activities. Meals always looked sooo good. We know mum was happy and enjoyed herself while she was at Brock
in the care of matron and all her lovely staff (though she did give them the run around at times!) haha, and not forgetting the Doc and his lovely little dogs which my granddaughter enjoyed walking around the lovely grounds sometimes. Everyone keep up the good work xxx

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Current Review Score: 7.5 (7.505)

Overview of Review Score

The Review Score of 7.5 (7.505) out of 10 for Brockhampton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for Brockhampton Court Care Home is calculated as follows: ( (18 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 36 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.338 Points relating to the number of positive Reviews for Brockhampton Court Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 2 Positive Reviews ÷ 9.4 = 0.213

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Suzanne Park

Job Title: Registered Home Manager

Suzanne is the manager of Brockhampton Court and has a fabulous team working with her to provide top-quality care within the home.